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10 things customers expect from a call center (31west knowledge series)

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10 Things Customers Expect from a Call Center Follow Us On: LinkedIn | Google+ | Twitter | Fac eb: ttp://www.31west.net Toll Free: 877-262-5030 We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific Knowledge Series

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Business Owners and Managers, put yourself into the customers' shoes. Here are 10 things you must ensure your customers are subjected to when they call your call center.

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Page 1: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

10 Things Customers Expect from a Call Center

Follow Us On:LinkedIn | Google+ | Twitter | Facebook

Web:http://www.31west.net

Toll Free:877-262-5030

We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific needs.

Knowledge Series

http://www.linkedin.com/company/31west-global-services
https://google.com/+31westNetglobal
https://twitter.com/31WestGlobal
https://www.facebook.com/31WestGlobalServices
http://www.31west.net/
tel:(877)%20262-5030
mailto:[email protected]
Page 2: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Quick Resolution

http://www.31west.net/
Page 3: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Short or No Hold Time

http://www.31west.net/
Page 4: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Politeness

http://www.31west.net/
Page 5: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Empathy

Page 6: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

A Good Listener

Page 7: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

No Jargons

Page 8: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

No Upselling

Page 9: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Minimal or No Escalations

Page 10: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Minimal IVR

Page 11: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.net

Well-informed and Knowledgeable Agent

Page 12: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

Web: http://www.31west.netWe provide inbound call center, help desk & tech support outsourcing services tailored to your company's specific needs.


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