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DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.
Health Care Modernization Through Synchronization
Presented by: Richard MiglioriUnitedHealth Group
02/23/2012
The Center of the Health Care UniverseThe Exam Room
•Health care delivery is most effective when doctors and patients make choices that are:
• Informed by a rich understanding of the patient’s needs
• Supported by evidence-based medicine
• Tracked by tools that assure progress to the desired clinical and economic outcome
Improving Health Care By Synchronizing Its Decisions
Mitigating Chronic Disease Through Predictive Analytics And Stakeholder Synchronization
Moving from reactive care to proactive care
Cell Phone
Personal Action Plan
Personalized tools, resources and information
Direct Mail
Holistic Member View
Personalized Portal, PHR,Messages and Email
Onsite Resources,Biometric Kiosks, etc.
Interactive Coaches,Online Communities,Tools and Trackers
4
Nurses Desktop Technology For Engagement
eHealth Portal: Intuitive and Engaging Design:
5
I AMCollect health information to personalize your site I DO
Personal action plans help you learn and change
Appealing To A Basic Behavioral Economic InstinctI Am…I Do…I Get
I GETSee your achievements lead to rewards, and find ways to earn even more.
OptumizeMe 2.0: Mobile Health Coaching
Physician Driven Population Management
• 10 Fold improvement in risk factor reduction was driven by:– Bidirectional clinical
data exchange– Physician referral to
clinical coordinators– Modest Pay For
Outcomes