10964c: cloud and datacenter monitoring with … cloud and datacenter monitoring with system center...

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O F F I C I A L M I C R O S O F T L E A R N I N G P R O D U C T

10964C 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager

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IBITEDii 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager

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Product Number: 10964C

Part Number (if applicable): X19-43316

Released: 09/2014

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Elle s’applique également, même si Microsoft connaissait ou devrait connaître l’éventualité d’un tel dommage. Si votre pays n’autorise pas l’exclusion ou la limitation de responsabilité pour les dommages indirects, accessoires ou de quelque nature que ce soit, il se peut que la limitation ou l’exclusion ci-dessus ne s’appliquera pas à votre égard. EFFET JURIDIQUE. Le présent contrat décrit certains droits juridiques. Vous pourriez avoir d’autres droits prévus par les lois de votre pays. Le présent contrat ne modifie pas les droits que vous confèrent les lois de votre pays si celles-ci ne le permettent pas. Revised July 2013

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IBITEDiv 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager

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IBITED10964C: Cloud and Datacenter Monitoring with System Center Operations Manager v

Acknowledgements Microsoft Learning would like to acknowledge and thank the following for their contribution towards developing this title. Their effort at various stages in the development has ensured that you have a good classroom experience.

Gordon McKenna – Content Developer Gordon is a Microsoft System Center Cloud and Datacenter Management Most Valuable Professional (MVP) with over 15 years of experience, and is an expert in Microsoft management technologies. Currently, Gordon helps run the U.K.'s leading System Center consultancy, Inframon, and was personally involved with some of the largest System Center implementations in EMEA. Gordon is a well-known speaker on System Center and regularly appears at TechEd in the U.K. and the U.S. He is also a regular speaker at MMS, WPC, and many partner and community events.

Sean Roberts – Content Developer Sean (MCTS, Bbus) is a joint owner of Inframon Ltd, a U.K.-based System Center consultancy. Originally from a development background, Sean has over 15 years of experience designing business intelligence solutions for many Fortune 500 companies. For seven years, he focused on building System Center–based operational reports and dashboards to help organizations measure, trend, and score their IT capabilities.

Justin Kimber – Content Developer Justin (MCTS, MCITP, MCSA, MCSE, MCP) has worked in the IT industry for over 17 years in various systems management roles. For six years, he worked as technical director at Inframon, Ltd. In this role, he was responsible for designing and implementing some of the largest systems management roll-outs in EMEA. He was personally involved with the roll-out of a global, application monitoring platform for Microsoft IT.

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IBITEDvi 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager

Contents Module 1: Overview and Architecture

Module Overview 1-1

Lesson 1: Overview of Operations Manager 1-2

Lesson 2: Overview of Key Features in Operations Manager 1-7

Lesson 3: Overview of Core Components and Topology 1-11

Lesson 4: Addressing Cloud and Datacenter Issues by Using Operations

Manager 1-16

Lesson 5: Planning and Sizing System Center 2012 R2 Operations Manager 1-19

Lab: Using the System Center 2012 Operations Manager Sizing Helper Tool 1-27

Module Review and Takeaways 1-33

Module 2: Deploying a New System Center 2012 R2 Operations Manager Management Group Module Overview 2-1

Lesson 1: Overview of Security Considerations 2-3

Lesson 2: Designing the Management Group 2-6

Lesson 3: Installing System Center 2012 R2 Operations Manager 2-11

Lesson 4: Configuring Operations Manager Default Settings 2-17

Lesson 5: Deploying the Operations Manager Agent 2-21

Lesson 6: Configuring Agentless Exception Monitoring (AEM) 2-30

Lesson 7: Configuring Audit Collection Services 2-34

Lab: Installing System Center 2012 R2 Operations Manager and Deploying

Agents 2-40


Module 3: Upgrading Operations Manager Module Overview 3-1

Lesson 1: Guidelines for Migration and Upgrade to System Center 2012 R2 Operations Manager 3-2

Lesson 2: Upgrading to System Center 2012 R2 Operations Manager 3-5

Lesson 3: Migrating to System Center 2012 R2 Operations Manager 3-14

Lab: Upgrading to System Center 2012 R2 Operations Manager 3-16


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Module 4: Configuring Fabric and Application Monitoring Module Overview 4-1

Lesson 1: Introduction to Management Packs 4-2

Lesson 2: Configuring Application Monitoring 4-17

Lesson 3: Configuring Network Device Monitoring 4-30

Lesson 4: Configuring Fabric Monitoring 4-36

Lab: Configuring Application and Fabric Monitoring 4-47


Module 5: Application Performance Monitoring Module Overview 5-1

Lesson 1: Application Performance Monitoring 5-2

Lesson 2: Using IntelliTrace 5-18

Lesson 3: Team Foundation Server Integration 5-23

Lab: Monitoring .NET Framework Applications 5-26


Module 6: End to End Service Monitoring Module Overview 6-1

Lesson 1: Management Pack Templates 6-2

Lesson 2: Distributed Application Models 6-18

Lesson 3: Global Service Monitor 6-27

Lesson 4: Real-Time Visio Dashboards 6-33

Lab: Configuring End-to-End Service Monitoring 6-38


Module 7: Scorecards, Dashboards, and Reporting Module Overview 7-1

Lesson 1: Configuring and Managing Reporting in Operations Manager 7-3

Lesson 2: Configuring Service Level Tracking 7-10

Lesson 3: Configuring the Operations Manager SharePoint Web Part 7-13

Lesson 4: Dashboards and Widgets 7-16

Lesson 5: Creating Custom Dashboards 7-23

Lab: Configuring Reporting, Dashboards, and Service Level Tracking 7-27

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Module 8: Configuring and Customizing the Operations Console Module Overview 8-1

Lesson 1: Security, Scoping, and User Roles 8-2

Lesson 2: Creating Custom Views and Alert Resolution States 8-7

Lesson 3: Configuring Notification Subscriptions 8-12

Lesson 4: Creating Diagnostic and Recovery Tasks 8-17

Lab: Customizing the Operations Console 8-22


Module 9: Management Pack Authoring Module Overview 9-1

Lesson 1: Management Pack Authoring Concepts 9-2

Lesson 2: Authoring Management Packs by Using the Operations Console 9-9

Lesson 3: Authoring Management Packs by using the Visual Studio Authoring Extensions 9-19

Lab: Authoring Management Packs 9-35


Module 10: Integrating Operations Manager with Other System Center Components Module Overview 10-1

Lesson 1: Service Manager Integration 10-2

Lesson 2: Data Protection Manager Integration 10-10

Lesson 3: Orchestrator Integration 10-16

Lab: Configuring System Center Integration 10-25


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Module 11: Troubleshooting, Tuning, and Disaster Recovery Module Overview 11-1

Lesson 1: Troubleshooting and Maintaining Operations Manager Core

Components 11-3

Lesson 2: Tuning Management Packs 11-18

Lesson 3: Configuring SQL AlwaysOn for Operations Manager 11-24

Lesson 4: Configuring Data Retention in Operations Manager 11-28

Lesson 5: Disaster Recovery in Operations Manager 11-34

Lab: Troubleshooting Operations Manager 11-42


Lab Answer Keys Module 1 Lab: Using the System Center 2012 Operations Manager

Sizing Helper Tool L01-1

Module 2 Lab: Installing System Center 2012 R2 Operations Manager

and Deploying Agents L02-1

Module 3 Lab: Upgrading to System Center 2012 R2 Operations Manager L03-1

Module 4 Lab: Configuring Application and Fabric Monitoring L04-1

Module 5 Lab: Monitoring .NET Framework Applications L05-1

Module 6 Lab: Configuring End-to-End Service Monitoring L06-1

Module 7 Lab: Configuring Reporting, Dashboards, and Service

Level Tracking L07-1

Module 8 Lab: Customizing the Operations Console L08-1

Module 9 Lab: Authoring Management Packs L09-1

Module 10 Lab: Configuring System Center Integration L10-1

Module 11 Lab: Troubleshooting Operations Manager L11-1

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About This Course This section provides a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description Before implementing Microsoft System Center 2012 R2 Operations Manager, it is important to understand the key features and functionality that it provides. This will help you understand how Operations Manager can be used to solve many common problems that arise in the cloud or datacenter, such as ensuring service levels are maintained and that critical line-of-business applications are available and performing at optimum levels.

Operations Manager is a comprehensive monitoring solution that requires careful planning before it is deployed into any IT environment. You must understand the hardware and software requirements of the solution and any security implications, such as those associated with monitoring computers in a trust boundary, perimeter network, or public cloud. When you configure the storage for the Operations Manager databases, you should have a good understanding of the number of computers and devices that are monitored to appropriately size the databases.

This module introduces students to the components contained in an Operations Manager Management Group and describes the dependency and relationships between the various components. Students will be shown how to plan for and design an Operations Manager Management Group.

Audience This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter.

Student Prerequisites In addition to their professional experience, students who attend this training should already have the following technical knowledge:

• One or more years’ experience in the design and implementation of System Center Operations 2007 R2 or System Center 2012 Operations Manager is desired.

• Working knowledge of Windows Server 2008 R2 and Windows Server 2012 R2.

• Working knowledge of SQL Server 2008 R2 and SQL Server 2012.

Course Objectives After they complete this course, students will be able to do the following:

• Plan for the deployment of System Center 2012 R2 Operations Manager including:

• Defining hardware and software requirements.

• Describing security considerations.

• Architect a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.

• Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.

• Customize the Operations Console with User Roles.

• Perform different methods of Agent deployment with System Center 2012 R2 Operations Manager.

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• Implement key Management Pack concepts and elements including Management Packs Templates.

• Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.

• Configure the following:

• Audit Collection Services.

• Agentless Exception Monitoring.

• Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.

• Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.

• Configure dashboards and widgets in System Center 2012 R2 Operations Manager.

• Describe how to use new cloud-based features including System Center Global Service Monitor and System Center Advisor.

• Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.

• Troubleshoot an Operations Manager Management Group.

• Perform disaster recovery in System Center 2012 R2 Operations Manager.

There is no direct mapping to any certification exam.

Course Outline The course outline is as follows:

Module 1, “Overview and Architecture”

Module 2, “Deploying Operations Manager”

Module 3, “Upgrading Operations Manager”

Module 4, "Configuring Fabric and Application Monitoring”

Module 5, "Application Performance Monitoring"

Module 6, "End to End Service Monitoring"

Module 7, "Scorecards, Dashboards and Reporting"

Module 8, "Configuring and Customizing the Console"

Module 9, "Management Pack Authoring"

Module 10, "System Center Integration"

Module 11, "Troubleshooting, Tuning and Disaster Recovery"

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Course Materials The following materials are included with your kit:

Course Handbook: a succinct classroom learning guide that provides the critical technical information in a crisp, tightly-focused format, which is essential for an effective in-class learning experience. You may be accessing either a printed course hand book or digital courseware material via the Arvato Skillpipe reader. Your Microsoft Certified Trainer will provide specific details but both contain the following:

• Lessons: guide you through the learning objectives and provide the key points that are critical to the success of the in-class learning experience.

• Labs: provide a real-world, hands-on platform for you to apply the knowledge and skills learned in the module.

• Module Reviews and Takeaways: provide on-the-job reference material to boost knowledge and skills retention.

• Lab Answer Keys: provide step-by-step lab solution guidance.

Additional Reading: Course Companion Content on the http://www.microsoft.com/learning/en/us/companion-moc.aspx Site: searchable, easy-to-browse digital content with integrated premium online resources that supplement the Course Handbook.

• Modules: include companion content, such as questions and answers, detailed demo steps and additional reading links, for each lesson. Additionally, they include Lab Review questions and answers and Module Reviews and Takeaways sections, which contain the review questions and answers, best practices, common issues and troubleshooting tips with answers, and real-world issues and scenarios with answers.

• Resources: include well-categorized additional resources that give you immediate access to the most current premium content on TechNet, MSDN®, or Microsoft® Press®.

Additional Reading: Student Course files on the http://www.microsoft.com/learning/en/us/companion-moc.aspx Site: includes the Allfiles.exe, a self-extracting executable file that contains all required files for the labs and demonstrations.

• Course evaluation: at the end of the course, you will have the opportunity to complete an online evaluation to provide feedback on the course, training facility, and instructor.

• To provide additional comments or feedback on the course, send an email to [email protected]. To inquire about the Microsoft Certification Program, send an email to [email protected].

http://www.microsoft.com/learning/en/us/companion-moc.aspx

http://www.microsoft.com/learning/en/us/companion-moc.aspx

mailto:[email protected]

mailto:[email protected]

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Virtual Machine Environment This section provides the information for setting up the classroom environment to support the business scenario of the course.

Virtual Machine Configuration In this course, you will use virtual machines built in Microsoft® Hyper-V to perform the labs.

Note: At the end of each lab, you may need to revert the virtual machines to a previous checkpoint. You can find the instructions for this procedure at the end of each lab

The following table shows the role of each virtual machine that is used in this course:

Virtual machine Role

LON-DC1 Windows Server 2012 R2 Domain Controller.

LON-AP1 Windows Server2012 server running SharePoint Server 2013.

LON-AP2 Windows Server 2008 R2 server running the DinnerNow .NET Application.

LON-MG1 Windows Server 2008 R2 server running an Operations Manager 2007 R2 Management Server.

LON-RMS Windows Server 2008 R2 server running an Operations Manager 2007 R2 Root Management Server.

LON-SQ1 Windows Server 2012 R2 running SQL Server 2012 and Team Foundation Server 2012.

LON-SC1 Windows Server 2012 R2 running System Center 2012 R2 components.

LON-MS1 Windows Server 2012 R2 Server running a System Center 2012 R2 Management Server.

LON-MS2 Windows Server 2012 R2 Server running a System Center 2012 R2 Management Server.

LON-GW1 Windows Server 2012 R2 Server running a System Center 2012 R2 Gateway Server.

LON-SM1 Windows Server 2012 R2 running System Center 2012 R2 Service Manager.

Important If you are working in a local lab environment at the end of each lab, you may be instructed to revert the virtual machine to a previous checkpoint and not save any changes. Steps on how to do this are included at the end of each lab.

Software Configuration The following software is installed on each VM:

• Windows Server 2012

• Windows Server 2012 R2

• Windows Server 2008 R2

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• SharePoint 2013 Server

• Team Foundation Server 2012

• SQL Server 2012

• SQL Server 2008 R2

• DinnerNow .Net Application

• System Center 2012 R2

• Operations Manager 2007 R2

• Visual Studio Professional 2010

Visio Professional 2013 Course Files The files associated with the labs in this course are located in the <install_folder>\Labfiles\Lab10964B folder on the student computers.

Classroom Setup Each classroom computer will have the same virtual machine configured in the same way.

You may be accessing the lab virtual machines in either in a hosted online environment with a web browser or by using Hyper-V on a local machine. The labs and virtual machines are the same in both scenarios however there may be some slight variations because of hosting requirements. Any discrepancies will be called out in the Lab Notes on the hosted lab platform.

You Microsoft Certified Trainer will provide details about your specific lab environment.

Course Hardware Level Where labs are being run locally, to ensure a satisfactory student experience, Microsoft Learning requires a minimum equipment configuration for trainer and student computers in all Microsoft Certified Partner for Learning Solutions (CPLS) classrooms in which Official Microsoft Learning Product courseware is taught.

Hardware Level 7 (Please note the change to the drive configuration for this course)

• 64 bit Intel Virtualization Technology (Intel VT) or AMD Virtualization (AMD-V) processor (2.8 Ghz dual core or better recommended)

• Note: The two host machines provided for the instructor and each student must use the same processor architecture. Both host machines must be running either Intel Virtualization Technology (Intel VT) or AMD Virtualization (AMD-V) processor, you cannot use one host machine with each processor architecture.

• Two 500 GB hard disks 7200 RPM SATA or faster. Each must be configured as a separate drive labeled Drive C and Drive D.

• 16 GB RAM or higher

• DVD drive

• Network adapter

• Dual SVGA monitors 17” or larger supporting 1440X900 minimum resolution

• Microsoft Mouse or compatible pointing device

• Sound card with amplified speakers

10964c: cloud and datacenter monitoring with … cloud and datacenter monitoring with system center...

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