Ford Motor CompanyFord Customer Service DivisionP. O. Box 1904Dearborn.Michigan 48121

1111111111111111111111111111103100005210001

111111111111111111111111111111 II111111 II1111111111111111111111111R. FILE330 TOWN CENTER DRSTE 500DEARBORN, MI 48126-2796

September 2014

* * * IMPORTANT SAFETY RECALL * * *(PROGRAMA DE SEGUR/DAD /MPORTANTE)

Safety Recall Notice 14S20 I NHTSA Recall 14V-525Aviso de Revision de Seguridad 14S20

This notice applies to your vehicle:2014 FocusYour Vehicle Identification Number:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor VehicleSafety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in yourvehicle, with the Vehicle Identification Number shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct thiscondition. Our commitment, together with your dealer, is to provide you with the highest level of serviceand support.

What is theissue?

What will Fordand your dealerdo?

How long willit take?

What shouldyou do?

1012103100005210001

On your vehicle, the fuel pump may crack, leading to low fuel pressure. This mayresult in the service engine soon light illuminating, extended cranking time to startthe engine, engine no start, loss of power. or engine stall. An engine stall withoutwarning while driving increases the risk of a crash.

Ford Motor Company has authorized your dealer to replace the fuel pump free ofcharge (parts and labor).

The time needed for this repair is less than one-half day. However. due to servicescheduling requirements, your dealer may need your vehicle for a longer period oftime.

Please call your dealer without delay and request a service date for Recall 14S20.Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. TheVIN is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.comfor dealer addresses. maps. and driving instructions.

© Copyright 2014 Ford Motor Company 14S20_F/DTB1F1S201

What if you nolonger own thisvehicle?

Can we assistyou further?

Ford Motor Company wants you to have this safety recall completed on yourvehicle. The vehicle owner is responsible for making arrangements to have thework completed.

Please note: Federal law requires that any vehicle lessor receiving this recallnotice must forward a copy of this notice to the lessee within ten days.

If you no longer own this vehicle, and have an address for the current owner,please forward this letter to the new owner.

You received this notice because government regulations require that notificationbe sent to the last known owner of record. Our records are based primarily on stateregistration and title data, which indicate that you are the current owner.

If you have difficulties getting your vehicle repaired promptly and without charge,please contact your dealership's Service Manager for assistance.

RETAIL OWNERS: If you still have concerns, please contact the Ford MotorCompany Customer Relationship Center at 1-866-436-7332 and one of ourrepresentatives will be happy to assist you. For the hearing impaired call1-800-232-5952 (TOO). Representatives are available Monday through Friday:8:00AM - 8:00PM (Eastern Time).

If you wish to contact us through the Internet, our address is: www.Fordowner.com.

Para asistencia en Espano/:Si necesita ayuda 0 tiene a/guna pregunta, por favor /lame a/ Centro de Re/aci6ncon Clientes a/1-866-436-7332 y presione 2 para Espano/.

FLEET OWNERS: If you still have concerns, please contact the Fleet CustomerInformation Center at 1-800-34-FLEET, Option #3 and one of our representativeswill be happy to assist you. Representatives are available Monday through Friday:8:00AM - 8:00PM (Eastern Time).

Or you may contact us through the Internet at www.fleetford.com.

If you are still having difficulty getting your vehicle repaired in a reasonable time orwithout charge, you may write the Administrator, National Highway Traffic SafetyAdministration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the tollfree Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go towww.safercar.gov. Reference NHTSA Safety Recall 14V-525.

Thank you for your attention to this important matter.

2012104/00005210001

Ford Customer Service Division

© Copyright 2014 Ford Motor Company14520_FIDTB1 F15201

ffi THE LINCOLN MOTOR COMPANY

The Uncoin Motor CompanyP. O. Box 1904Dearborn, Michigan 48121

11111111111111" 11111111111179/000040/0001

11111111111111111111111111111111111111111111111111111111111111111R. FILE330 TOWN CENTER DRSTE 500DEARBORN, MI 48126-2796

September 2014

* * * IMPORTANT SAFETY RECALL * * *(PROGRAMA DE SEGUR/DAD /MPORTANTE)

Safety Recall Notice 14S20 I NHTSA Recall 14V-525Aviso de Revision de Seguridad 14S20

This notice applies to your vehicle:2015 MKCYour Vehicle Identification Number:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor VehicleSafety Act.

Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in yourvehicle, with the Vehicle Identification Number shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct thiscondition. Our commitment, together with your dealer, is to provide you with the highest level of serviceand support.

What is theissue?

On your vehicle, the fuel pump may crack, leading to low fuel pressure. This mayresult in the service engine soon light illuminating, extended cranking time to startthe engine, engine no start, loss of power, or engine stall. An engine stall withoutwarning while driving increases the risk of a crash.

What will Lincoln The Lincoln Motor Company has authorized your dealer to replace the fuel pumpand your dealer free of charge (parts and labor).do?

How long willit take?

The time needed for this repair is less than one-half day. However, due to servicescheduling requirements, your dealer may need your vehicle for a longer period oftime.

What shouldyou do?

Please call your dealer without delay and request a service date for Recall 14S20.Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle.The VIN is printed near your name at the beginning of this letter.

101279/000040/0001

© Copyright 2014 The Lincoln Motor Company - A Ford Motor Company Brand14S20_LnDTB1L1S201

What if you nolonger own thisvehicle?

Can we assistyou further?

If you do not already have a servicing dealer, you can accesswww.Lincolnowner.com for dealer addresses, maps, and driving instructions. Foryour convenience, you can also have this service performed at a Ford dealership.

The Lincoln Motor Company wants you to have this safety recall completed onyour vehicle. The vehicle owner is responsible for making arrangements to havethe work completed.

Please note: Federal law requires that any vehicle lessor receiving thisrecall notice must forward a copy of this notice to the lessee within ten days.

If you no longer own this vehicle, and have an address for the current owner,please forward this letter to the new owner.

You received this notice because government regulations require that notificationbe sent to the last known owner of record. Our records are based primarily onstate registration and title data, which indicate that you are the current owner.

If you have difficulties getting your vehicle repaired promptly and without charge,please contact your dealership's Service Manager for assistance.

RETAIL OWNERS: If you still have concerns, please contact our CustomerRelationship Center at 1-866-436-7332 and one of our representatives will behappy to assist you. For the hearing impaired call 1-800-232-5952 (TOO).Representatives are available Monday through Friday: 8:00AM - 8:00PM (EasternTime).

If you wish to contact us through the Internet, our address is:www.Lincolnowner.com.

Para asistencia en Espetio':Si necesita ayuda a tiene a/guna pregunta, par favor /lame a/ Centro de Re/aci6ncan C/ientes a/ 1-866-436-7332 y presione 2 para Espeiiol.

FLEET OWNERS: If you still have concerns, please contact the Fleet CustomerInformation Center at 1-800-34-FLEET, Option #3 and one of our representativeswill be happy to assist you. Representatives are available Monday through Friday:8:00AM - 8:00PM (Eastern Time).

Or you may contact us through the Internet at www.fleetford.com.

If you are still having difficulty getting your vehicle repaired in a reasonable time orwithout charge, you may write the Administrator, National Highway Traffic SafetyAdministration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call thetoll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go towww.safercar.gov. Reference NHTSA Safety Recall 14V-525.

Thank you for your attention to this important matter.

201280/000040/0001

The Lincoln Motor Company

© Copyright 2014 The Lincoln Motor Company - A Ford Motor Company Brand14S20_LIDTB1L1S201