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Thomas C. Dolan, PhD, FACHE, CAEPresident and Chief Executive Officer

American College of Healthcare Executivesache.org

OBSERVATIONS FOR HEALTHCARE EXECUTIVES:A CATALYST FOR CONVERSATION

Observations for Healthcare Executives:A Catalyst for Conversation

• Observations About Our Healthcare System

• Observations About Our Healthcare Organizations

• Observations About Ourselves

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Observations About Our Healthcare System

Observations About Our Healthcare System One of our greatest challenges is

the American public’s expectations of our healthcare system

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Observations About Our Healthcare System Our healthcare system is not the

primary determinant of our health status

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Observations About Our Healthcare System Healthcare executives also need to

protect the disadvantaged

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Observations About Our Healthcare System We need to reduce healthcare costs,

not just control them

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Observations About Our Healthcare Organizations

Observations About Our Healthcare Organizations Stakeholder service is Job 1

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Observations About Our Healthcare Organizations It is virtually impossible to over-

communicate

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Observations About Our Healthcare Organizations Both high quality and cost

effectiveness are important

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Observations About Our Healthcare Organizations Healthcare organizations and their

leaders need to model ethics, diversity and collaboration

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Observations About Our Healthcare Organizations Invest heavily in board orientation

and education

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Observations About Our Healthcare Organizations Provide board members with a

continual flow of information designed for them

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Observations About Our Healthcare Organizations If staff are one of your organization’s

most important assets, then act accordingly

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Observations About Our Healthcare Organizations Invest heavily in staff orientation

and education

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Observations About Our Healthcare Organizations We usually delay terminating poor

performers

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Observations About Our Healthcare Organizations When the time is right, help staff find

their next position inside or outside your organization

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Observations About Ourselves

Observations About Ourselves Those who fail to learn today

often fail to earn tomorrow

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Observations About Ourselves

EQ is more important than IQ

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Observations About Ourselves Network for your employer and

yourself

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Observations About Ourselves Master both your internal and

external environments

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Observations About Ourselves

Effective leadership is often uncomfortable

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Observations About Ourselves Hubris will destroy your career

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Observations About Ourselves Self-evaluate, since others are

always evaluating you

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Observations About Ourselves Be both a high-touch and a

high-tech communicator

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Observations About Ourselves

You can be anything, but not everything

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Five Questions What makes you personally and

professionally happy? What kind of work-life balance do you

want now and in the future? What do you want to be doing 5, 10, 15

and 20 years from now? What do you want to do now and where? What education and experience do you

need?

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Observations About Ourselves

Only you are responsible for your work/life balance

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Observations About Ourselves You must be a manager and a

leader

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Thomas C. Dolan, PhD, FACHE, CAEPresident and Chief Executive Officer

American College of Healthcare Executivesache.org

OBSERVATIONS FOR HEALTHCARE EXECUTIVES:A CATALYST FOR CONVERSATION