1 august 2019 · 2019-12-17 · contract number 692m15-19-d-00015 1 august 2019. ... belkin hpe...
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2019 Iron Bow Proprietary and Confidential 1
FAA SAVES Ordering GuideContract Number 692M15-19-D-00015
1 August 2019
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• FAA Contacts
• Iron Bow Contacts
• FAA Program Overview and Procedures
• IronBow Scope
• How to Obtain Quotes: Complex Solutions
• How to Obtain Quotes: Non-Complex Solutions
• How to Obtain a Web Portal Login
• How to Obtain a Portal Quote
• How to Place a Portal Order
• Tracking Orders
• Requesting Returns
Table of Contents
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• Contracting Officer: Kate Scott [email protected] (609)-485-4182
• Contracting Specialist: Elizabeth Ford Ochs [email protected] (609)-485-5557
• Contracting Specialist: Andrew Nieradka [email protected] (609) 485-5321
• Program Office POC: Carole Boyer [email protected] (202)-267-3308
• Contracting Officer Representative (COR): Jeff Carbonetti [email protected](206) 231-3344
FAA Contacts
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Program Manager: Stephen Scott ([email protected]) 571-328-0329
Account Manager: Brad Duman ([email protected]) 703-472-0557
Inside Sales: Justin Maynard ([email protected]) 703-279-5448
Kathrin (Kat) Sami ([email protected]) 703-293-6738
Email Groups: [email protected] (quotes, orders, customer service etc.)
FAA Warranty Support: [email protected]
FAA SAVES Fax: 301-322-4557
FAA SAVES TTY: In Progress
Iron Bow Contacts
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Federal Aviation Administration SAVES Program
What is the SAVES Program?
• The Strategic Sourcing for the Acquisition of Various Equipment and Supplies (SAVES) Program enables FAA to purchase commodity products for less while maintaining or improving the quality of purchases and our suppliers' service levels. There are numerous categories of products available via SAVES, including IT Hardware.
Visit the SAVES webpage for complete information.
About the SAVES IT Hardware Category
• In August 2019, the FAA implemented a new, multiple-award SAVES contract vehicle that gives four suppliers the opportunity to provide the lowest-cost price on IT Hardware products, including servers, storage systems, network devices, personal computing devices, and peripherals
• The four suppliers are:
• As a result, of the new SAVES IT Hardware contract vehicle, there are several important changes to the SAVES procurement process for these items.
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Federal Aviation Administration SAVES Program
• Who can order IT Hardware products via the SAVES Program?
• The Office of Information & Technology (AIT) is responsible for purchasing IT equipment to support FAA personnel and the FAA’s Mission-Support domain. Organizations within the Air Traffic organization (ATO) are responsible for purchasing IT equipment to support the FAA’s National Airspace System (NAS) domain. The NextGen organization is responsible for purchasing IT equipment to support the FAA’s Research & Development (R&D) domain. In addition, the Enterprise Service Center (ESC) is responsible for purchasing IT equipment for use by its customers. Only authorized individuals in the above named organizations are authorized to make IT hardware purchases.
• Should you be an individual with a need for IT equipment, please complete the Hardware Request Form located in the MyIT Service Catalog. If your needs are complex, please reach out to your AIT Business Partnership Manager for guidance.
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Federal Aviation Administration SAVES Program• How do I order IT Hardware products via the SAVES Program?
• All FAA personnel who are responsible for purchasing IT Hardware products, and/or researching available solutions, must follow the new process, outlined below.
• Authorized FAA personnel must contact multiple vendors to obtain price quotes. It is not acceptable to contact just one vendor.
• If you are not sure of your exact product requirements, ask the SAVES vendors to recommend solutions. To do this, complete the Request for Information (RFI) form and send it to all of the SAVES vendors at the same time, with the same response deadline. Please see the form for instructions to send to each vendor.
• Once your exact product requirements are determined, complete the Request for Quote (RFQ) form to obtain price quotes. Please see the form for instructions to send to each vendor.
• If the total estimated value of the products is under $150,000, send the RFQ to: • Iron Bow
• Red River
• If the total estimated value of the products is over $150,000, send the RFQ to:• CDWG
• Force3
• Iron Bow• Red River
Once you receive price quotes from the multiple vendors, select the lowest-cost quote. Proceed with your purchasing process to obtain the products from the lowest-cost vendor.
• For mission support IT hardware purchases, AIT personnel will follow the IT Acquisition Process (ITAR). Attach the multiple quotes you received, and any other pertinent information (including CIO approval if the purchase is over $250,000, and/or approval from the Mission-Support Bandwidth Control Office if purchase is funded by a non-AIT line of accounting).
• For purchases outside AIT in support of the NAS, R&D, or the ESC, the requisitioner should enter a Purchasing Request (PR) in PRISM and attach the multiple quotes you received and any other pertinent information (including CIO approval if the purchase is over $250,000, and/or approval from the Mission-Support Bandwidth Control Office if needed).
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Federal Aviation Administration SAVES ProgramWhich manufacturers can these suppliers access?
• The four suppliers of the SAVES IT Hardware contracts can access products from the following Original Equipment Manufacturers (OEMs): *These OEMS are limited to specific Printer Models and require prior approval
3M F5 Optima
Absolute Fluke Oracle
Adaptec ForeScout Otterbox
Ambir Fujitsu Panasonic
APC Gigamon Peerless
Apple Griffin Philips
Avocent Hitachi Planar
Axiom HP PNY
Belkin HPE Quantum
Black Box IBM Raritan
Blue Coat Imation Red Hat
Bluecat Imation (Memorex and TDK) Riverbed
BridgeWave InFocus Samsung
Brocade IOGear San Disk
Brother* Juniper Seagate
Cables To Go Kensington Sony
Canon Kingston Spectra Logic
Check Point Kodak Star Tech
Chief Manufacturing Lacie Sunhillo
Cisco (SourceFire) Lenovo Targus
CommVault Lexmark* TDK
Crucial LG Tenable
Dell Logitech Tripp Lite
Dell Wyse Maxwell Viewsonic
Eaton Microsoft Vision Solutions
Eizo MyGoFlight VMware
EMC NEC Western Digital
Epson NetApp Xerox (Visioneer)
Ergotron Netgear Zagg
Extreme Air Defense Netscout
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Federal Aviation Administration SAVES ProgramThe following manufacturers’ products are name-brand mandatory in support of current FAA IT Standards:
Who can I contact for assistance?
• Please contact the SAVES Program team at [email protected] if you have questions regarding any of the SAVES contract vehicles.
Manufacturer Agency Standard Product
Oracle Sun x86 server, SPARCDell PowerEdge Intel Xeon serverApple iPADIntel CoreForescout CounterAct (network control access)Cisco Router, Catalyst switchNetgear Hub
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SAVES is a DOT-wide strategic sourcing contract managed by the FAA. SAVES contracts are mandatory use contracts for the FAA’s IT community and may be optionally used by the FAA’s National Airspace System (NAS) community and other DOT agencies. Iron Bow shall provide the following products under this contract; servers, storage arrays, network devices, Personal Computing Devices (workstations, laptops, tablets, thin clients, notebooks, etc.), computer peripherals and accessories, and miscellaneous equipment (large screens, touch screens, scanners, projectors, desktop printers, etc.) by various Original Equipment Manufacturers (OEM) that meet the FAA IT community’s requirements.
Iron Bow must provide technical and professional support services that enable the full lifecycle management of IT assets. These services must be directly related to the range of products offered under the Contract and must be performed as requested by the Contracting Officer on individual delivery orders.
Iron Bow must facilitate the acquisition, deployment and maintenance of IT assets under this Contract by providing services including, but not limited to, asset recovery and warehousing.
SCOPE
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A complex order is defined as a nonstandard configuration based on the Government requiring a variation from the standard configuration CLIN.
Complex quotes are those which may include any of the following:
1. Configure to Order (CTO) builds
2. Renewal quotes
3. Quotes that contain professional services
4. Quotes with a trade-in
5. Quotes where customer would like to see different options of a configuration
6. Engagement with an engineering resource
7. Quotes with multiple OEMs in same product solution
8. Quotes getting additional pricing discounts
9. Quotes with multiple shipping locations
10. Quotes modifying an existing issued delivery order
11. Quotes requiring return merchandise authorization (RMA) approval from the manufacturer
12. Quotes that have expired and require price validation
13. Quotes that require CO approval
How to Obtain Quotes (Complex Solutions):
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• All Complex Solutions quotes will be handled by Iron Bow’s Inside Sales Team and quotations will be returned directly to the customer via email.
• Please send your request to [email protected] and be sure to include your contact information and list of materials required.
How to Obtain Quotes (Complex Solutions) continued
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A non-complex order is defined as a standard configuration with a designated CLIN.
Non-Complex Solutions can be procured by credit card via the Iron Bow SAVES secure web portal at https://istore.ironbow.com or via sending an electronic request for quote to [email protected]
All FAA and DOT users must obtain a unique login to use the SAVES web portal
Please contact [email protected] for portal assistance
How to Obtain Quotes (Non-Complex Solutions)
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HOW TO OBTAIN A WEB PORTAL LOGIN
Once account is created user will receive an email with a link and temporary password to login.
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HOW TO PLACE ORDER THROUGH PORTAL
After login user will see the items that can be ordered through the Store. Click Add to Cart.
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HOW TO PLACE ORDER THROUGH PORTAL
• Update quantity and click on Recalculate to update the Total. User can Continue Shopping or Checkout.
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HOW TO PLACE ORDER THROUGH PORTAL
• Provide necessary information on the Shipping page and Click Next.
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HOW TO PLACE ORDER THROUGH PORTAL
• Choose Payment Method and provide required information. Click Next.
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HOW TO PLACE ORDER THROUGH PORTAL
• Verify if Order Information is accurate
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HOW TO PLACE ORDER THROUGH PORTAL
• Choose ‘Place Order’ in the Actions Drop down and click Go to Place Order.
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TRACKING ORDERS
Please send order inquiries to [email protected]
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REQUESTING RETURNS• Contact your Iron Bow Sales Team at [email protected] or 833-322-8821
• Be prepared with the following information:• Order Number• Part Number• Quantity for return• Reason for return• Condition of product
1 = Unopened box-New
2 = Unopened box-Damaged Packaging
3 = Opened box-New/Unused
4 = Opened box/Used
5 = Other (please explain)
Thirty day satisfaction guarantee from the date of the invoice, Iron Bow Technologies will allow customers to return the product (except opened software and licenses, Cisco products, and special order parts) in its original condition for a full credit. Credit will be issued to your account to be used toward future purchases. No refunds will be issued. After 30 days, repair or replacement is direct through the manufacturer, or in accordance with contract terms and conditions. The product must be returned with all materials, boxes, manuals, cables, etc. that were originally shipped. Iron Bow Technologies may charge you for missing, damaged or incomplete accessories.
Iron Bow RMA policy can be found at https://ironbow.com/terms-conditions/rma-policy/
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THANK YOU!