1 1 towards a more user-friendly reporting system for kostra - municipality-state-reporting in...
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Towards a More User-friendly Reporting System for KOSTRA
- Municipality-State-Reporting in Norway
By Trine Dale, Bente Hole and Tore Nøtnæs
Statistics Norway
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Outline
• Problems in old KOSTRA
• Consequences of 2005-testing
• New online solution
• General findings in 2007-testing
• Concluding remarks
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Major problems in ”old” KOSTRA
• Reporting system rigid, old fashioned – demanded a lot of effort from respondents
• Not designed for multiple respondents to one questionnaire
• Bad questionnaire design
• Information flow not optimal
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Consequences
• Working group to decide further action established
• Recommendations:– Online solution highest priority
Temporary for 2006-reporting Permanent for 2007-reporting
– Layout + minimum functionality most important for 2006– Develop master questionnaire for 2007
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Usability testing
• Three tests – three municipalities– Large– Medium– Small
• Lab-tests at Stat. Norway
• Tests concentrated on:– Organisation of one questionnaire – Day Care Facilities (Q16)– Experiences with online solution
• One moderator + two observers on all tests
• Duration: 2 ½ - 3 hours
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Online vs offline reporting
• Offline still recommended solution
• Online introduced as possible, but in testing phase
– 1/3 used online
• General impression feedback: users positive
• Less calls for help
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General findings
• Roles still important
• Functionality should be more tailored and intuitive – Sort + search– Status symbols
• Still paper and pencil reporting for many
• Instructions should be tailored on theme level
• Content of and flow of information should be more coordinated and tailored
• TPs did not have active ”tip-text” strategy to understand buttons and icons
• Electronic signature should be possible
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Concluding remarks
• New online solution is a major improvement
• Still need for adjustments and better functionality
• Necessary to work on content – Information– Instructions– Error messages– Questionnaire and question design
• Better information on possibilities/advantages in new solution to get actual electronic reporting
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Towards a More User-friendly Reporting System for KOSTRA
- Municipality-State-Reporting in Norway
By Trine Dale, Bente Hole and Tore Nøtnæs
Statistics Norway
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