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Prototype a Performance Management System for Linking

Performance Measurementand

Case-based Knowledge

David Kuo

Vincent Yang

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1. Introduction1. Introduction

What and how should an employee do to make contribution to his company?

What to do?

Management by objectives (Drucker, 1954)

Performance measurement, e.g., Balanced scorecard (Kaplan & Norton, 1996)

How to do?

Organization learning

Knowledge Management

Lack of certain adequate scope

cost the enterprise considerably much

difficult to make sure cost-effectiveness of knowledge

Our goalTo develop a framework for enterprises to undertake performance measurement and

knowledge management integrally, and cost-effectively

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2. The performance management framework2. The performance management framework

Performance indicatorData warehouse

1) Filter and reinforce content2) Store the new case-based

knowledge

PerformanceMeasurement

EmployeeCase-basedknowledge

IT System

PlanCollect dataDevelop and selectproposals

Performance

Indicator 1Target

Actual

Benchmark

…

…PerformanceIndicator kTargetActualBenchmark

Performance Indicator K

AuthorMotive and objectiveMethodology

Internal ExternalInvention

Contribution to performanceImproved level of theperformance indicators

Motive to improveIdentify problemIdentify opportunity

1) Search cases-based knowledge by performance indicator

2) Learn through documents 3) Learn by face-to-face with authors

DoImplement the proposal

CheckImproved ?

ActionCreate a case-basedknowledge

Case-based KnowledgeDatabase

Yes

No

Performance management system•Review performance level by indicators•Search knowledge/author indexed

by performance indicator•Create/filter/reinforce new knowledge

Business P

rocess

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2. The performance management framework2. The performance management framework

Performance measurementTarget of each performance indicator can be set considering historical

data, plan for the future or benchmarking

IT system is needed to provide the employee with target value and actual values

Case-based knowledge Definition: Successful improvement experience recorded by an enterprise

Major index: Performance indicator

Secondary index: Author

EmployeePlan: Query the related experience and the author in case-based

knowledge, refer to the experience and make plan of his own

Do: Executes his improvement plan

Check: If new knowledge is created?

Action: put his/her explicit knowledge into the database of case-based knowledge

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PerformanceIndicatorDatabase

User clientWWW

Case-basedKnowledgeDocument

Web ServerASP

Query/Insert/Update

Reply result

Query/Insert/Update

Reply result

Query/Insert/Update

Reply result

HRDatabase

3. Develop prototype of the performance management system

3. Develop prototype of the performance management system

Architecture of the performance management prototype system

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3. Develop prototype of the performance management system

3. Develop prototype of the performance management system

Demonstration for the performance management prototype system