1104 bombardier aerospace implements sap extended warehouse management
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Orange County Convention CenterOrlando, Florida | May 15-18, 2011
Bombardier Aerospace Implements SCM EWM within theirAftermarket Parts Distribution Operation
Troy Rochat Bombardier AerospaceJulie Nesbitt Bombardier Aerospace
Jason Russo InfoLogix
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[ Introductions
Jason Russo
Senior EWM Consultant with Infologix
10+ years SAP Supply Chain experience
Working with EWM since 2007
Troy Rochat
Real Experience. Real Advantage.
,
20 years in Bombardier Aerospace
Certified SAP consultant (2002)
Julie Nesbitt IT Program Director, BCS & SAA
22 years in Bombardier Aerospace
10 years SAP experience
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Company Overviews
Real Experience. Real Advantage.
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[ InfoLogix Overview
Total solution provider based in Hatboro, PA
Wholly owned subsidiary of Stanley Black & Decker
2,200 clients and growing
SAP supply chain specialists
Systems Integration
Hardware
Real Experience. Real Advantage.
Strong SAP Credentials
SAP Services and Software Partner
SAP Consulting Partner
Pre-release Testing Partner
Leaders in Enterprise Mobility Services Proprietary World Class Client Care Portal - over 150,000 assets
managed
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Vision: Giving people wings, around the world, through innovation, pride andsetting the highest standard for excellence
With more than 30,300 employees and well-positioned in global markets,Bombardier Aerospace ranks as the worlds third largest civil aircraft
manufacturer. Its high-performance aircraft and services set the standard ofexcellence in several markets, including:
Bombardier Aerospace Overview
Real Experience. Real Advantage.
Commercial aircraft
Amphibious aircraft
Specialized aircraft solutions
Customer Services
Bombardier Aerospace is dedicated to setting new standards of customercare and aircraft availability worldwide.
Mission: Keep our Customers flying
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Focusing on the Customer
Worldwide service and support through
a network of: Parts logistics
Aircraft maintenance
Bombardier Aerospace Overview
Real Experience. Real Advantage.
Tailored per hour parts and services solutions
Field service personnel and 24/7 Customer Response Centres
Flexible airborne parts delivery service
Spare parts depots, service centres and authorized service facilities
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[Bombardier Parts Logistics provides a full spectrum of spares support to 29Bombardier product lines, Commercial & Business, including new AircraftPrograms entering into service.
6 Challenger Aircraft Product lines
4 CRJ Aircraft Product lines
3 Global Express Aircraft Product lines
Bombardier Aerospace Overview
Real Experience. Real Advantage.
28 Product Lineswith ~6,000
Aircrafts
12 Learjet Aircraft Product lines
4 Q Series Aircraft Product lines
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The Case for change
Real Experience. Real Advantage.
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[ Case for Change / Key Drivers Parts Logistics requirements had changed over the previous several
years.
Our business has increased dramatically in the International market.
Our customers growing needs and expectations compelled us to:
Be more flexible
Offer more diverse services
Real Experience. Real Advantage.
Expand our capabilities
Improve distribution efficiency
A new Warehouse Management solution was required
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[ Who was Impacted?
Montreal
Chicago
Wichita
Frankfurt
Toronto
Service Centres
Real Experience. Real Advantage.
Quality Transportation
Customer Service
CRC
Material Logistics
Configuration Management
IT
Legal Services
Finance
Chicago Distribution
Frankfurt Distribution
Impacts : Approximately 300 employees
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[ Who was Impacted?
Chicago Distribution Centre:
238,000 square feet (22,110 sq. m);
Stores over 120,000 unique parts at full capacity;
Operational since June 2005;
Supplies Bombardier network of parts depots and service locations;
Ships 1,700 Lines daily
Real Experience. Real Advantage.
Frankfurt Warehouse:Direct shipments to Europe, Middle East, Asia & Africa;
50,000 square feet (4,650 sq. m);
Capable of storing approximately 40,000 parts at full capacity;
Operational since August 2005; 200 lines shipped per day
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BombardierSAP
BombardierSAP
Vision
Interface
CLS
SCM
ERPLIMS
Existing
Real Experience. Real Advantage.
BombardierSAP
SCM/eWM
ERP
are ouse anagemen o u onthat is consolidated into 1 System
New
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Project Overview
Real Experience. Real Advantage.
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[Structuring the Main Project Team
Delivery team
Dedicated business and IT resources identified:
From the business:
Main Sponsor (VP or higher), Project Sponsors (VPs or Directors),
Business Focal (Manager representation),
Data Management Focal (Manager representation),
Real Experience. Real Advantage.14
Business Focals by function (Business leads),
Power Users (Business leads) and Super Users (End Users withTraining skills) by functional areas
From IT:
Qualified resources for Business Analysts, ApplicationSpecialists and ABAP team members for all functional areas.
Subject matter experts (eWM) - Infologix
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[Project Team Organizational Chart
EXECUTIVE SPONSORSBUSINESS PROJECT SPONSORS
STEERING COMMITTEEIT CIO AND DIRECT REPORTS
EXECUTIVE SPONSORS
A powerfulcoalition ofleaders forsuccessful
projectdelivery
Real Experience. Real Advantage.
DELIVERY TEAM (IT)
PM SAPCC PM SITE
BA
AS
ETL
PSI
CM and Org
Alignment
IT site support
Legacy
Infrastructure
STAKEHOLDERS TEAM (BUSINESS)
Directors / Focals:Worldwide Distribution
Customer Services
Material Logistics
ConfigurationManagement
Pricing & Cost Control
Quality
Business Planning &
Development
Project specific:
Main Project Owner
Project Manager
Data ManagementFocal
ContinuousImprovement
Team
Power/ Super
Users
Dedicated,multi-
disciplinary
teams
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[ Key Changes Improved processes for inbound, outbound and Inventory Control
Heightened visibility throughout the entire warehouse
100% inventory visibility
Every physical part movement will be captured in eWM with user ID, date and time
Eliminate Databases, interfaces and IDOCs Radio Frequency Technology
Minimize Waste:
duplicate processes
Real Experience. Real Advantage.
manual data entries, (minimize errors)
duplicate auditing
reduce paperwork
Wave Management
Consolidation of customer orders allowing financial benefits for customers and
Bombardier Reduce delays in processing
Reprint capabilities of key paperwork
Real time status improves accuracy
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[Key eWM Integration Points
Synchronization & Communication between eWM & ERP.
Master data
Transactional Data between EWM and ERP (Sales orders, Purchase
Orders and Stock replenishment orders, etc) Inventory Updates Inventory postings
Financial Integration Financial postings for Post Goods Issue (PGI) andPost Goods Receipt (PGR)
Real Experience. Real Advantage.
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t er commun cat on to or egacy systems nee e ase on t escope of EWM functionality such as Environmental Health and Safety(EH&S), Billing systems, and Global Trade Services.
CIF (Core Interface) Communication exchange of data betweenSAP ERP and SAP EWM ensuring Data Consistency and Integrity
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[1System Overall Project Timeline
2009
June JulyFeb March April MayOct Nov Dec JanJuly Aug SeptJune
2010
Phase 2 Solution Strategy5 months
Phase 3 Prep & BluePrint7 months
Phase 4 Realization9 months
Phase 5 - Final Prep & Cutover
1 month
Oct NovAug SeptFeb March April May
PrototypeDevelo ment
Develop Solution(eWM, SAP)Gap Workshops,Data Discovery &Strategy Preparation
Project Evaluation,Initiation &Approval
Solution Break/Fix.
Dec
Real Experience. Real Advantage.
Documentation
Training Preparation & delivery
Integration Tests, Dry Runs, DIAL &UATs
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Functionality Overview
Real Experience. Real Advantage.
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[ EWM Functionality
Use of process oriented storage control to facilitate multistep inbound, outbound and internal storage processes.
Quality inspection process using QIE (Quality InspectionEngine) to integrate quality management with ERP QM.
Real Experience. Real Advantage.
oa was o con ro nspec ons rom w e con nu ngto leverage ERP QM functionality.
Stock scenarios included batch management,
serialization, and split valuated products.
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[ EWM Functionality (Continued)
Resource Management optimization and work assignmentefficiency.
RF system guided picking Different WOCRs based on zone.
Queue determination by Activity Area
Real Experience. Real Advantage.
warehouse order assignment
Dynamic control of resource assignment to resource groupsbased on workload.
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[ EWM Functionality (Continued)
Kit to Stock process using EWM production supplyintegration.
Use of PP integration to manage kitting process. Separate EWM managed storage location for Production
Supply Area.
Real Experience. Real Advantage.
Wave Management
Different wave templates determined based on deliverypriority/ship to.
Warehouse requests automatically assigned to wavetemplate based on condition technique.
Use of wave monitor to facilitate wave release.
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[ EWM Functionality (Continued)
Other topics
RF enhancements through the RF Framework
Enhancing standard functionality through BADIs PPF (Post Processing Framework)
Automation of warehouse task creation
Real Experience. Real Advantage.
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Key Lessons Learned
Real Experience. Real Advantage.
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[ Key Lessons Learned Utilize standard functionality as much as possible.
EWM offers comprehensive functionality to fit many complex processes,its important to fully understand the depth of functionality.
Invest in design prototypes early on in project timeline
Demo functionality to key users to help drive key decisions.
Business and IT participation / ownership / engagement
Key decision makers must fully support project objectives
Real Experience. Real Advantage. 25
Business units outside of the Warehouse need to be integrated intoBlueprint
Post go-live on-site support can not be underestimated in terms of effortor duration
An overall Business Change Lead to be assigned from the beginning.
Roles & responsibilities (Business and IT) must be clearly definedwithin the project team
especially for post go-live support (who does what, when)
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[Key Lessons Learned (Continued) Cutover plan can not be too detailed and must include contingency
Communication and planning for all areas can not be underestimated(Business plan, IT plan)
Contingency planning is critical (what if scenarios)
Testing and dry-runs need to be comprehensive and long enough
Do not underestimate the number of business areas and business users thatare required for testing
Real Experience. Real Advantage.
ee to test w t rea st c vo umes ata, transact ons, users, etc
Need to ensure the time to consolidate training & practice in the new systemwith the new processes & tools
Day In The Life testing and simulation
Pay attention to the small stuff during dry-runs and go-live scenarios, the
impact of small variances will be magnified with go-live volumes Dont assume the basics will be acceptable without validation.
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Thank you for participating.Please remember to complete and return your
evaluation form following this session.
Real Experience. Real Advantage.
SESSION CODE: 1104
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