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TEAM CHALLENGES & FORMATIONWHAT’S ALL THE FUSS, ANYWAY

“IN A CIVILIZED SOCIETY, WE ALL DEPEND ON EACH OTHER”– SAMUEL JOHNSON

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TEAM CHALLENGES & FORMATIONLESSON OBJECTIVES

KNOW THE ELEMENTS OF EFFECTIVE TEAM PEFORMANCE

KNOW HOW TO EFFECTIVELY WORK IN TEAM ENVIRONMENTS

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TEAM CHALLENGES & FORMATIONOVERVIEW

TYPES OF TEAMS ELEMENTS OF TEAM PERFORMANCE TEAM ALIGNMENT STAGES OF DEVELOPMENT STAGES: TEAM OR GROUP? EFFECTIVE BEHAVIORS CONSTRUCTIVE FEEDBACK

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TEAM CHALLENGES & FORMATIONOVERVIEW

TEAM UNDERCURRENTS BEHAVIOR AND INTERVENTIONS

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TEAM CHALLENGES & FORMATIONTYPES OF TEAMS

PROJECT TEAMS– TEMPORARY w/ SPECIAL FOCUS

ONGOING/FUNCTIONAL TEAMS– NATURAL WORK TEAM – “BIG BROTHER”– SELF-DIRECTED WORK TEAM – NO “BOSS”– PROCESS MANAGEMENT TEAM – PART-TIME– MANAGEMENT TEAM – PLAN/REPORT

VIRTUAL TEAM– GEOGRAPHICALLY DISPERSED

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TEAM CHALLENGES & FORMATIONEFFECTIVE ELEMENTS

CLEAR PURPOSE AND GOALS DEFINED PARAMETERS INTERNAL COMMUNICATION REQUIRED KNOWLEDGE AND SKILLS PLAN OF ACTION

KEY LINK: Increasing specificity as tasks narrow

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TEAM CHALLENGES & FORMATIONEFFECTIVE ORGANIZATIONS

ImproveQuality

DecreaseCosts

ImproveProductivity

Decre

ase

Price

s

Increase

Market

Stay inBusiness

ProvideMore Jo

bsR

etu

rnIn

vest

ment

Note Well!

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*TEAM CHALLENGES & FORMATION*TEAM DEVELOPMENT - STAGES

FORMING - EXCITEMENT, OPTIMISM, ANTICIPATION, SKEPTICISM, “HOUSEKEEPING”

- “POLITE PHASE” STORMING - TENSION, ARGUMENTS,

DEFENSIVENESS, COMPETITION, JEALOUSY, PERSONAL AGENDAS CONFLICT, RESISTANCE TO TASK

NORMING - RESISTANCE CHANGES TO COOPERATION, CONSTRUCTIVE CRITICISMS,GROUNDRULES, IDEA SHARING

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*TEAM CHALLENGES & FORMATION*TEAM DEVELOPMENT - STAGES

PERFORMING - ATTACHMENT TO TEAM MBRS, INSIGHT, SATISFACTION, SELF-CHANGE

- “PROBLEM SOLVING” TRANSFORMING - SYNERGY, NEW

PERSPECTIVES, TRANSFER OF SKILLS OUTSIDE TEAM

- MISSION/PERSONAL/TEAM SUCCESS

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*TEAM CHALLENGES & FORMATION*GROUP ATTRIBUTES

GROUP OF PEOPLE COLLECTED BY ENVIRONMENT

GOAL(s) AND/OR TASK(s) USUALLY VAGUE

PERSONAL IDENTITY IS HIGH PERSONAL GOALS TAKE PRECEDENCE SIMILARITY OF SKILLS AND EXPERIENCE

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*TEAM CHALLENGES & FORMATION*TEAM ATTRIBUTES

GROUP OF PEOPLE WORKING AN ISSUE STRONG SENSE OF GROUP IDENTITY COMMON GOAL(s) AND/OR TASK(s) HIGH LEVEL OF INTERDEPENDENCE MEMBERS HAVE VARIETY OF SPECIAL

SKILLS - SYNERGY POTENTIAL

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*TEAM CHALLENGES & FORMATION*GROUP OR TEAM?

NORMING CONSISTENCY = TEAM STRONG LEADERSHIP AND

PROCESS OWNERSHIP = TEAM STEADY STAGE PROGRESS =

TEAM “STAGE CHAOS” = GROUP

– LACK OF ABOVE STRUCTURES

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*TEAM CHALLENGES & FORMATION*RECIPE FOR SUCCESS

CLEAR TEAM GOALS/OBJECTIVES PLAN FOR GOALS/OBJECTIVES ROLE CLARITY EFFECTIVE COMMUNICATION

- PARTICIPATE, LISTEN, FEEDBACK MUTUALLY BENEFICIAL BEHAVIOR DECISION MAKING PROCEDURES

-CONSENSUS v. COMPROMISE

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TEAM CHALLENGES & FORMATIONMANAGING NORMS

TEAMS HAVE A CULTURE - NORMS- REINFORCED BY MANAGERs

POSITIVE ROLE MODEL INVOLVEMENT IN PLANNING STIMULATE CONSENSUS REINFORCE/REWARD BEHAVIOR FEEDBACK AGAINST STANDARDS

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*TEAM CHALLENGES & FORMATION*TASK MANAGEMENT

INITIATE: NEW IDEAS OR SOLUTIONS SEEKING: SEARCH FOR FACTS GIVING: RELEVANT INFO/FACTS CLARIFY: SUGGEST OR COORDINATE SUMMARIZE: ASSESS & QUESTION

LOGIC

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TEAM CHALLENGES & FORMATIONTEAM CONTRACT

CONSENSED RULES OF ENGAGEMENT (ROEs) FOR ALL TEAM MEMBERS

ESTABLISH EXPECTATIONS OF ACCEPTABLE GROUP BEHAVIORS

ESTABLISH GUIDELINES FOR INDIVIDUAL CONDUCT w/in TEAM

PROVIDE CONSEQUENCES OF INDIVIDUALS NOT FOLLOWING ROEs

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*TEAM CHALLENGES & FORMATION*ACTION PLAN

SINGLE DOCUMENT TO CAPTURE KEY ACTIVITIES

AREAS COVERED:- WHAT - METHOD OF ACTION- HOW - SPECIFIC TASKS- WHO - ACCOUNTABLE TEAM MEMBERS

- WHEN - START & COMPLETION DATES- RESOURCES - $, PEOPLE, “STUFF”

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TEAM CHALLENGES & FORMATIONRECIPE FOR SUCCESS

DECISION MAKING PROCEDURES BALANCED PARTICIPATION GROUNDRULES (ROEs) FUNCTIONAL TEAM PROCESS MANAGEMENT BY FACT

- SYSTEMATIC/SCIENTIFICAPPROACH TO DECISION MAKING

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*TEAM CHALLENGES & FORMATION*CONSTRUCTIVE FEEDBACK

ACKNOWLEDGE NEED GIVE POSITIVE/NEGATIVE FEEDBACK CONTEXTUAL FEEDBACK TIMING GIVE FEEDBACK

- DESCRIPTIVE, UNLABELED, REALISTIC, NONJUDGMENTAL, FACTUAL, NONANECDOTAL

RECEIVE FEEDBACK- BREATHE, LISTEN, QUESTION, PROCESS

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TEAM CHALLENGES & FORMATIONSUMMARY

ELEMENTS OF TEAM PERFORMANCE TEAM ALIGNMENT EFFECTIVE BEHAVIORS

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TEAM CHALLENGES & FORMATIONPLAYING WELL IN THE SANDBOX

“VOTING HAS NO PLACE IN THE CONSENSUS-BUILDING PROCESS. VOTING IS A CONVENIENT WAY OF DISPOSING OF AN ISSUE WITH DISPATCH, BUT IT COMMONLY SUPPRESSES CONFLICT RATHER THAN RESOLVES IT.”

- WYNN AND GUDITIS