12 reasons why km fails
TRANSCRIPT
Many knowledge Management programs start strong with great enthusiasm and huge expectations but soon start losing the energy and end up with failure
Money and a lot of effort is consumed on technologies and state-of-the-art databases, consultancy fees, and many training hours of workshops and seminars, only to end up with bitter failure and disappointment
Returns on KM are very slow to surface!!
In the beginning only activities are measured “as success factors” not real results which can in times suck energy out of people
KM Strategy is not aligned with the organization overall strategy
KM program is to help the business and enhance performance not as a strategic goal by itself
REASON #2
Missing or unclear KM framework that highlight required processes to the KM activities and roles and responsibilities of people involvement
REASON #3
Senior management buy-in and full believe in KM effectiveness plus support to the program is not manifest enough
REASON #4
Acknowledging KM as another IT tool for managing knowledge around the organization
REASON #5
Very minimal focus is given to roles and responsibilities which represent the people side of the program
Lack or poor organization-wide Governance for the KM program
Insurance of KM usage and applicationa) What is rewarded and how?b) What is measured and how?
REASON #6
Absence or inefficient smart
Incentive system that drives motivation among employee for creating, reusing, and sharing knowledge
REASON #7
KM activities are not linked to
People’s Performance Evaluation of such performance (appraisals) does not includes the knowledge activities metrics
REASON #8
Absence of well trained KM representative in each department with full responsibility and direct link with the central KM unit
REASON #10
Lack or poor
enforcement activity to cement people’s drive to continue living the KM in their daily work environment
REASON #12
How do we make KM programs stick?
Consistently Communicate the results of your program to all
stakeholders, sharing stories of how the KM program helped end users or customers in a critical situation