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Communications
1000 Lives Plus:
Communications
Chris Hancock: Rapid Response to Acute Illness Programme Manager,
1000 Lives Plus
Communications
A lack of communication
is killing our patients
• Dr Peter Pronovost
– Professor of
Anesthesiology and
Critical Care
Medicine, Johns
Hopkins University
School of Medicine
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Rollercoaster
Mortality
• 1 in 1.5 billion chance of being fatally
injured at an amusement park
• Injury rates for golf and deckchairs are
higher
– US Consumer Product Safety Commission
(2007)
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Healthcare Mortality
• More than one in ten people admitted to
hospital are harmed unintentionally by its
care.
• There is a one in 300 chance of accidental
death through errors in care.
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Patient Safety
3,283 patients dead through preventable error, another 7,000 suffer severe harm
Equivalent to 9 medium size aircraft (Boeing 737/Airbus A320) being written off with total loss of life every year……
…..in the UK!
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Why?
• How often during your episode of
healthcare should you receive the
agreed optimum care and treatment?
– Sometimes
– Most of the time
– Always
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Errors of Omission/
Adverse Events
The Defect Rate in technical quality of American health care is approximately:
45%McGlynn, et al: The quality of health care delivered to adults in the United
States. NEJM 2003; 348: 2635-2645 (June 26, 2003)
It’s what we don’t do that causes the harm
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Adverse Events
• Retrospective casenote review of 1006 admissions to a large NHS hospital.– Adverse events - 8.7%, of these:
• Disability > 6 months – 15%
• Contributed to death – 10%
– Adverse events are common, serious and potentially preventable
(Sari, Sheldon, Cracknell et al, Qual Saf Health Care 2007;16:434–439.)
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Who Comes to Work
to Do a Bad Job?
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The First Law of
Healthcare Improvement
“Every system is perfectly designed
to achieve exactly the results it gets.”
We all work within systems that make it
impossible NOT to harm and kill our
patientsSource: Don Berwick, IHI (Boston)
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1000 Lives Aimed to:
• Reduce avoidable mortality by 1000
• Reduce episodes of harm by 50,000
By improving the reliability and reducing the variation in the systems and processes that we use everyday.
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‘Count me in!’
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Aims of 1000 Lives
Plus
• All Welsh Healthcare Organisations
have pledged to:
– Engage with all the mandatory
interventions
– At least a 5% reduction in mortality and
harm over the next year
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So How do We
Improve the Reliability
of a Process/System?
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1000 Lives Approach
1. Concentrate on the Points Where These Adverse Events Occur
2. Create bundles of evidence based interventions
3. Measure compliance/reliability with these bundles
4. Decide what outcome will be affected by reliable implementation of these bundles and measure it
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Where do These
Adverse Events/
Ommissions Occur?• Transfer of information
• Handovers
• Hand offs
• Admissions
• Discharge
• Patient information
„Lack of communication is killing our patients‟ – Pronovost 2002
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Checklists
Yes No Clinical
Exclusion
DVT Prophylaxis √
GU Prophylaxis √
Head Elevation - 30° √ Signed
Sedation Hold √
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Care Bundle
Compliance• Having been adopted and implemented by all
Welsh ICUs the mean national aggregate
compliance for the period April 2007 – March
2008 by bundle was: -
– Ventilator care bundle - 97.82%.
– Central Venous Catheter Maintenance (CVCM)
care bundle - 97.11%.
– Central Venous Catheter Insertion (CVCI) care
bundle - 94.71%.
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HCAI mandatory surveillance programme Wales as
run by WHAIP team
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Days between a
CRBSI• Morriston Renal Dept – 286 days
• UHW CCD – 772 days
• YGC ITU – 121 days
• YGC Renal Dept. – 74 days
• NH ITU – 196 days
• Maelor ICU – 82 days
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Rapid Response to
Acute Illness• 11% of hospital deaths analysed were as a result of
unrecognized or untreated deterioration in their condition.
• National Patient Safety Agency, (2007) Safer care for the acutely ill patient: learning from serious incidents
• 21% of ICU admissions were avoidable.• NCEPOD, (2005) National Confidential Enquiry into Patient
Outcome and Death.
• Potential prevention of 1600 ICU admissions in Wales costing £12 million.
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2 Evidence Based
Bundles
• Rapid Response to Acute Illness (RRAI) Admission Bundle
• Within 2 hours of admission to acute care– Perform full set of physiological observations
– Plan for frequency of observations
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Transforming Care
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• Sepsis Six
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Hospital Acquired
Thrombosis (HAT)
• In Wales 1250 patient die in one year due to
a VTE event. The proportion of these which
are surgical patients is unknown.
• 20% of patients undergoing surgery
experience a DVT, for Wales over a year this
could equate to 82,400 preventable events.
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• a 300-bed hospital that lacks a systematic approach to VTE prevention can expect roughly 150 cases of hospital-acquired VTE.
• Approximately 50-75 of those cases will be potentially preventable through missed opportunities to provide appropriate prophylaxis.
• Approximately 5 of those patients will die from potentially preventable PE (Maynard & Stein 2007).
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Reducing Deaths
& Harm from
Hospital Acquired
Thrombosis
Assessment of
Risk
Prophylactic
Treatment
Patient
Involvement
Documented Risk
Assessment on admission
Documentation action
required
Patient Education
Patient Awareness of Risks
& Symptoms of HAT
Patient Involvement in Care
Mechanical Methods
Pharmacological Methods
Early Mobilisation
Reassessment of Risk every
48 hours / Change in
Condition
InterventionDriver
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WHO Safer Surgery
Checklist
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• Arguably the biggest
challenge for
communication is
internal rather than
external to the
organisation.
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Questions?