1 mobile is the game changer - but you need a checklist mike davis principal analyst #jboye12...
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Mobile is the game changer- but you need a checklist
Mike Davis Principal Analyst#jboye12 November 2012
© All images acknowledged © msmd advisors Ltd 2012
responsive, credible, flexible
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Mobile 2015 - the impossible task?
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Running order
Mobile 2015? Who knows?
The ‘perfect storm’ for mobile devices and access
The PDCST – all to be considered
Summary - the PDCSTchecklist
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Mobile 2015? Who knows?
• 2012 - more than 50% of network devices will ship without a wired port (Morgan Stanley Market Trends)
• By 2015, there will be 7.4 billion 802.11n devices in the market (ABIResearch).
• 1.2 billion smartphones will enter the market over the next 5 years, about 40 percent of all handset shipments). (ABIResearch)
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More figures
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The ‘perfect storm’
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Sou
rce
and
© :
War
ner
Bro
s
Business needsDevices
Connectivity
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The PDCST issues
Person – where, how and why?
Device – size/type? - organisations can no longer enforce equipment
specifications (BYOD is king)
Connectivity – fixed or mobile? (and what type of mobile)?
Security and content – how strong, what needs protecting?
Training – do you need to do it? can you afford not to do it?
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Person using the intranet or web whilst mobile
In transit or at different locations?Can they use a local terminal, or do they need a mobile device?
What information do they need for their role?Detailed documentation pictures, video?
How quickly do they need the information?
How much detail do they need?
Do they fit personas? © msmd advisors Ltd 2012
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The Device – it’s all about real estate
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“You can’t write the annual leave policy in 140 characters or less”
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Device used to access the intranet
Mobile form factor - we may be getting toward an optimum size for output
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Device used to access the intranet
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Serendipity
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Input and output - appropriate design of the interface is essential
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Device used to access the intranet
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The BYOD conundrum
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• Entrasys survey Feb 2012
– 81% employees use at least one personal device for enterprise purposes
– 59% of employees use at least one mobile device as part of their work
– 75% of Smartphone users have disabled auto lock
– 90% of tablet users have done the same
– 74% allow employees to use own devices
– <10% organisation aware of extent of BOYD
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The BYOD conundrum
Ovum June 2012 (4,000 employees)– Attitude of IT to BYOD
− 17% active ignorance, − 28% passive (don't ask don't tell), − 48% actively encourage
Lessons:
− Provide guidance for employees on BYOD− User frustrations will help and hinder
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Connectivity with the internet/intranet
Bandwidth/speed Cable/4G/3G/GPS?
Volume of data
Offline capability (intermittent access/update)
Lessons: Not only note - BUT TEST connectivity
requirements Encourage feedback – users like being testers
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Security and content of intranet access
What does the user need to know?
Does it need to be behind the firewall?– do you need secure authentication and a VPN?
What volumes and types of content will the user access?
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Training for mobile intranet
Should be minimal
Support needs to be there
M-F 9-5 = not acceptable
Honest guidance should be available, and accessible Volumes Speed
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Summary checklist
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Person – develop and test personas
Device – provide guidance, work to standards
Connectivity – where are your people? what do they need?
Security and content – what do you need to protect?
Training – make support accessible – 9-5 is not enough
Good luck
