1 pertemuan 3 using the telephone matakuliah: g0502 / english for secretaries tahun: 2006
Post on 19-Dec-2015
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TRANSCRIPT
2
Quote of the day
“It is more important to do the right things than to do things right.”
- Peter Drucker -
4
Telephone Manners
Reading 1
Handling telephone calls
http://esl.about.com/library/speaking/bltelephone_vocab.htm
http://esl.about.com/library/speaking/bltelephone_exercises.htm
http://www.business-english-training.com/phone.htm
5
Telephone Manners
Reading 2• Taking a message• Putting the caller on hold• Transferring a call• Answering machines• Answering services• Dealing with an irate caller• Dealing with a crank or abusive caller
6
Telephone Conversation Practice
• May I take a messageIt’s Culturehttp://
esl.about.com/library/speaking/bltelephone_message.htm
• May I speak to…• Pair workhttp://
esl.about.com/library/speaking/bltelephone_role.htm