10 reasons why your business needs an answering service
DESCRIPTION
Telephone answering services provide a cost-effective way to create a seamless experience for business callers. Businesses create a loyal base of satisfied customers and that means increased revenue.TRANSCRIPT
10 Reasons Why Your Business Needs an Answering Service
In a digital world, with voicemail and numerous other forms of electronic messaging seem to
rule our daily communications, hiring a professional answering service to take your incoming
business calls can keep your company on the cutting edge.
Here are 10 reasons why your business could benefit from answering services.
10) Always there for your customers.
Imagine a customer service rep who never goes home, doesn’t sleep, doesn’t take lunch, step
outside to smoke or even use the bathroom. Your customer never reaches an impersonal
voicemail and always connects with an actual person.
9) Create positive buzz.
With the all-consuming nature of social media and online review sites like Yelp, a few
dissatisfied customers can poison your reputation to a potential audience of millions. On other
hand, a satisfying, congenial customer experience can create a flood of generous comments
and five-star ratings.
8) Look bigger than you are.
Nothing leaves the impression that you’re running rinky-dink operation like defaulting calls to
voicemail, or worse, an endlessly ringing phone. Live answering services create the perception
that your company is well-staffed and healthy, a force to be reckoned with.
7) Doing business in America
There’s not much that callers hate more than getting transferred to India, or the Philippines,
reaching an operator whose English is halting at best. A 24/7 call center staffed by familiar-
sounding voices creates a high level of customer comfort.
6) Bring down your overhead.
Maintaining a 24-hour staff of customer service reps is a huge drain on your bottom line.
Utilizing a professional answering service keeps your expenses predictable and manageable.
5) Don’t pay for down-time.
Call center services can be customized to offer service only when you need it most. No calls
come in? No money going out.
4) You create the experience for customers.
Not only can you provide scripts to operators, you can customize those scripts to different
business situations. Call center reps always say exactly what you want them to say.
3) Become multi-lingual — instantly.
Maintaining a customer support staff is expensive. Adding fluent Spanish-speakers is even
more costly. Professional answering services offer a variety of languages allowing your
company to service a much broader customer base.
2) Total reliability even in a crisis
If you keep your call center in house, if your facility shuts down due to a natural disaster, fire or
other unforeseen circumstance, your customer service shuts down with it. But a live answering
service insures that even if the unthinkable happens, your customers will never notice the
interruption.
1) Make more money
Return on investment. Isn’t that what business is all about? With an answering service, you
never miss an order or an opportunity for new business. No more “almosts” and “what-ifs.” You
are now a business that never closes, so anytime any potential buyer, investor or any other
potential source of revenue needs to get through to you, there you are. The money you spend
on telephone answering brings dollars into your company.
For more information visit: http://www.answerunited.com.