07 wk gas diesel 1-40
TRANSCRIPT
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DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,00
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:All Panels
Outer Panels
Federal Emission Warranty
Federal Emission Warranty - Specified Comp.
California Emission Warranty - Gas
California Emission Warranty - Gas
Specified Comp.
WARRANTY
2006 DaimlerChrysler Corporation
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TABLE OF CONTENTS
1. Your Legal Rights Under
These Limited Warranties . . . . . . . . . . . . . . . . . . . . 4
1.1 Incidental and Consequential
Damages Not Covered . . . . . . . . . . . . . . . . . . 4
2. Whats Covered Under DaimlerChrysler's Warranties
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 5
2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 8
2.3 Restraint System Limited Warranty . . . . . . . . . . .9
3. Whats Not Covered
3.1 Modifications Not Covered. . . . . . . . . . . . . 103.2 Environmental Factors Not Covered . . . . . . 11
3.3 Maintenance Costs Not Covered. . . . . . . . . . 12
3.4 Racing Not Covered . . . . . . . . . . . . . . . . . .12
3.5 Certain Kinds of C
Not Covered . . . .
3.6 Other Exclusions
3.7 Total Loss, SalvagVehicles Not Cov
3.8 Restricted Warran
4. Other Terms of Your W
4.1 Exchanged Parts M
Warranty Repairs
4.2 Pre-Delivery Serv4.3 Production Chang
4.4 Governing Law an
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5. Emission Warranties Required by Law
5.1 Federal Emission Warranty - Gas. . . . . . . . . . . . . . 17
5.2 Emission Performance Warranty . . . . . . . . . . . . . . . 18
5.3 Federal Emission Warranty - Diesel . . . . . . . . . . . 195.4 California Emission Warranty . . . . . . . . . . . . . . . . . 21
6. How to Get Warranty Service
6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . .26
6.2 How to Get Tow Service - U.S. or Canada Only. . . .28
6.3 Emergency Warranty Repairs . . . . . . . . . . . . 29
6.4 Getting Service Under the Federal
Emission Performance Warranties . . . . . . . . 296.5 Getting Service Under the
California Emiss
7. How to Deal with Warr
7.1 Steps to Take . . .
7.2 Helpful AddresseNumbers . . . . . . .
8. Optional Service Contr
9. Maintenance
9.1 General Maintena
9.2 Where to Go For
Maintenance Log . . . . . .
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LEGAL RIGHTS
1. Your Legal Rights UnderThese Limited Warranties
The warranties contained in this booklet are the only
express warranties that DaimlerChrysler Motors Company
LLC ("DaimlerChrysler") makes for your vehicle.Thesewarranties give you specific legal rights. You may also
have other rights that vary from state to state. For example,
you may have some implied warranties, depending on the
state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed
by law, to the time periods covered by the express written
warranties contained in this booklet.
If you use your vehicle primarily for business or commer-
cial purposes, then these implied warranties do not apply
and DaimlerChrysler completely disclaims them to the extent
allowed by law. And the implied warranty of fitness for a
particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow lim
implied warranty lasts, so the
apply to you.
1.1 Incidental and Co
Damages Not CoYour warranties dont co
consequential damages
failure, either while undeExamples of such damag
lost time;
inconvenience;
the loss of the use of y
the cost of rental vehic
travel, or lodging;
the loss of personal or
the loss of revenue.
Some states dont allow i
damages to be excluded
may not apply to you.
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2. What's Covered UnderDaimlerChrysler's Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?You are covered by the Basic Limited Warranty if
you are a purchaser for use of the vehicle.
B. Whats CoveredThe Basic Limited Warranty covers the cost of all
parts and labor needed to repair any item on your
vehicle when it left the manufacturing plant that is
defective in material, workmanship or factory
preparation. There is no list of covered parts since
the only exception are tire
pay nothing for these repa
adjustments including awith them will be made
using new or remanufactur
C. Items Covered by OtheThe following are covered
offered by their makers. Th
Basic Limited Warranty:
tires;
Koss headphones; or
WHATDAIMLERC
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items added or changed after your vehicle left the
manufacturing plant, such as accessories or
protection products, or items changed because of
customization or van conversion.
Be sure you get a copy of any warranty that applies
to these items from your dealer, or from the maker of
the product. You can find the tire and Koss head-
phone warranty statements in your Owners Literature
Package.
D. Towing Costs Are Covered Under Certain
CircumstancesThe Basic Limited Warranty covers the cost of towing
your vehicle to the nearest Chrysler, Dodge or Jeep
dealer if your vehicle cant be driven because a
covered part has failed.
another dealership, you
cost if the extra distance
Section 6.2 for informat
service in the United Sta
E. When It BeginsThe Basic Limited Warr
following dates, whichev
the date you take deliv
the date when the veh
service for examplDaimlerChrysler comp
WHAT'S COVERED UNDERDAIMLERCHRYSLER'S WARRANTIES
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G. Registration and OpThe Basic Limited Warr
only if:
it was built for sale in
its registered in the U
its driven mainly in th
its operated and main
described in your Own
F. When It EndsThe Basic Limited Warranty lasts for 36 months from the
date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
brakes (rotors, pads, linings, and drums);
wiper blades;
clutch discs or modular clutch assembly (as equipped);
windshield and rear window; and
wheel alignment and wheel balancing
WHDAIMLER
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H. If Your Vehicle Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):
EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have
received authorization for export from Daimler-Chrysler. Dealers may not give authorization for
export. You should consult an authorized dealer to
determine this vehicle's warranty coverage if youhave any questions.
This policy does not apply to vehicles registered to
U.S. government officials or military personnel onassignment outside of the United States.
2.2 Corrosion Warran
A. Who Is Covered?You are covered if yo
the vehicle.
B. What's CoveredThis warranty covers
needed to repair or re
that get holes from ru
occurs because of som
this warranty does no
corrosion resultingchips or scratches in
For more details on w
warranty, see 3.5.
WHAT'S COVERED UNDERDAIMLERCHRYSLER'S WARRANTIES
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C. How Long It LastsThis warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
For sheet metal panels, the limit is 36 months,
with no mileage limit.
For an outer-body sheet metal panel one
that is finish-painted and that someone can
see when walking around the vehicle the
limits are 5 years or 100,000 miles on the
odometer, whichever occurs first.
WHADAIMLER
2.3 Restraint System L(Vehicles sold andState of Kansas on
For vehicles sold and regi
Kansas, seatbelts and rela
are warranted against defe
materials for 10 years, reg
warranty does not cover r
related components requir
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3. What's Not Covered
3.1 Modifications Not Covered
A. Some Modifications Dont Void theWarranties But Arent CoveredCertain changes that you might make to your
vehicle do not, by themselves, void the warranties
described in this booklet. Examples of some of
these changes are:
installing non-DaimlerChrysler Motors
Company LLC ("DaimlerChrysler") parts,
components, or equipment (such as a non-
DaimlerChrysler radio or speed control); and
using special non-DaimlerChrysler materials or
additives.
But your warranties don
not on your vehicle when
plant or is not certified fo
do they cover the costs o
that might be caused or n
installation or use of non-components, equipment,
Performance or racing
non-DaimlerChrysler par
caused by their use are n
warranties.
Examples of the types of
installing accessories DaimlerChrysler / MOP
an authorized Chrysler
applying rustproofing o
products; or
WHAT'S NOT COVERED
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using any refrigerant that DaimlerChrysler has
not approved.
B. Modifications That WILL Void Your
WarrantiesThese actions will void your warranties:
disconnecting, tampering with, or altering the
odometer will void your warranties, unless your
repairing technician follows the legal require-
ments for repairing or replacing odometers; or
attaching any device that disconnects the
odometer will also void your warranties.
3.2 Environmental FaYour warranties dont co
environmental factors su
droppings, insect damage
ocean spray, acid rain, anwarranties cover damage
windstorms, tornadoes, s
and earthquakes.
Your warranties do not
from anything impacting
cracks and chips in glass
painted surfaces, or dama
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WHAT'S NOT COVERED
replacing filters, coolan
fuses (unless those cost
repair);
cleaning and polishing;
replacing worn wiper bl
and linings, or clutch lin
3.4 Racing Not CoverYour warranties dont co
damage or conditions cau
cover the repair of any de
result of participating in a
3.3 Maintenance Costs Not CoveredYour warranties dont cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of contami-
nated fuels, or by the use of fuels, oils, lubricants,
cleanersor fluids other than those recommended in
your Owners Manual.
The warranties dont cover the costs of your
vehicles normal or scheduled maintenance the
parts and services that all vehicles routinely need.
Some of these parts and services, which your warran-
ties dont cover, include:
lubrication;
engine tune-ups;
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3.5 Certain Kinds of Corrosion NotCoveredYour warranties dont cover the following:
corrosion caused by accident, damage, abuse,
or vehicle alteration;
surface corrosion caused by such things as
industrial fallout, sand, salt, hail, and stones;
corrosion caused by the extensive or abnormal
transport of caustic materials like chemicals,
acids, and fertilizers; and
corrosion of special bodies, body conversions,or equipment that was not on your vehicle when it
left the manufacturing plant or was not supplied by
DaimlerChrysler.
3.6 Other ExclusionsYour warranties dont co
damage or conditions cau
fire or accident;
abuse or negligence;
misuse for example,
overloading;
tampering with the emi
a part that could affect
use of used parts, even
supplied by DaimlerChDaimlerChrysler / MOP
are covered);
windshield or rear wind
objects;
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WHAT'S NOT COVERED
any changes made to your vehicle that dont
comply with DaimlerChrysler; or
using any fluid that doesn't meet the minimum
recommendations in your Owner's Manual.
3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:
the vehicle is declared to be a total loss by an
insurance company;
the vehicle is rebuilt after being declared to be atotal loss by an insurance company; or
the vehicle is issued a certificate of title indicat-
ing that it is designated as salvage, junk,
rebuilt, scrap, or some similar word.
DaimlerChrysler will deny
notice if it learns that a veh
for any of these reasons.
3.8 Restricted WarranYour warranties can also b
DaimlerChrysler. Daimler
warranty on your vehicle
maintained, or if the vehic
the abuse or neglect interf
tioning of the vehicle. If t
coverage may be denied o
DaimlerChrysler before co
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4. Other Terms of YourWarranties
4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,
DaimlerChrysler Motors Company LLC
("DaimlerChrysler") may offer exchange service on
some vehicle parts. This service is intended to reduce
the amount of time your vehicle is not available for
your use because of repairs. Parts used in exchange
service may be new, remanufactured, reconditioned,or repaired, depending on the part involved.
All exchange parts that might be used meet
DaimlerChrysler standards, and have the same
warranties as new parts.
Examples of the kinds o
serviced in this way are:
engine assemblies;
transmission assemblie instrument cluster asse
radios, tape, CD and DV
speedometers; and
powertrain control mod
To help control suspecte
the EPA requires the cap
of automotive air-conditiresult, a repair to the seal
conditioning system may
purified reclaimed refrige
OTHER TER
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4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of
your vehicle may have occurred at the factory orwhile it was being shipped to the dealer.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must
inspect each vehicle before delivery. They repair any
defects or damage detected before the vehicle is
delivered to you.
4.3 Production ChangesChanges may be made in vehicles sold byDaimlerChrysler and its dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built or sold.
4.4 Governing LawAll of the warranties, e
Emissions and noise w
Emissions warranties,law, and Michigan law
them. Punitive, exemp
may not be recovered
local law prohibits the
including DaimlerChr
may modify or waive
OTHER TERMS OF YOUR WARRANTIES
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evaporative-emissio
exhaust manifold;
exhaust gas recircul
system;
exhaust pipes (betwe
catalyst); fuel cap and tank ass
lines;
ignition coil and igni
intake manifold;
on-board diagnostic
oxygen sensors;
positive crankcase-v
orifice; secondary ignition w
spark plugs;
throttle body;
transmission-contro
5. Emission Warranties RequiredBy Law
5.1 Federal Emission Warranty - Gasoline
A. Parts Covered for 2 Years or 24,000 MilesFederal law requires DaimlerChrysler Motors
Company LLC ("DaimlerChrysler") to warrant the
following emissions parts for 2 years or 24,000
miles, whichever occurs first. DaimlerChrysler
covers all of these parts under the Basic Limited
Warranty for 3 years or 36,000 miles, whichever
occurs first. Air system controls;
distributor and its components;
electronic fuel injection system, including
injector;
EMISSION WARR
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vacuum hoses, clamps, and fittings, as well as
tubing used for these components;
vacuum, temperature, altitude, speed, time-
sensitive valves, sensors, and switches used in
these components and systems.
B. Parts Covered for 8 years or 80,000 milesIf your vehicle has one of the following parts, this
Federal Emission Warranty covers that part for a
period of 8 years or 80,000 miles, whichever occurs first.
These limits are counted from the time when your
Basic Limited Warranty begins under 2.1(E). The
covered parts are:
catalytic converter; and
powertrain control module.
C. Additional EmissioIf your vehicle is equi
Certified Emission Co
tered in California, M
Vermont, the Californ
described in Section 5
5.2 Emission PerformThis warranty supplemen
5.1. It lasts for 2 years or
eter, whichever occurs fir
the following parts, catal
control module, this Fede
covers that part for a periowhichever occurs first. T
the time when your Basic
under 2.1(E). The Emissio
covers the cost of repairi
EMISSION WARRANTIES REQUIRED BY LAW
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nents or parts that might be needed for your vehicle to pass
Federal Emission Standards for a federally approved state or
local emissions test, but only if:
your vehicle has failed a federally approved stateor local emissions test;
your vehicle has been maintained and operated
properly up until it fails such a test; and
you face a real penalty for example, a fine or
the loss of the use of your vehicle because the
vehicle has failed the test.
Section 6.4 explains how to get service under this warranty.
5.3 Federal Emission
A. Parts Covered for Federal law requires D
Company LLC ("Daimfollowing emissions p
miles, whichever occu
covers all of these par
Warranty for 3 years o
occurs first.
I. Air Induction System
Air cleaner housingIntake air ducts
Intake manifold
EMISSION WAR
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2 02 02 02 02 0
II. Fuel Metering System
Fuel rail (distributor) Fuel rail pressure sensor
Fuel injector High pressure pump
Fuel filter
III. Ignition system
Glow plug Glow plug relay
IV. Exhaust Gas Recirculation System
EGR valve EGR cooler
V. Positive Crankcase Ventilation
Oil filler cap
VI. Exhaust
Exhaust manifold Odor filter
Diesel particulate filter
VII. Eng. Emiss. Ctrl. S
Transmission contro
O2 sensors
Engine coolant tem
Charge air temperat
Charge air pressureManifold air pressu
Crankshaft position
Camshaft position
Front vehicle speed
Rear vehicle speed
Mass airflow sensor
temperature senso
Electric accelerator Intake air temperatu
VIII. On-Board Diagno
Data link connecto
EMISSION WARRANTIES REQUIRED BY LAW
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IX. Related Parts w/Above Systems
Automatic transmission mode selector
B. Parts Covered for 8 years or 80,000 milesIf your vehicle has one of the following parts, this
Federal Emission Warranty covers that part for aperiod of 8 years or 80,000 miles, whichever
occurs first.
These limits are counted from the time when
your Basic Limited Warranty begins under 2.1(E).
The covered parts are:
catalyst integrated into resonator (oxidation
catalytic converter)
engine control module
emission related hoses, clamps, belts, pulleys,
tubes, fittings, sealing devices, mounting
hardware included
5.4 California Emissio
Your Warranty Rights andOnly to Vehicles Certifiedin the State of California)
The California Air Resources B
emission control system warra
vehicle. In California, new mo
built and equipped to meet the
standards. DaimlerChrysler M
("DaimlerChrysler") must war
system on your vehicle for the
provided there has been no ab
maintenance of your vehicle.Your emission control syst
as the fuel-injection system, th
catalytic converter, and power
EMISSION WARRA
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2 22 22 22 22 2
included may be hoses, belts, connectors and other
emission-related assemblies.
Where a warrantable condition exists, DaimlerChrysler
will repair your vehicle at no cost to you, including
diagnosis, parts and labor.
MANUFACTURER'S WARRANTY COVERAGE
For 3 years or 50,000 miles, whichever firstoccurs:
1. If your vehicle fails a Smog Check inspection, all
necessary repairs and adjustments will be made by
DaimlerChrysler to ensure that your vehicle passesthe inspection. This is your emission control system
PERFORMANCE WARRANTY.
2. If any emission-related p
defective, the part will be
DaimlerChrysler. This is
control system DEFECTS
For 7 years or 70,000 miloccurs:
1. If an emission-related par
booklet specially noted w
70,000 miles is defective,
replaced by DaimlerChry
emission control system D
EMISSION WARRANTIES REQUIRED BY LAW
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Owner's Warranty Responsibilities:
-- As the vehicle owner, you are responsible for theperformance of the required maintenance listedin your owner's manual. DaimlerChrysler recom-mends that you retain all receipts coveringmaintenance on your vehicle, but DaimlerChryslercannot deny warranty solely for the lack ofreceipts or for your failure to ensure the perfor-
mance of all scheduled maintenance.
-- You are responsible for presenting your vehicle
to a Chrysler, Dodge or Jeep dealer as soon as aproblem exists. The warranty repairs should be
completed in a reasonable amount of time, not to
exceed30 days.
-- As the vehicle owner, y
that DaimlerChrysler m
coverage if your vehicl
to abuse, neglect, impr
unapproved modificati
If you have any questions
rights and responsibilities,
DaimlerChrysler Customer
(800) 992-1997 or the Calif
9480 Telstar Avenue, Suite
A. Parts and Performaor 50,000 Miles, WhiCalifornia law requires D
that if any emission-rel
defective, DaimlerChry
EMISSION WARRA
5.4 California Emission Warranty Contd.
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2 42 42 42 42 4
EMISSION WARRANTIES REQUIRED BY LAW
part. The repair or replacement will be made at no charge
to you for diagnosis, parts or labor. Any other parts
damaged by the failure of a defective part will also be
repaired or replaced.In addition, if your vehicle fails a smog check inspection,
DaimlerChrysler will make all necessary repairs and
adjustments to ensure that your vehicle passes the
inspection.
Your emission control system may include parts such as
the fuel injection system, ignition system, catalytic
converter and powertrain control module. Also included
may be hoses, belts, connectors and other emission-
related assemblies.
5.4 California Emission Warranty Contd.B. Parts Covered for 7 Y
Whichever Occurs FirDaimlerChrysler also war
below if installed as or
from defects. These parts
Grand Cherokee SRT8 -
Co-Extruded Plastic Fue
SRT Hemi
Exhaust Manifold - 6.1L
Intake Manifold - 6.1L S
Where parts are scheduled forequired maintenance, this wthe first scheduled maintenan
the owner's manual.
SS O
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C. Parts Covered for 8 Years or 80,000 Miles,Whichever Occurs First(See Federal Emission Warranty 5.1.B). catalytic converter powertrain control module
D. Getting Service Under This WarrantySection 6.5 explains how to get service under this
warranty.
E. Parts Covered for 8 Years or 100,000Miles, Whichever Occurs FirstIf your vehicle qualifies for this warranty, you will find
this statement, "Certified to optional useful life per 1961
(a) (8).", located on the Vehicle Emission Control
Information label located on the under side of the hood
on the driver's side.
EMISSION WARR
DaimlerChrysler also w
below if installed as ori
from defects. All powertrcatalyst are covered, in ad
listed below.
Grand Cherokee - Gas
Co-extruded plastic fuel
4.7L / 5.7L Hemi MDS
Intake Manifold - 5.7L H
5.4 California Emission Warranty Contd.
HOWTOGETWARRANTYSERVICE
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6. How to Get Warranty Service
6.1 Where to Take Your Vehicle
A. In the United States (We Include U.S.Possessions and Territories as Part of
the United States for WarrantyPurposes):Warranty service must be done by an authorized
Chrysler, Dodge or Jeep dealer. We strongly
recommend that you take your vehicle to your
Selling Dealer. They know you and your vehicle
best, and are most concerned that you getprompt and high quality service. If you move
within the United States, warranty service may
be requested from any authorized Chrysler,
Dodge or Jeep dealer.
B. In Canada and MexIf you are traveling temp
and your vehicle remain
United States, your Daim
applies. Service may beChrysler, Dodge or Jeep
C. In a Foreign CountryAmerica:If you are traveling temp
America, and your vehic
United States:
You should take your v
Chrysler, Dodge or Jeep
you the same warranty s
United States.
HOW TO GET WARRANTY SERVICE
HOWT
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If the authorized dealership charges you for repairs
which you feel should be covered under your war-
ranty, please get a detailed receipt for the work done.
Make sure that this receipt lists all warranty repairs
and parts that were involved. (This receipt will be
similar to the one used by the dealer who normallyservices your vehicle.)
When your vehicle returns to the United States,
contact the DaimlerChrysler Customer Assistance
Center (section 7.2) for reimbursement consideration.
You will normally need to provide a copy of the
receipt, your vehicle registration and any otherrel-
evant documents.
Reimbursement will not be considered if the vehicle
does not return to the United States.
D. If You Move:If you move to another country, be sure to contact
the DaimlerChrysler Customer Assistance Center
(section 7.2) and the cust
destination country befor
importation rules vary co
country. You may be req
tation of your move to Da
continue your warranty c
required to obtain docum
DaimlerChrysler in order
your new country.
E. Notice:If your vehicle is register
States, and you have not
out above, your vehicle w
warranty coverage of anyto United States governm
personnel on assignment
continue to be covered.)
HOW T
HOWTOGETWARRANTYSERVICE
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* Towing services provided through Cross Country Motor Club,
Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Medford,, MA 02155.
6.2 How To Get Tow Service - U.S. orCanada Only *
A. What To Do:
If your vehicle requires towing due to a defectcovered under the Basic Limited Warranty, dial toll-
free 1-800-521-2779. Provide your name, vehicle
identification number, license plate number, and your
location, including the telephone number from which
you are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the nam
and an estimated time of arr
an "unsafe situation", pleas
consent, we will contact loc
ties.
B. If Unable to Contact 24Assistance:If you are unable to contact
tance and you obtain towin
you may submit your origin
licensed towing or service f
rendered within 30 days of
include your vehicle identifmileage at the time of servic
address. We will process th
and service eligibility. If eli
you for the reasonable amo
HOW TO GET WARRANTY SERVICE
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based on the usual and customary charges for that
service in the area where they were provided.
DaimlerChrysler Motors Company LLC's
determination relating to reimbursement are final.
Correspondence should be mailed to:
DaimlerChrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warrantyrepair made by someone other than an authorized
Chrysler, Dodge or Jeep dealer, follow the reimburse-
ment procedure in 6.1(C).
6.4 Getting Service UnEmission Perform
A. What to Do
If your vehicle has faiscribed in 5.2:
Take it to an authori
or Jeep dealer as so
Give the service rep
showing that your v
If possible, bring all
maintenance logs, a
your vehicle has bee
since you may be re
HOW T
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3 03 03 03 03 0
B. Further Steps You Can Take, and How toGet More InformationIf you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps
described in 7.1. DaimlerChrysler will reply to you
in writing within 30 days after receiving yourcomplaint (or within the time limit required by local
or state law). If the owner is not notified within 30
days that a performance warranty claim is denied,
the manufacturer must repair the vehicle free of
charge.
If you want more information about getting
service under the Federal Emission Warranty or the
Performance Warranty, or if you want to reportwhat you think is a violation of these warranties,
you can contact:
Manager, Certificatio
Division Warranty Cl
Environmental Protec
1200 Pennsylvania A
Mail Code 6403J
Washington, D. C. 20
6.5 Getting Service UEmission Warrant
A. What to Do If You If a vehicle fails a stat
the coverage period, D
Company, LLC ("Daivehicle so that it will
test. The owner shou
authorized Chrysler, D
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warranty repairs and give a copy of the failed Smog
Check test report to the dealer. If the owner is not
notified within 30 days that a performance warranty
claim is denied, the manufacturer must repair the
vehicle free of charge.
B. What to Do to Get Warranty ServiceTo get warranty service -- even if you're traveling --
take your vehicle to any Chrysler, Dodge or Jeep
dealer. (DaimlerChrysler recommends that you take
your vehicle to a dealer who sells the same make of
vehicle as yours.) That dealer will perform any
warranty service without charging you for diagno-
sis, parts or labor.
C. Emergency Emission Warranty ServiceIf you need emergency service under this warranty
and a Chrysler, Dodge or Jeep dealer is not readily
available, you may have y
anyone using any brand o
DaimlerChrysler recomm
before having repairs mad
Contact the DaimlerChr
Customer Assistance Cemission warranty servi
and telephone number
Center at 7.2.)
The Customer Assistan
authorized servicing de
qualified independent s
If you are going to hav
servicing dealer, make a
first contact with the Cu
for getting reimbursed f
ing labor and diagnosis
keep the replaced parts,
invoice marked "paid".
HOW TO
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3 23 23 23 23 2
You should review with the Customer Assistance
Center any questions you have about the emission
warranty. Reimbursement for parts will be based on
DaimlerChrysler's suggested retail price. Reimburse-
ment for labor will be based on DaimlerChrysler's
recommended time allowance for the repair and on theappropriate hourly labor rate in the geographic area
where you had the work done.
Before DaimlerChrysler will reimburse you for emer-
gency repairs under this warranty, you will have to
provide DaimlerChrysler with details on why the
situation was an emergency and why dealer service
was unavailable.
Under this warranty, an emergency occurs if a partwill not be available within 30 days or if a repair can't
be completed within 30 days.
D. How to Get More InforIf you want more informat
under the California Emiss
contact one of the followin
DaimlerChrysler Motors CCustomer Assistance Cen
(800) 992-1997
California Air Resources B
9480 Telstar Avenue, Suite
El Monte, California 91731
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Step 2: If your dealershipproblem, contact the Daim
Assistance Center. Youll
section 7.2.
B. What DaimlerChryslerOnce you have followed t7.1(A), a DaimlerChrysler
DaimlerChrysler headquar
tion. If its something that
you with, DaimlerChrysler
all the information and as
the problem. Even if Daim
DaimlerChrysler will ackn
explain DaimlerChrysler's
7. How to Deal with WarrantyProblems
7.1 Steps to Take
A. In GeneralNormally, warranty problems can be resolved by
your dealers sales or service departments. Thats
why you should always talk to your dealers service
manager or sales manager first. But if youre not
satisfied with your dealers response to your
problem, DaimlerChrysler Motors Company LLC
("DaimlerChrysler") recommends that you do thefollowing:
Step 1: Discuss your problem with the owner orgeneral manager of the dealership.
HOW TO DEAL WI
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3 43 43 43 43 4
C. If Your Problem Still Isnt Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents
of other states.)
If you cant resolve your warranty problem afterfollowing the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota
ONLY, you can contact the DaimlerChrysler Motors
Company LLC Customer Arbitration Process in your
area.
You may obtain a brochure describing
DaimlerChrysler Motors Company LLC's Customer
Arbitration Process, including an application, bycalling 1-800-992-1997. This service is strictly
voluntary, and you may submit your dispute directly
to the Customer Arbitration Process (CAP) at no
cost. The CAP is administ
dispute settlement organiza
writing at the following add
National Center fo
DaimlerChrysler MCustomer Arb
P.O. Bo
Dallas, TX
The CAP reviews only ve
DaimlerChrysler Motors Co
("DaimlerChrysler") Limite
DaimlerChrysler / Mopar PCAP does not review dispu
new or used vehicle, person
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When your request is wit
request DaimlerChrysler a
side of the dispute. You w
responses.
While your dispute is pen
Chrysler may contact yousettled by agreement. If a
DaimlerChrysler will ask y
contains that settlement. Y
closed. There is no requir
in this settlement process.
If you requested an oral
will contact you to arrange
place for a hearing. Usualnear you.
If you request a docume
panel will review and deci
the dealer nor DaimlerChr
claims, disputes relating to design of the vehicle or part,
or disputes which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair
orders relevant to your case, 2) Vehicle identification
number of your vehicle, 3) A brief description of yourunresolved concern, 4) The identity of your servicing/
selling dealer, 5) The date(s) of repair(s) and mileage at
the time, 6) Current mileage, and 7) A description of the
action you expect to resolve your concern.
Upon receipt of your request:
The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail, within
ten (10) days, and advise you whether or not yourdispute is within the jurisdiction of the Process.
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3 63 63 63 63 6
decide to submit your
are free to pursue othe
D. Notice Under StatSome states have law
placement vehicle or purchase price under
laws vary from state t
lows, DaimlerChrysle
us in writing of any s
have experienced so t
make any needed rep
remedies provided by
In all other states, wenotice of any service d
notice to the DaimlerC
tance Center at the ad
NCDS will send you a written Statement of
Decision. This statement will include the decision,
any action to be taken by the dealer or
DaimlerChrysler and the time by which the action
must be taken. The decision will be binding on the
dealer and DaimlerChrysler but not on you unlessyou accept the decision.
If any action is required on the part of the dealer
or DaimlerChrysler you will be contacted within
ten (10) days after the date by which the dealer or
DaimlerChrysler must act to determine whether
performance has been rendered.
The entire dispute settlement process will
normally take no longer than 40 days. The CAP dispute settlement procedure does not
take the place of any state or Federal legal
remedies available to you. Whether or not you
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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of the
DaimlerChrysler Customer Assistance Center that can
help you wherever you happen to be. Contact the one
that covers your area:
In the United States:
DaimlerChrysler
Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: (800) 992-1997
To contact DaimlerChrysler by email,simply access the following websites:www.jeep.com (click on the "Contact Us" button)
In Canada:DaimlerChrysler Canada,Customer Service
Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4HPhone: (800) 465-2001
In Mexico, contact the CusOffice for Chrysler, Jeep a
1240 Prolongacion PaseoSanta Fe, C.P. 05109Deleg. Cuajimalpa, MexicPhone (in Mexico): (015) 5Phone (outside Mexico): (
In Puerto Rico and U.S. ViCustomer Service
Chrysler International SeBox 191857San Juan, Puerto Rico 009Phone: (787) 782-5757Fax: (787) 782-3345
OPTIONAL SERVICE CONTRACT
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3 83 83 83 83 8
8.Optional Service Contract
DaimlerChrysler Motors Company LLC's orDaimlerChrysler Service Contract Company LLC's
optional service contracts offer valuable protection
against repair costs when these warranties dont apply.
They complement but dont replace the warranty
coverages outlined in this booklet. Several plans are
available, covering various time-and-mileage periods
and various sets of components. (Service contracts
arent available if you live in a U.S. possession orterritory.) Ask your dealer for details.
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9. Maintenance9.1 General InformationIts your responsibility to properly maintain and
operate your new vehicle. Follow the instructions
contained in the General and Scheduled Maintenance
Service guidelines in your Owners Manual. Regular,
scheduled maintenance is essential to trouble-free
operation. If there is a dispute between you and
DaimlerChrysler Motors Company LLC
("DaimlerChrysler") concerning your maintenance of
your vehicle, DaimlerChrysler will require you to
provide proof that your vehicle was properlymaintained.
For your convenience, D
a Maintenance Log whic
should use this Maintena
scheduled maintenance,
repairs entered in your Mkeeping receipts or other
youve had done on your
Log.
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4 04 04 04 04 0
9.2 Where To Go For MaintenanceDaimlerChrysler recommends that you return to the
dealer from whom you bought your vehicle for all
maintenance service both during and after the
warranty periods. Although you can get warrantyservice from any dealer who sells your particular
make, returning to your selling dealer will help
ensure that all your service needs are met and that
you're completely satisfied. The dealership
technicians are specifically trained to proficiently
perform maintenance and repair procedures on
your DaimlerChrysler Corporation vehicle.
Authorized Chrysler, Do
ensure that all your serviceyoure completely satisfied
recommends you use genuiMOPAR parts to maintain