1 compiled by: dr veldtman repair and maintenance programme (ramp initiative) repair and breakdown...
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1
Compiled by: DR VELDTMAN
REPAIR AND MAINTENANCE PROGRAMMEREPAIR AND MAINTENANCE PROGRAMME (RAMP initiative) (RAMP initiative)
REPAIR AND BREAKDOWN MAINTENANCEREPAIR AND BREAKDOWN MAINTENANCE
PROGRAMME (RBMP)PROGRAMME (RBMP)
2 DV
REPAIR AND MAINTENANCE PROGRAMMEREPAIR AND MAINTENANCE PROGRAMME
(RAMP initiative) (RAMP initiative)
3
Implementation of RAMPImplementation of RAMP
STATUS QUOSTATUS QUO
PRIORITIZE AND BUDGETPRIORITIZE AND BUDGET
DETAIL DESIGNDETAIL DESIGN
TENDERTENDER
CONSTRUCTIONCONSTRUCTION
DV
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The RAMP In DetailThe RAMP In Detail
1.1. PROGRAMME OBJECTIVESPROGRAMME OBJECTIVES
2.2. GENERIC DOCUMENT AND DOCUMENTATIONGENERIC DOCUMENT AND DOCUMENTATION
3.3. IMPLEMENTATION: STATUS QUO REPORTIMPLEMENTATION: STATUS QUO REPORT
4.4. CONTROL MECHANISMSCONTROL MECHANISMS
5.5. ACHIEVEMENTS AND COSTACHIEVEMENTS AND COST
DV
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1. Programme Objectives1. Programme Objectives
DV
Ensure the optimum functionality of installations and facilities
Tackle the current repair backlog
Comprehensive inventory of a facility and its equipment with a record of maintenance requirements / problems
Guide future repair and maintenance
Informed budgeting
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1. Programme Objectives 1. Programme Objectives (Continued)(Continued)
DV
Mechanical Engineer• Boilers, steam generating, & distribution• Kitchen, refrigeration & laundry equipment• Heating, ventilation & air-conditioning system
Electrical Engineer• Reticulation• Standby power• Substations, transformers & switchgear• Electric motors• Lifts & escalators
Building & Civil Engineer• Roads• Wastewater & solid waste• Water reticulation & plumbing• Security fencing
Scope of ServicesScope of Services
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2.2. Generic Document and Contract Generic Document and Contract DocumentationDocumentation
DV
Creative methods to measure and pay
Document is being implemented and revised (Latest rev no 10 – October 2005)
GCC 2004 (based on CIDB contract format)
Generic Document
Guide future repair and maintenance
• User Manual• 11 Sections• 18 Components• 95 Technical particular specifications• Innovative specification for Labour intensive work and job
creation
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xxx2.2. Generic Document and Contract Generic Document and Contract Documentation Documentation (Continued)(Continued)
DV
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2.2. Generic Document and Contract Generic Document and Contract Documentation Documentation (Continued)(Continued)
DV
PART CAdditional
Specifications
SB Operating and Maintenance Manuals
SC General Decommissioning, Commission and Testing Procedures
SF Operation
SA General Maintenance
SD General Training
EnlargementEnlargement
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2.2. Generic Document and Contract Generic Document and Contract Documentation Documentation (Continued)(Continued)
DV
MONTHLY MAINTENANCE:INSTALLATION B PRIOR TOPRACTICAL COMPLETION OF REPAIR
MONTHLY MAINTENANCE:INSTALLATION C PRIOR TOPRACTICAL COMPLETION OF REPAIR
1. SUMMARY OF SPECIAL CONDITIONS ON MAINTENANCE WORK1.1 Retention money on maintenance shall be 10% of maintenance payment to a maximum of 10% of the total tender amount for maintenance work on all installations.1.2 Maintenance responsibilities for each of the installations shall commence upon issue of a Certificate of Practical Completion for repair of each installation respectively.1.3 Retention on maintenance work shall be reduced to half upon issue of the Certificate of Completion for maintenance.1.4 Retention on maintenance work shall be released completely upon issue of the Certificate of Final Approval of the Works.1.5 Insurance on maintenance work shall be released upon issue of the Certificate of Completion for maintenance.1.6 The Contractor shall be liable to pay penalties if he fails to complete the works which entitles him to receive a Certificate of Completion for maintenance by the due completion date.1.7 The Contractor shall be liable to a payment reduction for the difference between actual downtime and maximum down time.
Pra
ctical com
ple
tion
Repair
of
insta
llation B
Com
ple
tion
Repair
of
insta
llation B
Rele
ase o
f re
tention f
or
repair
of
insta
llation B
Decom
mis
sio
n
Reconditio
n
Tests
pri
or
to c
om
ple
tion
Insta
llation o
f equip
ment
O &
M m
anuals
dra
ft
OH
S A
ct inspection
Day01 tests
: com
mis
sio
nin
g
Pra
ctical com
ple
tion
Repair
of
insta
llation C
Day 3
0 tests
: com
mis
sio
nin
g
Com
ple
tion
Repair
of
insta
llation C
Rele
ase o
f re
tention f
or
repair
of
insta
llation C
2. SUMMARY OF SPECIAL CONDITIONS ON REPAIR WORK2.1 Retention money on repair work shall be 10% of the repair payment per Installation to a maximum of 10% of the tender amount for all repair work per installation.2.2 Maintenance responsibilities for each of the installations shall commence upon issue of a Certificate of Practical Completion for repair of each installation respectively.2.3 Retention money on repair work shall be reduced to half upon issue of a Certificate of Completion for each installation respectively.2.4 Suretyship and insurance on the repair work shall be released upon issue of a Certificate of Completion for the repair work with the longest duration.2.5 Retention money for repair work shall be released completely upon issue of the expiration of the Defects Liability Period (12 months) for each installation respectively.2.6 The Contractor shall be liable to a pay penalties on each installation respectively upon failing to complete the Works which entitles him to receive a Practical Completion Certificate.
TOTAL CONTRACT DURATION FOR REPAIR AND MAINTENANCE: 36 MONTHS
1.
CE
RTIF
ICA
TE
OF
CO
MP
LE
TIO
N
FO
R M
AIN
TE
NA
NC
E
2.
RE
LE
AS
E I
NS
UR
AN
CE
ON
MA
INTE
NA
NC
E W
OR
K
EN
D O
F C
ON
TR
AC
T
REPAIR INSTALLATION C (Typically containing mechanical and electrical industrial installations)
Development of new Affirmable Business Enterprise(s) (ABEs)and training of ABE maintenance managers
Pra
ctical com
ple
tion
Com
ple
tion lis
t
Develop training syllabus
Main
tenance o
f all
insta
llations
MONTHLY MAINTENANCE RESPONSIBILITIES: COMPLETED INSTALLATION A
S
TA
RT
OF
CO
NT
RA
CT
Develop training syllabus
12 month Defects Liability Period
12 month Defects Liability Period
MONTHLY MAINTENANCE RESPONSIBILITIES: COMPLETED INSTALLATION C
Train user client workers (operators) and maintenance personnel
30 Day commissioning period
Train user client workers (operators) and maintenance personnel
MONTHLY MAINTENANCE RESPONSIBILITIES: COMPLETED INSTALLATION B
Train user client workers (operators) and maintenance personnel
NO REPAIR WORK REQUIRED FOR INSTALLATION A
REPAIR INSTALLATION B (Typically containing infrastructure and buildings)
Repair
Completion list
24 month guidance, supervision and training of newly developed Affirmable Business Enterprise(s) working as subcontractor(s)
NOTE:
The Construction Milestone chart must be read in conjunction with the following documents:
1. General Conditions of Contract2. Special Conditions of Contract and all Additional Specifications (SA - SE)3. Appendix to Tender (OWG 785)
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2.2. Generic Document and Contract Generic Document and Contract Documentation Documentation (Continued)(Continued)
DV
Enlargement of one InstallationEnlargement of one Installation
Dec
omm
issi
on
Reco
nditi
on
Test
s pr
ior t
o co
mpl
etio
n
Inst
alla
tion
of e
quip
men
t
O &
M m
anua
ls dr
aft
OHS
Act
ins
pect
ion
Day
01 te
sts:
com
mis
sion
ing
Prac
tical
com
plet
ion
Repa
ir of
inst
alla
tion
C
Day
30
test
s: c
omm
issi
onin
g
Com
plet
ion
Repa
ir of
inst
alla
tion
C
Rele
ase
of re
tent
ion
for
repa
ir of
inst
alla
tion
C
REPAIR INSTALLATION C (Typically containing mechanical and electrical industrial installations)
12 month Defects Liability Period30 Day commissioning period
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3.3. Implementation of Status Quo ReportImplementation of Status Quo Report
DV
Step 1: Introduction on Site
Step 2: Surveying of Installations
Step 3: Information existing contracts
Step 4: Status Quo Report
Step 5: Status Report is reviewed with User Client and
Role-players, updated and revised
Status Quo Reports: MethodologyStatus Quo Reports: Methodology
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3.3. Implementation of Status Quo Report Implementation of Status Quo Report (Continued)(Continued)
DV
An inventory of installations
The operational state thereof
A cost estimate to repair it to its original state
An annual cost estimate to maintain the facility
Submit to Client for discussion
Status Quo Reports: ContentsStatus Quo Reports: Contents
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
14 DV
Basis to determine the content of repair and maintenance contracts
Appoint consultants
Guide maintenance planning and budgeting
Accommodate existing contracts and contracts in planning
Final scope of work discussed with Client
Status Quo Reports: PurposeStatus Quo Reports: Purpose
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
15 DV
Top Level: Per discipline costing estimate (structural,
electrical, mechanical, etc.)
• Emergency Repair
• Repair
• Maintenance
Level 2: Summary of Installation and categorise
First Level: Field survey. Detail of Installation
Status Quo Reports: Three Levels of InformationStatus Quo Reports: Three Levels of Information
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
16 DV
Information HierarchyInformation Hierarchy
TOP LEVEL
TOTAL AND DISCIPLINE SUMMARY OF CATEGORIES
2ND LEVEL
INVENTORY SUMMARY
CATEGORIES COST ESTIMATE PER INSTALLATION
FIRST LEVEL
VISUAL INSPECTION AND EVALUATION FORMS. INSPECTION INFORMATION
( CONDITION, CATEGORY, COMMENTS PER ELEMENT)
CATEGORY 1: EMERGENCY REPAIR
CATEGORY 2: REPAIR
CATEGORY 3: MAINTENANCE
APPOINTMENT OF CONSULTANTS
DETAIL SCOPE
SITE PARTICULARS
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
17 DV
B : DETAILED INSPECTION INFORMATION
CONDITIONNO ELEMENT
GOOD FAIR POOR CATEGORY COMMENTS
STRUCTURAL :
1 Roof X 3 Long span sheeting on brick walls.
2 Floor slab(s) X 2 Minor cracking. High pressure clean and re-waterproof all roofslabs and catwalk roof slabs.
3 Other X 2 Repair slip on fill bank on south-east corner as this couldundermine the wall and courtyard surface bed (Photo MA 9)
EXTERNAL FACADE :
4 Finishes X 2 Facebrick – Remove damp damage by high pressure cleaningand seal. Remove all loose brickwork, plaster and concrete andreplace. Remove plant debris at all exposed cracked concrete.
5 Windows X 2 Replace panes, paint frames.
6 Doors X 2 Timber hardwood, steel gates between sections and steel doorsto cells and ducts. Scrape down and re-paint.
7 Roof coveringR/W goods
X 2 Replace broken sections. Clean and paint fibre cementfacias,gutters and downpipes-remove all plant matter and debris.
8 Other – Rollershutter doors
X 2 To Kitchen drop off points-Replace damaged slats - Clean & re-grease guide and service springs
INTERNAL :
9 Floor finishes –Vinyl tiles
X 2 Replace missing tiles in Admin section.
10 Floor finishes-Tiles X 2 Kitchens and Bathrooms – replace missing tiles especially inaround floor drains in kitchens and showers.
11 Floor finishes-Grano
X 2 Clear out, fill cracks and holes with levelling mortar.
12 Wall finishes X 2 Filling and painting required.
13 Wall finishes
14 Wall finishes
15 Ceilings X 3 Nail-up plasterboard in Admin and slab soffits generally -Painting required.
16 Other
17 Doors X 2 Timber hollow-core to admin, steel gates between sections andsteel doors to cells and ducts. Scrape down and re-paint.
18 Doors
19 Fittings
20 Fittings
21 Other
22 Other
SITE INFRASTRUCTURE :
23 Paving X 3 Concrete surface beds - Serviceable.
24 Other – Perimeterwall
X 2 High-pressure clean and seal tops of wall. Repair damagedbrickwork. Replace missing fibreglass coping covers
25 Other X 2 No-access courtyards – High pressure clean
26 Other
27 Other
LEVEL ONELEVEL ONE
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
18
VISUAL INSPECTION AND EVALUATION FORM: STRUCTURAL
A: GENERAL INFORMATIONPRISON : Westville JOB NO : 40875CR
INSPECTED BY : J Kriek, S Badul, E Mohomed DATE : 5 April 2000
PROPERTYIDENTIFICATION
Medium A Prison FLOORAREA (m²)
21,303m2
W-shaped building with two four-storey wings (split levelled) with exercise yards, a central movement area and arectangular admin building.
Facebrick building, Canalit fibre-cement sheeting roof, steel-framed windows. Exposed concrete slabs and columns.Some plaster and painted walls.
Complex has high facebrick perimeter wall
BRIEFDESCRIPTION OFPROPERTY :
PHOTO NO : MA 1 to MA 10
Roof sheeting is all long span medium density Canalit fibre cement sheeting, available from Everite. There is evidenceand reports of leaks throughout. Reseal and replaced sheeting where necessary (20%). Redo flashings wherenecessary (75%).
Broken window panes to be replaced.
General painting required on walls as well as window frames.
Waterproofing on construction joints of walkway slabs required.
Expansion joints to be cleaned out and resealed with new waterproof ing over the top.
Re-tiling of bathroom and kitchen floors as well as walls required.
COMMENTS /OVERVIEW /SUMMARY(SPECIFICOTHERPROBLEMSDEFECTS, USERREQUIREMENTS)
Portions of the walls require re-plastering.
DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
ENLARGEMENT OF LEVEL ONEENLARGEMENT OF LEVEL ONE
Visual Inspection and Evaluation Form: StructuralVisual Inspection and Evaluation Form: Structural
19 DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
B : DETAILED INSPECTION INFORMATION
CONDITIONNO ELEMENT
GOOD FAIR POOR CATEGORY COMMENTS
STRUCTURAL :
1 Roof X 3 Long span sheeting on brick walls.
2 Floor slab(s) X 2 Minor cracking. High pressure clean and re-waterproof all roofslabs and catwalk roof slabs.
3 Other X 2 Repair slip on fill bank on south-east corner as this couldundermine the wall and courtyard surface bed (Photo MA 9)
EXTERNAL FACADE :
4 Finishes X 2 Facebrick – Remove damp damage by high pressure cleaningand seal. Remove all loose brickwork, plaster and concrete andreplace. Remove plant debris at all exposed cracked concrete.
5 Windows X 2 Replace panes, paint frames.
6 Doors X 2 Timber hardwood, steel gates between sections and steel doorsto cells and ducts. Scrape down and re-paint.
ENLARGEMENT OF LEVEL ONE
20 DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
LEVEL TWO
21 DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
3.1 BUILDING STRUCTURAL ELEMENTS
BUILDING STRUCTURAL ELEMENTS TOTAL CARRIED TO 3.0 R 0 R 26,901,700 R 2,697,100
1 RESIDENTIAL TOTAL R 0 R 7,204,100 R 459,600
1.1 Duplex - Members (150 number)1.2 Houses - Azalea Road (19 number)1.3 Houses - Maryvale Road (6 number)1.4 Simplex - Members (11 number)1.5 Single Quarters (Old) 11.6 Single Quarters (Siyathethuka)1.7 Derelict Prefabricated Single Quarters
General fill and paint internally and externally where applicable. Clean gutters, facias and downpipes and repaint. Remove damp damage to face brick and seal. Clean and reseal expansion joints. Repair broken kitchen cupboards. Repair damp on walls and sla
INVENTORY SUMMARY*REF NO
PHOTOSCATEGORY 1 EMERGENCY
CATEGORY 2 REPAIR
CATEGORY 3 MAINTENANCE
DEFECTS & ACTION
ENLARGEMENT OF LEVEL TWO
22 DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
3.0 SUMMARY OF REPAIR AND MAINTENANCE WORK: WESTVILLE PRISON
GRAND TOTAL: REPAIR AND MAINTENANCE 452,300R 42,336,000R 5,967,000R
3.1 BUILDING STRUCTURAL ELEMENTSCost estimate carried forward (incl. P&G) -R 26,901,700R 2,697,100R
Preliminary & General allowance N/A N/A N/A
Value Added Tax (VAT @ 14%)) -R 3,766,300R 377,600R
Sub Total -R 30,668,000R 3,075,000R
3.2 BUILDING SERVICESCost estimate carried forward -R 1,312,600R 615,600R
Preliminary & General allowance -R 105,100R 61,600R
Value Added Tax (VAT @ 14%)) -R 198,500R 94,900R
Sub Total -R 1,617,000R 772,100R
3.3 ELECTRICAL INFRASTRUCTURECost estimate carried forward 344,900R 3,009,500R 756,500R
Preliminary & General allowance 51,800R 240,800R 75,700R
Value Added Tax (VAT @ 14%)) 55,600R 455,100R 116,600R
Sub Total 452,300R 3,706,000R 948,800R
3.4 CIVIL INFRASTRUCTURECost estimate carried forward -R 750,600R 476,000R
Preliminary & General allowance -R 75,100R 71,400R
Value Added Tax (VAT @ 14%)) -R 115,600R 76,700R
Sub Total -R 941,300R 624,100R
3.5 MECHANICAL & ELECTRICAL EQUIPMENT AND SYSTEMSCost estimate carried forward -R 4,371,400R 386,500R
Preliminary & General allowance -R 349,800R 58,000R
Value Added Tax (VAT @ 14%)) -R 661,000R 62,300R
CATEGORY 3 MAINTENANCE
DISCIPLINEREF NO
CATEGORY 1 EMERGENCY
CATEGORY 2 REPAIR
TOP LEVEL
23 DV
3.3. Implementation of Status Quo ReportImplementation of Status Quo Report (Continued)(Continued)
3.0 SUMMARY OF REPAIR AND MAINTENANCE WORK: WESTVILLE PRISON
GRAND TOTAL: REPAIR AND MAINTENANCE 452,300R 42,336,000R 5,967,000R
3.1 BUILDING STRUCTURAL ELEMENTSCost estimate carried forward (incl. P&G) -R 26,901,700R 2,697,100R
Preliminary & General allowance N/A N/A N/A
Value Added Tax (VAT @ 14%)) -R 3,766,300R 377,600R
Sub Total -R 30,668,000R 3,075,000R
CATEGORY 3 MAINTENANCE
DISCIPLINEREF NO
CATEGORY 1 EMERGENCY
CATEGORY 2 REPAIR
ENLARGEMENT OF TOP LEVEL
24 DV
Construction StageConstruction Stage
4.4. Control MechanismsControl Mechanisms
1. Contract Documentation / Bills of Quantities
• Competitive Tenders
2. Score Card System• Measure the performance of all role-players
3. Breakdown Log, Track and Monitor• Measure the performance of all role-players
4. Scope of the work is controlled and managed by consultant with proper contract documentation
5. Single point responsibility
25 DV
Construction StageConstruction Stage
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Maintenance Approach
MAINTENANCE OF COMPLETE INSTALLATION
Repair of components to
functional condition
Components in working order
Upgrade due to original limitations
26 DV
Schedule of Quantities: RepairSchedule of Quantities: Repair
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
27 DV
Schedule of Quantities: MaintenanceSchedule of Quantities: Maintenance
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
SCHEDULE NO 8: INSTALLATION G: STANDBY POWER SYSTEMS - MAINTENANCE WORK
PAYMENTREFERS ITEM DESCRIPTION UNIT QUAN- RATE AMOUNTTO NO TITY
706.00 GENERAL MAINTENANCE
SA 06.01 706.01 Maintenance of a completed installation:
.01 Installation G: Standby power systems point 300
706.02 Maintenance of an installation prior to practical completion:
.01 Installation G: Standby power systems point 60
706.02 Payment reduction:
SA 06.03 .01 Payment reduction due to exceeding ofmaximum allowable down-time during fatal breakdown hour - 2,500.00- rate only
SA 06.04 .02 Payment reduction due to exceeding ofmaximum allowable down-time during emergency breakdown day - 2,500.00- rate only
28 DV
Score Card SystemScore Card System
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Specification SA: General Maintenance (in document)
Maintenance Prior to Practical Completion (Engineer’s decision during repair phase)
Maintenance After Practical Completion
Performance Based Payment: Monthly Scoring
Maintenance Control Plan (contractor)
Operation and Maintenance Manuals (contractor)
Breakdowns: Call Centre Buro – 0800 003 004
29 DV
Score Card System Score Card System (Continued)(Continued)
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Performance Based Payment: Score Card
• 10 Points (performance indicators) per month
• Satisfactory or unsatisfactory performance i.e. 1 or 0 per point (no in-between score)
• The contractor shall always have the opportunity to score the maximum points
• Selection of points:
- Select points at the start of the month
- Engineer: 5 points
- Contractor: 5 points
- Copy of scorecard to contractor
• Engineer to inspect site on any arbitrary day
30 DV
Score Card System Score Card System (Continued)(Continued)
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Scorecard: Choosing Performance Indicators
Choose specific Components or Tasks:• Maintenance of final effluent pumps
• Maintenance of stormwater inlets – north terrain
• Maintenance of flush masters – administration building
Refrain from using General Performance Indicators:• Maintenance of pump station
• Maintenance of stormwater network
• Maintenance of plumbing
Where to obtain Performance Indicators:• Document Specification
• Operation and Maintenance Manuals
• Maintenance Control Plan
31 DV
Score CardScore Card
SystemSystem
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
32 DV
Breakdown Log, Track and MonitorBreakdown Log, Track and Monitor
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Ordinary Emergency Fatal
To be repaired – normal day to day
breakdown
Life threatening or potential for serious damage or a
security risk
Extreme cases
7 days 48 hours Zero (immediate response)
• Geyser element
• Tap leaking
• Pothole in road
• Major water pipe
• Abattoir freezer
• 1st Boiler
• Sewer blockage
• Standby generator not working
• 2nd Boiler
33 DV
Call CentreCall Centre
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
0860 004 002 (toll free)
24 hours a day, 7 days a week
All calls to be logged (any time)
Good description of breakdown and address required
Name and contact number of the person originally logging the call
34 DV
Call CentreCall Centre
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Contractor Consultant
Respond tothe
Incident/Breakdown
Notify of Call
Notify of C
all
Notify of Response
Not
ify o
f Res
pons
e
Quality Assurance
of the response
Log details of the Call
Log details of the reported response
Incident/Breakdown/Enquiry
Call CentreStart
FinishReport Response
Report Call using 0800 003 004
MonthlyReporting
Second N
otifica
tion by f
ax
Second N
otification by fax
1
2
34
5
6
7
8
4
9
10
11Respond to
the Enquiry
Call Centre Buro
35 DV
Malicious DamageMalicious Damage
4.4. Control Mechanisms Control Mechanisms (Continued)(Continued)
Always log as a breakdown at the Call Centre
Contractor to report on each malicious damage
incident
• Date and Time of occurrence
• Component description (and serial number)
• Photograph
• Person responsible (if possible)
Repair of Malicious Damage: New Variation Order (M)
• Re-measurable included
36 DV
THE ENDTHE END