PROJECT REPORT

ON“A STUDY ON EMPLOYEE ENGAGEMENT AT

WORKER LEVEL”

Submitted by:

Shivam Chauhan Sri Balaji Society Roll No. – HRD1310435 Submitted to: PGDM (HR) Batch: 2013-15

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TABLE OF CONTENTS

SNO. Topic Page no.1 Certificate

2 Declaration 3

3 Acknowledgement 6

4 Executive summary 10

5 Introduction 11

6 Company and Product Profile 13

7 Analysis &Interpretation 14

8 Findings 16

9 Conclusions 18

10 Recommendations 19

11 Bibliography

12 Annexure

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CERTIFICATE OF THE GUIDE

This is to certify that the Summer Training Project Work titled “EMPLOYEE

ENGAGEMENT at WORKER LEVEL” is a bonafide work of Shivam Chauhan, carried

out in partial fulfillment for the award of degree of Post Graduate Diploma in Management

(Human resource) for the Academic year 2013-2015 of Balaji law college , Pune under my

guidance.

The project work is original and not submitted earlier for the award of any

degree/diploma or associate ship of any other University/Institution.

Place: Date: Signature of the Guide

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DECLARATION

I ,hereby declare that the Summer Training Project Work entitled ” Employee Engagement

” submitted to Balaji law college, Pune is a record of original work done by me under the

guidance of Mr. Sameer Raul , Mumbai west region HR Manager of ACC Concrete .

I further declare that no part of this project has been published or submitted to anybody.

Place: Shivam Chauhan

Date: Roll No. -

PM&HR (2013-2015)

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ACKNOWLEDGEMENT

I, Shivam Chauhan, PGDM Student in Balaji law college , Pune is highly grateful to all those

who guided me in completing this Summer Internship Project.

First of all, I would like to express my sentiments of gratitude and in debtness to the entire

family of ACC and especially Mr. Sameeer Raul (HR Manager), who provided me such a

wonderful opportunity to do Summer Training and provided their valuable suggestions in

understanding the work of the Project.

Words can never express the deep sense of gratitude, I feel for ACC Concrete employees,

who has been a constant source of inspiration and encouragement for me.

I would also thank my Institution and my faculty members without whom this project would

have been a distant reality

I am heartily thankful to all the persons who helped and cooperated with me for completion

of this report. Without their help this report would not have been completed.

Shivam Chauhan Roll No.-

PM&HR (2013-2015)

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EXECUTIVE SUMMARY

The summer training that we do is to get an experience of how the corporate world functions

and how the theory is different from the practical aspects of the industry. For the same

purpose I got an opportunity for my training at ACC Concrete, Mumbai in Administrative

Division in Human Resource Department.

There were two projects that were completed by me:-

1.) Conducting Employee Engagement activity & survey at Plant level.

In this project was to find out what level of engagement do employees at plant level feel for

their work and how can you further motivate them to work better for the organization so that

they feel more engaged towards their work. First I was to select the appropriate research

method, which was taken up as survey method through filling up of questionnaires by

employees at Plant and conducting TUG-O-WAR at all the 6 plants in Mumbai and then as

intern conducted a survey by visiting different concrete plants of the companies in Mumbai

sion , Borivali, deonar , palawa , lower parel & bhayenderpada .

My project consisted of the questionnaire related to current employee engagement activity

conducted and employee engagement issues in the company

Through the survey, many different factors came in picture which may help the organization

to improve the morale & participation level of employees towards work.

Employee self recognition and appraisal

Showing respect towards workers

Proper drinking facilities

Rest rooms and canteen facilities

One day off in a week

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2.) Conducting Employee Engagement activity and employee birthday celebration on Corporate Level

In this I was to make arrangements for employee’s birthday celebration at the end of each

month along with dusherra and diwali celebration. Further estimating budgets for diwali gifts

to employees and also deciding it and designing employee birthday calendar.

3.) Maintaining Employee Leave data through SAP

In this I was asked to maintain the leave attendance of employees at all plants as well as

corporate level manually on employee leave attendance form.

4.) Recruiting QA/QC Engineer for Mumbai region

In this we were given source of recruitment as Naukri.com from where we have to search

pool of potential candidate, invite them for interview and then final selection of them.

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INTRODUCTION

During my summer internship, I was assigned the project to conduct employee engagement

at plant level by Acc Concrete Ltd., for this I had to conduct TUG-O-WAR at plant level and

then take a survey from the employees.

My project was to study about their perception towards the company and to identify whether

there is a need to conduct such activities or not i.e. these activities are a sense of relaxation

for employees if they are preferring it then it must be more and more be introduced .then my

second task was to prepare employee birthday calendar and along with it select and decide for

employee diwali gifts for all level .my third task was to recruit 1 QA/QC engineer for

Mumbai region through web portal naukri .com . My fourth task was to organize diwali and

dusherra festival along with employee birthday celebration. My fifth task was to manage

employee leave data manually through SAP.

NEED OF THE STUDY:

The primary objective of this project was to conduct employee engagement activity at

plant level

An attempt was made to study the employee’s perception about the activity being

conducted and about the company, which will give a thorough analysis for the future

growth of the company.

To encourage and enhance good relations among employees through all these

activities

To study the employees problems at all levels of plant from shop floor to top most

management.

To understand the recruiting process for hiring quality engineer for ACC.

The data collected by me will help the company for future growth of the company

The study would provide a hand in live experience for the trainee on how one can be

able to fulfill the job needs and satisfactorily carry out his/her work with sincerity and

honesty. It will provide an exposure in the real life work.

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5.2 OBJECTIVE OF STUDY:-

The objectives of the study are as follows:-

PRIMARY OBJECTIVE:

To study employee engagement at plant level through conducting employee

engagement activities both at plant and corporate level.

SECONDARY OBJECTIVE:

To gather information by conducting survey with its existing customers and to

alter facilities accordingly

To understand the present status of the employee’s mind towards the

organization that they are satisfied with the company or not

To undertake recruitment process to recruit QA/QC engineer for ACC Mumbai

region

To maintain employee leave attendance using SAP

To construct employee engagement calendar for employees

To organize dusherra and diwali celebration along with employee birthday

celebration on every month.

This study will also assist company to know where they have to improve to treat

employees better

To find out the satisfaction levels of the Employees with the current system.

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COMPANY AND PRODUCT PROFILE

OVERVIEW OF CONCRETE INDUSTRY

The Ready Mix Concrete (RMC) industry is growing due to the superior technical properties over normal concrete, but the potential is still hugeThe Ready Mix Concrete (RMC) industry in India is in its early stages with cement consumption of just 2-3 per cent of total production. This is evident from the fact that in the West, the RMC consumes 60 per cent of total cement production. However, since the demand for RMC is expected to grow exponentially, cement manufacturers in India such as Ultratech, ACC, Madras Cements, India Cements, Ambuja Cements, among others, have forayed into the business. As the industry grows, it will make aggregate distribution and production more organized as large players are likely to venture into the aggregates business themselves or have a long-term relationship with commercial aggregate companies.The cement companies are able to leverage the RMC market in a better way since cement is one of the essential ingredients in the manufacture of RMC. Of course, acquiring and operating suitable aggregate quarries in India is a difficult task, but since cement companies possess sufficient experience in limestone quarrying will have technical competency of running such captive operations too.

The use of RMC is growing due to its superior technical properties than normal concrete. The difference between normal concrete and RMC lies in the technology used for production, transportation and placement. In the case of RMC, all the ingredients are proportioned in accordance with the standard codes of practice to get the targeted strength and durability. The quality of concrete depends on the way it is mixed, placed, compacted, finished, cured and protected. RMC used in construction makes it possible to achieve speed with qualityThe acceptability of RMC is certainly high in large cities and metros and as many as around 40 cities are currently using RMC for several infrastructure projects. Specifications in tenders by municipal corporations, public works and other government bodies will play a big role in growth of RMC.

ACC is one of India’s foremost cement manufacturers with a countrywide network of factories. Established in 1936, the company set up India’s first commercial Ready Mix Concrete (RMX) plant in Mumbai in the year 1994. Today this business has been reorganized as a separate company called ACC Concrete Limited which is one of the largest manufacturers of RMX in India with over 55 modern plants in major cities such as Mumbai, Bangalore, Kolkata, Chennai, Delhi, Hyderabad, Goa, Pune and Ahmedabad. ACC has won accolades for environment friendly measures taken at its plants and mines, and has also been felicitated for its acts of good corporate citizenship.. ACC is now part of the worldwide Holcim Group. ACC is the most preferred cement brand name in India

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COMPANY PROFILE

ACC (ACC Limited) is India's foremost manufacturer of cement and concrete. ACC's operations are spread throughout the country with 17 modern cement factories, more than 40 Ready mix concrete plants, 21 sales offices, and several zonal offices. It has a workforce of about 9,000 persons and a countrywide distribution network of over 9,000 dealers. ACC has rich experience in mining, being the largest user of limestone. As the largest cement producer in India, it is one of the biggest customers of the domestic coal industry, of Indian Railways, and a considerable user of the country’s road transport network services for inward and outward movement of materials and products. ACC plants, mines and townships visibly demonstrate successful endeavours in quarry rehabilitation, water management techniques and ‘greening’ activities. The company actively promotes the use of alternative fuels and raw materials and offers total solutions for waste management including testing, suggestions for reuse, recycling and co-processing.ACC was the first recipient of ASSOCHAM’s first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976. Decades later, PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002. Over the years, there have been many awards and felicitations for achievements in Rural and community development, Safety, Health, Tree plantation, afforestation, Clean mining, Environment awareness and protection.

PRODUCT PROFILE

READY MIX CONCRETE:ACC set up India's first commercial Ready Mix Concrete (RMC or RMX) plant in Mumbai in 1994. ACC Concrete is one of the largest manufacturers of RMX in India with over 50 modern plants in major cities such as Mumbai, Bangalore, Kolkata, Chennai, Delhi. Hyderabad, Goa, Pune and Ahmedabad.Ready Mix Concrete, or RMX as it is popularly called, refers to concrete that is specifically manufactured for delivery to the customer's construction site in a freshly mix and plastic or unhardened state. Concrete itself is a mixture of Portland Cement, water and aggregates comprising sand and gravel or crushed stone. In traditional work sites, each of these materials is procured separately and mix in specified proportions at site to make concrete. Ready Mix Concrette is bought and sold by volume - usually expressed in cubic meters. RMX can be custom-made to suit different applications.

High Strength Concrete High Performance Concrete Self-leveling Concrete Self-compacting Concrete Coloured Concrete Concrete made with binary and ternary blends of cements Early strength Concrete Fibre reinforced Concrete

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Ready Mix Concrete is manufactured under computer-controlled operations and transported and placed at site using sophisticated equipment and methods. RMX assures its customers numerous benefits:

Uniform, consistent and assured quality of concrete Flexibility in concrete design mixes Easier addition of admixtures Faster and speedier construction Reduced inventories, material handling and storage of raw materials at sites Savings in labour requirements, labour costs and supervision of labour Reduced wastage of materials

These of RMX is an environmental friendly practice that ensures a cleaner work place and causes minimal disturbance to its surroundings. This makes its utility more significant in crowded cities and sensitive localities.In contrast to this, conventional methods of making, transporting and placing concrete at most construction sites are somewhat labour-intensive and suffer from practices which may be erratic and not very systematic.Therefore the use of Ready Mix Concrete can prove to more cost effective in the longer term while ensuring that structures are built faster and using concrete that comes with higher levels of quality assurance.

  CENTRAL PROCUREMENT :

ACC has a countrywide spread of 17 modern cement plants. This large network of manufacturing units consumes a wide spectrum of inputs – about 60,000 different items ranging from Coal, Gypsum, Slag, Packaging material (bags), Refractories, Steel, Grinding Media, Electrodes, Cables, Bearings, Conveyor Belts, Spares of various mechanical, electrical and instrumentation equipment, Mining Equipment and their spares and explosives.ACC has a vendor base of more than 6000 suppliers spread across the country.A team of professionals at Corporate, Regions and Plant Level manages the procurement function. The function is organized so as to derive maximum value for the company through economies of scale from central pooling and procurement of some inputs at the corporate level while meeting individual operational requirements at plant level. The Procurement function comprises a Central procurement team at the corporate office for the requirement of major inputs for the operations of cement plants.

 

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OCCUPATIONAL HEALTH & SAFETY:

 Occupational Health & Safety (OHS) is a vital part of ACC’s journey towards Sustainable development. Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council. There is a continuous effort to measure and improve Safety Management Systems to avoid accidents.We have an Apex OH & S Committee headed by the Managing Director. This committee oversees implementation of our OH & S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene and occupational health.

The following are some OH & S initiatives at our plants:

OH & S brochures, signages, posters and mailers used extensively Monthly Safety Gate Meetings held at all our plants. Safety Audit and TPM Audits carried out annually Safety Professionals meets twice a year to discuss and share  knowledge on Safety

Statistics and implementation of safety  measures at each unit. Safety Observation Tours (SOT) conducted weekly by all line  managers Behavioral Safety Training programmes for workers at all plants Incident investigations for all incidents including near misses (with  potential for

injuries). The findings and recommendation are  shared across the company

HR AT ACC Ltd

Employee welfare receives prime attention at ACC. We have severalschemes for general welfare of employees and their families. These cover education, healthcare, retirement benefits, loans and financial assistance and recreation facilities. ACC townships have excellent schools that are often the best in the district. Education at these schools is subsidized for employees’ wards. We offer attractive scholarship allowances for children studying at places away from their parents, merit scholarships for outstanding children and financial assistance for employees’ children to pursue higher professional education.Liberal medical benefits are made available to employees and their family members by way of reimbursements towards normal medical treatment, domiciliary treatments and special sanctions for serious illness. Each of our townships has well-equipped health care centres with qualified medical staff and facilities, ambulance, referrals and tie-ups with reputed hospitals for specialised treatment. In addition, there are regular health checkups, camps and programmes.Employees are eligible to apply for loans and financial assistance for various purposes such as purchase of assets, residential premises as well as a scheme that provides for supply of cement at subsidized rates to those building their own houses.At our cement plants and factories, employees are provided furnished and unfurnished accommodation based on their entitlements. At many locations, the employees are given free electricity, free water supply and free bus facility for nearby places and schools. These houses are well-maintained and periodically upgraded. 

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VISION

BOARD OF DIRECTORS

Mr N. S. Sekhsaria (Chairman)

Mr Bernard Terver (Deputy Chairman)

Mr Harish Badami (Chief Executive Officer & Managing Director)

Mr Bernard Fontana 

Mr Shailesh Haribhakti 

Mr Aidan Lynam 

Mr Sushil Kumar Roongta

Mr Ashwin Dani

Mr Farrokh K. Kavarana 

Mr Vijay Kumar Sharma

Mr Arunkumar Ramanlal Gandhi

Mrs Falguni Nayar

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REWARDS &RECOGNITION

1. CSR Impact Award 2014 to ACC Lakheri by Indian Institute of Corporate Affairs

2. New National Energy Conservation Award 2013: Certificate of Merit in the Cement Sector from Bureau of Energy Efficiency, Government of India to ACC Thondebhavi

3. First Prize in Energy Conservation and Innovation in Energy Conservation to ACC Jamul by New Management Association and National Institute of Technology

4. ACC ranked as India's Most Admired Company in the Cement Sector

5. Golden Peacock Environment Management Award-2014 to ACC Gagal from Institute of Directors

6. CII GreenCo Rating Gold to ACC Kymore and Silver to Kudithini at GreenCo Summit 2014 by Confederation of Indian Industry

7. ACC wins Smart Green Initiative Award at Green Cities Forum 2014

8. First Pt. Madan Mohan Malviya Award to ACC Gagal for Best CSR Practices in Education, 2014.

9. Golden Peacock National Quality Award 2014 to ACC Thondebhavi from Institute of Directors, India.

10. Green Manufacturing Excellence Award 2014 to ACC Chanda, Lakheri, Sindri, Tikaria and Wadi in Challengers category by Frost & Sullivan

11. Green Manufacturing Safety Excellence & Believers Award to ACC Lakheri and first runner up to ACC Wadi by Frost & Sullivan.

12. Earth Care Awards instituted by JSW Foundation and The Times of India to ACC Kymore for Excellence in Climate Change Mitigation & Adaptation in category 'Green House Gases Emission Reduction in Industries'

13. Federation of Indian Chambers of Commerce & Industry (FICCI)CSR Corporate Citizen award to ACC Thondebhavi for exemplary innovation in promoting CSR

14. Confederation of Indian Industry (Southern Region) award to ACC Kudithini in appreciation of efforts rendered in Environment Health and Safety Practices and Policies for 2013

15. Karnataka State Safety Award - first prize - to ACC Kudithini from Government of Karnataka

16. ASSOCHAM Appreciation Award to ACC Thane for outstanding CSR activities

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MILESTONES

1993 ACC’s Research & Consultancy Directorate awarded contract for providing “concrete batching plant services” to the Bharat Diamond Bourse project in Mumbai’s Bandra Kurla Complex, making this India’s first commercial ready mixed concrete plant

1995 ACC Ready Mix Concrete plant set up in Kolkata

1996 Ready Mix Concrete plant set up in Kalamboli, Navi Mumbai

1996 Ready Mix Concrete plant set up in Bangalore

1997 ACC Concrete sets up plants in Faridabad near New Delhi and Haldia near Kolkata

2001 Concrete of grade M-75 used in India for the first time in construction of JJ Flyover, Mumbai

2001 Largest pour of concrete in India completed successfully at Wadi expansion project, Karnataka

2002 ACC concrete is used in the construction of Shreepati Arcade in Mumbai, then India’s tallest building

2002-03 ACC concrete used in leading infrastructure projects eg. Mumbai-Pune Expressway, Delhi Metro, AJSC Bose Flyover Kolkata, Dewas-Indore Bypass

2008 ACC Concrete hived off as a separate wholly owned subsidiary company of ACC Limited

2011 ACC Concrete introduces a range of Ready mix concrete products & solutions to meet changing customers need under Value Added Solutions (VAS) portfolio

2012 ACC Concrete merged into ACC Limited

2012 ACC Concrete successfully produces high strength M100 grade of concrete and demonstrates it Live, being pumped over 300m pipeline, for the first time in India

2012 UTWT 24 (Ultra Thin White Topping 24) launched as VAS for repairing roads that can be thrown open to traffic within 24 hours. First demonstration road built at Tembhi naka in Thane for Thane Municipal corporation and opened for traffic within 22 hours of being built.

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2013 ACC wins CII-ITC Sustainability Prize, the highest honour awarded by CII ITC for 2013, as one of India's Most Sustainable Companies

2013 ACC ranked as India's Most Admired Company in the cement sector by Fortune India and Hay Group India

2014ACC Concrete is launching a range of new products under its Allied Concrete Products portfolio

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1. EMPLOYEE ENGAGEMENT ACTIVITIES CONDUCTED AT PLANT LEVEL

PALAWA PLANT

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BORIVILI PLANT

BHAYENDRPADA PLANT

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2. EMPLOYEE ENGAGEMENT AT CORPORATE LEVEL WITH EMPLOYEES BIRTHDAY, DIWALI,DUSHERRA CELEBRATION AND DESIGNING EMPLOYEE BIRTHDAY CALENDAR

BIRTHDAY CELEBRATION

20

21

DUSHERRA CELEBRATION

22

DIWALI CELEBRATION

23

24

EMPLOYEE ENGAGEMENT GAMES AT CORPORATE LEVEL

HOUSIE GAME

25

DART GAME

26

27

EMPLOYEE BIRTHDAY CALENDAR

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February

People born in this month are Holder of the knowledge of thedimensions ,the spark of all the inventions ,desire to achieve and fortune

KartikKumarRoy on 1st

BapuPati on 5th

Irfan Ullah 10th

PurnenduDey&BabanGhante on 12th

Pravin Mane &BadruRamuRathod on 15th

Ramesh Dharne on 17th

PravinPatil on 21st

BipinSorthi on 22nd

Abid Ali khan& Prasad Pednekar on 24th

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People born in tthis month are classified as “ the life giver “,you have potential to bring and promote life to all that you desire ,fixed and strongly motivated by the will to succeed.

Narayana patra on 5th

Sanirajkyatamwar on 6th

Sanjay Chaurasiya on 10th

RavikantChobitkar on 15th

Shubhankar V on 17th

Ishansachdev on 18th

DhirenPatel on 19th

Rahul Fulmali on 21st

Bhupesh Jain on 25th

Sachin Nitnavare on 26th

3. MAINTAINING EMPLOYEE LEAVE DATA THROUGH SAP & EMPLOYEE TIME ANALYSIS

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EMPLOYEE TIME ANALYSIS

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4. RECRUITING QA/QC ENGEINEER FOR MUMBAI REGION

Sr. No.

Name of Employee Time

1Ishwar Shetkar

11.00 am

2

Jadhav Sanket prakash

11.30 am

3Sagar Mate

12.00 noon

4

Imran Iqbal Jamdar

12.30 pm

5Gaurav Giri

2.00 pm

6Akshay Mohite

2.30 pm

7

Sangamesh B. Bushetti

3:00 PM

8Rakesh Chauhan

3.30 pm

9swaroop patil

4:00pm

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5.3RESEARCH METHODOLOGY:-

1.3.1 Introduction of Research:-

Research is a process with the help of which new concepts arises. It is the increase in

the actual knowledge stock. It can be called as movement from known to unknown

and vice-versa. It is also a continuous process. It is a scientific as well as systematic

process, which includes defining and redefining the problem to develop hypothesis, to

collect and define the information/data, to analysis the information and bring out the

mother of discovery. An individual makes the effort in research and society or public

takes its benefits because the results are usually generalized.

5.3.2 Methodology:-

Research Methodology means the method carried out to study the problem. It shows

the type of research design, sources used to acquire data, handling challenges during

the course of study. This report follows a two way data collection. One part of data

collection is entirely based on secondary data. And another part is based on primary

data. After collecting the data from various sources regarding the objectives, it was

then tabulated in Ms Excel.

A study is conducted to know the views of the Employees on the Current System.

To know the attitude of the Employees data is collected through structured ).

questionnaire (Where questions are in pre-arranged order

The questionnaire consists dichromatic, multiple choice and open ended questions.

The questionnaire is designed for Employees working with ACC Concrete;

Exploratory research helps us to determine the best research design and data

collection method. There are various data limitations; we need to take decision in

short period of time for which exploratory research is suitable.

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5.3.3 Data Source:-

Research included gathering both primary and secondary data. Primary data is the

first hand data, which are selected a fresh and thus happen to be original in character.

Primary data feedback was collected from the existing employees about their work

and level of satisfaction .

Secondary data are thosewhich have been collected by someone else and which

already have been passed through statistical process. The sources of secondary data

are internet, companies websites, newspapers and magazines.

5.3.4 Research Approach:-

The research approach used was survey method which is a widely used method for

data collection and best suited for descriptive type of research. Survey includes

research instrument like questionnaire which can be structured and unstructured.

Target population is well defined and various methods like telephonic interviews and

personal interviews are employed.

5.4 SAMPLING METHOD:-

The target customers for the company are own employees and contract employees . The

study is conducted for west Mumbai region .To achieve the objectives, both primary and

secondary research has been done.

1.4.1 Sample size

A sample size of 65 has been taken for data collection. The respondents wereof

Haryana, UP, Gujarat, Pune. The survey was carried out for 7 weeks.

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5.5LIMITATIONS OF RESEARCH METHODOLOGY :-

Despite its scope, this methodology presents certain limits that must be taken into

account-

The time constraint is a major reason for incomprehensiveness.

Respondents were not willing to give their time for survey due to consistently

ongoing process 24*7

The sampling frame to conduct the study has been restricted to only existing &

potential customers.

Respondents were not willing to share correct information.

The views of people are biased therefore it doesn’t reflect true picture.

The data that has been obtained through the survey has been done manually.

The suggestions provided are as per the retailers understanding and could vary

from person to person.

Many respondents were not keen to answer the questionnaire.

In my server, I have taken a sample size of 200 retail shops, but only 61 retailers

responded.

5.6 SCOPE OF THE RESEARCH:-

1. Only the Employee Engagement is considered.

2. The study is conducted at ACC Concrete , Mumbai with a simple sample size

of only 65 employees .

3. In order to analyze the study the questionnaire has been designed as per

employees convenience

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DATA ANALYSIS & INTERPRETATION

1.5 Analysis of Survey : Area visited

(1) Sion Plant

(2) Deonar Plant

(3) Lower Parel Plant

(4) Borivili Plant

(5) Palawa Plant

(6) Bhayendarpada Plant

ii) Specialization of Employees at Plant :

(1) Plant Incharge

(2) Production Officer

(3) Batcher

(4) Quality Engeenier

(5) Loader

(6) Driver

(7) Dispatcher

(8) Lab Technician

(9) Field Technician

(10) Customer Relation Officer

(11) Maintenance Officer

(12) Helper

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An analysis of a feedback obtained from 65 respondents of different age group, qualification,

skill, designation of the department in ACC Concrete , at West Mumbai Division was done

through tabulation and pie-chart. Each question of the questionnaire, used for survey, was

translated into separate pie chart with percentage break-up. The questionnaire utilized for the

purpose of the research was a semi-quantative one.

The questionnaire dealt with different issues, which are considered to be critical factors of

employee engagement. Few of the questions were like, “involvement of the employees in

decision making”, “employee moral”, “honest and two way communication between the

managers and workers”, “commitment to the assigned job”, etc.

However to reduce the level of the biasness in the research, the questionnaire didn’t include

the personal details like name and designation of the employees, but other details like age

group, education qualification, skill set etc. were included in it. These details were helpful in

knowing the attitude and the level of commitment of the employees towards the organization.

A detailed analysis of all the aspects affecting employees engagement at West Mumbai

Division of ACC Concrete Steel reveled the following facts and figures.

37

Employee Profile

38

1. Age group 20-25 26-30 31-35 36-40 40+

No of respondent 25 8 14 15 3

2. Qualification metric intermediate diploma degree masters

No of respondent 21 13 8 16 5

3. Language Hindi English Marathi others

No:of respondent 22 02 35 6

4. Year of service 0-3yrs 4-7yrs 8-10yrs 11yrs

No:of respondent 24 37 4 0

39

Sr. no

QUESTIONS Strongly agree

Agree Neutral Disagree Strongly Disagree

1 Does the management allows you to take part in discussions related to plant issues ?

9 40 15 1 0

2 Do this kind of team buildimg activities should be encouraged ? 15 42 8 0 0

3 Does the level of communication among the member will improve due to team building activities ?

8 41 16 0 0

4 Do you feel that rewards given in group activity exercises is fair to all groups ? 11 34 20 0 0

5 Does the motivation level of employees increased as compared to earlier after such activities ?

13 35 17 0 0

6 Do you feel that your ideas are implemented in the organization ? 12 37 19 0 0

7 Do you fel that there is sufficient arrangement in an organization for dealing with employee,s problem ?

9 34 16 8 0

8 Does the decision making is better at group level ? 12 32 16 7 0

Sno. Questions YES NO1. Does company continue with such kind of employee engagement

activities in future ?61 4

2. Does these kind of activities helps you in reducing stress? 59 6

3. Does company concern for employee recreational activities ? 60 5

4. Did you like this employee engagement activity? 59 6

5. Did you enjoy while performing such kind of activities ? 59 6

Present Designation

9%

8%

11%

8%

8%

9%8%

8%

11%

6%

3%5%

8%

Present Designation Plant Incharge

Quality Engineer

Field Technician

Loader Technician

CDS Officer

Lab Technician

Batcher

Production Officer

Driver

Maintenance Incharge

Helper

Dispatcher

Customer Relation Officer

9% of employees are plant incharge, whereas only 7% are auto quality engineer, 11% are field technician and 8% are loader technician, customer relation officer ,batcher ,production officer& lab technician,6%

are maintenance incharge ,4% dispatcher ,3% helper .

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Educational Background

33%

21%13%

25%

8%

Chart Title

Intermediate Metric DegreeDiploma Masters

About 33% of employees comes under intermediate , Where as 21% comes

under metric, 13% comes under degree, 25% comes under diploma, & 8%

comes under masters

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Age Group

20-2538%

26-3012%

31-3522%

36-4023%

40+5%

Age Group

About 35% of employees comes under 20-25 years of age group, Whereas 12%

comes under 26-30 years of category, 22% under 31-35 years category, 23%

comes under 36-40 years of category & 5% comes under 40 & above

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Language

34%

3%54%

9%

Chart TitleHindi English Marathi Other

About 34% of employees speak Hindi , Whereas 3% comes under English ,

54% comes under Marathi , & 9 % comes under other

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Number of Years in the Organizations

37%

57%

6%

No. of years in organization 0-3yrs 4-7yrs 8-10yrs 11yrs

About 37% of employees comes under 0-3 years of age group, Whereas 57%

comes under 4-7 years of category, 6% under 8-10 years & 0% comes under 40

& above , this shows that more than half of the employees are loyal towards the

organization

44

Does Management Allow to take part in the discussions related to plant issue ?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 5 10 15 20 25 30 35 40 45

9

40

15

1

0

About= 70% of employees feel that company allows them to take active part in

decision related to plant ,whereas = 20% of employees feel that company do

biasness among employees and only involve top and middle level employees in

discussions.

45

Do this kind of team buildimg activities should be encouraged ?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 5 10 15 20 25 30 35 40 45

15

42

8

0

0

About 87% of employees feel that such kind of team activities should be

conducted whereas 13% are not sure whether may or may not it should be

implemented , because continuously working for 8 long hours makes the job

monotonous and boring ,therefore if some relaxation would be there of such a

type they might better perform .

46

Does the level of communication among the member will improve due to such team building activities ?

12%

63%

25%

Strongly Agree Agree Neutral Disagree Strongly Disagree

About about 80% of employees agreed whereas 12 % are can’t say as by

conducting such activities it will will encourage more of social gathering and

will lead to better understanding of each other at work place .

47

Do You feel that rewards given in team building activities is fair to all groups ?

17%

52%

31%

Strongly Agree Agree Neutral Disagree Strongly Disagree

About 69 % of employees agreed that rewards given in conducting such activity

is fair but 31 are of can’t say according to them it must be something related in

financial terms such as extra pay as reward or bonus not material things as

company used to give some trophy and 2 times meal free of cost.

48

Does the motivation level of employees increased as compared to earlier after such activities ?

Strongly Agree Agree Neutral Disagree Strongly Disagree0

5

10

15

20

25

30

35

40

About 80 % of employees agreed as to by conducting such activities their

motivation towards their work has increased whereas 20% were of opinion as

after playing will get exhausted and work will get delay & pending for long

time ,unable to play in hot climate etc.

49

Do you feel that your ideas are implemented in the organization ?

Strongly Agree Agree

NeutralDisagree

Strongly Disagree

12

37

19

00

About 83% employees were of opinion that their ideas are implemented in the

organization whereas 17% of them were of opinion as to can’t say sometimes

they are some times they are not .

50

Do you feel that there is a sufficient arrangement in an organization for dealing with employee’s problem ?

Strongly Agree Agree Neutral Disagree Strongly Disagree

0

8

16

32

9

Chart Title

About 70% were of opinion as to that their grievances are not handled seriously

and only 12% were of opinion that their problem are rectified ,therefore

management should make proper arrangement for employees grievances and

issues .

51

Does decision making is better at group level ?

Strongly Agree Agree

NeutralDisagree

Strongly Disagree

12

32

16

7

0

About 60% were of opinion as to group decision making is better as it

encourages new ideas and views ,whereas 32 % were of opinion cant say and

only 18 % neglected that it is better at individual level as they were of saying

that by performing individual one is solely accountable for his work and

recognition .

52

Does company continue with such kind of employee engagement activities in future ?

YES 94%

NO6%

About 94% of employees were of opinion as to such activities must be

conducted in the future ,because it was the first time such activity is being

conducted at plant level for employees ,and were of opinion that these provided

a sense of relaxation from daily hectic schedule along with games .

53

Does these kind of activities help you in reducing stress ?

Yes 91%

No9%

About 91% of employees agreed that such recreational activities helps to reduce

stress to a great extent whereas 95 were not satisfied with it

54

Does company concern for employee recreational activities ?

7%

93%

Does company concern for employee recreational activities ?

Yes No

93% said company does not concern for employee recreational activity

therefore it should conduct some engagement activity from time time to time .

55

Do you like this employee engagement activity ?

Yes 91%

No9%

91% of employees liked the activity it means it was a great success and should

be recommended and implemented in future ,only 9% did not like it due to hot

climate

56

Did you enjoy while performing such kind of activities ?

91%

9%

Chart Title

Yes No

91% employees were very happy and excited after conductng such event

whereas only 9% were not they were of say to conduc t one time each day

57

EMPLOYEE LEAVE ANALYSIS DETA INETERPRETATION

1-3times 4-6 times 7-10 times 0

10

20

30

40

50

60

70

80

75

26

5

Count of early going

1-3 times 4-6times 7-10 times 0

10

20

30

40

50

60

70

60

43

20

Count of late Going

58

1-5 Times 6-10times 10+0

20

40

60

80

100

120

98

37

1

count on "out time" entry missing

59

1-5 Times 6-10 Times 10+0

5

10

15

20

25

30

35 33

16 16

count on "in time " entry missing

60

FINDINGS

Based on the analysis and interpretation of the data, findings are recorded which are

as follows-

As survey is conducted across 6 different plant locations in Mumbai, Maharashtra the

perception of employees may or may not greatly vary from one plant to another .

Employee engagement activity played a great role for motivating employees; hence it

should be conducted more often from time to time. .

The employees in Borivili and Palawa plant seems more likely and willing towards

conducting such activity and participated with full enthusiasm .

61

Proper canteen and drinking water facility was provided in only one plant out of the 6

plants visited .

Understood the procees of recruitment for hiring potential candidates in ACC

Concrete .

Designing employee birthday calendar and representing their names on calendar made

them feel much more attached and a feeling of belongingness .

Most of the employees reach office on time except a few ,it clearly shows a healthy

workplace to work .

By organizing festivals like Diwali,Dusherra created a joyful environment for

employees in the organization

Timely payment of salary doesn’t remain the key motivators all the time to keep

employee engaged but ,providing canteen ,restrooms one day off in a week ,arranging

a small movie time for employees within a plant can make them more engaged .

Excess of water logging in some plants can create a problem in smooth

functioning ,therefore need to be rectified soon .

CONCLUSION

Employee Engagement is the buzz word term for employee communication. It is a positive

attitude held by the employees towards the organization and its values. It is rapidly gaining

popularity, use and importance in the workplace and impacts Organizations in many ways.

Employee engagement emphasizes the importance of employee communication on the

success of a business. An organization should thus recognize employees, more than any other

variable, as powerful contributors to a company's competitive position. Therefore employee

engagement should be a continuous process of learning, improvement, measurement and

action.

62

We would hence conclude that raising and maintaining employee engagement lies in the

hands of an organization and requires a perfect blend of time, effort, commitment and

investment to craft a successful Endeavour.

Key Learning’s:-

Learned to deal with people and also to understand the ability to engage employees in the

organization which is very important ingredient in Human resource

The recruitment process provided us the insight as to what actually recruitment process is

and tactics to communicate with candidates while recruiting them

Money cannot be solely be only factor important to keep employees motivated all the

time ,other factor needs to be taken into consideration such as recognition, proper hygiene

facilities ,festive bonus etc

RECOMMENDATIONS:-

Proper arrangement of first aid facilities & room for employees at all plants should be

made mandatory and also an ambulance van for critical injury

Dealing with employees and worker with equal respect at workplace irrespective of

positions they hold.

Improvement in Employee Relationship and Communication.

To provide bonus to employee on festivals to make them more attached and motivated

towards the organization.

63

To incur recruitment from only one source cannot provide potential candiadate for

the desired job ,organization should switch on to few other sites such as times job,

monster job etc

Organization should continue conducting these activities from time to time,it should

not be like conducting once in every 6 months , it demolishes their will to participate .

Like employee birthday calendar for corporate employees, similarly employee

birthday calendar for worker at plant level should also be done .

Arrangement of suggestion and query box in each and every plant should be done

and Initiate Immediate Action for employee responses to queries and problems .

Cameras should be installed within the office premises so that employee timely work

and individual performance can be timely measured & also safety of employee

belongings .

Apart from carom , arrangements for chess, dart and pool should be also installed.

BIBLIOGRAPHY

1. Books

Kothari C.R., “Research Methodology” Methods and Techniques, New Age

International Publishers

Human Resource Management………………………….Subba Rao.

64

2. Websites:

http://en.wikipedia.org

www.books.google.com

www.hr-guide.com

ANNEXURE

BIOGRAPHICAL INFORMATION

PART -A

Please complete the following details for purposes of the research study by marking the box (with a tick) that is appropriate for you.

NAME: ___________________________________ EMPCODE:-……………………….

65

LOCATION:_____________________

1. Present Designation

Plant In charge

Quality Engineer

Customer Relation Officer

Field Technician

CDS Officer

Lab Technician

Batcher

Production Officer

Other: ………………………………….

2. Highest level of education

Intermediate

Metric

Degree

Diploma

Masters

3. Age

20-25 yrs

26-30 yrs

31-35 yrs

35-40yrs

40+

4. Gender

66

Male

Female

6. First Language

Hindi

English

Marathi

Others………………….

7. No of years with the Organization?

0 - 3 yrs

4 - 7 yrs

8 - 10 yrs

11 yrs +

PART-B

WORK SATISFACTION AND ENGAGEMENT QUESTIONNAIRE

CONFIDENTIAL

1. INTRODUCTION

It is fairly obvious that people differ from one another in what they need and expect toget from different areas of their lives. Please think about the work you do and because most jobs are not perfect, consider what would make it better from your point of view.

2. With each question, you have a choice of FIVE answers. Choose one of the following marking the box (with a tick) that is appropriate for you:

67

STRONGLY DISAGREE = 1

DISAGREE = 2

NEUTRAL = 3

AGREE = 4

STRONGLY = 5

QUESTIONS 1 2 3 4 52.1 Does the management allows you to take part in discussions Related to plant issues?2.2 Do this kind of group activity exercises should be encouraged?

2.3 Does the level of communication among the member will improve Due to group activity exercises?2.4 Do you feel that rewards given in group activity exercises is fair to all Groups?2.5 Does the motivation level of employees increased as compared to Earlier after such activities?2.6 Do you feel that your ideas are implemented in your organization?

2.7 Do you feel that there is sufficient arrangement in an Organization for Dealing with the employee’s problem?2.8 Does decision making is better at group level?

3. Does the company continue with such kind of employee engagement activities in

future ?

YES NO

4. Does these kinds of activities help you in stress management?

YES NO

5. Does company concern for employee recreational activities?

YES NO

6. Did you like this employee engagement activity?

68

YES NO

7. Did you enjoy while performing such kind of activities?

YES NO

8. What HR should do more for reducing stress management?

Ans

9. What other activities you would suggest?

Ans

10. What is the best thing about working for this company?

Ans

11. What could company do to enhance your satisfaction as a company employee?

Ans

69