1180413060641412323_management information system contents.pdf

7/28/2019 1180413060641412323_Management Information System Contents.pdf

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Contents

Unit 1: Basic Information Concepts & IS1.1. Information Concepts 16

1.1.1. Data 161.1.2. Meaning and Definition of Information 16

1.1.3. Relationship Between Data and Information 16

1.1.4. Characteristics of Information 18

1.1.5. Need for Information in Organisation 19

1.1.6. Value of Information 20

1.1.7. Classification of Information 21

1.1.7.1. Classification by Characteristics 21

1.1.7.2. Classification by Application 221.2. Information Systems(IS) 23

1.2.1. Introduction 231.2.2. Need for Information Systems in Organisation 231.2.3. Components of Information Systems/Resources of Information

Systems

25

1.2.4. Roles of Information Systems 28

1.2.5. Information System Activities 29

1.2.6. Capabilities of Information Systems 311.2.7. Major Challenges of Information Systems 32

1.3. Organisation 33

1.3.1. Introduction 331.3.2. Characteristics of Organisation 34

1.3.3. Roles of Information System in Organisation 37

1.3.4. Formal and Informal Organisations 38

1.3.5. Organisation with respect to Organization Firm 391.3.6. Organisation Structure 401.3.7. Organisational Philosophy/Culture 43

1.3.8. Organisational Hierarchy 45

1.3.9. Information Systems Impact on Organisations and Business Firms 46

1.4. Exercise 49

Unit 2: Types of IS2.1. Types of Information System 51

2.1.1. Operational Control Systems 512.1.2. Management Control Systems 52

2.2. Transaction Processing Systems (TPS) 53

2.2.1. Introduction 53

2.2.2. Types of Transactions 542.2.3. Characteristics of TPS 54

2.2.4. Importance of TPS 55

2.2.5. Functions of TPS 56

2.2.6. Categories of TPS 602.2.7. Advantages of TPS 62


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2.2.8. Disadvantages of TPS 62

2.3. Process Control System 622.3.1. Introduction 62

2.3.2. Components of PCS 632.3.3. Requirements of Process Control System 63

2.3.4. Advantages of Process Control System 64

2.4. Office Automation System (OAS) 652.4.1. Introduction 65

2.4.2. Need of Office Automation 65

2.4.3. Components & Other Tools in Office Automation 652.4.4. Advantages of Office Automation 67

2.4.5. Disadvantages of Office Automation 67

2.4.6. Examples of Office Automation Systems 67

2.5. Management Information System(MIS) 68

2.5.1. Meaning and Definition of MIS 68

2.5.2. Characteristics of MIS 702.5.3. Scope of MIS 72

2.5.4. Functions of MIS 73

2.5.5. Advantages of MIS 73

2.5.6. Disadvantages of MIS 74

2.5.7. Applications of MIS 74

2.6. Decision Support System (DSS) 75

2.6.1. Meaning and Definition of DSS 752.6.2. Characteristics of Decision Support System 75

2.6.3. Components of DSS 762.6.4. Classification of Decision Support Systems 78

2.6.5. Steps in Constructing a DSS 80

2.6.6. Role of DSS in Business 81

2.6.7. Advantages of DSS 82

2.6.8. Disadvantages of DSS 832.6.9. Applications of DSS 83

2.7. Executive Information System(EIS) 84

2.7.1. Meaning and Definition of EIS 842.7.2. Characteristics of Executive Information System (EIS) 85

2.7.3. Components of EIS 86

2.7.4. Advantages of EIS 87

2.7.5. Disadvantages of EIS 87

2.7.6. Applications of EIS 882.7.7. Comparison between EIS and DSS 88

2.8. Exercise 89

Unit 3: Determination of Information Needs3.1. Determination of Information Needs 91

3.1.1. Strategic Approach to Determination of Information Requirements 91

3.1.2. Levels of Information Needs 91

3.1.3. Types of Information Requirements 923.1.4. Information Needs for an Organisation 93


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3.1.5. Information Needs for Individual Manager 95

3.1.6. Flow of Information in Organisation 973.1.7. Strategy for Determining Information Needs for Organisation 98

3.1.8. Selecting a Strategy for Determining Information Needs 1023.2. Data Flow Methods 103

3.2.1. Introduction 103

3.2.2. Features of Data Flow 1033.2.3. Use of Data Flow Methods 103

3.2.4. Tools for Data Flow 103

3.2.5. Data Flow Diagrams(DFD) 1043.2.5.1. Elements of Data Flow Diagrams 104

3.2.5.2. Advantages of the DFDs 106

3.2.5.3. Disadvantages of DFDs 107

3.2.5.4. Developing Data Flow Diagrams 107

3.2.5.5. Example of DFD 108

3.2.6. Data Dictionary(DD) 1123.2.6.1. Features Of Data Dictionary 112

3.2.6.2. Components of Data Dictionary 112

3.2.6.3. Uses of Data Dictionary 114

3.2.6.4. Example of Data Dictionary 114

3.2.7. Decision Tables 117

3.2.7.1. Parts of Decision Table 117

3.2.7.2. Creating Decision Tables 1183.2.8. Decision Trees 118

3.2.8.1. Rules for Decision Trees 1193.2.8.2. Advantages of Decision Trees 119

3.2.9. Structured English 120

3.2.9.1. Elements of Structured English 120

3.2.9.2. Conventions for Structured English 120

3.2.9.3. Examples: Structured English 1203.3. Analysis of Information for Decision Processes 122

3.3.1. Decision-Making 122

3.3.2. Characteristics of Decision-Making 1223.3.3. Elements of Decision-Making 123

3.3.4. Process of Decision Making 123

3.3.5. Types of Decisions 124

3.3.6. Herbert Simon Model of Decision Making 127

3.3.7. Decisions at Various Levels of Management 1293.3.8. Importance of Decision-Making 131

3.3.9. Factors Influencing Decision-Making 131

3.4. Exercise 132

Unit 4: Use of Information & IS4.1. Strategic Use of Information and IS 134

4.1.1. Strategy and Strategic Moves 134

4.1.1.1. Elements of Strategy 1344.1.1.2. Levels of Strategy 135


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4.1.2. Competitive Advantage 136

4.1.3. Different Methods To Measure Competitive Advantages 1374.1.4. Strategic Information System (SIS) 138

4.1.5. Creating and Maintaining Strategic Information Systems 1394.1.5.1. Creating an SIS 140

4.1.5.2. Re-Engineering and Organizational Change 140

4.1.5.3. Competitive Advantage as a Moving Target 1414.1.6. Advantages of SIS 141

4.2. Use of Information 142

4.2.1. Customer Bonding 1424.2.1.1. Stages of Customer Bonding 143

4.2.1.2. Building Blocks of Customer Focused Business 144

4.2.1.3. Key Processes for Customer Focused Business 145

4.2.2. Knowledge Management 146

4.2.2.1. Knowledge 146

4.2.2.2. Knowledge Management 1464.2.2.3. Activities in Knowledge Management 147

4.2.2.4. Levels of Knowledge Management 147

4.2.3. Innovation 147

4.2.4. Managing Business Risks 149

4.2.4.1. Business Risks 149

4.2.4.2. IT As a Business Risk 149

4.2.4.3. Types of Business Risks 1504.2.4.4. Business Risk Model 151

4.2.4.5. Business Risk Management Process 1534.2.4.6. Risk Management Methodologies 154

4.2.5. Creating a New Business Models 155

4.2.5.1. New Business Models 155

4.2.5.2. Create New Products or Services 156

4.2.5.3. Differentiate Products or Services 1574.2.5.4. Enhance Products or Services 158

4.2.5.5. Communication and Community Capabilities of Business Models 158

4.2.5.6. Digital Content, Entertainment, and Services 1594.2.6. Creating New Business Reality 160

4.3. Exercise 161

Unit 5: Information Security5.1. Information Security 163

5.1.1. Need for Information Security 1635.1.2. Principles of Information Security 163

5.1.2.1. Confidentiality 164

5.1.2.2. Integrity 165

5.1.2.3. Availability 166

5.1.3. Risks and Threats of Information Security 166

5.1.3.1. Types of Threats and Risks 166

5.1.3.2. Accidents and Malfunctions 1675.1.3.3. Computer Crime 168


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5.1.4. Information Security Policy 176

5.1.5. Security Controls 1785.1.5.1. Classification of Controls 178

5.1.5.2. Manual Controls 1795.1.5.3. Automated Controls 180

5.1.5.4. Application Controls 181

5.1.5.5. Procedural Controls 1835.1.5.6. Facility Controls 184

5.1.6. Security Management 185

5.1.6.1. Security Tools 1865.1.6.2. Other Measures 187

5.2. Exercise 188

Unit 6: Case Studies

6.1. Solved Case StudiesCase Study 1: Bandwidth Blues 189Case Study 2: M/s Apekshith Indian Travellers 191

Case Study 3: Boulevard Bancorp (BBC) 193

Case Study 4: Kauvery Publications Limited 196

6.2. Unsolved Case Studies

Case Study 1: Minimize Credit Risks 198

Case Study 2: IT and Management 199Case Study 3: Cisco Systems: MIS Dashboard 201

Case Study 4: Harris Manufacturing 202

Case Study 5: High-Tech Crime Network and eBSure 203

Case Study 6: CSIRO Staff Face Overhaul: K.M. Viewpoint 205

Case Study 7: American Express 205Case Study 8: Decision Support System at Frito-Lay 207

Case Study 9: Problem-Solving Scenario: EIS 209

Case Study 10: Entrepreneurial Spirit 210Case Study 11: Knowledge Management at Maruti Udyog Ltd. 211

Model Papers 213

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