CONFERENZ.CO.NZ/DX

20 March 2018 SKYCITY Convention Centre, Auckland

SPEAKERS AND INSIGHTS FROM:

The Walt Disney Company | Mercury | Southern Cross Healthcare Magic

Software | Fonterra | Tainui Group Holdings | Air New Zealand

St John New Zealand | Auckland Transport | Te Papa

HealthPost | Martitime NZ | CA Technologies | Jade Software

DRIVING DIGITAL TRANSFORMATION

1. Vision, strategy & governance2. Technology & platforms3. Customer experience4. People, capability &

operational efficiency4 TH

EMES

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DX 2018 is the premiere event for digital leaders in Enterprise, showcasing

the best projects in digital transformation that are optimising process,

engaging the customer and achieving ROI across multiple platforms. As

digital transformation becomes a necessary part of remaining competitive

in the business ecosystem, this event combines top international and local

speakers presenting on hot topics along with networking opportunities

for the digital community.

8.30 REGISTRATION AND COFFEE

8.50 Welcome from the ChairHAYLEY CARTHY, Information, Intelligence & Communications, Inland Revenue NZ

9.00 Opening International Keynote: Emerging technology, disruption and future predictions - What to expect in the next wave of digital transformation• How will emerging technologies, including AI, robotics, blockchain,

edge computing, 5G and more, change the face of digital transformation?• The future business landscape - insights on how digital disruption will

reshape every sector of business• The DX imperative - understanding and meeting the challenges

of digital transformationGUNJAN BHOW, SVP and GM Consumer, Digital, Mobile & e-Commerce, The Walt Disney Company

9.40 Extended Keynote Q&A

9.50 Defining digital leadership - leading the digital vision and creating a truly customer-driven organisation• Are you truly embracing digital transformation? Acknowledging the real DX

imperative and defining next steps in advancing your digital presence• Driving a holistic approach - designing leadership and decision-making

structures to support digital transformation• Re-assessing your digital skills mix and attracting global talent where required• Instilling a company-wide commitment to digital transformation and awareness

of the opportunities it bringsROXANNE SALTON, Head of Digital Strategy and Delivery, Mercury

10.20 AI and the impact on your digital journey EDUARD LIEBENBERGER, Head of Digital, Jade Software Corporation

10.50 MORNING BREAK STREAM SESSIONS BEGIN

Gunjan Bhow served most recently as Senior Vice President and General Manager,

Digital/Mobile/eCommerce at The Walt Disney Company. In this role, he led the digital transformation of The Walt Disney Company, bringing it closer to

the consumer by leading initiatives around data, artificial intelligence, commerce,

digital marketing, IoT, and omnichannel. Prior to Disney, Bhow was a General Manager of digital products at Amazon. Among the several products he led, the most notable was the speech engine behind Amazon Echo, the breakthrough user experience in digital assistants. Bhow brings over 25 years of consumer technology and business experience, gained at leading technology companies including Amazon, Microsoft, and Plantronics.

VISION, STRATEGY & GOVERNANCE TECHNOLOGY & PLATFORMS

11.15 Realising your digital vision - defining your organisation’s new DX strategy• Defining what DX means for you - addressing emerging trends

and how your sector is set to be disrupted • Structures and processes for change and decision-making

around DX• Embedding social and environmental sustainability within

the digital vision

Case study: The connected enterprise - Revolutionising manufacturing with IoT integration• The factory of the future - how smart manufacturing is

transforming business and supply chain management• Opportunities for system and process simplification• IoT integration implementation and execution strategy -

creating a toolkit for successful changeCHRIS CAMPBELL, Country Manager, Magic Software ANZ

11.45 SESSION BREAK

11.50 Achieving pace of delivery - creating an underlying strategy to achieve stakeholders’ expectations• Cultivating a fit-for-purpose technology stack to provide

business agility• Encouraging Agile ways of working and Continuous Integration

and Continuous Delivery to meet speed of deployment• Cultivating accepting environments where transformative

strategies can thriveBERNARD SEETO, Head of Digital Strategy, Southern Cross Healthcare Society

If it ain’t broke, don’t fix it! Designing a fit-for-purpose legacy migration programme• Modernisation or replacement - examining the options for

legacy optimisation or migration• Leveraging existing systems to avoid unnecessary expense• Making a strong business case for legacy system modernisation

INTRODUCING YOUR KEYNOTE

AGENDA: 20 MARCH 2018

STREAM SESSIONS END3.25 AFTERNOON BREAK

3.50 Executive Panel: How to win at DX - best practice strategies from digital leaders on embracing disruption and delivering a successful digital future• The journey so far - roadblocks faced and how they were overcome• Iterative change - approaches to gate processes, politics and agendas when undertaking large transformation projects,

innovation and tackling disruption• Monitoring market developments - keeping an eye out for signals and knowing when to initiate change• Gaining C-suite commitment and designing a modern digital leadership teamMELISSA FIRTH, Chief Digital Officer, Te PapaAARON MIKOZ, Chief Technology Officer, Maritime NZ

4.30 Closing Keynote: The new competitive advantage - innovation, adaptability, and failing fast to embrace the pace of change in a digital world• Does an organisation’s size limit adaptability and flexibility? A global and local perspective on the approach of global

organisations versus small players • Creating frameworks that are scalable to changing market conditions• Applying forecasting and analysis for strategic planning in an unpredictable environment• Challenge or opportunity? Embracing an unpredictable and rapidly changing business environment to foster innovation

5.00 Extended Keynote Q&A

5.10 Summary remarks from the Chair and close of conference

5.20 Networking function

12.20 SESSION BREAK

12.25 With true digital transformation comes security transformation - Defining a modern threat management approachThe more digital the organisation, the more critical cybersecurity becomes. This session will address today’s threat landscape and how to instil an effective company-wide threat management approach.OFER RESHEF, Manager - Digital Security & Risk, Fonterra

Driving transformation - Enabling outcomes that benefit the organisation as a wholeTransformation isn’t always about reinventing the wheel. By tapping into the best thinking and the best technology available, organisations can create new opportunities to stand out in the crowd. In this session Helaman will discuss how he works with the wider senior leadership team to drive digital transformation that benefits the wider organisation. HELAMAN TANGIORA, Head of Digital Transformation, Tainui Group Holdings

12.55 LUNCH

CUSTOMER EXPERIENCE PEOPLE, CAPABILITY & OPERATIONAL EFFICIENCY

1.45 Enabling personalisation - The journey to integrating technology with existing capability• Utilising marketing technology to augment existing strategies

and provide new opportunities for engagement• The challenges of creating a single source of data• Building capability at scale for enhanced messagingASHLEIGH SIMPSON, Direct and Digital Marketing Manager - Airline, Air New Zealand

Building a nimble and Agile organisation • Why bother integrating Digital and Agile strategies?• Focus on Agile mindset vs Agile methods• Delivering value to St John, their customers, patients and

donors through people-centricity • Creating an agile organisation• Importance of change management strategy and plansDEREK WILLIAMS, Agile Digital Programme Manager, St John New Zealand

2.15 SESSION BREAK

2.20 For digital customers - With great transformation comes great experience• How is digital transformation critical to delivering great

customer experience?• Why do enterprises need to be built to change in this

accelerating digital world?• How do you put software at the heart of your business

to respond to the digital challenge?MARTIN MACKAY, President and General Manager - Asia Pacific & Japan, CA Technologies

Driving the digital mindset - Capability development to enable business-led transformation • Moving away from physical infrastructure and embracing

disruptive technology• How technology is changing the way we design a transport system• Embracing new solutions internally and bringing teams along

for the journeyDAMIEN LE BRETON, Senior Manager - Incubation, Auckland Transport

2.50 SESSION BREAK

2.55 Embracing data as a strategic asset in achieving customer-first experiences• Using analytics as the foundation for customer interactions• How data and analytics can assist to create better outcomes

for customers• Utilising AI, predictive and NLP technologies to bring

the customer to the forefront of the digital journeyJASON GREENWOOD, eCommerce Manager, HealthPost

Designing the workplace of the future - Structuring resource and capability to thrive in a digital future• Addressing capability and capacity gaps within existing

structures• Facilitating change to enable a more digital workforce• Keeping the user at the heart of the conversation - ensuring fit-

for-purpose technology to enable a high performing workforce

CONFERENZ.CO.NZ/DX #DX2018

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WHO ATTENDS:• Chief Digital Officers• Chief Data Officers• Chief Information Officers• Chief Executive Officers• Chief Financial Officers• Chief Marketing Officers• Digital business leaders• Digital Capability Managers

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• Business Unit Managers• Digital Platform Managers• Directors of Growth and Capability• Heads of Customer Experience• Heads of DX• Heads of Organisational Design• Heads of Strategy and Performance• Heads of Talent and Culture• Heads of Change