1. confidential access 24/7/365 comprehensive telephonic or face to face diagnostic assessments...
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• Confidential Access 24/7/365
• Comprehensive telephonic or face to face diagnostic assessments
• Legal and Financial consultations and referrals
• Childcare/Eldercare Assistance
• Unlimited Human Resources referrals
• Unlimited CISD Seminars
• Unlimited Telephonic Management Consultations
• Unlimited Mandatory Referrals
• And more…….
Your EAP Services
Issues Deer Oaks can Help With
• Job related stress
• Problems with co-workers orsupervisors
• Substance abuse
• Marital Problems
• Dealing with divorce issues
• Family issues
• Child or adolescent problems
• Anger Management
• Domestic Violence
• Depression & Anxiety
• Healthy Lifestyles
• Dealing with divorce issues
• Health Problems (diabetes, cancer, disabilities)
• Referrals for Medical, Legal, & Financial problems
Who is Eligible for Services?
• All full and part-time employees
• All dependents at home or away
• Anyone living in your household
• All benefits continue 6 months post employment
Telephone Intakes
• Trained Care Coordinators receive calls from Managers and employees
• Immediately gather general information and assess the clients issue
• Crisis situations addressed immediately
• Appointments are made based on an individuals needs and requests
Follow Up
• Follow-up calls from care coordinator
• Conduct participant satisfaction survey’s
• 100% follow-up on all employee requests
Legal Access Services
• Up to a 30-minute free initial visit with in-plan attorney
• Up to 25% reduction in fees following retainer
• Review of up to 3, 6-page legal documents
• Free Simple Will Kit
• Telephone and web-based legal resources
Financial Access Services
• Free 30-minute initial planning session
• Up to 25% reduced rates for certified financial planners
• Online links to financial resources, budget templates, calculators
• Resources for combating identity theft
Work/Life Services
• Childcare/Eldercare Services
Referrals for child and elder daycare, respite care, assisted living, nursing home care
Assistance accessing Medicare resourcesExtensive resources for issues related to aging
• Tele-disease coaching
• Maternity at Work (MAW) Program
• Personal Plan Program
Take the High Road!
Your ride is on us!
Just turn in your receipt!
Management Assistance Program
• Unlimited telephonic consultations to managers and supervisors.
• Can help with specific departmental and organizational interventions
• We offer a professional and objective viewpoint to help maintain a positive & productive work environment
Critical Incident Stress Debriefings
Critical Incident Support staff members are highly qualified clinicians, experienced in dealing with a broad range of critical incidents.
Deer Oaks provides both group and one-on-one support in a variety of situations:
• Major changes impacting work/family life
• Injury or death in the workplace
• Industrial accidents and environmental disasters
Types of Referrals
• Self Referral:
An employee or family member may privately refer himself or herself for help with a problem.
Types of Referrals
Supervisory Referral: Is designed to provide a management tool for addressing unsatisfactory job performance or personal conduct.
Although the employee might decline the offer of help, this option can be repeated anytime the supervisor feels the employee may have become more receptive.
Limited information from Supervisory referrals can be released to the agency with the written consent of the employee.
• Examples: Angry outbursts, inadequate work
performance, personal hygiene, unacceptable behavior
Types of ReferralsManagement Directed Referral• Intended to address the employee situations that require
immediate attention and for which the employee should not be allowed to remain in the workplace until the problem is solved
• The purpose is to protect the work setting from disruption and to develop a plan of action to resolve the situation.
Reasons for a Management Directed Referral• Behavior which is determined to present a potential or present
health/safety danger to himself and/or others• Impairment on the job (misuse of alcohol or use of controlled
substances)• Testing positive for alcohol or controlled substances
Types of Referrals
Fitness for Duty– A referral to address extraordinary situations where an employee poses
an immediate hazard or risk to themselves or others in the workplace– It may be used to determine an employee’s medical or psychological
fitness to perform their essential job functions.– Management will receive an evaluative summary from the evaluating
resource regarding the employee fitness for duty. The EAP will facilitate this referral to a qualified medical resource to conduct the FFD/risk evaluation.
The evaluative Summary findings will recommend one of the following courses of action:– Fit to return to duty without specific recommendations– Fit to return to duty with specific recommendations– Not fit to return to duty until specific recommendations have been met
How Supervisory, Management, & FFD Referrals Assist the HR/ER Dept.?
• Structured referral with terms and conditions
• Provides mechanism to develop a plan of action to address and resolve a difficult situation
• Provides documentation in the case further action needs to be taken
• Takes the responsibility off of HR/ER to deal with an employee’s personal issues
• Ultimately , gives the employee an opportunity to deal with personal issues and improve job performance
Accessing Services
Call Deer Oaks EAP Services:
1-877-EAP-SOLV - 1-877-327-7658
E-mail: [email protected] go to: www.deeroaks.comUsername & Password:
EAPNC
