10 ways to improve your customer experience
DESCRIPTION
INFOGRAPHIC: 10 Ways To Improve Your Customer Experience and Bottom Line with Clear, Compelling Messaging.TRANSCRIPT
is based on interaction with employees
that succeed in delivering a superior customer experienceis the ability to DELIVER A CLEAR, CONSISTENT MESSAGE
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Train and Educate Employees on Your Story
Deliver Messaging Continuity throughout the Customer Experience
Infuse Messaging into Your Company and Culture
Have a Content Strategy to Extend and Amplify Your Story
Conduct Research to Ensure Your Message is Relevant
Arm Sales with the Tools and Content to Deliver a Consistent Story
Consistently Articulate Your Points of Difference Across All Touch Points
Have a Disciplined Messaging Development and Delivery Process
believe corporate messaging is relevant
marketing fails is lack of
clear differentiation with
messaging, content and
conversations
feel they lose business because they don't have a compelling value proposition
say consistent messaging in the sales process is a significant challenge
Infuse Compelling Messaging into Sales Tools and Conversations
Companies that implement great sales messagingincrease…
and what makes their brand different from their competitorsknow what their company stands for
Craft and Deliver Compelling Value Messages
ONLY 10%OF PROSPECTS
15%
leadgeneration
5%sales
5%margins
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1 Enterprise IG 2 CMI 3 Corporate Executive Board 4 Miller Heiman 5 CSO Insights Study
6 SMM Magazine 7 CMO Council 8 CEB 9 Gallup 10 McKinsey Study
SOURCES
of B2B marketers have a documented content strategy
do a poor job of
managing marketing
and sales messages7
www.itsonmessage.com
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