1 usepa 28 th annual national conference on managing environmental quality systems san antonio,...
TRANSCRIPT
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USEPA 28th Annual National Conference on Managing Environmental Quality SystemsSan Antonio, TexasMay 12, 2009
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Overview
Background
Overview of new EPA Quality Policy CIO 2106.0
Approaches to align EPA Office operations w/new Q policy
Identifying OEI’s products and services
Identifying applicable policies and procedures
Capturing desired major quality features
Quality System toolbox
Interactive mapping
Conclusion
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Background
EPA’s traditional Quality System has focused on data
and data quality.
Several forces have contributed to a broadening of EPA’s
perspective on quality: 2002 Information Quality Guidelines
Rise of Internet-based information products
Science Policy Council dialogue
This has resulted in the development and issuance of a
new EPA Quality Policy (CIO 2106.0).
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Overview of new EPA Quality Policy CIO 2106.0
Issued October 2008.
Previous Quality System scope (per 2105.0): Collection/evaluation/use of environmental data
Design/construction/operation of environmental technology
New Quality System scope: Agency products and services
developed for external distribution or dissemination.
Each EPA organization will need to revisit its Quality
System to reflect the new policy.
This presentation summarizes what OEI is doing to get a
head start.
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Approaches to align EPA Office operations w/new Q policy
OEI’s Quality System has always been unique Data collection is a small part of OEI’s mission.
OEI’s mission involves a wide range of information products
and services.
Thus OEI is in a good position to get started on
aligning with the new policy.
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Identifying OEI’s products and services
Based on a series of interviews with OEI managers: What are your products/services?
What are the applicable policies and procedures?
Who are your customers and what are their expectations?
How do you translate those expectations into specific quality
attributes?
Analysis of interview results produced a set of
categories for products/services as well as quality
attributes.
OEI Product/Service Categories
Infrastructure: Shared IT services Shared data services Technical and security infrastructure
Information Products Data/information systems Science/data analysis Publications
Program Operations National program leadership/management Administration of Agency and Federal programs
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Identifying applicable policies and procedures
CIO policies: We created a spreadsheet mapping the applicability of the suite of Agency IT/IM policies to our list of OEI products and services.
Other policies: We also mapped other resources that may be helpful:
Federal government requirements and recommendations, e.g.: Federal Enterprise Architecture Program Consolidated Reference Model Document NIST Information System Security Requirements Information Management: Information Assurance (Army Regulation 25-2)
National/international standards and guidelines, e.g.: Capability Maturity Model Integration (CMMI) Control Objectives for Information and Related Technology (COBIT) Software Engineering – Guidelines for the application of ISO 9001:2000 to
computer software (ISO/IEC 90003:2004)
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Capturing desired major quality features
Functionality Access, accessibility
Utility, usability
Consistency, uniformity, integratability, interoperability, stability
Sufficiency Accuracy, uniqueness, reliability, currency
Completeness, representativeness
Compliance, conformance
Capturing desired major quality features (cont.)
Efficiency Ease of use, agility Cost effectiveness Timeliness
Customer Service Communication Competence Credibility Responsiveness
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Quality System Toolbox
Quality Plan QMPs QAPPs Product/Service Quality Plan Administrative Quality Plan
Quality Targets Understanding customer expectations Quality feature measurements QA Review Form (extramural actions) Performance/acceptance criteria
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Quality System Toolbox (cont.)
Quality Preparedness Training Technical approach or process map Policies, procedures, guidance, standards
Quality Assessment QA Surveillance Plans Data Quality Assessment Quality audits/assessments Peer review Product/predissemination review Internal or customer feedback
Continuous Improvement Corrective/preventive actions Process enhancement
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Interactive mapping
We created a prototype web-based tool that combines: Products/services for each OEI Office Applicable quality attributes Relevant policies and procedures A toolbox of relevant quality tools
Designed so that managers can readily drill down to the information they need
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Conclusion
This is a work in progress.
The graded approach applies!
Some of the tools are yet to be developed.
This was designed for OEI, but the basic approach may be
applicable to other Agency organizations.
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Jeffrey Worthington - EPAJeffrey Worthington - [email protected]
Kevin Hull – Neptune and Co.Kevin Hull – Neptune and [email protected]