11 - 15 december antwerp belgium 1. 2 a software framework for human interactions building...

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11 - 15 DECEMBER ANTWERP BELGIUM

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A Software Framework for Human Interactions

Building Human-To-Human Systems

Keith Harrison-BroninskiCTORole Modellers Ltd

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A business person’s view of IT

Image ©IBM

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Overall Presentation Goal

Learn to construct systems for support of

agile,innovative,

collaborative

human work

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Speaker’s Qualifications

Keith Harrison-Broninski …

Defined Human InteractionManagement and the Human InteractionManagement System in his 2005 book,“Human Interactions”, now taught atUniversities and Management Schools worldwide

"the overarching framework for 21st century business technology”bptrends.com"a must read for Process Professionals and Systems Analysts alike”bpmg.org

Is architect of the leading HIMS humanedj (humanedj.com), free software that is the subject of this talk

Writes the blog IT Directions for ebizq.net(ebizq.net/blogs/it_directions)

“Keith Harrison-Broninski cuts through the hype in his hands-on guide to where enterprise technology is really going.”

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Question

Current software frameworks (inc. BPM) support work that is

System-To-SystemHuman-to-System

What about

Human-To-Human?

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Answer

H2H work is new territory

It needs new thinking about IT

And a new kind of software framework …

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A framework for human interactions

What is a framework?

Why we need yet another framework

What you can do with humanedj

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What is a framework?

Software for making software

Delivers “best practice” solution to a general problem

Uses standard patterns

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Why we need yet another framework

Most frameworks solve low-level technical problems, not high-level business problems

Yet there is a pressing business problem that needs a software solution

Handling of routine work is being standardized in all sectors

So businesses now compete, and public sector organizations are judged, on how they perform skilled human work

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Skilled work depends on collaboration

Few skilled people work in isolation

Typically, the more skilled you are, the more people you interact with

So how does your organization manage skilled work?

“Tacit interactions”

How well do you manage your own collaborations?

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All we have is low-level software tools

That actually make the situation worseDo you know how much time you spend on email text messages phone calls reading documents writing documents reviewing documents in meetings in conference calls etc etc etc?

And do you know how efficiently all this time is being spent?

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Where most individuals are now

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Where most organizations are now

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We need to collaborate better

Adopt standardized best practices Design patterns for collaboration Human Interaction Management (HIM)

Provide corresponding software support Use a HIM-based framework To generate helpful collaboration systems Human Interaction Management Systems

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Some HIM patterns for work

REACT

AIM

Collaborative Transactions

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Some HIM patterns for managing work

Agreements

Levels of controlStrategicExecutiveManagement

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Using a HIMS

Structure collaboration,so that it can be Measured Supported Controlled

In other words:

Managed

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What you can do with humanedj

Design collaborative human work processes according to best practices

Generate supporting software

Roll out support for skilled work easily

Peer-to-peer, socollaboration can span organizational boundaries

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What is humanedj?

A set of Java Eclipse plug-ins

Delivered as a desktop appEclipse Rich Client Platform (RCP)

Extensible

FreeOpen source in due course

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How to use humanedj

Simplify and structure communications between colleagues.Co-ordinate and automate all working tasksOrganize and manage skilled human work via standard principles and patterns

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Out of the box – process design

Basic Collaborations with 2 clicks

Process diagramming

Multi-Agent SystemBuild your own MASIntegrate humans into a MAS

XMI import/export

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Out of the box – process use

Change running processesNegotiate changeImplement change

Document managementCreation/revisionSharing

Structured use of Web 2.0

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Building software with humanedj

Groovy scripting

Business rules

Transaction management Safe rollback Compensation

Speech acts for controlled negotiation

Knowledge management integration

Zero-programming XForm generation

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DEMO

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Well, not exactly!

Complete demo is online

See humanedj.com

Humanedj Tour

Going FurtherWith Humanedj

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For now, here are some screenshots

User interface

Features aimed at software developers

Note that the system itself can be extended

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User interface – Details/Work Items

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User interface – Details/Data Items

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User interface - Overview

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Scripting Support

The Run Script Task type invokes a program

With easily configurable, multi-level security controls

Humanedj screenshot showing types of Task

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Business Rules

Each Role is an independent rules engine

Activity Enablement

Activity ValidationHumanedj screenshot showing an Activity validation Rule

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Speech acts

Misunderstanding is a huge problem in workplace communications

So Humanedj enhances messaging

Each party can mark up a Message to indicateIntended EffectIntended Manner

Humanedj screenshot showing Properties of a Message including Intended Effect and Intended Manner

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Knowledge management

Leading experts describe the success of Knowledge Management as dismal “the current state of the practice of knowledge management, specifically

KM focused on 'IT solutions' pitched as silver bullets by self-interested vendors and analysts particularly in the USA has been deplorable”

KM is generally not integrated into work process executionHumanedj rectifies this

Humanedj screenshot showing ontology mark-up for an Entity

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Zero-programming data entry forms

Humanedj can automatically generate a W3C XFormfrom any data items

Humanedj screenshot showing an example data entry form

Humanedj screenshot showing Property Editor Task type

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A new kind of framework

Solves a business problem

Impress the suits!

And humanedj is easy to deployReduced integration demands

compared to workflow/BPMNo need to get it right first time …

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Open sourcing humanedj

Care is required 20 years of R&D behind humanedj But workflow/BPM vendors won’t care about that They’ll cherry-pick humanedj to enhance their products

Danger is that everyone ends up with different Role-Interaction semantics Intra-enterprise collaboration will not meet user needs Inter-enterprise collaboration will break down unpredictably General approach will lose credibility

Hence 3-stage process necessary Stabilize initial code via early adopter deployments Open source the tooling for branding, integration, OEM use, etc Once core semantics are widely accepted, open source the engine

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Get the software

humanedj.comAlso has screencasts etc

Production release in early 2007

Join the beta program

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The shift from transactional to tacit interactions requires companies to think differently about how to improve performance - and about their technology investments.

Companies can again create capabilities and advantages that rivals can't easily duplicate.

"The next revolution in interactions",The McKinsey Quarterly, Q4 2005

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Q&A

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Thank you for your attention!

11 - 15 december antwerp belgium 1. 2 a software framework for human interactions building...

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