12 Ways to Kill Your IT Services Business

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Post on 22-Jul-2015

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<ul><li><p>12 Ways to Kill Your IT Services Business</p><p>You dont want to do these!</p></li><li><p>1. Overcharging</p><p>Dont overcharge your hard-won clients.Keep proving you deserve their loyalty.If they feel cheated they will be gone.Loyalty only goes so far so dont abuse it.</p></li><li><p>2. Undercharging</p><p>Unrealistically low fees are counterproductive.Compete on the quality, not the price.Serious customers willing to pay a fair price.Use loss-leaders in moderation.Crunch the numbers to ensure profitability.</p></li><li><p>3. No Rebills</p><p>Recurring income is gift that keeps on giving.You must also keep on providing the service.One-time jobs means always fighting for new. No rebills means no stability to count on.Recurring income means less stress!</p></li><li><p>4. Bad Customer Service</p><p>You dont have the luxury to ignore this.Always aim to provide great service.Go the extra mile to ensure happy clients.Good service boosts word of mouth referrals.Word of mouth will kill the biz if service is bad.</p></li><li><p>5. No Backups</p><p>Everyone knows that backups are important.Ensure backups safe, current and restorable.You are responsible for customer backups.Mess this up and you will be Mr Unpopular.Word of mouth can ruin you if you fail here.</p></li><li><p>6. Bad Subcontractors</p><p>Very common to rely on subcontractors.Subcontractors help grow your business.Bad subcontractor can destroy your reputation.Ensure they represent your biz how you want.</p></li><li><p>7. Hiring the Wrong Person</p><p>Hiring is never an easy process.Many pitfalls shared with subcontractors.Wrong employee can sink your biz then leave.Always do appropriate due-diligence.Check references and qualifications.Ensure they can actually do the job itself.</p></li><li><p>8. Not Keeping Up With the Times</p><p>Tech advances particularly affect IT business.Need to always stay on top of your game.Customers wont ignore new tech so you cant.Fail to keep up and quickly become obsolete.Acquiring new customers will become harder.</p></li><li><p>9. Out of the Loop</p><p>Your customers need to know whats going on.Proactively provide them with work reports.They need to know what you do for them.Make sure they know why their system works.Dont allow them to think they dont get value.Give them documented reasons for confidence in your ability to help keep them in business.</p></li><li><p>10. No Business Analytics</p><p>Lots of data you should log and analyze.Hours worked by employee per account, tickets opened/completed, parts bought, deployed, repaired, scrapped and much more.Without data you dont know whats going on.Failure to log/crunch data means flying blind.</p></li><li><p>11. Benefiting the Wrong Party</p><p>Dont offer services your clients dont want.Dont be seen as out of touch with the industry.Pitch them things which benefit them, not you.Be ethical, build trust and your customers will be happy to pay you for your quality services.</p></li><li><p>12. Bad Accounting</p><p>Always keep track of your business finances.Need to know if youre making a profit or loss.Need to know if finances are improving or not.Must know client acquisition costs and value.Make sure to pay your taxes on time or face the wrath of the dreaded taxman!</p></li><li><p>Professional Services AutomationDownload your FREE TRIAL now!</p><p>CommitCRM.com</p></li></ul>