12.1 assignment front sheet
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Assignment Front Sheet
Qualification Unit number and title Assignment Grade
BTEC National Extended Diploma in IT 12 – Technical Support
Learner name Group Assessor name
Date issued Date Due
w/c 24th September 2012 w/c 10th Jan 2013
Assignment title and number 12.1 - IT Support Guide
In this assessment you will have opportunities to provide evidence against the following criteria.
Criteria Description Task no. EvidenceAttempte
d(Tick)
Achieved(Assessor Initials)
Markbook Updated
P1 Explain the tools and techniques used for technical support
1 Illustrated Presentation
P2
Explain the impact of organisational policies and
procedures on the provision of technical support.
2 Report
P3 Identify the types of fault that can occur
3 Report
M1 Discuss the importance of keeping fault logs
4 Illustrated Presentation
M2Explain the advantages and
disadvantages of outsourcing technical support
5 Report
D1 Review a recent advance in support systems technology.
6 Factsheet
Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.
Learner signature:
Assessor signature: Date:
(To be signed by the assessor when the assignment is completed)
Assignment Front Sheet
Qualification Unit number and title Assignment Grade
BTEC National Extended Diploma in IT 12 – Technical Support
Learner name Group Assessor name
Date issued Date Due
w/c 24th September 2012 w/c 10th Jan 2013
Grading criteria
Date(Marking/Feedback)
Assessor Comments / Actions Required(Please ensure that you address the feedback provided by your tutor to achieve the criteria)
P1
P2
P3
M1
M2
D1
Learner Comments(Use your comments here to update your Unit 1 Blog)