1) Companies such as IBM, CGI, and Accenture (formerly Andersen Consulting) play an important support role in IS. These companies are all known for computer manufacturing.

1) Companies such as IBM, CGI, and Accenture (formerly Andersen Consulting) play an important support role in IS. These companies are all known for computer manufacturing.

2) Information enables one to apply concepts from one domain to a

new situation or problem.

3)

Typical job categories for IS workers often include systems design, development and management.

3)

4)

Customer Relationship Management (CRM) systems are now used extensively to manage the effectiveness of a field sales force.

4)

5)

An Electronic Commerce System enables customers to buy goods and services from a firms web site.

5)

6)

According to recent surveys and expert analysis, "The vast majority of businesses could pass a rigorous disaster recovery test."

6)

7)

When describing major information systems, it is safe to say that modern-day information systems tend to span several major

functional categories.

7)

8)

Knowledge is accumulated wisdom.

8)

9)

"Technology" is any mechanical and/or electrical means used to supplement, extend, or replace human, manual operations or devices.

9)

10)

When considering "hot" technical skills, Java is known as a popular programming language.

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11)

The long-term career outlook for information systems workers is the expectation that a dot-com hiring boom is expected.

11)

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12)

The computer industry is recognized as an industry with little long-term potential.

12)

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13)

In his 2003 article entitled "IT Doesn't Matter", Nicolas Carr argued that information systems have become commodities and are no longer capable

of providing competitive advantage.

13)

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14)

Peter Drucker predicted that, with the growth in the number of knowledge workers and with their rise in importance and leadership, a knowledge

society would emerge.

14)

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15)

Unprocessed, unformatted words and numbers are known as information.

15)

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16)

Implementing a system is easy. What is difficult is using the system to create and sustain competitive advantage.

16)

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17)

Information systems designed to improve decision making are called decision support systems.

17)

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18)

In a 2004 survey, the number one reason cited by Canadian businesses for introducing technology was to reduce costs.

18)

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19)

ATMs have become a strategic necessity in the banking industry.

19)

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20)

The largest recurring costs are usually computer equipment costs.

20)

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21)

New technologies that are anticipated to have an impact on businesses are called firmware.

21)

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22)

The four consecutive stages of Choosing, Matching, Executing, and Assessing make up the System Development Life Cycle.

22)

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23)

A computer-aided design system uses computers to design state-of-the-art, high-quality products.

23)

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24)

When employees in a business unit (e.g., Accounting or Human Resources) assist in the creation of an information system it is called business unit

production.

24)

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25)

Benefits such as improved perception of the firm and faster turnaround on order fulfillment are examples of intangible benefits.

25)

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26)

For an information system to become the source of competitive advantage it must be valuable and rare.

26)

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27)

Companies like Porsche, Holt Renfrew, and IBM, which offer better products or services than their competitors, are examples of the best-cost

provider strategy.

27)

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28)

Canada has introduced legislation similar to the 'Do Not Call' legislation enacted in the US.

28)

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29)

Another term for an entity is a report.

29)

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30)

A database key not used as a primary key but used to identify records in a table that share a common value is called a secondary key.

30)

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31)

Entities are comprised of rows and columns. Each column is a record.

31)

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32)

A form is a graphical user interface with some blanks (text boxes, list boxes, option buttons, etc.) where the user enters information or makes

choices.

32)

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33)

The brewery company that introduced the system to collect and analyse what customers buy, when they buy it, where they buy it and perhaps why

they buy was Molson's Brewery.

33)

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34)

Increased data redundancy is one of the advantages of a database management system.

34)

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35)

A master key refers to an attribute that appears as a nonprimary key attribute in one entity and as a primary key attribute in another entity.

35)

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36)

The National Pardon Centre introduced a desktop system to speed applications for travel to the US.

36)

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37)

Among common computer ports, the parallel port offers the slowest data transfer rates.

37)

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38)

Processing devices transform inputs into outputs.

38)

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39)

Intellisense cards are a special type of credit card with a magnetic strip, a microprocessing chip, and memory circuits.

39)

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Instructions in RAM are considered volatile.

40)

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41)

A single pulse of a system clock is called an instruction cycle.

41)

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42)

The binary digits that make up machine language (1s and 0s) are called bits.

42)

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43)

Batch processing converts printed text and images into digital data.

43)

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44)

SQL is a programming language developed by Sun Microsystems in the 1990s that enables dynamic content and displays of moving graphics.

44)

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45)

Another name for a computers system software is application software.

45)

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46)

Data recovery allows the recovery of damaged or erased information from hard disks or floppy disks.

46)

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47)

A compiler takes an entire program written in a programming language, such as C, and converts it into a completely new program in machine

language that can be read and executed directly by the computer.

47)

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48)

Software consists of programs, or sets of instructions, that tell the computer to perform certain processing functions.

48)

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49)

System software is the collection of software that controls the basic functions of the computer.

49)

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50)

Accountants are very unlikely to use information systems in their work.

50)

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51)

Houdini is a visual effects software application primarily tailored to creating simulations of human body movement (kinetics).

51)

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52)

From the simplest to most complex, the proper sequence is data, information, knowledge, wisdom.

52)

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53)

In Canada and in other developed nations, knowledge workers make up about one quarter of the workforce.

53)

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54)

An Enterprise Resource Planning System is used to support day-to-day business activities at the operational level of the organization.

54)

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55)

A cost-benefit analysis is one way to present a business case based on fact.

55)

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56)

Tangible costs are one-time costs that are not expected to continue after the system is implemented.

56)

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57)

To be successful in e-business it is important to match new technologies with economic opportunities.

57)

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58)

The Avis airport computer-supported checkin system reduced the elapsed time for the transaction from 5-20 minutes to 1-5 minutes.

58)

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59)

The cost to develop a datamart is typically less than $1 million, while the cost for a data warehouse can exceed $10 million.

59)

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60)

The major protocol on the internet is TCP/IP. When communicating with a database, however, websites use UDP.

60)

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61)

A report generator is software that is used to retrieve data from a database and the results are manipulated into a useful format.

61)

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62)

Ergonomics refers to the design of computer hardware and work environments that minimize health risks such as repetitive stress injuries.

62)

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63)

Moore's Law states that computer processing performance would triple every 6 months.

63)

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64)

The Mac OS operating system, the first popular graphical-based operating system, runs on Apple Macintosh personal computers.

64)

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65)

A small Java program that runs when a Web page is accessed is called a Javalet.

65)

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66)

IS specialists are not mandated to manage information systems.

66)

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67)

The key factor in building a knowledge society is education.

67)

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68)

An organization displays competitive necessity whenever it has an edge over rivals in attracting customers and defending against competitive

forces.

68)

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69)

Data mining is a method used by companies to improve their business by analyzing data for business trends in a way that allows the user to drill

down from summary data to more detailed data.

69)

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70)

A process called speech recognition makes it possible for your computer to digitize spoken words and display them on the computer monitor.

70)

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71)

Computer programs created using programming languages must be translated into code called machine language.

71)

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72)

A project manager is the highest-ranking IS manager who is responsible for strategic planning and IS use throughout the firm.

72)

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73)

An ATM network is unlikely to become a source of competitive advantage for a Canadian bank.

73)

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74)

A database administrator is a software application which one uses to create, store, organize, and retrieve data from a single database or multiple

databases.

74)

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75)

The only device among secondary storage methods to offer sequential data access is Magnetic Tape.

75)

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