1 a holistic approach to eir accessibility part 2: an operational framework jeff kline, statewide...
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A Holistic Approach to EIR Accessibility Part 2: An Operational Framework
Jeff Kline, Statewide Accessibility Coordinator Texas Department of Information Resources
August 8, 2011
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OK, we have an EIR accessibility policy. What do we do now?
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EIR accessibility is a journey
It doesn’t happen overnight
There are touch and impact points throughout an organization where EIR accessibility plays a role • Internet / intranet development• Application development• Internal IT• Communications• Human Resources• Procurement• eLearning• Other…
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Approaching EIR accessibility holistically
Set agency expectation levels
Define agency EIR accessibility objectives
Prioritize your EIR accessibility work
Develop strategy and plans using the EIR Accessibility
Framework Template
Identify EIR accessibility skill gaps and develop training plans
Develop short / long term goals and measure to them
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Set agency expectations through a proper set of program assumptions
• Prioritized, multi-year initiative
• Work items assigned at various levels Individual
Departmental team(s)
Interdepartmental team(s)
Interagency team(s)
• Work efforts and schedules will be realistically balanced as to
complement or not significantly impact contributors primary
duties/assignments
• Dynamic, with course and trajectory adjustments as needed
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Define the overall objective(s)
Example
• Ensure that all Electronic Information Resources (EIR) delivered or used by <Agency Name> are accessible, usable and compliant to Texas accessibility requirements:• Texas Government Code 2054, Subchapter M
• Texas Administrative Code Chapter 206
• Texas Administrative Code Chapter 213
• Includes but not limited to: Intranet and internet content Public information Business applications Media services Telecommunications Contracted information resources projects Purchased goods or services that are covered under the definition of electronic
information technology
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Prioritize the work effort
Priority classification hierarchy* example
1. Externally facing, mission critical, high number of external users (includes all Internet pages)
2. Externally facing, non-mission critical, high number of external users
3. Externally facing, mission critical, low number of external users
4. Externally facing, non-mission critical, low number of external users
5. Internal use, mission critical, high number of users
6. Internal use, non-mission critical, high number of users
7. Internal use, mission critical, low number of users
8. Internal use, non-mission critical, low number of users
*Priority classification assumptions
1. New applications/application enhancements entering pilot (user acceptance) test phase (Internet or intranet) should receive priority within the priority class (1–6)
2. New applications/application enhancements under development (Internet or intranet) will receive priority within the priority class (1–6)
3. Priority for individual applications may change based upon business needs
PrioritizedApplications
Template
Microsoft Office Excel Worksheet
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Develop strategy and plans usingthe EIR Accessibility Framework Template
Plan Strategically • Obtain initiative support of agency executive team • Develop long term agency goals • Integrate into or develop processes to ensure consistency over time• Select appropriate EIR technologies / suppliers• Effectively manage the EIR accessibility exception process• Maintain flexibility to adapt to criteria changes (508 refresh, WCAG 2.0, etc) •Charter a workgroup with representation from key areas of the organization
Automate for productivity and quality
• Provide developers tools to facilitate and remediate accessibility compliance• Integrate accessibility into content management systems / processes• Utilize standardized accessible templates (CSS, etc)• Ensure browser neutral accessibility• Utilize enterprise level scan tools for issue identification / resolution
Validate thoroughly, early, and often
• Internally developed pages and applications• Externally hosted services• Published documents / information• VPAT analysis and testing of supplier solutions • Corrective actions process management / tools
Grow awareness and provide education and training
• Evangelize accessibility throughout organization / EIR supplier community• Build / maintain organization’s technical capacity with SME’s • Identify skill gaps, and resolve via and training staffing plans
Measure and track progress
• Develop goal appropriate metrics, and reporting tools / methods• Communicate and utilize results to drive initiative trajectory• Maintain processes and results for “audit readiness” posture
Agency Work Plan
Microsoft Excel Worksheet
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Identify skill gaps and build“Role Based” Accessibility Training PlansCourse Level Course Title General
PopulationState Office
Web Content Producers
Web & Application
Testers
Web Application Developers
Procurement Staff
Contract Writers
Contract Compliance
Project Managers
FundamentalsIntroduction to Accessibility (Self)
Required Required Required Required Required Required Required Required Required
FundamentalsOffice Documents (Internal)
Optional Required Required Optional Optional Required Required Optional Required
FundamentalsPDF (Internal) Required /
Optional*Required Optional Optional
FundamentalsHTML (Internal or External) Required Required Required
FundamentalsHTML Forms(Internal or External) Required Optional Required
FundamentalsTesting & Tools (Internal or External) Required Required Required
FundamentalsCSS(Internal or External)
Optional Optional Required
FundamentalsJavascript (Internal or External)
Optional Optional Required
AdvancedDreamweaver(Internal or External)
Required / Optional*
AdvancedASP / ASP.Net(Internal or External)
Required / Optional*
AdvancedJava / JSP(Internal or External)
Required / Optional*
AdvancedWeb 2.0 Technologies(Internal or External)
Required / Optional*
SpecializedAccessibility Law, and its Impacts
Required Required Required Required
SpecializedAccessibility in Contract Solicitations Required Required Required Required
SpecializedUnderstanding/validating Vendor EIR accessibility Required Required Required Required
* As needed based on assignment.
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Develop short and long term accessibility goals: Example
Web Content: Public Facing and General Access Intranet
Web pages • Maintain less than 2.5% pages with accessibility errors
PDFs • Reduction of inaccessible PDF Documents 25% by end of fiscal 2011• Reduction by 10% each subsequent year
Non-PDF documents • Reduction of inaccessible non-PDF Documents 50% by end of fiscal 2011 • Reduction by 20% each subsequent year
Validation • Select and procure accessibility web scanning tool for internet / intranet pages• Begin monthly scans and remediation of errors
Internal / External Applications
New internally developed or purchased applications • 75% to be accessible
Existing applications• 10% per year increase in compliance of existing applications
Training Intro level accessibility training to staff• 90% Agency Staff by end of fiscal 2011; Remaining 10% in following year
Accessible Office Documents training • 50% staff trained by end of fiscal 2011; 50% balance in 2012
Web developer accessibility training• 100% developers trained by end of fiscal 2011
