1 chps support strategy hic meeting february 24, 2010 mark glaudemans, chris dietz, jon roe, don...
DESCRIPTION
3 Problem/Need Support Needs –Growing dramatically –CAT RFCs in parallel operations –CAT-II RFCs beginning migration Gap in support capabilities –Gap between support required -vs- available –Lacking HQ staff, expertiseTRANSCRIPT
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CHPS Support Strategy
HIC MeetingFebruary 24, 2010
Mark Glaudemans, Chris Dietz, Jon Roe, Don Cline, Tom Graziano
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Presentation Outline
• Problem/Need
• Planning Activities
• Support Topics– Phases
– Scope
– Resources
– Responsibilities
• Strategy for Addressing Need
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Problem/Need
• Support Needs – Growing dramatically– CAT RFCs in parallel operations– CAT-II RFCs beginning migration
• Gap in support capabilities– Gap between support required -vs- available– Lacking HQ staff, expertise
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OCWWS,OHD
DeltaresLevel of Support
Original Intent
OCWWS,OHD
Deltares
Time
Level of Support
Actual Result
End of CHPSImplementationContract
Start of CHPSSupportContract
Problem/Need
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Planning Activities
• “Support in the CHPS Era” v1.3– CAT RobH/Harold; September 2009– Estimates:
• 10-20x increase in support needs thru 2012• 6 FTEs needed for support
• CHPS Support “Plan”– OHD; February 2010 early draft– Table of functions, scope, organization, resources– Expanding development of plan. . .
• IWRSS/Water Support Center Planning
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Support: Operational Phases
Longer-Term• CHPS in AWIPS baseline
(AWIPS-2 Extended)
Current• CAT RFCs parallel ops – ongoing • CAT-II RFCs migration – expanding rapidly
Immediate/Near-Term• CAT RFCs operational (Summer 2010)• CAT-II RFCs parallel ops/operational (Summer 2011)• AWIPS-2 deployed but CHPS not in AWIPS baseline
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Support: Scope by Phase
• All Phases– Core CHPS support
• Longer-Term– Local RFC model support– Central archive– Community/external support– IWRSS– WFO support
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Support: Resources
Current/Near-Term• Deltares
– Diminishing role– Not support org
• RFCs• OCWWS/HSD Support• OHD/HL
– HSEB– HSMB
Longer-Term• AWIPS
– NCF– OST/SEC
• Community
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Support: Responsibilities• User Support
– HSD Support– OHD
• HSEB• HSMB
– RFC-to-RFC– Deltares
• Science Support– OHD HSMB
• Hardware Support– HSD Support– Dell– NCF, OST/SEC (once in AWIPS baseline)
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Support: Responsibilities
• Software Maintenance– Issues identified during support process– Work coordinated with dev orgs by OHD and HSD
• Software Development Organizations– FEWS: Deltares– OHD software: OHD HSEB– HEC-RAS, ResSim: HEC and/or RMA– External models: responsible organizations TBD
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Support Strategy• Current
– Deltares support– RFC-to-RFC support– HSD RFC Support team (Randy, Xiaobiao)
• Manage support log• Provide system support
• Near-term– Shift HSD WHFS Support person to CHPS (Dave Riley)– Expand involvement of HSD Support– OHD/HL staff involvement– Augment RFC support with contract staff (FY11 & beyond)– Hiring hands-on OHD RFC Development Coordinator
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Support Strategy
• Impact/Tradeoffs– WFO Support/Training– Software Development– Science Development– AWIPS-2 OTE/Development
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Support Strategy
• Longer-term – Quantify increased support workload and formally
request FTE augmentation– Expand support resources through implementation of
National Water Resources Support Center• CHPS Training
– NWS Training Center focus– Deltares involvement
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Support Strategy
Current Near-Term Longer-Term
Deltares High High Low
RFCs Buddies, Forum
Buddies, Forum
Forum+
HSD 2 staff 3 staff >3 staff?
OHD SW support SW + user support; coordinator
Other SW support SW support ?
Summary of Support Provider Role
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Conclusion
• Strategy recognizes White Paper • Assessed gaps, resources• Balancing strong competing demands• Actions being taken
– Expanding HSD Support team– Expanding OHD support role– Longer term plans and options
Questions/Discussion?
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RFC Support: Current 2 Tiers
Non-hardware
Software
OHD-supportedsoftware, science
RAS or ResSimsoftware, science
Corrective Action
1st tier: DeltaresConfigurations,Setup, Usability
Corrective Action
Corrective Action
Deltares
Dell
Corrective Action
Corrective ActionDeltares OHD HEC/RMA
Analysis Analysis Analysis2nd tier: Deltares
FEWS
2nd tier: OHD
2nd tier:HEC/RMA
Hardware issue
1st tier: OCWWS
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RFC Support: Future 3 Tiers
Triage, analysis
Software
Hardware
OHD-supportedsoftware, science
Other external modeling software, science
RAS or ResSimsoftware, science
Analysis
Corrective Action
1st tier: OCWWS
2nd tier: OHD
Configurations,Setup, Usability
Corrective Action
Corrective Action
Corrective Action
OCWWSDell
Corrective Action
Corrective ActionDeltares Other External
OHD
HEC/RMA
Analysis Analysis Analysis3rd tier: Deltares
FEWS
3rd tier: Other External
3rd tier:HEC/RMA