Touch-Point Meetings

PATHWAY

WHAT WHY HOW NEXT CASE

COMMUNICATION

One to One

One to Few

One to Many

Feedback

Interpret

Message

• Encode• Decode

WHAT

121One-to-One

Face-to-Face

Which of you have 121 meetings?

PATHWAY

WHAT WHY HOW NEXT CASE

WHY

70% Leads don’t arrange 121s

30% Not all have 121s on regular basis

WHY

• Morale • Stress• Obstacles• Issues

• Value-added Feeback

• Involvement• Relationship• Performance• Ownership• Coaching

• Provide support• Discuss specific issues

• Share formal and informal information about the unit and organization

PATHWAY

WHAT WHY HOW NEXT CASE

HOW

REGULARITY• Length: 15-30 min• Recurrence: Weekly / biWeekly

ATTENTION• All the time and focus to just one person

OBLIGATION• Create action items• Track and check accomplishment

FOCUS• Resolve problem – not person

HOW

Inform Team 121s are about to be launched

Do you think there are steps missing?

Create page template WISELY

Control mood: positive, open and friendly

Start with explanation of need again

Send out RECURRING appointments with LINK

Allocate room / place WITHOUT DISTURBANCE

Generate personal spaces per person

HOW

Issues has to be resolved

Feedback: Positive + Value-added

Manager does 90% listening / 10 % talking

Free-form meeting, NOT a Status Report

Use open-ended question

PATHWAY

WHAT WHY HOW NEXT CASE

NEXT

Evolving with Agenda

None

Just a list

Action Items

Status Tracking

Any ideas of what else can be added?

PATHWAY

WHAT WHY HOW NEXT CASE

CASE

CASE

This is NOT 121 !!!

CHOICE FOR PROSPERITY