1. 2 three lgo/sdm research projects lgo utilization sdm virtualness globally dispersed teams/...
TRANSCRIPT
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Three LGO/SDM Research Projects
• LGO Utilization
• SDM Virtualness
• Globally Dispersed Teams/
Virtual Collaboration
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True Change
• Pull vs. Push Change
• Outsiders on the Inside• The people who find opportunities that pull in new ideas
• Creating a Critical Mass of Outsiders on the Inside• Creating a support infrastructure to develop, nurture and help
outsiders on the inside get to the right place at the right time to
identify opportunities to pull in change
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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Operations Concepts Revisited
Pull
Push
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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microchallenges
macrochallenges
Opportunities to Pull in New Ideas
Competitive/Political Environment
Organizational Strategies
Working Level Practices
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
Finding the “Right” Challenges to Pull in New Ideas
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Outsiders on the Inside Wear Two Hats
Outsiders
• Not blinded by internal cultural assumptions
• See mismatches between current approaches and root causes of problems
Insiders
• Understand cultural
interdependencies • Have organizational
credibility
• Can leverage existing
culture
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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Outsider-Insider Role
• See a problem or challenge where internal
assumptions are getting in the way of
overcoming that challenge
• See how outsider views can help overcome that
challenge
• Leverage the culture to get others to accept
alternative assumptions and approaches to solve
their challenges
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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Finding the Gaps
Current View of Challenge
Root Cause of Challenge
Gap
Current Practices
Challenge Persists/ Masked
* J. Klein, True Change: How Outsiders on the Inside Make Things Happen In Organizations, Jossey-Bass, 2004
Alternative Set of Practices
Challenge Resolved
Typical Approach
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Leveraging the Culture
Basis for legitimacy:
Basis for relationships:
Basis for support:
Technocratic Experience Based
Lateral Hierarchical
Merit Authorization
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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Building a Critical Mass of Outsider-Insiders
OutsidersRecruit/
HireLearn
CultureBuild
Credibility
InsidersExposure to Outsider
PerspectivesLearn to
Wear Two Hats
Being in a position to identify
opportunities to pull in change
Maintaining Outsider-Insider
Perspectives
* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004
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Thank You!!!!