10750_03f9_c1 © 1999, cisco systems, inc. cisco interactive mentor innovative knowledge transfer...
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10750_03F9_c1 © 1999, Cisco Systems, Inc.
Cisco Interactive MentorCisco Interactive Mentor
Innovative Knowledge Transfer Solutions for the 21st CenturyInnovative Knowledge Transfer Solutions for the 21st Century
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20750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
“
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A lack of highly skilled IT employees is the #1 barrierto organizational growth.
Source: CEO Trendsetter Barometer 1997 Coopers & Lybrand Survey
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30750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
“
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The knowledge crisis is projected to last for at least the next 10 years.
Source: Gartner Group 1998 IT Skills Shortage Study
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40750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
“
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85% of IS managers say they expect to spend more
on educating their staffby the year 2000.
Source: August 1997 Information Week Survey Reported in CIO Magazine
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50750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Global EconomyGlobal Economy
The Internet
Limited Resources
New Technologies
Competitive Market
Business StrategiesBusiness Strategies
GoalsGoals
Network ArchitectureNetwork Architecture
Network TeamNetwork Team
Knowledge BaseKnowledge Base
The Knowledge ChallengeThe Knowledge Challenge
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60750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Value-add Incentives to Sell Cisco ProductsValue-add Incentives to Sell Cisco Products
Channel PartnerChannel Partner
Scalable, Cost-effective, Easy Access Approach
Scalable, Cost-effective, Easy Access Approach
• Speed technology transfer• Enable proactive support• Support technology growth
• Speed technology transfer• Enable proactive support• Support technology growth
• Enhanced service • Revenue opportunities• Optimized self learning
• Enhanced service • Revenue opportunities• Optimized self learning
CustomerCustomer
Global Knowledge CrisisGlobal Knowledge Crisis
Customer and Channel Partner Needs
Customer and Channel Partner Needs
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70750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Better Understand Complex Networking Technology
Better Understand Complex Networking Technology
More Effectively Deploy Cisco Network Products More Effectively Deploy
Cisco Network Products
Interactive learning solutions that transfer technology information and Cisco configuration and troubleshooting
methods in a cost-effective and scalable format
Maximize Performance and Availability from Cisco HW Maximize Performance and Availability from Cisco HW
Lay the Foundation for Technology Growth
Lay the Foundation for Technology Growth
Build Knowledge via Cisco Knowledge Community
Build Knowledge via Cisco Knowledge Community
Cisco Interactive MentorCisco Interactive Mentor
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80750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
LAN SwitchingLAN Switching
WAN SwitchingWAN Switching
VoiceVoice
Expert Labs SeriesExpert Labs Series
Access ISDNAccess ISDN
• Registered user online content support• Shared community resources
Interactive Knowledge TransferInteractive Knowledge Transfer
Technology FocusedTechnology Focused
Knowledge Base Web CommunityKnowledge Base Web Community
• Networking technology tutorials• Application of Cisco products to technologies• Hands-on simulation labs:
Configuration and troubleshooting
• TAC methodologies
• Combined solution: products, Web community• Self-paced and community participation• Transfers Cisco expertise to customer• Cost-effective, scalable, easy access
CommunityWeb Site
CommunityWeb Site
What Does CIM Offer?What Does CIM Offer?
IP RoutingIP Routing
Router BasicsRouter Basics
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90750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Anyone Who Plans, Deploys, and Supports Cisco Networks
EnterpriseEnterprise
Small Med BizSmall Med Biz
Service ProvidersService Providers
All ChannelsAll Channels
Cisco EmployeesCisco Employees
• Network engineers
• IT support teams
• IT management
• Learning refresher
• Career enhancers
• Network engineers
• IT support teams
• IT management
• Learning refresher
• Career enhancers
Target AudienceTarget Audience
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100750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
FeaturesFeatures
• Web-based technology
• Self-paced CD-ROM
• Interactive CLI simulation environment
• Hyperlinked references
• Guided configuration labs
• Simulated troubleshooting exercises
• Pop quizzes and tips
• Based on Cisco expertise
• Nonlinear learning
• Online content support
• Knowledge community Web site
10www.cisco.com
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110750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Main MenuMain Menu
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120750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Technology TutorialsTechnology Tutorials
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130750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Configuration TechniquesConfiguration Techniques
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140750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Troubleshooting MethodsTroubleshooting Methods
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150750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Simulation LabsSimulation Labs
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160750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Community Support and Interaction
• Product information
• Demo
• Bulletins, news
• Beta test, evaluations
• Shared resource databases
• For registered usersOnline content support
Expert Web chats (coming)
http://www.cisco.com/go/cimhttp://www.cisco.com/go/cim
CIM Knowledge CommunityCIM Knowledge Community
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170750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
• Technology knowledge foundation for learning systems
• Easy access; anytime, anywhere
• Technology planning enabler
• Scalable support
• Accelerated learning
• Learning refresh; job aid
• Cisco-branded expertise
• Cost-effective alternative
• Real world applicability
• No network HW connections
• On-line content support
Customers Channel Partners
• Revenue opportunities
• Lowered risk of expanding into new technologies
• Optimized self-learning to enable competitive edge
• Increased value-add services through enhanced solutions
• Reduced operational costs
• New business opportunities
• Learning refresh; job aid
• Cisco-branded expertise
• Online content support
Accelerate
17Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com
Extended Value in Cisco
Knowledge Community
BenefitsBenefits
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180750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
AvailabilityAvailability
Current Products
Single unit Access ISDN ($1,595 SRP U.S.)
LAN Switching ($1,995 SRP U.S.)
Multipacks (5, 10, 20)
Multiuser license (from Cisco)
Community Web site
http://www.cisco.com/go/cim
–Shared resource databases
–Online content support
–Coming - chat forums for CIM users
Future Products
Router Basics: 6/99
IP Routing-Distance Vector: Q3
Voice Over IP: Q3
WAN Switching: Q3
IP Routing-Link State: Q4
Voice Over IP Quality: Q4
Expert Labs-IP Routing: 5/99
Expert Labs (Multiprotocol): Q3
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190750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Support OptionsSupport Options
• 90-day up and running
• Online content support
Knowledge community Web site
Q & A submissions to Cisco
Shared resources database
Cisco-sponsored online events (future)
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FacilitateCisco Academy
Leader-led Learning
Cisco Seminars
Partner, Reseller Learning
GuideCisco Interactive Mentor
Learning Store
Cisco Publications
On-LineSupport Library
CollaborateCertification
Networkers
Knowledge Community Webs
User Groups
Knowledge Solutions Knowledge Solutions
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210750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
SummarySummary
• WW IT knowledge crisis
• Knowledge is key to competitive growth
• Healthy knowledge base enables your success
• Get the best of Cisco knowledge transfer
• CIM: foundation for IT knowledge strategyImprove technology understanding and product utilization
Learn TAC support methods
Lay the foundation for technology growth
Extend value in the Cisco knowledge community
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220750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com
Next StepsNext Steps
• Test drive CIM with Demo CD
• Buy one CIM-LAN Switching at promo price
• Build a Cisco IT knowledge strategyand plug CIM in as the foundation
• Utilize CIM Web site for news, product info, support, resources
• Sell CIM to your customers
• Think knowledge transfer
Knowledge Power!
Knowledge Power!
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230750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com