1216 no show ppt최종
TRANSCRIPT
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중간 artwork
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Research
노쇼란?피해입는업종/순위사례노쇼패널티디자인레퍼런스
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노쇼(No-show)란 원래 항공업계에서 쓰이던 용어예약을 해두고 연락도 없이 나타나지 않는 고객을 뜻한다.‘예약 부도’라고도 불리는 노쇼는 그 시간, 그 서비스를누릴 수 있는 다른 소비자의 ‘기회’를 가로채는 행위
‘우리나라는 노쇼 1위국’북유럽 평균 4%선진국 평균 10%
대한민국 평균 20%
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1) 노쇼로 유발되는 대표적인 경제적 손실 자료2) 노쇼의 여러 유형 자료
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노쇼(No-show) 심리
갑자기? 나하나쯤은! 귀찮다... 굳이?
1) 갑자기! 일이 생겼다, 몸이 안좋아진것같다2) 나하나쯤이야 취소해도 괜찮겠지!3) 취소하기 귀찮아서4) 굳이 취소를 해야하나? _ 손해를 입혔다는 관념부족_ 자신이 실제로 서비스를 이용하지 않았기 때문에 상대방에게 손해를 끼쳤다고 생각하지 않는 경향
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Research
노쇼란?피해입는업종/순위사례노쇼패널티디자인레퍼런스
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Research
노쇼란?피해입는업종/순위사례노쇼패널티디자인레퍼런스
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철도전체 예약자의 70%
도서관전체 예약자의 47.5%
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영화관전체 예약자의 30%
음식점전체 예약자의 20%
병원애프터쇼가 심한 분야
항공
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Research
노쇼란?피해입는업종/순위사례노쇼패널티디자인레퍼런스
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선결제캠페인예약금서비스공익광고
국내
벌금시간제약예약 제한
해외
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Research
노쇼란?피해입는업종/순위사례노쇼패널티디자인레퍼런스
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서울색 활용
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process
1차2차3차
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process
1차2차3차
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process
1차2차3차
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기말 artwork
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process
1차2차3차
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‘자신의 성향을 알아보고 나의 노쇼율을 알아보기위한심리테스트’
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process
1차2차3차
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‘노쇼 방지를 위한 서비스 디자인’
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육하원칙 - 식당
누가
언제
어디서
무엇을
어떻게
왜
식당 주인 20-40대
명절 예약받을때
식당에서
음식가격을
어플로 예약 제한시간 설정
손님이 많은 명절에 노쇼율이
높아 손해가 더 크기때문
육하원칙 - 손님
누가
언제
어디서
무엇을
어떻게
왜
20대 대학생
데이트 전날
집에서
식당예약을
어플로
손쉽게 인기있는 식당을
예약하기위해
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퍼소나 - 식당
30대 자영업자
좁은 식당공간
성신여대 근처에 위치
꼼꼼한 성격
퍼소나 - 손님
20대 대학생
데이트가 매번 고민
맛집 탐방이 취미
게으른 성격
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강점 약점
위협기회
강점: 손쉽게 예약, 취소, 좋은자리 추천
약점: 아직 예약문화가 대중화되지 않음
기회: 아직 예약과 취소를 도와주는 어플은 없음
위협: 금방 생겨날 비슷한 어플 대비 경쟁력
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카카오톡메세지알리미
알러지비호음식
굿쇼순위 블랙리스트
후기,별점 자리 선택 이달 예약순위 식당 기본정보
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Basic
대리예약
대리취소
노쇼설명
Penalty
위약금
블랙리스트
Restaurant
순위
기본정보
자리 선택
Side
후기
도착시간설정
메뉴추천
굿쇼순위
포인트 및 쿠폰
카톡,메세지 알림
스케쥴러 연동
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App
Restaurant Client
광고비노쇼방지,매출
광고비정보,혜택
서비스이용매출
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process
1차2차3차
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시작 화면
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sign in with
Log In
or
forget? create
password
Sign in
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name
phone
password
allergy/dislike
Registeration
Registeration
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reservation
홈화면
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검색
키워드 / 지역 / 음식 또는 사용자검색
내 주변 레스토랑 보러가기
지역 선택
음식 종류 선택
나와 가까운 레스토랑을 찾아보세요!
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선택 완료
Reservation 1 지역
인기 지역
지역 선택
인기 지역 서울 강남 서울 강북
명동
강남역
이태원
압구정동
서래마을
가로수길
홍대
청담동
강남역
남산명동
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선택 완료
Reservation 2 음식
중식
컨템퍼러리
뷔페
펍
카페/베이커리
양식
음식 전체
한식
일식
음식 선택
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Reservation 3 식당
맛이차이나상수동에 신라호텔 팔선 출신 셰프가 선보이는 중식 레스토랑
홍대 중식
3.8점 / 5만원 미만 (2인 기준)
검색 결과(135건)
청미심마오
12
이달의 굿쇼 순위는?
하오츠
3
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Reservation 4 날짜
오전 11:00 - 1:30오후 03:00 - 5:30오후 07:00 - 8:30
*런치세트 이용 가능
*런치,디너세트 이용 가능
*디너세트 이용 가능
인원* 1인 이상부터 예약가능합니다
카카오톡 메세지 알림 수신
추가 요청 사항
알림 간격 1시간 전 하루 전 삼일 전
November
1tue
2wed
3thur
4fri
5sat
6sun
7mon
8tue
9wed
10thur
11fri
12sat
13sun
14mon
15tue
16wed
17thur
18fri
19sat
20sun
예약 선택
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GOOD SHOW
선택 완료
마이페이지-나의 노쇼 지수
1
5 times left6번이상의 노쇼를 할 경우 노쇼위험고객에
선정될 수 있습니다.
나의 노쇼 지수
노쇼에 대해 알아보기
내 예약/ 취소 현황 보러가기
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GOOD SHOW
선택 완료
6
NO-SHOWER!6번이상의 노쇼를 한 노쇼 위험 고객입니다.
노쇼에 대해 알아보기
내 예약/ 취소 현황 보러가기
나의 노쇼 지수
마이페이지-나의 노쇼 지수 - 위험
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마이페이지
노쇼에 대해 알아보기
마이페이지
나의 문의내역
나의 정보 수정
나의 예약/ 취소 현황
나의 노쇼 지수
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예약 현황
상세보기
마이페이지-나의 예약/취소 현황
나의 예약/ 취소 현황
맛이 차이나 11월 25일 (금) 6시 30분 3명
수정 취소
취소 현황
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선택 완료
GOOD SHOW
reservation
Home
노쇼란?
고객센터
로그아웃
설정
메뉴
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메뉴- 노쇼란?
노쇼란?
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선택 완료
GOOD SHOW
지금 예약해놓고 안 온거야?
노쇼시
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선택 완료
GOOD SHOW
어떻게 그럴 수 있어?얼마나 열심히 준비했는데...
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GOOD SHOW
흥!!!
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선택 완료GOOD SHOW .......
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선택 완료GOOD SHOW
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앱(APP) 홍보 제각 영상상 캡쳐 화면
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감사합니다