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WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008 Page 1 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing. Scope: This work instruction describes the actions to be taken for reporting a correction of an error message generated from a WMS-Oracle transaction. Equipment: 1) Computer with WMS, internet access and e-mail General Requirements: Error messages are automatically generated and e-mailed to the LINC Charleston ([email protected] ) e-mail address whenever a transaction is not completed from WMS to Oracle. WMS-Oracle Error Message Reporting 1. Error E-mail is received at Linc Charleston e-mail address from auto-generation, with subject “ERROR..ERROR.. Transaction Errors Found”. 2. Open e-mail and open attachment. Review the error and see if it is a paperwork or data entry error. If it is a paperwork error (ex. Duplicate SID #, see WI-05 O,S&D product reporting). If it is a data entry error (ex. Input wrong number) then re- receive the shipment in the WMS and create a help desk ticket to close the open issue. See Figure 1. Figure 1

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Page 1: 1. with subject “ERROR..ERROR.. Transaction Errors Found ...intranet.4linc.com/lincops/Documents/Charleston/Work Instructions... · WI-39 Oakland Logistics–Charleston SC Version:

WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 1 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

Scope: This work instruction describes the actions to be taken for reporting a correction of an error message generated from a WMS-Oracle transaction. Equipment:

1) Computer with WMS, internet access and e-mail General Requirements:

Error messages are automatically generated and e-mailed to the LINC Charleston ([email protected]) e-mail address whenever a transaction is not completed from WMS to Oracle. WMS-Oracle Error Message Reporting

1. Error E-mail is received at Linc Charleston e-mail address from auto-generation, with subject “ERROR..ERROR.. Transaction Errors Found”.

2. Open e-mail and open attachment. Review the error and see if it is a paperwork or data entry error. If it is a paperwork error (ex. Duplicate SID #, see WI-05 O,S&D product reporting). If it is a data entry error (ex. Input wrong number) then re-receive the shipment in the WMS and create a help desk ticket to close the open issue. See Figure 1.

Figure 1

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WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 2 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting

3. Open interface error messages can also run from Oracle. Open Oracle Discoverer report. The password is the same as the username. See Figure 2.

Oracle Discoverer Error Report Steps

Figure 2

4. Click on database then click open

3. Username and password: 3pl_ user

4. Click open

Page 3: 1. with subject “ERROR..ERROR.. Transaction Errors Found ...intranet.4linc.com/lincops/Documents/Charleston/Work Instructions... · WI-39 Oakland Logistics–Charleston SC Version:

WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 3 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting 5. Select the Interfacing error report then click open.

6. Select the second option then click OK.

5. Select

6. Click ok

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WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 4 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting 7. Click yes.

8. Enter date rage from up to 2 months previous until today’s date.

7. Click yes

8. Enter date range

Page 5: 1. with subject “ERROR..ERROR.. Transaction Errors Found ...intranet.4linc.com/lincops/Documents/Charleston/Work Instructions... · WI-39 Oakland Logistics–Charleston SC Version:

WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 5 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting

9. After re-receiving the shipment with the error, (either new paperwork or corrected

data entry) sign into the CTT I.T. website to close the open error message. The website is help.cummins.com Enter you Cummins WWID in the box and click Submit. See Figure

Figure 2

1. Touch here

Page 6: 1. with subject “ERROR..ERROR.. Transaction Errors Found ...intranet.4linc.com/lincops/Documents/Charleston/Work Instructions... · WI-39 Oakland Logistics–Charleston SC Version:

WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 6 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting 10. Click on “Create New Ticket” See Figure

11. Enter in all information as below but include the actual Linc transaction ID and record ID from the Error E-mail. For ticket summary, if it is a receiving error, select “PO_Receipt – re-submit”. If the error came from an inventory transaction select “Inventory Move – delete all”. On the Ticket Detail, you may enter more than 1 transaction ID if they are ready to close.

12. Click Submit.

Some Possible Error Scenarios

10. Click here

11. Enter all available info.

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WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 7 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

WMS-Oracle Error Message Reporting Possible error scenarios and responsible departments to take action against that. Note : These are not all scenarios . 1. PO Receipts

Rejection Message Possible reasons Contact - Duplicate Shipment LINC sent receipt transaction with SHIPMENT number already

used in previous receipts

Linc Planners - OS/D

Insufficient Release There are insufficient releases for given supplier and item. Planners Ship To Location The default ship to location is missing Purchasing

Liason Ship date Ship date is missing or is not valid Linc Please enter Quantity Greater Than Zero

Data issue at the point WMS transacts Linc

Anything “Techy” Possible Scripting Error CTT IT

2. Move transactions

Rejection Message Possible reasons Contact Invalid Item Item status is changed Engineering Invalid Inventory Subinventory is incorrect or LINC is trying to transact in subinventories

other than LINC or LINCQB Linc

Transaction Quantity Transaction quantity is not valid Linc Period is not open GL or Inventory Period is not open Finance Duplicate Linc Transaction Id Ad-Hoc Issues Linc Please enter Quantity Greater Than Zero

Data issue at the point WMS transacts Linc

Anything Techy Possible Scripting Error CTT IT

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WI-39 Oakland Logistics–Charleston SC Version: 1.1 Work Instructions [WMS-Oracle Error Message Reporting] Date: June 27, 2008

Page 8 of 8 Printed: 4/3/2009 Printed copies of this document are considered uncontrolled as of the time of printing.

I acknowledge that I have read, been trained on, and fully understand the above work instructions and will follow them at all times unless otherwise instructed by my supervisor. _________________________________ Employee Name (Print) _________________________________ ________________ Employee Signature Date _________________________________ ________________ Supervisor Signature Date