Instructions for using the Dodge VB Service Manual CD:

DaimlerChrysler built this program so Internet Explorer is necessary in order to run the

program and its features. It is compatible with Windows XP, Vista, and Windows 7. I don‟t

know about Mac OS because I don‟t have a Mac or access to one to see if it would work.

This example shown in Window 7, but it will work the same in XP and Vista:

1. Put the CD in the CD Rom Drive.

2. Depending on your settings, either Internet Explorer will automatically open or

Windows will recognize the CD is there and a popup window will be shown:

3. Click “Run default.htm”

4. Internet Explorer will start

Internet Explorer 8 (or earlier) ActiveX Controls:

When the Default.htm file opens, for most Windows systems (XPSP02 and later, Vista,

Windows 7) you will get an information bar (RED BOX) that warns of ActiveX controls.

Chrysler used ActiveX scripting in this product for the search and display functions, so you

have to allow it so that the contents of the CD will display.

The easiest way to do this is to click on the information bar (RED BOX):

Then select Allow Blocked Content (RED BOX)

For some versions of Internet Explorer, an additional security warning will pop up.

Click Yes to allow active content.

NEW: Internet Explorer 9 ActiveX Controls:

When the Default.htm file opens, Internet Explorer 9 will give you a Notification Bar (RED

ARROW) that warns of ActiveX controls. Chrysler used ActiveX scripting in this product for

the search and display functions, so you have to allow it so that the contents of the CD will

display.

The easiest way to do this is to click “Allow Blocked Content” on the information bar (RED

BOX):

This will allow the menus to populate with service information once the CD loads.

NOTE: If you do not see any service information items, ActiveX content hasn‟t been un-

blocked on your system. You need to allow ActiveX to see service information

Then select Allow Blocked Content (RED BOX)

Using the Service Manual:

To use the Service Manual, click on “Service Information” (RED BOX)

The menu for all of the different groups of repair instructions will open. Choose the group

that suits what you need to find: (RED BOX)

The menus work in a “tree” type format. When you select something from the left hand

side (SMALL RED BOX), the data is displayed in the right had side (LARGE RED BOX)

Wiring Diagrams:

The wiring diagrams functions work in the same manner as the Service Information.

The wiring diagrams use Adobe SVG Viewer to display properly. This must be installed prior

to using the wiring diagrams. To install SVG Viewer, Click on the Install SVG Viewer link

(RED BOX)

You will need to allow ActiveX Content here as well.

Follow the instructions on screen and complete the SVG View installation.

Using the Wiring Diagrams:

To use the wiring diagrams, click on the Wiring Information link

The wiring diagram menu will open. This menu works the same way as the service

information menu.

The menus work in a “tree” type format. When you select something from the left hand

side (SMALL RED BOX), the data is displayed in the right had side (LARGE RED BOX). You

also have a tool bar above the wiring diagram that allows you to change the display

properties and print the wiring diagram.

If wiring diagrams don’t display:

If you try to use the wiring diagrams without installing the SVG Viewer, you will see this:

In the upper small red square, there is a picture place holder icon where the wiring diagram

display should be. In the lower red square, there is a page error icon. These errors are

here because Internet Explorer is looking for SVG View to display the wiring diagram

picture.

Install SVG Viewer and the problem is solved.

For printing issues, refer to your printer manufacturer‟s settings to change the print format

to suit your needs.

If the CD won’t autorun and/or Internet Explorer does not auto-start

Advanced Settings:

Windows XP:

The easiest way is to say "Yes" when prompted to allow "blocked content" when running

this product. There will be a bar at the top of the screen of the Default.htm page in Internet

Explorer.

If you already said "No" or have higher security settings and need to turn the blocked

content on:

Select Tools -> Internet Options...

Click the Advanced tab.

Scroll down to the Security category and check the box labeled "Allow active content

from CDs to run on My Computer".

Click OK to save your settings.

Chrysler uses some technologies in this product that Microsoft calls "Active Content." For

security reasons, some Internet Explorer users must "unblock" these technologies before

they are able to function properly.

Windows Vista and Windows 7 and IE 7 or 8:

Newer versions of Internet Explorer in Windows Vista and Windows 7 have a higher level of

security than previous versions. This is designed to provide parents with a means to control

the content that their children are viewing, as well as restrict access to sensitive areas of

the computer to viruses and other attackers. When Chrysler designed this CD, it was

designed for their dealers who are internal users, so “external” content is not an issue. All

of these settings were set by Chrysler‟s IT department to enable this content as standard.

If you are using higher security settings, this set of instructions will show you how to enable

the ActiveX content to run from the Dodge Sprinter Manual CD.

Open Internet Explorer.

In Internet Explorer, Click on the Tools menu (RED BOX).

Then select Internet Options (Lower RED BOX)

Now select the Advanced tab, then Scroll down the Settings to Security

Check the box for: „Allow active content from CDs to run on My Computer‟

Now click Apply.

Another confirmation box will come up if you are using the latest Internet Explorer:

Click OK to accept the Microsoft SmartScreen Filter information.

Click OK to close the Internet Options menu.

Now you should be able to run the files from the CD automatically. To do this, you may need to eject the CD and put it in again.

Internet Explorer 9:

If you can’t get the service information to show up

Advanced Settings:

When Chrysler designed this CD, it was designed for their dealers who are internal users, so

“external” or “blocked” content is not an issue. All of these settings were set by Chrysler‟s

IT department to enable this content as standard.

If you are using higher security settings, this set of instructions will show you how to enable

the ActiveX content to run from the Dodge Sprinter Manual CD.

Open Internet Explorer.

In Internet Explorer 9, Click on the Tools menu (Gear wheel symbol).

Then select Internet Options (RED BOX)

Now select the Advanced tab, then Scroll down the Settings to Security

Check the box for: „Allow active content from CDs to run on My Computer‟

Now click Apply.

Problem: My CD is working erratically. I have to keep restarting it to

change topics:

This problem is not uncommon with newer OS (specially 64 Bit Win7). It is basically caused by

the CD/DVD drive being too slow for the IE9 and the OS. The fix is to run the CD contents from

the hard drive. I'm running it this way on a Win7 64-bit laptop and it is erratic when it is run from

the DVD drive. What I have seen is that you can open one topic, then when you open another

one, nothing is there. What happens is that IE tries to access the ActiveX script that opens a

topic but it is too slow for the OS, so it basically times out and can't execute the ActiveX script to

display the topic. This makes it look like parts are missing or you have to keep restarting it.

Steps:

1. Make a new folder in My Documents (or wherever else you want to put the CD contents) 2. Open the CD in either My Computer or Windows Explorer. Click Edit>Select All, then

click Copy. 3. Open the new folder you just created. Then click Edit>Paste or just rightclick then Paste

to copy the contents of the CD into it.

4. Now rightclick on the default.htm file. Select “Copy to desktop Make shortcut”. This file,

default.htm, will open the CD manual. 5. Now you must enable ActiveX:

a. Open Internet Explorer and click on either Tools>Internet Options or the “Gear”

symbol then Internet Options.

b. Click the Advanced Tab: c. Now make sure the box is checked for “Allow active content to run in files on My

Computer”

:

d. Click Apply. Now shut down Internet Explorer. e. Click on the shortcut to Default.htm to start the service manual.

This also works with 32 bit OS, and makes the program run faster, and is best when you use

IE9.

PROBLEM: I can’t get the CD to work. I’m using Google

Chrome/Safari/Mozilla/etc.

The CD will only work with Microsoft Internet Explorer. Chrysler set the spec for Internet

Explorer with ActiveX support and this is the only internet browser that will work. Nothing else

will work or can be made to work. Just use Internet Explorer and enable ActiveX

PROBLEM: I can’t get the CD to work. I’m using Vista.

Make sure that you have administrator privileges before trying to enable ActiveX. If you are not

an administrator, the ActiveX settings won’t persist, so the CD will stop working. You also may

have the ActiveX warning pop up sometimes and sometimes not. This has to do with account

settings.

The easiest thing with Vista is to install it on your hard drive (using the instructions on the

previous pages) and when you set up your shortcut to the “default.htm” file, rightclick and select

“run as administrator”. Vista is well known to have many issues, so be patient. This CD will run

on a Vista system. If all else fails, just turn off the “Account Protection” nannying. It’s really

annoying, but also isn’t really designed to run specialized software. You can turn it back on

when you’re done using the CD if you want to. This saves quite a bit of time and trouble.

IMPORTANT:

It is important to understand that when DaimlerChrysler designed this CD, and Custom Training

made them, it was designed for Dodge dealers who have an IT support person on staff to get it

installed. Dodge really never released any install or use instructions because they

never envisioned this going beyond their dealers and Vista or Win7 weren't even on the radar

back then (2005/06). Please feel free to contact me using the eBay messaging system for help.

If the CD you receive is defective, I will be happy to send you out a replacement.

I just used Windows Update and now the CD won’t display content

correctly or at all. Or: I can get the first topic content to display, but

not any others

A new update to Internet Explorer has caused some issues. This update is designed to

“improve the internet experience” (yaaay!) but it creates issues with this CD as a legacy product.

(booh!)

Remember, this CD was designed and manufactured before Vista or Windows7 existed. The

original designers had XP and IE5 to work with. The Dodge dealers still use XP and old

versions of IE as these are what works with their service information. This CD was never

designed to go out of the Dodge dealer or fleet networks, so it isn’t flexible in spec to

accommodate user preferences or configurations.

To rectify this problem, it is pretty easy to fix:

1. Open the CD contents. If you are using Vista or Win7, you should be running this from

your hard drive as previously described. If you haven’t already done so, it makes life a

lot easier.

2. Click on Tools

3. Select Compatibility View settings:

4. Check the checkbox: “Display all websites in compatibility view” ; Then click “Close”

5. Now full function should be restored. If you want to use IE9 for internet browsing, you

may want to go back in and uncheck the “Display all websites in Compatibility View” box

as this enables the full Microsoft sanctioned multimedia experience. You could also just

use another browser for the internet, like Google Chrome, Firefox, or Safari and save IE

for this CD only. Just understand that this CD is a legacy product and won’t work with

Chrome, Safari, Firefox, etc; so if any of these are set as your default browser, you have

to manually open the default.htm in IE.

IMPORTANT:

It is important to understand that when DaimlerChrysler designed this CD, and Custom Training

made them, it was designed for Dodge dealers who have an IT support person on staff to get it

installed. Dodge really never released any install or use instructions because they

never envisioned this going beyond their dealers and Vista or Win7 weren't even on the radar

back then (2005/06). Please feel free to contact me using the eBay messaging system for help.

If the CD you receive is defective, I will be happy to send you out a replacement.