1 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

2011 Orientation for State WAP Directors and Staff

March 1, 2011Federal Monitoring Quality Assurance Visits

Trev Hall and Erica Burrin

2 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

Oakridge National Laboratory is the responsible party that oversees the QA contractor, Institute for Building Technology and Safety (IBTS)

IBTS will conduct both file reviews and quality assurance visits at homes completed using ARRA funds

Quality Assurance (QA) Contractor Process

3 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

QA visits will include the following activities at the subgrantee’s office and various work sites:

1. Examining of a representative sample of client work files based on weatherized homes reported or

planned to be reported by the subgrantee during the ARRA period

2. Scheduling of site visits to a representative sample of completed homes

3. Visiting a representative sample of homes reported as completed by the subgrantee.

Quality Assurance (QA) Contractor Process

4 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

Observations made and recorded by IBTS may include:1. Completeness of client files

2. Measures called for on a work order as compared to measures installed

3. Documentation of a completed final inspection by the subgrantee

4. Measures billed to the WAP program for labor and material costs versus measures installed on units

5. Quality of workmanship/adherence to state field guides

Quality Assurance (QA) Contractor Process

5 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

Communication Process

File Collection

Scheduling Site Visits

Quality Assurance (QA) Contractor Protocols

6 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

How will DOE use the information from the QA contractor?

1. Database Creation

2. Project Officer Review

3. National Data Trends

Quality Assurance (QA) Contractor

7 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

Review of What We Just learned…– Many more QA Visits to all subgrantees– Even more focus on client files– Increasing attention to health and safety– New monitoring questions– More opportunity for Project Officer Review

Quality Assurance (QA) Contractor Process

8 | Weatherization Assistance Program: Federal Monitoring Quality Assurance Visits eere.energy.gov

What to do next?– Great opportunity to shine or not…– Take a deep breath– Ramp up internal monitoring and file review– Ask questions and learn from each other

Monitoring & File Review Skit – Players

One Project Officer One Unorganized State Weatherization Manager One Transformed State Weatherization Manager One Local Weatherization Program Manager

Federal & State Monitoring