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Organization and Management- Grade11

Alternative Delivery Mode

Quarter 1- Module 1 : Management Concept

First Edition, 2020

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Published by the Department of Education

Secretary: Leonor Magtolis Briones

Undersecretary : Diosdado M. San Antonio

Printed in the Philippines by _____________________________

Department of Education- Region IX Office Address: ______________________________________________________ ______________________________________________________ Telefax: ______________________________________________________ E-mail Address: ______________________________________________________

Development Team of the Module

Writers Name: Jeric J. Medina

Editor’s Name : Helen M. Ogoc – Head Teacher I

Reviewers Name: Helen M. Ogoc – Head Teacher I

Illustrators Name: Jeric J. Medina

Lay-out Artist Name: Jeric J. Medina

Management Team: Virgilio P. Batan Jr. – Schools Division Superintendent

Lorma Poculan – Asst. Schools Division Superintendent

Amelinda D. Montero – Chief, CID

Nur N. Hussien – Chief, SGOD

Ronillo S. Yarag- Division EPS In Charge of LRMS Evelyn C. Labad

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11 Organization and

Management First Quarter- Module 1

Management Concept

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Preface

Dear Boys and Girls,

This Organization and Management module was written in response to

the world health pandemic in order to continue schooling in a safe way at

home. You will learn how to solve problems involving fractions that you will

meet in your daily life activities.

Every lesson is presented through a problem situation where you will

find the need to learn a particular skill.

Varied practices are found in this module to help you master the

number skills needed to be good problem solver. There is a test at the end of

every lesson to let you know how you will have learned the concept, facts, and

skills develop in the lesson.

This module has the following parts that you need to understand such

as:

What I need to know In this part ,it contains learning

objectives to be developed in a

material. It introduces the

topic/content of the module

briefly.

What I know In this test item, we will see how

much you know in this module.if

you get a perfect score (100%),

you can skip the next parts of this

module and proceed to the next

one.

What’s In It connects the current lesson

with the previous lesson by going

over concepts that were learned

previously.

5

What’s New In this part new lesson is

introduce through a story, a

poem, song, situation or an

activity.

What is it In this section, you are given a

short discussion about the topic.

It aims to help you understand

the new concept and skills.

What’s More It has activities to strengthen the

understanding and skills about

the topic.

What I have Learned This part may contain a question,

fill in the blank

sentence/paragraph to process

what the learner learned from the

lesson.

What I can Do An activity that shall transfer the

skills/knowledge gained or

learned into real life

concerns/situations.

Assessment A 15 item test is given to measure

the knowledge earned in the

lesson being introduced.

Additional Activities In this part, more activities are

given to improve/enhance the

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learning and understanding in

the topic.

Answer Key It contains answer to all activities

in the material.

In the last part of this module, you can also see the:

References It is the list of all sources in

developing the material.

Learning the fundamentals of Business is the keyway to understand

the business world concept. Enjoy the basic foundation for a better

conceptual and technical skills as business student.

The Author

7

What I Need to Know

In this module you will learn how to analyze and solve problems on

important factors in understanding the business concept.

At the end of this module, you are expected to:

1. Explain the meaning of management

2. Describe and differentiate the types and theories of management

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What I know

Part I. Encircle the correct letter.

1. Juran’s Fitness to Quality. Which does not belong?

a. Quality of Design c. Quality of Conformance

b. Availability d. Minimal Service

2. Weber’s Bureaucracy. Which does not belong?

a. division of labor c. detailed rules and regulations

b. hierarchical identification d. impractical connections

3. The uniform application of rightful behavior.

a. discipline b. order c. authority d. scalar chain

4. The proper placing of human and non-human resources.


5. The right given to a person.


6. The flow of command must be followed.


7. It is a management function that deals with the motivation and

guidance of people.

a. Planning b. organizing c. staffing d. leading

8. It is a characteristic of organizations where everyone has a role or

responsibility.

a. Division of labor b. coordination c. command goal d. command level

9. It is a characteristic of organizations where authority is recognized.


10. It is a characteristic of organizations where harmony is considered as

important.


11. Which of the following is a type of organization.

a. Corporate b. non-corporate c. profit-seeking d. all of the above

12. It is a management function where the regulation of results of the

implemented plans are analyzed and evaluated.

a. Planning b. staffing c. controlling d. all of the above

13. The author of 14 Principles of Management.

a. Fayol b. Weber c. Deming d.Owen

14. The Father of Scientific Management.

a. Taylor b. Deming c. Owen D. Follet

15. Which country first adapted the TQM Philosophy?

a. Japan b. USA c. France d. China

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Lesson One

OVERVIEW OF MANAGEMENT

What’s In

The process of supervising, running and conducting a situation or

people.

M N A G E A T E N

M

Any profit seeking activity.

S U B I S S E

N

A person who manages a group of people.

R A N G E A

M

What’s New • Henry Sy – the owner of SM Malls and BDO.

• Tony Caktiong – the owner of Jollibee Foods Corporation including

Mang Inasal, Chowking, Greenwhich, and Red Ribbon.

• Lucio Tan – the owner of PNB, Philippine Airlines and other industries.

They are some of the Filipino Business Tycoons who are successful in

leading the Philippine Business Sector.

1. What do you think is their secret to achieve such status?

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What is it

Overview of Organization and Management

Business – a general term which includes all profit seeking activities of an

enterprise that ultimately provides goods and services that satisfies the

human wants and needs.

The main reason for business to operate is the profit or income received. The

philosophy of the business is the render of comfort in the form of products

and services to customers.

Management is the process of harmonizing and administration of people,

task and functions within an organization to work effectively and efficiently.

Effective – meeting the desired result of an objective.

Efficient – meeting the desired result within or less than the prescribed time

and resources.

Example, A person finished the tasks within the day as instructed to him. If

he has done the task within the day or lesser then he is considered as

efficient. If he finished the task more than a day, he is effective but not

efficient. Time element and resources are mostly consideration for efficiency.

It is believed that EFFECTIVE + EFFICIENCY = GOOD MANAGEMENT

Management Features:

1. Process – a systematic way of doing things

2. It utilizes the resources efficiently

3. Achieves stated goal

7 M’s of Management

1. Man

2. Money

3. Machine

4. Materials

5. Method

6. Measurement

7. Marketing

Management Functions

Management functions are needed in order the business or organization to

operate. Technically we have five basic management functions.

1. Planning – it involves the process of visualizing the goals the

organization would like to achieve. It starts with a Vision and followed

by a Mission.

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2. Organizing – the process of sorting and assigning of human and non-

human resources within an organization.

3. Staffing – the process of selecting and hiring people best suited to be

part of an organization. They are responsible for monitoring people,

their functions and contributions to the organization. They are also

responsible for the growth or any human concerns that affects the

organization.

4. Leading – the process of motivating and guiding people within the

organization. It includes the process of making people work towards the

goal of the organization.

5. Controlling- it involves evaluating the human and non-human

resources if they follow or meet the standards set during the planning

function.

The five basic management function will be the whole content or cycle of

this subject.

Organization – is a group of people bonded together with common goals and

objectives. Typically, it is formed due to the reason of human satisfaction and

security.

Characteristics of Organization:

1. Coordination – all people who serves within the group must be

harmonized and synchronized to have the continuous flow of the

direction the organization wishes to pursue.

2. Common goal – every member of the organization has a common

ground for joining or staying within the group.

3. Division of labor – every member of the organization has a role or

responsibility to be portrayed and executed.

4. Command level – the organization has a hierarchy of people that leads

the other members.

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What’s More

Activity 1 Answer the concept map below. Write the concept on

the box provided.

What is Planning?

___________________________

___________________________

___________________________

___________________________

___________________________

_________.

What is Organizing?

___________________________

___________________________

___________________________

___________________________

___________________________

_________.

What is Staffing?

___________________________

___________________________

___________________________

___________________________

___________________________

_________.

What is Leading?

___________________________

___________________________

___________________________

___________________________

___________________________

_________.

What is Controlling?

___________________________

___________________________

___________________________

___________________________

___________________________

_________.

FUNCTIONS OF

MANAGEMENT

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Activity 2 Create a graphic organizer regarding organization below.

Activity 3 Write True if the statement is correct and FALSE if the statement is

false.

1. Management is an organization of people having unified goals.

2. Management is a non-systematic approach in conducting a business or activities for the people.

3. Planning is the last step in the management functions. 4. Organizations have command level and different goals.

5. Organizations could be public or private.

MANAGEMENT

What makes it as a

process?

Answer:__________

__________________

__________________

How efficiency is

valued?

Answer:__________

__________________

__________________

What is the

relevance of goals?

Answer:__________

__________________

__________________

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Planning

Organizing

Staffing

Leading

Controlling

What I have Learned

● Good management is being EFFECTIVE and __________________.

• Management has ______ functions namely, _____________, _____________, staffing, _____________ and controlling.

• Organizations is an association of people who has _____________ goals.

• Organizations could be government or ______________________.

What I can Do

Activity 4

In the new normal of learning we are now on the remote learning.

Using the concept of management functions, create a management action plan that suits you. Below is the sample format, you may create your own format.

My Study Management Plan

Additional Activities

Research for examples of types of organization according to its

classification as government and private sector. Provide five

examples each.

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Assessment

Direction: Encircle the correct letter of your choice.

1. Management has how many basic functions?

a. 3 b. 4 c. 5 d. 6

2. Which of the following is not considered as a feature of management?

a. a systematic way of doing things

b. It utilizes the resources efficiently

c. Achieves stated goal

d. Waste of time and effort

3. It is a management function that aims to visualize with the help of

vision and mission.


4. It is a management function that unify that human and non-human

resources in the organization.

b. Planning b. organizing c. staffing d. leading


guidance of people.

c. Planning b. organizing c. staffing d. leading

6. It is a characteristic of organizations where everyone has a role or

responsibility.

a.Division of labor c. command goal

b. coordination d. command level

7. It is a characteristic of organizations where authority is recognized.

a.Division of labor c. command goal

b.coordination d. command level

8. It is a characteristic of organizations where harmony is considered as

important.

a. Division of labor c. command goal

b. coordination d. command level

9. Which of the following is a type of organization.

a. Corporate b. non-corporate c. profit-seeking d. all of the above

10. It is a management function where the regulation of results of the

implemented plans are analyzed and evaluated.

a. Planning b. staffing c. controlling d. all of the above

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Part II. True or False. Write TRUE if the statement is correct and FALSE if the

statement is incorrect.

11. Managers are people who managed an organization.

12. Management has no universal formula to achieve success.

13. Organizations should admit people regardless they have a different

views or goals.

14. It only requires one person to considered to be an organization.

15. Government is an example of organization.

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Lesson Two

MANAGEMENT THEORIES

What’s In

Management is the process of harmonizing and administration of

people, task and functions within an organization to work effectively

and efficiently.

Management Functions refers to the various purpose regarding the

jobs and roles of people in various stages. Each function has a

designated responsibility in the organization.

Effectiveness and Efficiency equals to GOOD MANAGEMENT.

What’s New

Search for three successful business entrepreneurs in the

country. Make a comparison on the management style.

Guide Question:

1. Which do you think has the best management style?

2. How did this entrepreneur learned their management style?

Name of

Entrepreneur

1

Name of

Entrepreneur

2

Name of

Entrepreneur

3

Company they

own

Management

Style

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What is it

Management Theories

An organization management style is a result from theories they

learned from various period. Such evolution is a result of trial and error with an urge to identify which theory is the most applicable. After the

countless tries, there is no universal theory that could guarantee

rightful and successful decisions in the field of business.

The understanding of the various management theories will able

to help business students to have a basis for the decision-making as future managers. The theories that will be discussed in this module are

the most popular and widely used.

Management Theories – theories that helped the decision-maker to

have legal grounds or basis for soundful decisions.

Management Process – the process of managing and supervision of

work performance of people working in an organization.

Scientific Management Theory

The advocate of the theory is Frederick W. Taylor (1865 – 1915)

and known as the Father of Scientific Management. His theory cites the

inefficiencies and mistakes of employees during a routine work. He also

observed lack of enthusiasm, discrepancy of abilities and aptitude as a

contributory factor to low productivity.

Taylor’s Scientific Management Principles

1. Use scientific approach in developing an element for each worker

not just a mere rule of thumb.

2. make the employees grow by training, teaching and developing

workers for efficiency.

3. Cooperation and not individualism

4. division of labor accordingly

General Administrative Theory

The General Administrative Theory emphasizes departmentalization of

functions or activities to be performed for achieving a common purpose.

It also focuses on the good management practice or implementation.

Henri Fayol (1841-1925) and Max Weber (1864-1920) are the people

associated with such theory.

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14 Management Principles of Henri Fayol

1. Division of labor – breaking of job into specialized tasks for efficiency

of productivity.

2. Authority – right given to a person to influence by giving orders or

command to a person.

3. Discipline – the uniform application of rightful behavior.

4. Unity of Command – employees must have only one supervisor.

5. Unity of Direction – efforts of every employee must be aligned to

organizational objectives.

6. Subordination of the individual interest to the general interest –

employees must prioritize the welfare of the organization rather than

self-interest.

7. Remuneration – employees should be paid fairly and accordingly

with the prescribed labor laws.

8. Centralization – the concentration of control of an activity or

organization under a single authority. Decentralization is the

empowerment of sub-groups in organization due to complexity or

growth.

9. Scalar chain – employees should follow the official chain of

command and must not by-pass the authorities found in

organizational charts.

10. Order – human and non-human resources should be in proper

places.

11. Equity – result of kindliness and justice in every decision.

12. Stability of tenure – employees must be assured of permanency of

job position.

13. Initiative – management must let employees to act own their own

free-will or volition.

14. Esprit de Corps – teamwork by having harmony and sense of unity.

Weber’s Bureaucracy

1. division of labor

2. hierarchical identification

3. detailed rules and regulations

4. impersonal connections with one another

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TOTAL QUALITY MANAGEMENT

– is a management philosophy developed by W. Edwards

Deming and Joseph M. Juran regarding the quality imposition to

products or services. It was introduced in 1950’s but the idea was

not accepted immediately by the United States due to market

dominance. The country of Japan developed and crafted to produce

quality products which became successful making the Western

Countries to adjust and consider the TQM Philosophy.

Today, TQM is highly valued by customers and businesses

since it produces more quality in the products. Customers are

assured of the quality and satisfaction is a result of it. It should be

quality over quantity some of the companies today shift to quantity

over quality due to lesser cost since quality means more expense on

their products.

Deming 14 Points for Top Management

1. Create constancy of purpose for improving products and services.

2. Adopt the new philosophy. 3. Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on price alone; instead,

minimize total cost by working with a single supplier. 5. Improve constantly and forever every process for planning,

production and service. 6. Institute training on the job.

7. Adopt and institute leadership. 8. Drive out fear. 9. Break down barriers between staff areas.

10. Eliminate slogans, exhortations and targets for the workforce. 11. Eliminate numerical quotas for the workforce and numerical

goals for management. 12. Remove barriers that rob people of pride of workmanship, and

eliminate the annual rating or merit system. 13. Institute a vigorous program of education and self-improvement for everyone.

14. Put everybody in the company to work accomplishing the transformation.

Juran’s Fitness to Quality

1. Quality of Design – design must be in relevance to the usage or

purpose of the product.

2. Quality of Conformance – must conform with the standards set.

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3. Availability – continuous supply of products to customers

4. Full service – promptness, integrity, and competence of products.

Organizational Behavior

the process of studying on how to understand and adjust to the

different people that comprises an organization. With the

understanding of it, people who have different behavior and attitude

could able to understand and harmonize the actions within the group.

This behavior theory helps manager to carry out functions in the

leading, conflict resolution and other instances in the organization. It

was supported by Robert Owen, Mary Parker Follet, Hugo Munsterberg

and Chester Barnard.

It started when Robert lamentable conditions in the workplace in

the 1700’s where he proposed ways to improved working conditions.

Follet in the 1900’s proposed about individual or group behavior must

be considered in management. Munsterberg suggested in the early

1900’s to use psychological tests for the selection of employees and

Barnard in the 1930’s suggested to use cooperation in organizations

since it is a social system in structure.

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What’s More Activity 1

Summarize and Compare the theories in management. Write three statements that best describes the theories.

Activity 2

Identify the statements being described.

1. The father of scientific management. 2. The theory that studies the behavior of employees or people within

the organization. 3. The theory that emphasizes the quality of products.

4. The author of 14 Principles of Management. 5. The author of 14 Points in TQM.

Activity 3

Write TRUE if the statement is correct and FALSE if incorrect. 1. Division of labor is necessary for the organization to function

wherein all jobs will be given to certain people. 2. Remuneration deals with the stability of the company to retain

in service.

General Administrative

Theory

•

•

•

Scientific Management

•

•

•

THEORY OF

MANAGEMENT

TQM Philosophy

•

•

•

Organizational Behavior

•

•

•

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3. The USA did not respond to TQM at-first it was introduced by the country of France.

4. The working conditions improvement are under the theory of Max Weber.

5. Robert Owen advocated the Juran’s Quality.

What I have Learned

I realized that: ______________________________________________________ _____________________________________________________.

I resolved that:______________________________________________________ _____________________________________________________.

What I can Do

Activity 4

As a manager of your personal life, identify situations where the

management principles or theories are applied. Kindly cite and explain.

Assessment

Direction: Encircle the correct letter of your choice.

1. It is a management principle where equal partition of work shall be

given.

a. division of labor b. remuneration c. order d. authority

2. It is a management principle where salary shall be equitable in

relation to job.


3. Which of the following is not part of Deming’s 14 points?

a. Create constancy of purpose for improving products and services.

b. Adopt the new philosophy.

c. Cease independence on inspection to achieve quality

d. Institute training on the job.

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4. Which of the following is not a supporter of Organizational Behavior?

a. Robert Owen c. Mary Parker Follet

b. Hugo Munsterberg d. Chester Bernard


c. Quality of Design c. Quality of Conformance

d. Availability d. Minimal Service

6. Weber’s Bureaucracy. Which does not belong?

c. division of labor c. detailed rules and regulations

d. hierarchical identification d. impractical connections

7. The uniform application of rightful behavior.

b. discipline b. order c. authority d. scalar chain

8. The proper placing of human and non-human resources.


9. The right given to a person.


10. The flow of command must be followed.


Part II. Identification.

11. The father of Scientific Management.

12. The author of 14 Points of Management.

13. The first country who used TQM Philosophy.

14. Theories that helped the decision-maker to have legal grounds or

basis for soundful decisions.

15. The process of managing and supervision of work performance of

people working in an organization.

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Weekly Test

1. Management has how many basic functions?

a. 3 b. 4 c. 5 d. 6

2. It is a management principle where equal partition of work shall be

given.



a. Quality of Design c. Quality of Conformance

b. Availability d. Minimal Service

4. It is a management function that aims to visualize with the help of

vision and mission.


5. It is a management function that unify that human and non-human

resources in the organization.


6. Which of the following is not considered as a feature of management?

a. a systematic way of doing things

b. It utilizes the resources efficiently

c. Achieves stated goal

d. Waste of time and effort


guidance of people.


8. It is a management principle where salary shall be equitable in

relation to job.


9. Which of the following is not part of Deming’s 14 points?

a. Create constancy of purpose for improving products and services.

b. Adopt the new philosophy.

c. Cease independence on inspection to achieve quality

d. Institute training on the job.

10. Which of the following is not a supporter of Organizational Behavior?

a. Robert Owen c. Mary Parker Follet

b. Hugo Munsterberg d. Chester Bernard

Part II. Identification. For 11-15, Illustrate the Management Functions.

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Answer Key

LESSON ONE

What I know

1. D

2. D 3. C 4. B

5. C

6. D

7. D 8. B 9. D

10. B

11. D

12. C 13. A 14. A

15. A

What’s In Activity 3 Assessment

1. MANAGEMENT 2. BUSINESS 3. MANAGER

1. TRUE 2. FALSE 3. FALSE

4. FALSE 5. TRUE

1. C 2. D 3. A

4. B 5. D

6. A 7. D

8. B 9. D 10. C

11. TRUE 12. TRUE

13. TRUE 14. FALSE

15. TRUE

LESSON TWO

Activity 2 Activity 3 Assessment

1. FREDERICK TAYLOR

2. ORGANIZATIONAL BEHAVIOR

3. TOTAL QUALITY MANAGEMENT

4. HENRI FAYOL 5. W. EDWARD'S

DEMING

1. FALSE 2. FALSE

3. FALSE 4. FALSE

5. FALSE

1. A 2. B

3. C 4. D

5. D 6. D

7. A 8. B 9. C

10. D 11. FREDERICK

TAYLOR 12. W. EDWARDS

DEMING

27

13. JAPAN 14. MANAGEMENT

THEORIES

15. MANAGEMENT PROCESS

Weekly Assessment

1. C

2. A 3. D

4. A 5. B 6. D

7. D 8. B

9. C 10. D

For 11-15 possible illustration on the right

side.

Planning

Organizing

StaffingLeading

Controlling

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References:

Business Organization and Management 2016 Edition

Roberto G. Medina

Copyright © 2016 by Rex Publishing, Inc.

Management: Theory and Practice

Carlos C. Lorenzana, M.A.

Revised Edition 2003

ISBN 978-971-23-3700-0

Published and Distributed by Rex Publishing Inc.

Organization and Management

Helena Ma. F. Cabrera, PhD.

Anthony DC Altaheros, PhD

Riaz Benjamin

ISBN 978-971-07-3860-1

2016 Edition

Published by Vibal Group Inc.

29

For inquiries or feedback, please write or call:

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Ground Floor, Bonifacio Bldg., DepEd Complex Meralco Avenue, Pasig City, Philippines 1600 Telefax: (632) 8634- 1072; 8634- 1054; 8631-4985 Email Address: [email protected] * [email protected]

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