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Communication-I

Presentation By

RTI,Jammu

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Session Overview Communication -basic function of

management It plays a vital role in smooth

functioning of an organization All forms of verbal communication

and some forms of non-verbal communication will be discussed in this session..

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Learning objective

At the end of the session the learner will understand the need for effective communication skills. He will also know the ways and means to improve his communication skills.

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Basic concepts Communication derived from Latin term

Communicare or communis which means to ‘share’.

Communication refers to sharing of ideas, facts, opinions, information and understanding .

It is a network of interaction. There are a number of barriers to

communication

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DefinitionCommunication is defined as “ the process of passing information and understanding from one person to another. It is essentially a bridge of meaning between people”. It has also been defined as “ a process of meaningful interaction among human beings. It involves a systematic and continuous process of telling, listening and understanding.” A very simple and concise definition of communication may be that it is a process of transmitting information, thoughts, opinions, messages, facts, ideas or emotions and understanding from one person to another person.

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Elements of communication It is a process Communication involves transmitting

information and Understanding There must be some channel or

medium through which information could be transmitted

Communication may consist of three interlocking circuits transmitting information

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Functions of Communication information function command and instructive

functions influence and persuasion function integrative function

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Non- verbal communication Personal appearance Posture Gestures Facial expression Eye contact Space distancing

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Personal appearance First impact

Audience forms first opinion

Conventions established with reference to dress etc. for different occasions

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Posture Important part of body language Good speaker stands tall with feet

together Drooping shoulder and a protruding

stomach indicate that the speaker is tired and worn-out

One should walk in straight line and avoid strides or taking tiny steps.

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Gestures Play significant role

Difficult to speak with out gestures

One should practise before a mirror.

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Facial expression Most expressive Adds meaning being conveyed

through verbal means Wooden expression may prejudice

the listeners Bright ness in the eyes of speaker

may keep the interest of audience sustained.

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Eye contact

Continuous eye contact a must. Automatic process. Good speaker should look at all

sections of the audience. Ignored audience will lose interest in

the speaker

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Space distancing Personal territory Social distance Standing-seated position Differs from culture to culture Normal distancing ignored in

heightened emotional states of mind

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Oral Communication Face to Face conversation Telephonic conversation Interviews Instructions Dictation

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Other forms of Verbal Communication

Meeting

Seminars and conferences

Group discussion