1 leadership! leadership! o pen s ource m anagement
TRANSCRIPT
1
LEADERSHIP!LEADERSHIP!
www.iprofile.bg
OPEN SOURCE MANAGEMENT
-5,5% +0,4%
+1,8%+0,8%
+1,1%
+1,7%
20% have strongly increasing sales and
profitability
WHY?
4
Tools and viewpoints no longer fit for the times
5
“The pike dies of experience and
habits…”
8
BUILDING VALUE BUILDING VALUE THROUGH PEOPLETHROUGH PEOPLE
www.iprofile.bg
OPEN SOURCE MANAGEMENT
Generating Value
9
Comfort Zone Uncomfortable = =
Consuming value Creating value
«Perspectives and opportunities in the
wheat market»
OUT OF THE COMFORT ZONE
SOMETIMES THINGS ARE NOT AS THEY APPEAR
Are the colors of
Square A and Square B
the same???
MANY OF THE PRACTICE AND ATTITUDES THAT
BRING ABOUT PROSPERITY ARE COUNTER – INTUITIVE,
THAT IS TO SAY APPARENTLY GOING
AGAINST LOGIC
What are the ingredients of a prosperous group?
• A prosperous group is not just a collection of capable individuals.
• It is a collection of individuals who admire each other and like to spend time together.
• Their mutual love and comradery is the energy that gives strength to all of the group.
18
19
PEOPLE MANAGEMENTPEOPLE MANAGEMENT
www.iprofile.bg
OPEN SOURCE MANAGEMENT
DIFFICULTIES WITH PEOPLE
Control•To get things to go as you wish
•The ability to Start – Modify and Stop something or someone
Influence explained
2) Techniques/Knowledge
1) Responsibility
3) Control (influence)
Responsibility–THE FEELING OF BEING THE
ONLY ONE IN CHARGE OF SOMETHING
–=–THE ABILITY TO SEE ONESELF
AS “THE CAUSE”
PROBLEM
•CAUSE(=Source Point)
• EFFECT
(=Receipt Point)
Cause and EffectTo solve a problem or to handle succesfully a situation we need to see ourselves as “the cause” of such situation.
• If we aren’t able to do it, it is the situation that is controlling us.
• If we are not capable of seeing ourselves as «the cause» of the performance of our employees, we are indeed leaving the control to them.
Case history scuola
The Scale of Effectiveness• OTHER DETERMINED
Someone who thinks that all his life and misfortunes are or have been dependent upon others and circumstances
• SELF DETERMINED • One sees himself as «the cause» only of the
activities performed directly but cannot «accept blame» for other people mistakes.
• He will not reach his goals
• GLOBAL INFLUENCER Sees oneself as the cause of his actions but also as the cause of other people actions and activities.
1) You are the one determining your people
productivity and motivation. Even if you still do not know
how, you are the cause!
27
EMOTIONAL RESPONSES Enthusiasm
Cheerful Logical
BoredHostileAngryResentfulAnxiousSadApathetic
If you want things to change
you have to change first!
29
1) You are the cause!2) The emotional level you
have today is the best predictor of tomorrow’s
success
30
Find the killer!
31
32
If you are not really set in pursuing a goal, your
brain will not show you all the opportunities that exist
to make real progress
GOALS
•When we don’t have clear (written) goals in life, it is life controlling us and not vice versa.
34
Two environments:
MENTAL MATERIAL
GOAL
• A precise description of a particular scene that doesn’t exist at this moment in time but that we wish to actualize. A Dream
36
Exercise• 5 Years from now
• Decide what you want – be clear and specific
• Handwrite your goals
• Write «I» and state as goal already reached – «I earn $ 100.000 a year».
37
1) You are the cause!2) The emotional level you
have today is the best predictor of tomorrow’s
success3) A leader has a dream!
38
LEARN HOW TO MOTIVATE OTHERS
Exercise
1. Good working conditions2. To feel involved in work related problems 3. Non oppressive discipline4. Full appreciation for the work done5. Management loyalty toward the staff 6. Good salary level7. Job Promotions and growing with the company8. Understanding and concern for employee’s
personal problems9. Job Security 10. Interesting Work
41
УпражнениеДобри условия за работаАнгажираност в проблемите на работатаДисциплина, която не потиска хоратаПълно признание за свършената работаЛоялност от страна на ръководствотоДобро ниво на заплащанеПовишения и израстване във фирматаРазбиране и истински интерес към личните
проблемиСигурност за работното мястоИнтересна работа
WHAT DO THEY WANT1. Full appreciation for the work done
(PRAISE)2. To feel involved in work related problems 3. Understanding and concern for employee’s
personal problems4. Salary and commissions5. Job Security 6. Interesting Work 7. Job Promotions and growing with the company8. Management loyalty toward the staff 9. Good working conditions10. Non oppressive discipline
MOTIVATION
Get someone to demonstrate his competence and capabilities
YOU ARE THE COACH!
MANAGER ORIENTATION
• From :
• Manager who does the job
• to
• Manager who gets others to do the job, Manager who creates capable people
Internal Customers NeedsTangible Intangible
Salary Salary
Wages Praise
Bonuses Sharing Information/Plans
Projects Genuine Interest
Hard Factors Soft Factors
1) You are the cause!2) The emotional level you
have today is the best predictor of tomorrow’s
success3) A leader has a dream!
4) Soft motivation is the most important
46
1.Praise Often2.Involve People3.Interested genuinely in
the success of others
47
MANAGE TIME
48
URGENT VS. IMPORTANT
• What is that activity that when done regularly for the next months (years) would
make a huge difference for your company?
50
UrgentUrgent Non UrgentNon Urgent
ImportantImportant
Not Not ImportantImportant
Quadrant I •Crisis•Key activities of one’s hat • Activities needed to make the budget quotas and to reach the goal of one’s hat
Quadrant II•Activities that will increase the potential of the restaurant, of personnel. •Training and Motivation•Strategic Progress•Prevention•Marketing•Planning/Organizing
Quadrant IIISome phonecalls•E-mail •Certain meetings•Do the work of one’s direct reports•Pressing but not important problems
Quadrant IV•Useless actities you generally do when you’re burned out•Facebook/Twitter•Internet •Physical Labor•Etc
51
CRISISCRISIS
Quadrant I
Quadrant III Quadrant IV
Quad. II
Poor Manager Time AllocationPoor Manager Time Allocation
52
CRISISCRISISQuadrant I
Quadrant II
Effective ManagerEffective Manager
Prevention, training and
improvement activities
53
Working on “important
and not urgent” activities
the effective manager compresses
the crisis of tomorrow
54
How to work on Quadrant II
1. Identify prevention, training and improvement activities (strategic progress) we would like to get done during the next few weeks.
2. Set aside IRREVOCABLE slots of time in your calendar to take care of such activities.
Agenda + drill
1) You are the cause!2) The emotional level you have
today is the best predictor of tomorrow’s success
3) A leader has a dream!4) Soft motivation is the most
important5) Do today what will make a
difference tomorrow55
LEADERSHIP
56
57
Leadership Characteristics• The first test of a leader is competence. Does the leader
know what is he doing?• Whoever manages should be capable of attracting
attention and enthusing other people.• A common denominator of all good managers is their
ability to communicate, to be interested in the people they manage and to be able to understand the area of operations of their people.
• The ability to lead may also be composed of force and of the ability to ask people.
• All great leaders have a goal/dream they pursue with tremendous intensity.
• Communication is possibile in presence of leadership. • Psychological competence.• A leader has to have the ability of feeling affection for the
people he manages (Empathy).• A leader should be able to get the people he manages to
develop affection for him.
58
MANAGER EMOTIONAL STATE
• CHERFULNESS/STRONG INTEREST:
• Happy, productive and motivated people
• LOGIC:
• People are productive but a bit demotivated
• BOREDOM:
• People are productive but sense of belonging/group identity is decreasing
59
• HOSTILITY:• People get the job done because of fear
rather than because of real motivation. They become just «Gofers». Initiative is missing.
• RAGE:• People are just Gofers. Burn out. High
turn over of the best people.• RESENTMENT:• The worst people stay on board.• ANXIETY/APATHY• Anarchy and state of neglect.
60
Strong Interest / Cheerful
• The feeling displayed toward other people when they are ineffective, unproductive or otherwise create problems is Strong Interest.
• Works on his staff’s positive sides.
WORK ON PEOPLE POSITIVE SIDES
Positive Activity to be improvedPositive
61
1) You are the cause!2) The emotional level you have
today is the best predictor of tomorrow’s success
3) A leader has a dream!4) Soft motivation is the most
important5) Do today what will make a
difference tomorrow6) Work on people positive sides
62
HIRE SMART
63
A BUSINESS IDEA IS
AS VALUABLE AS THE PEOPLE WHO
SUPPORT IT
ARE YOU “BETTING” ON THE RIGHT PEOPLE?
66
1) You are the cause!2) The emotional level you have today is the best predictor of tomorrow’s success
3) A leader has a dream!4) Soft motivation is the most important5) Do today what will make a difference
tomorrow6) Work on people positive sides7) Hire smart and beware of the
scorpions
67
STUDY(IMPROVE
YOURSELF)
THE COMPANY MIRRORS THE MANAGER
• 1) To grow as a company you need to have a program to improve yourself
• If you want things to change, you have to change first
“Millionaires have a system and the know-
how to restore their enthusiam and energy when they lose it.” –
Thomas Stanley
MOST IMPORTANT COMMODITY. IT DOESN’T
COME FOR FREE