10135A: Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010

Course Number: 10135A Course Length: 5 Day

Course Overview This instructor-led course will provide you with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment. Audience This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Exchange Server 2010. People coming into the course are expected to have at least three years experience working in the IT field, typically in the areas of network administration, help desk, or system administration. They are not expected to have experience with previous Exchange Server versions.

Course Outline Course Introduction 5m

Course Introduction

Module 01 - Deploying Microsoft Exchange Server 2010 2h 1m

Lesson 1: Overview of Exchange Server 2010 Requirements

Discussion: Reviewing Active Directory Components

Reviewing Active Directory Partitions

How Exchange Server 2010 Uses Active Directory

Reviewing DNS Requirements for Exchange Server 2010

Preparing Active Directory for Exchange Server 2010

Demo - Integration of Active Directory and Exchange Server 2010

Lesson 2: Installing Exchange Server 2010 Server Roles

Overview of Server Roles in Exchange Server 2010

Deployment Options for Exchange Server 2010

Hardware Recommendations for Combining Server Roles

Options for Integrating Exchange Server 2010 and Exchange Online Services

Infrastructure Requirements for Exchange Server 2010

Server Requirements for Exchange Server 2010

Considerations for Deploying Exchange Server 2010 as a Virtual Machine

Process for Installing Exchange Server 2010

Unattended Installation Options

Lesson 3: Completing an Exchange Server 2010 Installation

Demo - Verifying an Exchange Server 2010 Installation

Demo - Verifying the Exchange Server 2010 Deployment

Troubleshooting an Exchange Server 2010 Installation

Finalizing the Exchange Server Installation

Module 01 Review

Module 02 - Configuring Mailbox Servers 1h 27m

Lesson 1: Overview of Exchange Server 2010 Administrative Tools

Demo - What Is the Exchange Management Console?

What Are the Exchange Management Shell and Windows PowerShell?

The Benefits of Remote Windows PowerShell

Exchange Management Shell Cmdlets

Demo - Working with the Exchange Management Shell

Exchange Management Shell Examples

Introducing the Exchange Control Panel

Lesson 2: Configuring Mailbox Server Roles

Initial Mailbox Configuration Tasks

What Are Mailbox and Public Folder Databases?

What Are the Database File Types?

Mailbox Database Update Process

Demo - Configuring Database Options

Exchange Server 2010 Storage Improvements

Options for Database Storage

Data Storage Options: Direct Attached Storage

Data Storage Options: Storage Area Networks

Demo - How to Manage Mailbox Size Limits

Discussion: Considerations for Implementing Databases

Lesson 3: Configuring Public Folders

What Are Public Folders?

Configuring Public Folder Replication

How Clients Access Public Folders

Demo - How to Configure Public Folders

When to Use SharePoint Instead of Public Folders

Module 02 Review

Module 03 - Managing Recipient Objects 1h 9m

Lesson 1: Managing Mailboxes

Discussion: Types of Exchange Recipients

Demo - How to Manage Mailboxes

Configuring Mailbox Settings

Demo - How to Configure Mailbox Permissions

Reasons for Moving Mailboxes

Demo - How to Move Mailboxes

What Are Resource Mailboxes?

Designing Resource Booking Policies

Demo - How to Manage Resource Mailboxes

Lesson 2: Managing Other Recipients

What are Mail Contacts and Mail Users?

What Are Distribution Groups?

Options for Configuring Distribution Groups

Demo - How to Manage Groups by Using the Exchange Control Panel

Lesson 3: Configuring E-Mail Address Policies

What Are E-mail Address Policies?

Demo - How to Configure E-mail Address Policies

Lesson 4: Configuring Address Lists

What Are Address Lists?

Discussion: Reasons for Configuring Address Lists

Demo - How to Configure Address Lists

Configuring Offline Address Books

Options for Deploying Offline Address Books

Lesson 5: Performing Bulk Recipient Management Tasks

Discussion: Benefits of Managing Recipients in Bulk

Demo - How to Manage Multiple Recipients

Module 03 Review

Module 04 - Managing Client Access 2h 4m

Lesson 1: Configuring the Client Access Server Role

How Client Access Works

How Client Access Works with Multiple Sites

Deployment Options for a Client Access Server

Demo - How to Configure a Client Access Server

Securing a Client Access Server

Considerations for Implementing Client Access Server Certificates

Demo - How to Configure Certificates for Client Access Servers

Options for Configuring POP3 and IMAP4 Client Access

Configuring the Client Access Server for Internet Access

Lesson 2: Configuring Client Access Services for Outlook Clients

Services Provided by a Client Access Server for Outlook Clients

What Is RPC Client Access Services?

What Is Autodiscover?

Configuring Autodiscover

What Is the Availability Service?

What Are MailTips?

Demo - How to Configure MailTips

What Is Outlook Anywhere?

Demo - How to Configure Outlook Anywhere

Troubleshooting Outlook Client Connectivity

Lesson 3: Configuring Outlook Web App

What Is Outlook Web App?

Configuration Options for Outlook Web App

What Is File and Data Access for Outlook Web App?

Demo - How to Configure Outlook Web App

Demo - How to Configure Outlook Web App Policies

Demo - How to Configure User Options Using the ECP

Lesson 4: Configuring Mobile Messaging

What Is Exchange ActiveSync?

Demo - How to Configure Exchange ActiveSync

Options for Securing Exchange ActiveSync

Demo - How to Configure Exchange ActiveSync Policies

Demo - How to Manage Mobile Devices

Module 04 Review

Module 05 - Managing Message Transport 52m

Lesson 1: Overview of Message Transport

Discussion: Overview of Message Flow

Components of Message Transport

How Are Messages Routed in an Exchange Server Organization?

How Are Messages Routed Between Active Directory Sites?

Options for Modifying the Default Message Flow

Tools for Troubleshooting SMTP Message Delivery

Demo - How to Troubleshoot SMTP Message Delivery

Lesson 2: Configuring Message Transport

Process for Configuring Hub Transport Servers

Demo - How to Configure Hub Transport Servers

Options for Configuring Message Transport

What Are Accepted Domains?

What Are Remote Domains?

Demo - How to Configure Accepted and Remote Domains

What Is an SMTP Connector?

Demo - How to Configure SMTP Send and Receive Connectors

What Is Back Pressure?

Module 05 Review

Module 06 - Implementing Messaging Security 1h 38m

Lesson 1: Deploying Edge Transport Servers

What Is the Edge Transport Server Role?

Edge Transport Server Role Infrastructure Requirements

What Is AD LDS?

Demo - How to Configure Edge Transport Servers

What Is Edge Synchronization?

How Internet Message Flow Works

Demo - How to Configure Edge Synchronization

What Is Cloned Configuration?

Lesson 2: Deploying an Antivirus Solution

Antivirus Solution Features in Exchange Server 2010

What Is Forefront Protection 2010 for Exchange Server?

Forefront Protection 2010 Deployment Options

Best Practices for Deploying an Antivirus Solution

Demo - How to Install and Configure Forefront Protection 2010 for Exchange Server

Lesson 3: Deploying an Anti-Spam Solution

Overview of Spam-Filtering Features

How Exchange Server 2010 Applies Spam Filters

What Is Sender ID Filtering?

What Is Sender Reputation Filtering?

What Is Content Filtering?

Demo - How to Configure Anti-Spam Options

Lesson 4: Configuring Secure SMTP Messaging

Discussion: SMTP Security Issues

SMTP E-Mail Security Options

Demo - How to Configure SMTP Security

What Is Domain Security?

How Domain Security Works

Process for Configuring Domain Security

Demo - How to Configure Domain Security

How S/MIME Works

Module 06 Review

Module 07 - Implementing High Availability 47m

Lesson 1: Overview of High Availability Options

What Is High Availability?

Discussion: Components of a High Availability Solution

High Availability Solution for Mailbox Servers

High Availability Solution for Non-Mailbox Servers

Lesson 2: Configuring Highly Available Mailbox Databases

What Is a Database Availability Group?

What Is Active Manager?

What Is Continuous Replication?

How Are Databases Protected in a DAG?

Comparing Exchange Server 2010 to Exchange Server 2007 Mailbox Availability Options

Configuring Databases for High Availability

Demo - How to Create and Configure a DAG

What Is the Transport Dumpster?

Understanding the Failover Process

Demo - How to Monitor Replication Health

Lesson 3: Deploying Highly Available Non-Mailbox Servers

How High Availability Works for Client Access Servers

How Shadow Redundancy Provides High Availability for Hub Transport Servers

How High Availability Works for Edge Transport Servers

Module 07 Review

Module 08 - Implementing Backup and Recovery 1h

Lesson 1: Planning Backup and Recovery

Discussion: The Importance of Planning for Disaster Recovery

Integrating High Availability and Disaster Recovery

Disaster Mitigation Options in Exchange Server 2010

Demo - Recovering Deleted Items

Disaster Recovery Options for Mailbox Servers

Demo - How to Create a Point-in-Time Database Snapshot

Backup and Restore Scenarios

Lesson 2: Backing Up Exchange Server 2010

Changes to Backup in Exchange Server 2010

Backup Requirements for Exchange Server 2010

Backup Strategies

How Does a VSS Backup Work?

Considerations for Selecting an Exchange Server Backup Solution

Demo - How to Back Up Exchange Server 2010

Lesson 3: Restoring Exchange Server 2010

Restore Strategies

Process for Recovering Data Using the Recovery Database

Demo - How to Recover Data by Using the Recovery Database

What Is Dial-Tone Recovery?

Process for Implementing Dial-Tone Recovery

What Is Database Mobility?

Process for Recovering Computers That Run Exchange Server

Module 08 Review

Module 09 - Configuring Messaging Policy and Compliance 40m

Lesson 1: Introducing Messaging Policy and Compliance

What Is Messaging Policy and Compliance?

Discussion: Compliance Requirements

Options for Enforcing Messaging Policy and Compliance

Lesson 2: Configuring Transport Rules

What Are Transport Rules?

Transport Rule Components

Demo - How to Configure Transport Rules1

What Are Message Classifications?

What Is AD RMS?

How AD RMS Works

How AD RMS Integration Works

Demo - How to Configure AD RMS Integration

Options for Configuring Moderated Transport

Demo - How to Configure Moderated Transport

Lesson 3: Configuring Journaling and Multi-Mailbox Search

Message Journaling Options

Demo - How to Configure Message Journaling

Considerations for Managing the Message Journal Mailbox

What Is Multi-Mailbox Search?

Demo - How to Configure Multi-Mailbox Search

Lesson 4: Configuring Messaging Records Management

What Are Retention Tags and Retention Policies?

What Is AutoTagging?

Demo - How to Configure Retention Tags and Policies

What Are Managed Folders?

Process for Deploying Managed Folders

Demo - How to Implement Managed Custom Folders and Content Settings

Considerations for Implementing Messaging Records Management

Lesson 5: Configuring Personal Archives

Discussion: Options for Implementing Mailbox Archiving

How Personal Archives Work in Exchange Server 2010

Demo - How to Configure Personal Archives

Considerations for Implementing Personal Archives

Module 09 Review

Module 10 - Securing Microsoft Exchange Server 2010 53m

Lesson 1: Configuring Role Based Access Control

What Is Role Based Access Control?

What Are Management Role Groups?

Built-In Management Role Groups

Demo - Managing Permissions Using the Built-In Role Groups

Process for Configuring Custom Role Groups

Demo - Configuring Custom Role Groups

What Are Management Role Assignment Policies?

Working with Management Role Assignment Policies

Managing Permissions on Edge Transport Servers

Lesson 2: Configuring Security for Server Roles in Exchange Server 2010

Discussion: What Are the Exchange Server Security Risks?

Exchange Server Security Guidelines

Lesson 3: Configuring Secure Internet Access

Secure Internet Access Components

Deploying Exchange Server 2010 for Internet Access

Securing Client Access Traffic from the Internet

Securing SMTP Connections from the Internet

What Is a Reverse Proxy?

Demo - Configuring Threat Management Gateway for Outlook Web App

Module 10 Review

Module 11 - Maintaining Microsoft Exchange Server 2010 41m

Lesson 1: Monitoring Exchange Server 2010

Why Is Performance Monitoring Important?

Tools for Monitoring Exchange Server

Collecting Performance Data for the Exchange Server

Collecting Performance Data for the Mailbox Server

Collecting Performance Data for the Hub Transport and Edge Transport Servers

Collecting Performance Data for the Client Access Server

Using the Collected Performance Data

Lesson 2: Maintaining Exchange Server 2010

Discussion: What Is Change Management?

Considerations for Managing Change

Discussion: What Are Software Updates?

Process for Deploying Software Updates

Determining the Need for Hardware Upgrades

Process for Implementing Hardware Upgrades

Lesson 3: Troubleshooting Exchange Server 2010

Developing a Troubleshooting Methodology

Troubleshooting Tools

Discussion: Troubleshooting Mailbox Servers

Discussion: Troubleshooting Client Access Servers

Discussion: Troubleshooting Message Transport Servers

Module 11 Review

Module 12 - Upgrading from Exchange Server 2003 or 2007 to 2010 58m

Lesson 1: Overview of Upgrading to Exchange Server 2010

Upgrade Options for Exchange Server

Supported Upgrade Scenarios

Upgrade Strategies

Lesson 2: Upgrading from Exchange Server 2003 to Exchange Server 2010

Preparing the Exchange Server 2003 Organization for Exchange Server 2010

Process for Installing Exchange Server 2010 in an Exchange Server 2003 Organization

How Client Access Works During Coexistence

Implementing Client Access Coexistence

Considerations for Outlook Client Coexistence

Considerations for Message Transport Coexistence

Considerations for Administration Coexistence

Process for Removing Exchange Server 2003 from the Organization

Lesson 3: Upgrading from Exchange Server 2007 to Exchange Server 2010

Process for Installing Exchange Server 2010 in an Exchange Server 2007 Organization

How Client Access Works During Coexistence

Implementing Client Access Coexistence

Considerations for Message Transport Coexistence

Considerations for Administration Coexistence

Process for Removing Exchange Server 2007 from the Organization

Module 12 Review

Module 13 - Implementing Unified Messaging 39m

Lesson 1: Overview of Telephony

Types of Telephone Systems

Components of a Telephony System

Types of PBXs

What Is a VoIP Gateway?

Unified Messaging Protocols

Lesson 2: Introducing Unified Messaging

What Is Unified Messaging?

Overview of Unified Messaging Communications

Server Communications for Unified Messaging

Call-Answering Features of Unified Messaging

Outlook Voice Access Features

How Unified Messaging Works with a VoIP Gateway

Integrating Unified Messaging with OCS 2007 R2

International Requirements for Unified Messaging

Lesson 3: Configuring Unified Messaging

Process for Installing Unified Messaging

What Is a Unified Messaging Dial Plan?

What Is a Unified Messaging IP Gateway?

What Is a Unified Messaging Hunt Group?

What Is a Unified Messaging Mailbox Policy?

What Is a Unified Messaging Auto Attendant?

Rules for Call Answering

Module 13 Review

Module 14 - Advanced Topics in Exchange Server 2010 16m

Lesson 1: Deploying Highly Available Solutions for Multiple Sites

Discussion: High Availability for Multiple Sites

Using Cross-Site DAGs

Challenges of Implementing Cross-Site, Nonmailbox Servers

Failover Process for Data Centers

Best Practices for Multisite Failover

Lesson 2: Implementing Federated Sharing

What Is Federated Sharing?

Components of Federated Sharing

How Federated Sharing Works for Availability Information Access

How Federated Message Delivery Works

Configuring a Federation Trust

Configuring Organizational Relationships and Sharing Policies

Module 14 Review Course Closure

Total Duration: 15hrs 8min