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SITA e-Government Strategy and

Implementation Plan

Enabling Public Service delivery through the use of ICT

By Freeman Nomvalo

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Agenda

Introduction SITA E-Government MandateHistorical perspectiveLessons learnedStrategic roadmap (High level project plan)Change Management Critical Success Factors

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E-Government shareholder intentShareholder Goal

Make at least 70% of public facing services online accessible to citizens by 2019.

Shareholder intent (Budget Vote 2014)“…more focused attention on infrastructure roll-out, the

creation and acceleration of the expansion of e-government services,” as well as “…and develop e-Government platforms, for use by Departments to deliver services online to citizens.

“… the Department will coordinate work with other frontline government departments that provide services to the public.

Through SITA , over the next five years, a significant number of government services will be available online.”

1 SITA Act section 6

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e-Government defined Public Service Act (103 of 1994 as amended 2007)

electronic government means the use of ICT in the public service to improve its internal functioning and to render services to the public;

International Telecommunications Union (Gant, Jon P. (2008)), e Government‑ means “the use of information and communication technologies in

government to provide public services, to improve managerial effectiveness and to promote democratic values; as well as a regulatory framework that facilitates information intensive initiatives and fosters the knowledge society”.

SITA Act (88 of 1998 as amended by Act 38 of 2002) “information technology” means all aspects of technology which are used to

manage and support the efficient gathering, processing, storing and dissemination of information as a strategic resource;

“information systems” means applications and systems to support the business whilst utilising information technology as an enabler or tool;

‘electronic form’ (e-Form) means a form that can be electronically filled in by means of an electronic device that is able to be interpreted by an ICT system.

‘electronic service’ (e-Service) means a public service that is provided by means of an ICT System.

4e-Government = G2G + G2B + G2C

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e-Government Domains

Government To Citizen (G2C)ICT to enable Citizen convenience and participatione.g. SARS e-Filing, DoL Unemployment Fund submission (U-Filing), DHA Identity Tracking , Info Portals (Gateway, Web sites)

Government To Government (G2G)ICT to improve internal efficiency and admin of Governmente.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration (CAS), Population Register (NPR), Social Pension (SOCPEN), Health Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis)

Government To Business (G2B)ICT to serve Private Business, Industry and Tradee.g. CIPC Companies Register, Electronic Payments, SARS Customs

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SITA House Of Values

• Citizen Convenience

• Increased Productivity

• Lower Cost• Security• Interoperability• Reduced

Duplication• Economies of

Scale• Digital Inclusion

•Common e-Government Platform• Integrated ICT Ecosystem• Common Government Master Data Application• Convergence of Transversal Systems (ERP, ECM, etc)• Interactive and collaborative portal• Next Generation Network

•Common Standards• GWEA; MISS; MIOS; Security; QuEST; SSIM

•IaaS•PaaS•SaaS

•Taking government to the citizen•Automating G2C services•Making government accessible and ICT user-friendly

•Controlled•No piece-meal development

Legacy System

Renewal

e-Gov Implemen-

tation

Cloud Computing Enablement

•Single point of control for: •Government ICT development•Citizen ICT related queries

Central Service

Manage-ment

Value Proposition Benefits

SITA Value Proposition to e-Government

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SITA e-Government Platform statusStream Milestone Status

1 • Procure e-Forms & Workflow Technology (Adobe Life Cycle and Drupel)

• Procure/Install Physical infrastructure (CPU)

Completed

Completed2 • Configure/Test E-Forms Technology

• Develop e-FormsCompleted41 e-Forms designed

3 • Secure Government buy-In• Implement e-Forms with data validation.

DHS & DMV secured.Technical architecture completed; PoC on multi-access channels developed (CSIR)

4 • Integration technology• Track and trace solution (WASP)• Digital Signature Solution• Commercial Packaging of e-Forms• Payment Module Solution• Portal technology

Defined, but not procuredTested, but not implementedNot startedNot startedNot startedNot started

5 • Master Data Management technology• Data Governance office

Not startedElectronic Data Management Framework completed

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Evolution of e-Government

2000 -2001Policy & Paper

Forms

• Inventory of paper based forms for Batho Pele Gateway

• e-Government Policy by DPSA

2003E-Government

(Batho Pele)

• Batho Pele Gateway – Static Website providing Information to citizens about Public Services

• Batho Pele Call centre launched to support the citizens.

2012SITA e-Government

Initiative

• SITA Board approved the SITA e-Government Framework and Initiatives.

2013E-Gov Enablers

• E-Forms Technology procured.

• E-Forms Platform configured.

• Procurement vehicle for Integration technology and Master Data Management identified;

• Engagement model to secure government participation defined.

• Tender to solicit System Integration Partners from industry published.

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Fragmented approach to e-Government Separate and Custom e-Government initiatives Decentralised funding Multiple Data Centres Little or poor integration between departments Duplication of efforts and investments

Home Affairs SARS

Basic Education

WesternCape Transport

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Lessons learned from best practice

Dedicated centralised fund for e-GovernmentThe implementation Agency needs to be

adequately staffed with appropriate skillsThe Agency must perform

Integrated e-Government PlanningDevelopment of National ICT Plan (including e-

government); Implementation of all major ICT projects;Monitoring and Evaluation of all ICT projects;Procurement at economies of scale;

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SITA Integrated e-Government Platform

Home Affairs

SITA Government

NEXT G

ENERATIO

N N

ETWO

RK

E-Gov Initiative

SARS

E-Gov Initiative

Military Veterans

Human Settlement

SITA secured e-Government PlatformVehicle to Integrated Government

Dept ...n

ESB Master Data

HOSTING

GO

VERN

ANCE

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Enhanced Security for e-gov readiness

Consolidate the security functions (in SITA) to include physical and logical security that will ensure government data assets are protected from the prevailing Human, Physical and Cyber-Security threats.

Implementing modern information security control measures such as the security operations centre, vulnerability management, data leakage protection, and

Partnering SSA and SAPO on Government PKI. With Industry, Academia, Veterans(Public Service, Military

etc.), to support and deliver on the Security agenda of government.

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SITA e-government Programme of Action

Governance Stream

Policy Stream

Infrastructure Stream

Outreach Stream (e-Service)

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E-Government Governance Model

E-GovernmentMinisterial Committee

(eGov MINCOM)

E-Government Executive Committee

(eGov EXCOM)

To ensure e-Government Policy and Regulatory Portfolio alignment with Government Agenda and MTEF

Mandate

Ministers (DTPS, DPSA, DOC), Chairpersons of e-Government EXCOM and Broadband Advisor Council

Members

To coordinate and secure e-Government programme commitments across Departments.

Chair: DTPS, DPSA, SITAMembers: DOC, DHA, DOJ, SARS, SAPS, SAPO, NT, SSA

E-Government Programme Committee

(eGov PCOM)

To ensure the implementation of e-Government programme using Internal and Industry Skills

Chair: CTOMembers: e-Government Implementation team leaders.

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SITA E-Gov: Governance Stream2014/15 Q2 2014/15 Q3 2014/15 Q4

1. Charter for the inter-departmental e-Government Steering Committee to facilitate departmental participation and to oversee the e-Government programme approved by SITA Board;

2. SITA e-Government Programme Management Office established

3. Change management programme, including readiness assessment and training approved.

1. The inter-departmental e-Government Steering Committee constituted.

2. RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS.

3. Transversal funding model defined.

4. Change management programme, including readiness assessment and training capacitated.

1. RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS and approved by all stakeholders.

2. Transversal funding model approved and treasurer appointed.

3. Change management programme operational.

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SITA E-Gov: Policy Stream2014/15 Q2 2014/15 Q3 2014/15 Q4

1. Policy and regulatory review team commissioned.

1. Policy and regulatory review status report completed.

1. Policy and regulatory matter corrections promulgated

2. Policy targets for e-Government in the MTEF for government departments to secure appropriate budget and performance contracting toward citizen service delivery improvement defined.

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SITA E-Gov: Infrastructure Stream2014/15 Q2 2014/15 Q3 2014/15 Q4

1. Physical infrastructure already procured configured and deployed

2. Secure virtual private network (VPN) configured and deployed.

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SITA E-Gov: Outreach Stream (e-Services)2014/15 Q2 2014/15 Q3 2014/15 Q4

1. Full eService catalogue reviewed and prioritised

2. E-Platform:o Integration technology

platform procuredo Digital Signature procured o RFB for ESB, Portal and

Skills approvedo RFB for Payment Module

and Skills approved3. Partnerships Capacity:

o CSIR agreement approvedo Industry participation in

e-Forms approvedo Internal Skills

complement on-boardo RFQ to System Integration

Partners (SIP)o RFB for Master Data

Application Solution and skills approved

1. E-Platform:o Messaging Integration

technology platform configured

o Track and trace solution (WASP) packaged

o Digital Signature Solution configured (PKI)

o ESB, Portal technology and skills on-board

o Payment Module, Master Data Application, and skills on-board

2. Partnerships Capacity:o CSIR concludedo Industry participation in e-

Forms on boardo Integration partners

established via SIP list o Master Data Application

and Skills on-board

1. E-Platform:o e-Forms commercial

packedo Payment module

integrated.2. Services Launched:

o DHS: Housing Subsidyo DMV: Register Military

Veteran; Accessing benefits

o DoT: Learner and drivers test; Re-issue of driver's licence.

o DBE: School enquiryo DOH: Notification of

vaccines; repeat prescription medication.

o DHA: Expanding birth registration.

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E-Government incremental approach

Year 1 Year 2 Year 3 Year 4 Year 5

E-Forms platformOn-line smart formsTrack and traceBusiness process monitoringDepartmental workflowDigital signatureSome legacy integrationPayment moduleUpgraded WASP

Build e-Forms platform

E-Service platformIntegration with e-FormsEnterprise service busConfigurable work flowAPIs to invoke servicesLegacy integrationMulti-channel user interface

Partner with industry to build and deploy common e-Service platform

Integrated citizen databaseSingle view of the citizenInter- agency case referralPublic APIsSingle entry to all e-ServicesBI/GISData sets for policy analysis

Re-engineer processes with workflow engine

Government data hubMultiple platforms and access channelsOpen governmentInter-agency data validationIntegration and InteroperabilityReal-time M&E

Data integration and aggregation

Government process repositoryComposite services and service orchestrationProcess optimisation and continuous improvement

Optimise processes

Start with on-line registrationIncrementally extend functionality as per the e-Filing model

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Critical Success FactorsEstablishment of the e-Government inter-

departmental Steering Committee by the shareholder;

Establishment of the Government wide Data and Services Governance Offices by DTPS;

Political sponsorship;Ring-fenced funding for e-Gov; Industry partnerships for technology and skills; Departmental buy-in;Efficient Procurement process; andCollaboration with other Government Agencies.

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Sourcing Model

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Thank YouDiscussion

"The desire to reach for the stars is ambitious. The desire to reach hearts is wise"

- Maya Angelou, 1928 - 2014