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Page 1: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens
Page 2: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

11stst LEVEL LEVELITALYITALY

• 20 Regions– 15 Ordinary– 5 Special

• Local governments:– Provinces (103)– Municipalities (8100)

• 58,583,162 citizens

Page 4: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

33rdrd LEVEL LEVELBergamoBergamo

• Population 1,027,162 (10.7% of Lombardy)

• The 10th biggest Province in Italy

• Local governments:– 244 Municipalities

• 118 mountain

• 42 hill

• 84 plain

• More than 800 employees

Page 5: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

STATE DECENTRALIZATION

AND

THE NEW ROLE

OF THE PROVINCE

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 6: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

THE GENERAL STRUCTURE OF PUBLIC ADMINISTRATION

THE PRINCIPLES OF THE

ITALIAN ADMINISTRATIVE ORGANIZATION LAID DOWN IN THE 1948 CONSTITUTION

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 7: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Administrative organization

National level

President of the Council of Ministers, Ministries, Independent authorities, Local authorities

Local level

Regions, Provinces, Municipalities, and other less relevant local authorities

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

ITALIAN ADMINISTRATION HAS A MULTI-LEVEL ORGANIZATION AND IT IS BASED ON DIFFERENT ORGANIZATIONAL MODELS. IT DOES NOT HAVE A UNITARY STRUCTURE.

Page 8: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

State-controlled bodies

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

THE ITALIAN STATE ADMINISTRATION IS ALSO

COMPOSED OF STATE-CONTROLLED BODIES, SOME OF

WHICH HAVE ALREADY BEEN PRIVATISED.

•THE SOCIAL SECURITY DEPARTMENT (INPS)•THE POSTAL SERVICE (POSTE ITALIANE)

•THE ELECTRICITY COMPANY (ENEL)•THE TELEPHONE COMPANY (TELECOM)

•THE PUBLIC SERVICE BROADCASTER (RAI)

Page 9: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

All local authorities enjoy political and administrative

autonomy.All administrative functions, except

those expressly reserved for the State, are given to the regions and to other

local authorities

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 10: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Provinces and Municipalitiesstart developing partial fiscal

autonomy, in the framework of a process that should

enhance their independencefrom State resources

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Provinces and Municipalities

Page 11: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Regions still depend on State resources

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Regions

Page 12: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The current government reform began in the early1990s.

It concerns both central and local government as well as Healthcare and Education

The guidelines of this reform are:• Government efficiency and accountability

• Citizen participation and empowerment

Several specific policies focus on making the administration more outward-looking and on delivering better quality services

while curbing costs.

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 13: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

DECENTRALIZATION OF GOVERNMENT FUNCTIONS

A process devolving decision-making powers and financial

and people resources from central to local agencies has been started

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

CENTRAL GOVERNMENT RESTRUCTURING :Merging bodies with similar missions and dismissing unnecessary public

functions have been planned

Page 14: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The structural reform of Public Administration was the first step in the decentralization process

from State to Regions and Local Authorities.

The principle of subsidiarity

The Republic of Italy accepts the directives

of the Maastricht Treaty:

Art 4 L. 59/1997: All administrative functions, except those expressly reserved for the State, are given to the regions and to

other local authorities

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 15: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Thanks to decentralization, institutions get closer to citizens and citizens get

closer to institutions

Giving more functions and power to Local Authorities, community needs are

better satisfied and protected

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 16: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Decentralization also involves a reform

of administrative procedures

Simplification of administrative procedures guarantees an efficient and effective performance

of the Public Administration

Self-certification

Easier access to administrative acts Transparency

Ombudsman System

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Administrative simplification

Openness

Page 17: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

A LEGAL SYSTEM PROTECTING CITIZENS AGAINST

THE DECISIONS MADE BY THE PUBLIC ADMINISTRATION.

The Ombudsman system operates at a regional and local level

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Ombudsman System

Page 18: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

CITIZENS AND PUBLIC ADMINISTRATION

BEFORE THE REFORM

Bureaucracy

Centralizedpower

Citizen

AFTER THE REFORM

Citizen

Administrative decentralization

Transparency act

Administrative simplification

Self-certification

Easier access to administrative acts

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Rationalizing rules

Page 19: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Region Region

Province

Municipality

Citizen

Province

STATE

Municipality

Municipality

Citizen

Municipality

STATE

Citizen

MunicipalityCitizen

Citizen

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 20: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Local government structure

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

THE CONSTITUTION DEFINESTHE FUNDAMENTAL REGIONAL

STRUCTURES, WHOSE PRESIDENTS ARE ELECTED BY THE CITIZENS.

PROVINCES AND MUNICIPALITIES HAVE A SIMILAR STRUCTURE

Page 21: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The structure of the Province

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

President

ProvincialExecutiveCouncil

Giunta provinciale

ProvincialCouncil

Consiglio provinciale

Page 22: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The President

He represents the Province

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

He appoints the members of the Executive council

He is elected by the citizens for 5 years

He directs and supervisesthe Executive council work

Page 23: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The Executive Council

A group of people composed of the President and the Executive councillors

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

The number of its members can changeaccording to the province needs

It is an assembly appointed by the President

Each member is responsible for the department/s assigned to him/her by the President

The assembly could make proposals and it rules the executive power

Page 24: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The Council

An assembly elected on proportional representation every five years by the citizens

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

The council decides for the budget, planning,programmes, large contracts, regulations

and general policies

The assembly politically represents all the citizens

Page 25: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The Provincial Council gives political directives

The Provincial Executive Council assigns targets, budgets and resources to

the executive managers

The managers try to reach the targets assigned by the Executive Council using the resources they have at their disposal

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 26: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

The President of the Province appoints department managers

and assigns them their duties

Main manager functions:

Financial management

Staff management

Drawing up contracts

Issuing administrative authorizations and certificates

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 27: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

He oversees all Province daily actions

He is responsible for the Province administration in respect of the Province Council policy

The General Director

He coordinates all departmental activities

The ProvincialCouncil

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 28: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

P R O V I N C E

OF

B E R G A M O

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 29: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Population About 1,000,000 inhabitants

Area 2,723 km2

ECONOMY

INDUSTRIES 22.93%

TRADE 23.89%

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 30: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

BERGAMO PROVINCE ECONOMY

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Agriculture, Fishing and

Hunting: 5.88%

Manufacturing industry: 16.86%

Construction: 19.93%

Trade: 23.89%

Accommodation and restaurants:

5.03%

Transport: 3.60%

Professional activities: 13.52%

Banks: 2.87%

Mining: 0.13%

Other services: 8.29%

Page 31: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

THE WORKING POPULATION OF THE BERGAMO PROVINCE

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

• MANUFACTURING INDUSTRY • SERVICE SECTOR• PUBLIC ADMINISTRATION• AGRICULTURE

THE UNEMPLOYMENT RATE IS LOW, NEARLY 3.6 PER CENT

Page 32: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Territory andInfrastructure

Welfare and Social

services

Civil protection

Public safety

Environment

Agriculture,

Hunting and

Fishing

ProfessionalTraining andJob centres

Culture, Sport

and Tourism

Competences Of the Province

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 33: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Territory and Infrastructure

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

• Road network

• Transport Policy

• Elaboration of Major Development Schemes (Piano Territoriale di Coordinamento) as instrument of Territorial Management

• Promotion, design and realization of the local infrastructures

• Agreements with other public and private parties

Page 34: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Important traffic routes

cross the Province of Bergamo

The Province invests in public works

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

The Province is covered by a provincial road network of 1500 Km

The Province is crossed by Corridor 5, one of the most important east-west artery, linking Barcelona and Kiev.

Page 35: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

• Nature, environmental and wildlife protection

• Environmental reclamation

• Water resources management (water mains, sewers and purification program)

• Monitoring and protecting air quality

• Waste management and waste reduction planning

• Monitoring waste production in the Municipalities

• Monitoring mining activity and mining recovery

• Monitoring domestic heating and noise levels at the airport

• Developing environmental projects to evaluate environmental risks

Environment

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 36: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

THE NATURAL ENVIRONMENT COVERS 30 PER CENT

OF THE PROVINCE AREAAND IT IS LEGALLY PROTECTED

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

30 % Natural environment

Page 37: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

ENVIRONMENTAL, ECONOMIC AND SOCIAL DEVELOPMENTARE CLOSELY CONNECTED

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

SUSTAINABLE DEVELOPMENT

Page 38: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Environment

A policy on waste disposal is a key element in

“sustainable development”

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

The Province waste management policyhas two aims:

Optimise the disposal of waste and recycle waste

Waste prevention

Page 39: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Environment

The Department of the environment

created an online software that manages

and checks municipal waste.

This software won

praise and awards

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 40: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

• Vocational training for the Disabled

• Job centre and information point (aid to researching available training courses and employment opportunities)

•Lifelong Education and Training

• Apprenticeship and Traineeship

• High School management (structural and organizational needs)

Education and Training

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 41: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Public high schools in the Province of Bergamo

70 high schools

38,291 students

In 2005 the Province created

ABF Azienda Bergamasca Formazione,

an agency responsible for developing professional

training services, according to the needs

of the Bergamo Province economy .

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 42: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Responsible for managing:

• Job centres for disabled

• Job centres for public and private firms

• Workers’ mobility among firms

• Vocational Training assistance

• Research projects

• Queries about the labour market

Job

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 43: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Job

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

If necessary, the Province

also supports economic sectors

to recover from crisis period,

as it’s happening now

in the textile sector.

Page 44: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

• Conservation and development of the Province cultural heritage, history, art and traditions

• Promotion of cultural events

• Library System Management

• Literary competitions

• Museum management

• Promotion of sport activities

• Issuing certifications and administrative authorizations to hotels

Culture, Sport and Tourism

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 45: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Culture, Sport and Tourism

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

In 2001 the Province created

Turismo Bergamo,

an Agency whose main goals are

the development and promotion

of the tourism

in the Bergamo Province

Page 46: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

C U L T U R E ON I N T E R N E T

Servizio Programmazione, controllo e qualità

Private and catholic cultural heritage

has been catalogued

and it is available on the Internet

Page 47: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

• Handling problems (i.e. the mad cow disease)

• Managing the milk production

• Monitoring farms

• Helping agricultural development thanks to European, state, regional and provincial funds

• Supporting organic farming

• Supporting local production

• Encouraging food education in school activities and promoting typical products

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Agriculture

Page 48: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Agriculture

The importance of agriculturein the Province of Bergamo

goes far beyond its economic effects

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

The Province purposes for this department:

• Maintain agriculture in mountainous areas

• Keep quality production high

Page 49: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

SMS INFORMATION SERVICES

The Department of Agriculture set up a communication project with the farmers

450 FARMS

CONNECTED

14,700

SENT E-MAILS

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 50: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

• Regulations for hunting and fishing activities

• Monitoring hunting and fishing activities

• Wildlife and fish protection

Servizio Programmazione, controllo e qualità

Hunting and Fishing

Page 51: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Applicants received at home their authorizations

The forms are available on the Internet

This method helps to better the service

Hunters 14,500

Fishermen 20,000

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 52: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

All the citizens can benefit fromWelfare services

Social Policies

• Assistance to the Disabled

• Assistance to the Elderly

• Assistance to mothers and children

• Training for social workers

• Activities to promote and support social integration (i.e. immigrants, ex-convicts)

• Residential and nursing home care

• Authorisation for rest homes and day nurseries

Page 53: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

THE PROVINCE AIMS TO CREATE THE SO-CALLED

“INTEGRATED SOCIAL SYSTEM” in order to offer services for all the citizens and to solve

the problems existing in every area

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità

Page 54: 1 st LEVEL ITALY 20 Regions –15 Ordinary –5 Special Local governments: –Provinces (103) –Municipalities (8100) 58,583,162 citizens

Citizen satisfaction is the main goal of Public Administration

The Home Page of the“Provincia di Bergamo”

ranked among the best 10 in last Italian website

classification

The Province of Bergamo created a staff responsible for improving its website,

where users can find all information and forms issued by the Province

Provincia di Bergamo – Dip. Presidenza e Direzione generale - Servizio Programmazione, controllo e qualità