1 learning through a dynamic strategy tanya hooper vp learning strategy & planning michael...
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Learning through a Dynamic Strategy
Tanya HooperVP Learning Strategy & Planning
Michael KillingsworthVP Learning & OE for Upstream International
Learning Journey
Learning Journey
July 1st
Shell
Learning
established
2002
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
2002
LearnNet
Established
Centers of Excellence
set up(e.g. KID)
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Effi
cien
cy
Effectiveness
Benchmarked position 2007
2007
Buildin
g One
Lear
ning
Organ
izatio
n
2002
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
2002
975
US$ 430M
37
Approx.
600,000
2007
Learning facts and figures
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning strategy strands
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning strategy strands
Annual Senior
Business Leader
Learning
Reviews
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning Strategy Streams
One Learning System
Standardized
learning review
process
Implemented annual standardized senior business leader learning review process across all businesses to help set local and global business priorities and measure impact.
Annual Senior Business Leader Learning Reviews
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning Strategy Streams
One Learning System
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning Strategy Streams
One Learning System
Standardized
learning review
process
Blended Learning
Number of migrations (major sites / countries):2007 - 19 migrations2008 - 19 migrations2009 - 36 migrations
Number of active users2007 – 50.0002008 - 90.0002009 – 140.000
One Learning System
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
Business Alignment
Blended Learning
Standardization
2002
4 Learning Strategy Streams
Company and
learning
reorganization
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Close
working with
KM
Company and
learning
Reorganization
Blended
Learning
Off shoring Event
Management
Transition 2009 presented us with the opportunity to bring together the full spectrum of learning under a single governance structure, to enable us to respond more quickly and holistically to emerging business challenges.
For learning this meant key improvements in:- Governance- Business focus- Transparency of costs and budgets
Company and learning reorganization
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
2011
2002
Updated Benchmarking end
20092009
4th Quarter
3rd Quarter
2nd Quarter
1st QuarterE
ffici
ency
Effectiveness
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2007
2011
2002
Updated Benchmarking end
20092009
975
US$ 430M
37
2007 2009
600
US$ 268M
13
Approx.
500,000
Approx.
600,000
Learning facts and figures
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Blended
Learning
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Close
working with
KM
Company and
learning
Reorganization
Blended
Learning
Off shoring Event
Management
Example:Before: course traditionally only run in the Hague, using 25-30 Faculty, 1 classroom + 4 breakout rooms monopolized for 5 days, a full 5 day 10-hour/day program. After blending: max. 10 faculty, 1 classroom, 4 days at 6-8hours per day and now delivered also in Singapore, Qatar and Houston.
Blended learning
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Maximize Shared Service Center through LA
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2011Business Alignment
Blended Learning
Standardization
2002
Strategy Review in 2009 confirmed
direction
Close
working with
KM
Company and
learning
Reorganization
Blended
Learning
Off shoring Event
Management
Implemented shared service model in Learning Administration (LA):• Established 13 global processes on Learning Administration• Covers creating, updating, and retiring classes• Done by on-shore proximate and Shared Services in Manila
Maximize Shared Service Center through LA
Self Service
Query Advisors in KL, Manila & Krakow
HR Busine
ss Centre
& Country HR
Shell Learni
ng
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
TodayBusiness Alignment
Blended Learning
Standardization
2002
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
2015
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2015
Business Alignment
Blended Learning
Standardization
2002
Today
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Learning Journey
2015
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2015
TodayBusiness Alignment
Blended Learning
Standardization
2002
Four learning priorities:• Competence
Management• Learning Management
System Upgrade• Leadership Refresh• Early Career
Development Refresh
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Key Learnings
2015
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2015
2011Business Alignment
Blended Learning
Standardization
2002
Drive the change agenda in strong alignment with the business- Alignment along strategy with central and business- Maximize business led change efforts as a catalyst for learning journey
Maintain course with regular updates- Prioritization is key: do your plumbing before you build your house- Takes a number of years to make a change really stick (“do not jump to new initiatives every year”)
Leverage external and internal best practices to drive the change- Regular benchmarking efforts to assess progress- Learning from other companies
Moving from traditional to more non-traditional approaches- Structured shift to blended learning incorporating innovative technologies and methodologies- By doing this we transferred the responsibility from central to the business (e.g. Leaders developing leaders)
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter 2015
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2015
2011Business Alignment
Blended Learning
Standardization
2002
One Global Business Driven Learning Agenda
Effi
cien
cy
Effectiveness
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter 2015
Buildin
g One
Lear
ning
Organ
izatio
n
2009
2007
2015
2011Business Alignment
Blended Learning
Standardization
2002
Questions?
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