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SubroGateway SubroGateway

Welcome to our Montreal Welcome to our Montreal Marine Network NightMarine Network Night

May 2004May 2004

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SubroGateway - Product & SubroGateway - Product & ServicesServices

Key ServicesKey Services

• Fully integrated Claims Management Services.Fully integrated Claims Management Services.

• Complete Cargo Recoveries service against Transit Complete Cargo Recoveries service against Transit

Carriers and Bailees, including Warehouse Operators and Carriers and Bailees, including Warehouse Operators and

Port Authorities on a strict “no cure, no pay” basis.Port Authorities on a strict “no cure, no pay” basis.

Additional ServicesAdditional Services

• Claims Settling services to numerous Insurers, Logistics Claims Settling services to numerous Insurers, Logistics

Professionals and Captives.Professionals and Captives.

• Marine Casualty Management services on behalf of Cargo Marine Casualty Management services on behalf of Cargo

and Marine Liability interests.and Marine Liability interests.

• Co-ordination of physical Risk Management services and Co-ordination of physical Risk Management services and

risk analysis supported by our SQL databaserisk analysis supported by our SQL database

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SubroGateway - Your SubroGateway - Your Support (Value Proposition)Support (Value Proposition)

What are your clients needs? What can we do for you?What are your clients needs? What can we do for you?

• Introduce SubroGateway to clients that may require Claims Introduce SubroGateway to clients that may require Claims Management Services as a result of:Management Services as a result of:

– an increase in policy deductibles (particularly valuable for logistics an increase in policy deductibles (particularly valuable for logistics companies where there are exposures as agent and principal)companies where there are exposures as agent and principal)– the introduction of an Annual Aggregate Deductible into the programme.the introduction of an Annual Aggregate Deductible into the programme.

– a decision to self-insure Cargo or other exposuresa decision to self-insure Cargo or other exposures

– a casualty requiring GA, Salvage or Collision Services.a casualty requiring GA, Salvage or Collision Services.

– Clients with a need for relational reporting applications to analysis client and Clients with a need for relational reporting applications to analysis client and carrier risk and resultscarrier risk and results

– Markets in wind-up or run offMarkets in wind-up or run off

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SubroGateway Insurer’s SubroGateway Insurer’s BenefitsBenefits

• Running off a product or exiting a particular Running off a product or exiting a particular venue -venue - reallocate both capital and personnel to reallocate both capital and personnel to those areas where they can be most effective.those areas where they can be most effective.

• Meeting operating goals and objectivesMeeting operating goals and objectives. - an . - an opportunity to accelerate claims recovery.opportunity to accelerate claims recovery.

• Quarterly and year-end positioningQuarterly and year-end positioning. provides . provides Insurance Carriers with another means for Insurance Carriers with another means for financially managing and achieving desired financially managing and achieving desired financial results.financial results.

• Carriers in capital difficultyCarriers in capital difficulty. .

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SubroGateway - Key SubroGateway - Key StrengthsStrengths

• The ability to provide a Global Claims network to The ability to provide a Global Claims network to

manage claims and recoveries for Clients manage claims and recoveries for Clients

• Detailed knowledge of all major transportation Detailed knowledge of all major transportation

Contracts and International conventionsContracts and International conventions

• Global resource of 38 SpecialistsGlobal resource of 38 Specialists

• Aggressive Case ManagementAggressive Case Management

• Non-selective on size of recoveriesNon-selective on size of recoveries

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SubroGateway - SubroGateway - SubroGateway CanadaSubroGateway CanadaOperational IssuesOperational Issues

• All enquiries will initially be reviewed to allow:All enquiries will initially be reviewed to allow:– detailed analysis of the scope of work requireddetailed analysis of the scope of work required– identification of the resource required to provide the identification of the resource required to provide the

service.service.– consistency of approach, product and service delivery.consistency of approach, product and service delivery.

• All business opportunities will be reviewed and a full All business opportunities will be reviewed and a full report of projected results will be made available shortly report of projected results will be made available shortly after receipt of files.after receipt of files.

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SubroGateway for SubroGateway for UnderwritersUnderwriters

• SubroGateway offers a “No Cure – No SubroGateway offers a “No Cure – No Pay” claims recovery solutionPay” claims recovery solution

• Regular reports in a sortable and Regular reports in a sortable and searchable format searchable format

• Quarterly narratives commenting on Quarterly narratives commenting on trends in your business along with recent trends in your business along with recent Geo-economic and legal developments Geo-economic and legal developments

• E-business project consultantsE-business project consultants• Knowledge network design and Project Knowledge network design and Project

ManagementManagement

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SubroGateway for SubroGateway for UnderwritersUnderwriters

• Premium collections under the Marine Premium collections under the Marine Insurance ActInsurance Act

• Insurance Institute accredited in-house Insurance Institute accredited in-house lectureslectures

• E-business project consultantsE-business project consultants

• Bespoke Marine Insurance Systems consultingBespoke Marine Insurance Systems consulting

• Claims workflow Project ManagementClaims workflow Project Management

• Knowledge network design and Project Knowledge network design and Project ManagementManagement

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SubroGateway For SubroGateway For Logistics ProfessionalsLogistics Professionals

• DDo your clients have deductibles?o your clients have deductibles?Send them to SubroGatewaySend them to SubroGateway

• Do you have unpaid freight?Do you have unpaid freight?• Do you have a lien on cargo?Do you have a lien on cargo?• Are your liability claims a learning experience?Are your liability claims a learning experience?• Is your documentation current?Is your documentation current?• E-business project consultantsE-business project consultants• Knowledge network design and Project ManagementKnowledge network design and Project Management

SubroGateway are the experts you need!SubroGateway are the experts you need!

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SubroGateway For SubroGateway For Logistics ProfessionalsLogistics Professionals

• You have liability claims.You have liability claims.

• You need systems.You need systems.

• You need loss prevention.You need loss prevention.

• You need to distance yourself from You need to distance yourself from bad news.bad news.

• You need experts.You need experts.

Think SubroGatewayThink SubroGateway

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SubroGateway for SubroGateway for Insurance BrokersInsurance Brokers

• Are your clients deductibles going up?Are your clients deductibles going up?

• Do you need help collecting un-paid Do you need help collecting un-paid premiums? premiums?

• Do your staff require extra broker Do your staff require extra broker credits?credits?

SubroGateway is here to helpSubroGateway is here to help

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SubroGateway for SubroGateway for Importers & ExportersImporters & Exporters

• Recovery of your Deductible and Unpaid Recovery of your Deductible and Unpaid ClaimsClaims

• Insurance Coverage ConsultingInsurance Coverage Consulting

• Risk Management / Loss PreventionRisk Management / Loss Prevention

• Export CreditExport Credit

• Review of Terms of Sale Review of Terms of Sale

• E-business Project ConsultantsE-business Project Consultants

Improve your margins with Improve your margins with SubroGatewaySubroGateway

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SubroGateway SubroGateway Documentation Documentation

• Commercial invoiceCommercial invoice

/packing list/packing list• Ocean bill of ladingOcean bill of lading• Freight forwarders bill of Freight forwarders bill of

lading lading• Notice of intent against Notice of intent against

carrierscarriers• Warehouse delivery Warehouse delivery

receiptsreceipts• Truckers delivery Truckers delivery

receiptsreceipts• Survey reportSurvey report• Subrogation receiptSubrogation receipt

• Police reportsPolice reports• Talley sheetsTalley sheets• Laboratory analysisLaboratory analysis• Salvage informationSalvage information• Destruction certificatesDestruction certificates• Any tranist Any tranist

requirementsrequirements• Correspondence Correspondence

exchanged with carriersexchanged with carriers• Certifications of originCertifications of origin

/inspection/inspection

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SubroGateway - SubroGateway - Why Why Bother?Bother?

• Claims staff “process recovery” earlyClaims staff “process recovery” early• Improved cash flowImproved cash flow• Underwriters write superior risksUnderwriters write superior risks• Rates up! Cover cut back! Deductible up!Rates up! Cover cut back! Deductible up!• So what? Now what?So what? Now what?• Demands on capitalDemands on capital• Large technology investmentsLarge technology investments• Do your people have the skill setDo your people have the skill set• Offer Solutions.Offer Solutions.

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SubroGateway - SubroGateway - RemunerationRemuneration• Claims Management Services are charged as follows:Claims Management Services are charged as follows:

– Fee Per File, orFee Per File, or

– Hourly Rate based on recorded time and expenseHourly Rate based on recorded time and expense

• Recoveries are charged at a percentage of amount recovered, on Recoveries are charged at a percentage of amount recovered, on

a sliding scale -- STRICTLY NO CURE, NO PAY a sliding scale -- STRICTLY NO CURE, NO PAY

• Third Party Fees incurred are for the account of the clientThird Party Fees incurred are for the account of the client

• Third Party Fees are only incurred with the expressed authority of Third Party Fees are only incurred with the expressed authority of

the clientthe client

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SubroGateway - SummarySubroGateway - Summary

• Utilising SubroGateway offers access to:Utilising SubroGateway offers access to:

– A single point of contact for the provision of a global A single point of contact for the provision of a global service.service.

– A well resourced and experienced operation.A well resourced and experienced operation.

– A quality, flexible and cost effective service.A quality, flexible and cost effective service.

– A quality Claims Management system and reporting A quality Claims Management system and reporting capabilities.capabilities.