13-14 open rec handbook

7/28/2019 13-14 Open Rec Handbook

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Student Employment Handbook 2013-2014

CAMPUSRECREATION

The Best Job On Campus!

The Weary Center for Health & Fitness exists to advance the mission ofNebraska Wesleyan University to promote intellectual and personal growth

within the context of a liberal arts education and in an environment ofChristian concern. The Weary Center contributes to the health and

wellness of students as well as other members of the Nebraska WesleyanCommunity through support of academic programs, intercollegiate

competition, organized intramural sports, and open recreation and exercise.

Additionally, the Weary Center offers experiences that enrich the lives ofNWU students, faculty and staff through excellence in facilities, fitness,sport and play. We are committed to fostering leaders, encouraging life-long healthy lifestyles and developing healthy relationships.

S T A Y U P T O D A T E

http://weary.nebrwesleyan.edu

Stay up to date with everything going on at the Weary Center.

Employees and users can use these resources to help stay up todate with scheduled hours, fitness classes and much more!

2013 2014

Campus Rec Quick Hits

General EmploymentInformation

Begins on Page 5

How To | Information RelatedTo How To Do Your Job

Begins on Page 15

Emergency | Fire, Tornadoand other emergencies

Begins on Page 51

Injury InformationBegins on Page 57

* * * * * * * * * * * * * * * * * * * * * * * * * * * *A more detailed table of contents can be

found on page 2

At The Weary Center

Search: NWUCampus Recreation

Search:@wearycenter


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2 Best Job On Campus

TABLEOFCONTENTS- The Journey of the Open Rec Staff Handbook -

Page 3 Student Learning OutcomesPage 4 The Best Job On CampusPage 5 Job DescriptionsPage 7 ExpectationsPage 8 General Employment InformationPage 15 The Front DeskPage 27 The Cardio RoomPage 28 Knight Field HousePage 29 The Aerobics RoomPage 30 The Weight Room & Circuit Room

Page 32 The Racquetball CourtsPage 33 The Swimming PoolPage 34 Snyder ArenaPage 35 CleaningPage 38 Attendance & No Show Coverage PolicyPage 39 The 10 Point SystemPage 40 Family TimePage 41 Guest PolicyPage 42 Lockers, Locks & TowelsPage 43 Snow Day InformationPage 44 Incident & Ejection PoliciesPage 45 Equipment Repair & Maintenance Policies Page 56 Emergencies | How To Handle ThemPage 46 Customer Services Page 57 Burns

Page 47 Conflict Management Page 57 Chest PainsPage 48 General Facility Policies Page 58 Choking

Page 49 Aerobic Room Policies Page 58 DiabetesPage 49 Cardio Room Policies Page 59 FaintingPage 50 Knight Field House Policies Page 59 Head, Neck & Back InjuryPage 50 Racquetball Court Policies Page 60 Heat & Cold ExposurePage 50 Weight & Circuit Room Policies Page 61 Insect Stings & Bites

Page 51 Emergency Procedures Overview Page 62 SeizuresPage 52 Fire Procedures Page 63 ShockPage 53 Tornado Warning Procedures Page 64 Sprains, Strains & DislocationsPage 54 TheftPage 54 Power FailurePage 54 Bomb ThreatPage 55 Active ShooterPage 55 Suspicious PersonsPage 55 Suicide


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Best Job On Campus 3

STUDENTLEARNING OUTCOMES

The student employment program at the Weary Center provides student employees with real-world learning opportunities

through work experiences. In this program students have the opportunity to grow into leadership positions while getting amore meaningful experience than what many graduate students across the country receive. Through these experiences webelieve the following learning outcomes occur:

Through these student-learning outcomes, we believe that our student employment model is one of the best in the country.What keeps this model strong from year to year is the student ownership of the program. Students are given opportunitiesto be involved with policy formation, creating procedures and other administrative tasks. The student leaders in each area ofemployment are responsible for selecting whom they would like to elevate into leadership positions. This helps keepeveryone accountable to each other and has worked extremely well for a number of years.

Develop asense of self

worth

Develop

personalresponsility

Understandand respect

diversity

Develop

healthyrelationships

Developleadership

Make healthy

lifestylechoices

Be involvedcommunity

citizens


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The Best Job On Campus!

A job at the Weary Center is often referred to as the best job on campus. Some former employees were nice enough towrite a testimonial about their experiences.

Working at the Weary Center was definitely fun and entertaining every night. Being a BS provided me with greatleadership experiences and conflict management skills I still look back to and use today. The Weary was a great place towork; definitely the best job on campus!

-Kyle Bown, Building SupervisorMay 2009 Graduate

Working at the Weary is one of the things I miss most about college. It was where I met some of my closest friends atWesleyan. Most of the university uses the Weary, at least at some point, so you have the opportunity to interact with a lotof different people while getting the chance to make some money and get great work experience you can put on a resume. Iknow that my work in open rec, especially as a building supervisor, helped me get to where I am today. Take your jobseriously and you'll learn a lot and have a great time doing it.

-Amy Stratbucker, Building SupervisorMay 2009 Graduate

It was a great place to work because I learned how to be a leader. I became a BS for the second semester of my freshmanyear, so I was pretty young to be telling huge football players they needed their ID or had to leave. The amount ofresponsibility that comes from being in charge of a huge building can be scary, but it taught me how to work well withothers. I met so many people through this job and have remained close with them. You become really close with your co-

workers and those that use the Weary. I learned so many valuable skills like how to deal with conflict, how to problemsolve, responsibility and teamwork. The best compliment I've ever received came from Nancy Hansen. There was tornadoone night in Lincoln when I was BSing and the building was full of users, a little kids football camp, a cheer camp andplenty of parents and coaches. She told me there was no one better that she would have wanted to be in charge to handlethat situation. Everything I learned at the Weary prepared me for the real world in a way that classes couldn't. It was reallife experience that gave me the skills I needed to get a job. I looked forward to working because it was a chance to see myfriends and earn some money.

-Carrie Heiser, Building Supervisor

December 2008 Graduate

Most former employees look back at their experiences at the Weary fondly. While they may not have realized it at the time,the experience they gained while at the Weary Center has proven useful in their lives after NWU. One of the goals of thestudent employment program at the Weary Center is to allow students to develop leadership skills and grow as individuals.


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JOB DESCRIPTION | Area Supervisor

The purpose of the Area Supervisor is to provide quality supervision of

the Weary Center recreation areas at all times during Open Recreationhours. Due to the inherent risk that exists with all types of physicalactivity, the Area Supervisors responsibilities are tremendouslyimportant. The Area Supervisors are critical to the safety and securityof the facility and the users within it.

The Area Supervisor provides users a safe atmosphere, promoteseducational awareness of the facilities and equipment, and offersassistance to users by spotting and answering questions. The AreaSupervisor is responsible for cleaning and maintaining the workoutareas and equipment.

Required Skills/Knowledge:1. Effective communication skills2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University3. Effective teamwork skills4. Willingness to learn5. Knowledge of recreational and leisure time activities and skills

General Duties and Responsibilities:1. Hold current certification in CPR/AED2. Be knowledgeable of all equipment in assigned area3. Educate users on Weary Center policies and procedures4. Enforce Weary Center policies and procedures with all users and other employees5. Abide by Weary Center policies at all times6. Complete assigned cleaning and maintenance of equipment7. Complete all necessary forms8. Remain alert and attentive to the users in the assigned area at all times9. Watch for and correct any safety hazards10. Answer user questions11.Take attendance once each hour, at the :30 mark12. Assist the Building Supervisor or Professional Staff as requested


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JOB DESCRIPTION | Building Supervisor

The purpose of the Building Supervisor is to provide quality supervision of the Weary Center during evenings andweekends. This is a para-professional role held by students who have shown a strong work ethic and dedication to theWeary Center. Students are nominated to be Building Supervisors as needed by the current staff of Building Supervisors

and Professional Staff. The Building Supervisor is the eyes and ears for the professional staff and is ultimately responsiblefor the facility and all people, programs and events held within the facility.

The Building Supervisor is responsible for the overall supervisionand safety of the Weary Center, student personnel and programs

while on duty during evenings and on weekends. The BuildingSupervisor is responsible for knowing and enforcing all policies,procedures, rules and regulations.

Required Skills/Knowledge:1. Effective communication skills2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University3. Effective teamwork skills4. Knowledge of recreation and leisure time activities and skills5. Willingness to learn

Responsibilities:1. Hold current certification in CPR/AED2. Open, close and secure the Weary Center in a timely manner3. Be knowledgeable of all polices, procedures and aspects of the facility4. Follow and enforce all policies and procedures with users and staff5. Provide quality customer service by answering questions, directing users to the answer, problem solving, etc if the

issue is beyond the knowledge of the area supervisor6. Manage area supervisors7. Responsible for implementation of all emergency and incident procedures, including documentation.8. Complete minimum hourly rounds of the facility9. Be knowledgeable and aware of all activity within the facility10. Complete, in detail, all daily reports and paperwork11. Check Area Supervisor cleaning tasks and report it when it is not being completed12. Assign extra duties to Area Supervisors when appropriate13. Complete scheduled cleaning.14. Use assigned keys and fob for their designated use.


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EXPECTATIONS | What it means to work at the Weary Center

Your job is very important | Unlike any other student position on campus, you serve the entire university community byproviding a safe and fun place to work out and recreate. The university community includes your peers, faculty and staff,and a number of community pass holders.

Your job is very flexible | With proper advancednotice, you can be scheduled to work around yourclasses, meetings, athletic events and practices, andany other time commitments.

Your job provides a great learning environment |You will acquire and use many skills that you willtake with you into the real world after college.

These skills include: customer service, conflictmanagement, teamwork, organizational skills,management and supervisor skills. You will also gainspecific knowledge of how a recreation center

operates and what is needed to make it operate well.

Your job is fun | Participants come to the WearyCenter to have a good time. You can enhance this byhaving a good time yourself. You have manyopportunities to socialize with your peers while doing

your job.

The Weary Center recognizes that you are at student.We will not jeopardize your status as a student withunreasonable or unjustifiable job demands. Although,by accepting employment at the Weary Center you

are accepting a commitment for which you are responsible. As an employee at the Weary Center, your actions are

representative of the department. A positive attitude and professionalism towards users and co-workers contributes greatlyto the overall quality and success of the program. Student employees of the Weary Center must know and perform allresponsibilities related to their job. They are expected to follow and enforce all Weary Center policies and procedures even

when not on duty.


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Work Schedule | Being On Time

The work schedule for Sunday-Friday is completed prior to each semester. Allemployees will be required to submit an availability form prior to the workschedule being created. Saturdays will consist of a randomly rotated scheduleand will be assigned at the same time as the regular work schedule. All

supervisors should expect to work between 1-3 Saturday shifts each semester.

Be On Time | It importance of being to work on time cannot beemphasized enough. Employees are expected to be in their assigned area andready to work at the scheduled time. For example, an employee scheduled to

work at 8:00 pm is expected to be in his/her area at 8:00 pm, not working inthe door at that time.

When the work schedule is created, every effort will be made to avoidsituations where the employee is scheduled up until he/she has a class.However, there are two scenarios where you may be scheduled to workimmediately before or oafter a class.

Scenario #1 (scheduled to work immediately before class):*You work from 9:00am-11:00am &*You have class at 11:00am

Clearly, its not realistic to be expected to be in your assigned area at 10:59amand then make it to class across campus for class just one minute later.However, there may be times where this type of conflict is unavoidable whenfilling the work schedule. If your schedule has this type of conflict, it isexpected of the employee to do the following:

1. Look at the work schedule to see who comes in after you. Talk to thisperson (or persons) and see if he/she can arrive 10 minutes early sothat you can leave for class. If this person can arrive early, simply leaveas soon as he/she arrives to take your place.

2. If, after talking with everyone that comes in for the next hour, no oneis able to come in early for you, contact your direct supervisor. It maybe possible to make other arrangements.

If you have a situation when you absolutely must leave for class but the nextsupervisor has not yet arrived, call your direct supervisor. If you cannot reachhim/her, leave a voicemail on his/her office phone. This will demonstrate that

you were attempting to meet your employment obligations and that you didnot simply leave your area unstaffed.

Scenario #2 (scheduled to work immediately after class):

*You have class from 9:00am-10:00am &*You work from 10:00am-12:00pm

In this situation, its important you get to the Weary Center in a timely manner. In fact, someone may be waiting for you toarrive so that he/she can get to class. Please extend this courtesy to your fellow employees. Once you get out of class, get to

your scheduled shift.

This would not be a time to check your student mailbox or meet with a professor. If youre scheduled to work, itsimperative you report for your shift on time.

WORK SCHEDULETIMELINE

Fall Semester Work Schedule

Availability Forms due in May Work schedule created first week

of August

Winter Break Work Schedule Availability forms due first week

of December Work schedule created second

week of December Working over winter break is

voluntary

Spring Semester Work Schedule Availability forms due second

week of December Work schedule created during

third week of December

Summer Break Work Schedule Availability forms due during first

week of May Work schedule created during

second week of May Working over summer break is

voluntary

*These descriptions serve as a basictimeline. The timing of the work schedulebeing created may adjust depending on theacademic year.


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Finding A Substitute

If an employee is unable to work a scheduled shift, it is his or her responsibility to find a qualified substitute for the shift.

There are a number of ways an employee can go about finding a substitute for a shift:

Group Email| All recreation employees will be a part of a Google email group that will allow an email sent to oneaddress to be seen by everyone on the staff. This method for finding a sub can be very effective, however, if thetimeframe for finding a sub is small, there are other, more-effective ways at the employees disposal.

Group email address:[email protected] *You must be a member of the group to send anemail to the group. If you receive a rejection replyto your email, contact your direct supervisor. Youmay need to be added to the group.

Phone | All recreation employees will be given a staff phone list with everyones phone number. If an employee islooking for a sub and the email method hasnt worked, the employee is expected to call everyone on the list ifneeded.

Face-to-Face | Face to face interaction can be one of the most effective ways for employees to find substitutes.The downside of this is that you may not know where another person is at any given time.

If, after speaking to everyone on the staff, no one is able to take the employees shift, that employee should contact theirdirect supervisor at least one day in advance. At that point, the employee and his/her supervisor will discuss the possibilityof other arrangements being made.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Once youve found someone to agree to work for you, theres still one important step to follow: fill out a sub card.

New for 2013-2014: a sub card must be filled out for EVERY shift that is worked by someone other than you.

Sub cards can be found at the Front Desk. A sub card essentially serves as a contract between two employees. Once bothparties have signed the sub card, that shift is then officially the substitutes responsibility. If no sub card is filled out and noone arrives for the shift in question, then the responsibility of the shift lies with the original employee. If a sub card is filledout and the substitute does not show up, then the substitute is responsible for that shift.

Sub cards eliminate the he said, she said of people subbing for other people. Sub cards provide written proof that someoneagreed to work for you.

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Personal Crisis Procedure

In reference to employment at the Weary Center a personal crisis shall be defined as any circumstance that prevents anemployee from fulfilling his/her scheduled duties and responsibilities.

The following are examples of a legitimate personal crisis: Car accident Death in the family Medical Emergency

The following are examples that would not be considered legitimate personal crises: Going home to watch a brother or sister perform in a sporting event A birthday party Studying for an exam or writing a paper Group meeting Competing in an athletic competition

Regardless of a legitimate/non-legitimate reason, points will be assessed in accordance with the 10 Point System; however,it will be documented as a personal crisis and will be taken into consideration if any other 10 Point System infractionsoccur. If the employee feels their circumstances are out of their control, he/she should contact their direct supervisor so thatthe personal crisis can be documented accordingly.

Employees should following this procedure in the case of a legitimate person crisis in order to ensure that their shift(s) getcovered:

1. Call the Weary Center front desk immediately after the personal crisis arises (402.465.2172). Give the front desksupervisor your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and

will be unavailable to work due to the personal crisis. After this is completed or if the Weary Center is not open,move to step #2. Do not leave a message at the front desk.

At this point, the front desk supervisor should call their direct supervisor to pass along this information.

2. Call your direct supervisor (402.465.7504). Give your name, the personal crisis you are experiencing, and the hoursthat you are scheduled to work and will be unavailable to work due to the personal crisis. If you speak with yourdirect supervisor directly, you are done. If you do not, leave a voicemail with all of the pertinent information. Ifnecessary, your supervisor may need to return the call for more information.

The purpose of the Personal Crisis Procedure is to:

Know which shifts are in need to be filled due to the personal crisis (in these situations, the professional staff willassume the responsibility of filling the hours)

Allow the employee the time away from work to handle the crisis* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


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Illnesses and Sick Days

Everyone gets sick. Whether its a cold, the flu or food poisoning, its reasonable to think that everyone will get sick at onepoint of another. With that in mind, its important everyone know what their options are if theyre feeling under the

weather.

Unless circumstances are dire (i.e. youre hospitalized), you still have a responsibility to try to find a substitute (see:section on finding a substitute). You must still be prepared to contact everyone on the staff if needed. While its certainlyunderstandable that you may not feel up to making an effort to find someone to work for you, you still must try.

If youve exhausted every option above and you know that you will still not be at work, follow these steps:

Contact the professional staff(402) 465-7504 to let him know that you will not be at your scheduled shift (be sure toinform him where you are scheduled and for how long). Leave a voicemail if not able to get ahold of the person on thephone. Proceed to step 2.

Contact the Front Desk(402) 465-2172 and let the supervisorknow that you will not be at your scheduled shift (be sure to informthe supervisor where you are scheduled and for how long). If during

an evening or a weekend, ask to speak with the Building Supervisor.If for some reason you are unable to get a hold of anyone, continuethis step until you do (if calling before the facility opens, call backonce the facility opens).

The Front Desk Supervisor will then make a note on the Duty Logthat the sick supervisor will not be at his/her shift.

Each supervisor will get one (1) sick day per semester without pointsbeing assessed in accordance with the 10 Point System##.

## Some illnesses may take more than just one day to recover from.Any situations where employees must miss multiple days will be

handled on a case-by-case basis.


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Dress Code | Look The Part

All employees are expected to wear their STAFF shirtand nametag at all times while on duty. Not only will itmake everyone on the staff look more professional, butit also makes it clear who the employees are in case any

users have any questions.

Employees should not wear their staff shirt at any ofthe time. Employees are responsible for keeping theirshirts neat and clean.

Employees will be provided with one shirt and onenametag. Additional shirts and nametags are availablefor a small fee.

Nametags will be re-used and must be returned at thecompletion of an employees employment.

Neat and clean casual pants or shorts are acceptable towear with the following exceptions:

No Cut off pants or shorts Pants/shorts that do not go high enough on

the employees waist to cover your underwear(in other words: no sagging)

Vulgar or distasteful advertisements Sandals Hats

All employees must wear closed-toe shoes. This is for the employees safety and also sets a good example for users, who arealso required to wear closed-toe shoes.


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Timesheets and Payday

Each employee is responsible for his/her timesheet. Failure to record hoursonto a timesheet may result in not being paid for unrecorded hours.

Timesheets are located in the timesheet binder at the front desk. Each payroll period begins on the 16th of the month and runs through

the 15th of the following month.

Student payday will occur on the last working day of each month. Ifthe last day of the month occurs on a weekend or a holiday, studentpayroll will go through on the working day prior to that.

Nebraska Wesleyan University uses direct deposit to pay allemployees. Pay notices are available to view and print through

WebAdvisor.

Employees should record their hours at the completion of each shift.Employee should not fill in times before the work has beencompleted. Timesheets should not be removed from the front deskarea.

Any hours not recorded onto a timesheet may result in not beingpaid.

Employees should round off the number of hours worked to thenearest quarter (0.25) hour in decimal form.

o hour = .25o hour = .50o hour = .75o

Employees should not write in any other times other thanthose rounded to the quarter hour (example: do not write in7:00pm 8:05pm).

Timesheets will be collected at the end of the day on the 15th of each month.

Payroll Information

In order for students to be paid for on-campus positions, all appropriate payrollforms must be completed.

1. W-4 Form

2. I-9 Form

3. Direct Deposit Authorization Form

These forms take approximately 5 minutesto complete and should be completed withthe employees direct supervisor.


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Technology and Homework

Below are the parameters behind what is and isnt allowed with respect to technology and homework.

Cell Phones Cell phone usage by employees while on

duty is prohibited, including the use of non-phone functions such as games, calculator,calendar, etc.

o EXCEPTION: BuildingSupervisors during evening and

weekend shifts may use their cellphones for work-related reasons.For example: the BuildingSupervisor is attempting to resolvea situation from somewhere in thefacility, but needs to talk to aprofessional staff member.

o EXCEPTION: Front Desksupervisor may choose to their thepersonal cell phone to call a fellowemployee who is not at work (for example, the 2:00pm Cardio Room supervisor does not show up for

work, the Front Desk supervisor may elect to call this person via their own personal cell phone). Student employees may have their cell phones available in the case of a Wesleyan Alert System message. In the

event of an emergency, it is of the utmost importance that everyone is aware of the situation immediately.o If a student employee receives a phone call or text message (or any other type of message) while on duty

that is not from the Wesleyan Alert System, it should be ignored until the employee is no longerworking.

Tablets (iPads, Kindles, Nooks, etc) Tablet usage by employees while on duty is prohibited, with exception to reading magazines or books. Do not pretend to be reading while actually using your tablet for something else (like Facebook, Twitter, etc).

Laptops Laptop usage by employees while on duty is prohibited.

Homework NEW FOR 2013-2014: homework is prohibited while working,

with exception to reading (either a paper book or book on a tablet).Notes, notebooks, worksheets, etc. should be left put away.

Its important to remember that this is a job. Positions in Open Recreationare designed to help keep people safe and to provide a customer-service

driven environment something thats difficult to do if a supervisor isengrossed in his/her homework.

Students in other positions on campus are not allowed to study while atwork.


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The Front Desk

The Front Desk serves as the headquarters for theCampus Rec program.

The Front Desk has the desk area where users checkinto the facility, but also has an upper level where theemployee mailboxes can be found.

Employees may use these mailboxes however they seefit. Some employees keep their staff shirt and nametagin their mailboxes, where others have kept books andmagazines.

The front desk area also is where student timesheets arekept, as well as various attendance forms, accidentreports, etc.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

The Duty LogOne form that is used at the front desk is called The Duty Log. A Duty Log will be used each day that recreation hours areheld. The Duty Log serves as a daily record of what happened that day.

The Duty Log is the employees way to document anything that may need some extra attention. It may relate to smallproblems or other items that need the professional staffs attention.

On the front of the duty log is a section titled Employee Check-in. With as many hours as the Weary Center is open overthe course of a day, itd be realistic for someone to not show up for work and for no one to notice. The check-in section ofthe duty log eliminates this possibility.

When arriving for work, all employees should check in (note that this is different than filling out a timesheet). Employeessimply need to write in their initials next to the times and areas theyll be working for that shift. Employees may check infor multiple hours at a time for this purpose.

Front Desk Supervisors have the responsibility to check this section of the duty log and initial in the far-right column eachhour. This is to ensure that all areas are covered at al times. If someone has not checked in for work, it is the front desksupervisors responsibility to investigate the absence with a phone call.

Since the front desk phone will only make local calls, front desk supervisors have the following options for calling themissing employee:

1. Call the person using the calling card at the front desk.2. Call the person using your personal cell phone (this is an exception where a mobile phone is OK to use while at

work).3. Call the professional staffs office to let him/her know that someone is not here for work. The professional staff

can then make the call from his/her office.

If youre unable to reach the missing person or the professional staff, leave a voicemail on the professional staffs officephone.


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The Front Desk supervisor is responsible for: Checking users into the facility Answering the phone Checking out equipment Monitoring the Resource Scheduler Monitoring employee check-in Monitoring Snyder Arena, the main lobby, classroom hallway and hall-of-fame hallway

Anyone wishing to participate in Open Recreation or Intramural Sports must present their NWU ID Card or UniversityFob to gain admittance to the Weary Center, with the following exceptions:

Students and faculty attending a scheduled class. The user here should indicate where he/she is going and forwhat reason. However, if the user attempts to walk past the front desk without indicating that he/she is going toclass, stop the person and ask where they are going. Simply ask the person to inform the front desk person the nexttime as to avoid any confusion.

In-season athletes attending a scheduled practice. These athletes should also indicate where he/she is going andfor what reason. Again, if the user attempts to walk past the front desk without indicating that he/she is going topractice, stop the person and ask where they are going. Simply ask the person to inform the front desk person thenext time as to avoid any confusion.

The Validation BookWhile WebAdvisor is used to check users into the facility (see next page), we also have The Validation Book. Thisnotebook contains validation list for all students, faculty and staff. It essentially serves as a paper copy of the database that

WebAdvisor uses.

If at any point WebAdvisor isnt working, the front desk supervisor should reference the validation book to assist in thechecking in of users. In the case of WebAdvisor not working properly and you are using the validation book, users do notneed to sign the Validation book as long as they have their ID or Fob.


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Checking Users Into The Facility

At the front desk computer, open Internet Explorer. Once the web browser loads, youll have three different tabs availableto you:

WebAdvisor | Use to check users into the facility. The Resource Scheduler | Use to view what is going on inside the facility and surrounding courts and fields. The Campus Recreation (Weary Center) web page | Use as a resource to view additional hours, fitness classes, etc.

Aside from those 3 pages, the computer is configured to block any other web site. Do not attempt to view any other siteswhile working the front desk. Checking your email or Facebook can wait until youre off of work.

Using WebAdvisor| Once you login to WebAdvisor and click on the Weary Center Access link, you should see a screensimilar to this:

Once you see this screen, be sure to notice the Select a Term box and use the drop-down menu to select the current term.

Note: if you do not select the correct term, users will not check in correctly.

WebAdvisor

1. Login to WebAdvisor withyour NWU user name andpassword

2. Under the Current Students

tab, you should see a link titledWeary Center Access. Click onit.

Campus Recreation Web Page

1. There is no need to login.This page is for public viewing.

1. Login with the credentialslocated on the computermonitor.


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Once you have selected the correct term, be sure that the cursor is blinking in the Student ID field (even if a faculty orstaff member checks in, youll still use this field). If the cursor is not blinking in this field, IDs and fobs wont scan.

When a user approaches the front desk, follow these steps:1. Say hello. Make eye contact and welcome to the person to the Weary Center.2. If the user has an ID card, take the ID from the person and swipe the card (the magnetic stripe on the card will

need to face the green light on the card-reader). If the user has a fob, the user will be able to touch their fob to the

fob-reader on the front counter.3. If the person is given access to use the Weary Center, youll see a screen similar to this:

4. Next, click on the Submit button at the bottom of the screen.5. You are now ready to check in the next user!

Note: sometimes there is a short lag in the time you hit submit until the next person can scan his/her ID/fob. Ifyou need to, ask the next user to wait a moment until the check-in screen reappears.


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6. Occasionally, the computer will show a user as ACCESS DENIED. If a user is denied access, youll see a screensimilar to this:

7. If the user is denied access, inform the person that the computer is denying them access. DO NOT let allow theuser to enter.

8. Fill out a WebAdvisor Identification Error Form. Be sure to get the users name and write down the exact messagefrom the computer.

9. If the user insists that he/she is a student here, simply inform the user that the matter will be investigated, but, inthe meantime, he/she cannot enter the Weary Center.

a. If its during the day, you may send any users to visit with your direct supervisor. Sometimes people wantto talk to someone higher up than the person sitting downstairs at the front desk.


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What to do if someone just walks past you at the Front Desk:1. Stop the person. Say, excuse me, I need you to check in before you enter.2. If the person says that they do not have their ID or Fob, see the section on No ID or Fob.3. If the person enters anyway, even after youve asked him/her to stop, ask anyone at the Front Desk to wait for a

moment and follow the person and say again, excuse me, I need for you to check in before you enter.4. If the person still will not provide an ID or Fob, get the persons name if possible and call the professional staff

person or the building supervisor on duty.

No ID or No Fob | What to do if someone does not have his or her ID or fob:1. Each semester students, faculty and staff have the ability to sign next to their name in the Validation Book.2. Users may only sign the Validation Book one time per semester. This is allowed as a measure of good faith to

users who may honestly forgot his/her ID or Fob. However, after a user has signed the Validation Book that usermust bring his/her ID or Fob each time thereafter.

3. To have someone sign the Validation Book:a. Grab the Validation Book from the credenza at the front desk.b. Ask the user for his/her name. Do not allow the user to look up their own name (in the past, people have

attempted to sign next to someone elses name).c. Once youve found the users name, manually enter their ID number (which can be found in the

Validation Book). Make sure the picture matches the person before you allow him/her to sign. If the

picture does not match, do not allow this person to enter.d. If the picture matches the person, point out to the person where to sign. Watch the person sign the book

to ensure they are signing next to their own name.4. If the person has already signed the Validation Book, he or she should not be allowed to enter. It does not matter

if the person is coming in to use the Weight Room, play Intramural Sports, or is your best friend. All users areonly permitted to sign the Validation Book one time per semester.

Note: The Validation Book will not be immediately available at the beginning of each semester. Students have until theend of the first week of classes to validate, and it generally takes some time after that before the entire list can be populatedin the Registrars office and sent to us for our use.


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The Resource Scheduler

With a facility as big as the Weary Center with as many different areas, its important to know exactly what is going on ineach area of the facility.

NWU has invested in a web-based interface called the Resource Scheduler. Through this interface, we are able to see

everything that is scheduled in the facility, including classrooms, courts & fields and conference rooms.

Login with the following credentials:

n: wcstu (standing forwearycenter student)p: weary4ever

When youre at the front desk and you open Internet Explorer, one of the tabs that opens by default will be the resourcescheduler. The login screen youll see will look like this:


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Using the Resource SchedulerOnce youre logged into the scheduler, you have the ability to view all of the Weary Center schedules. You do not have theability to add events, change events or delete events, so there is no worry about accidentally altering the schedules.

On the left-hand side of the screen youll see a gold box that will list all of the different areas inside the facility. Click on afacility (see image below looking at Classroom 106B). If you click on a description with a + sign next to it, youll be ableto view multiple areas at once, though depending on which of those you click on, its not always very readable when the

schedules display (if you click on one facility at a time, you should have no problems viewing the schedules).

The best way to go about learning how to use the Resource Scheduler is through trial and error. There is no right way touse it, as everyone may find something that works better for him or her.

If you have any questions about the resource scheduler, please feel free to contact the professional staff person.


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The Campus Recreation (Weary Center) Website

The third tab that will automatically open when you open Internet Explorer is to the NWU Campus Recreation website.You will not need to use the website on a regular basis. The purpose for allowing the front desk supervisor to view thewebsite is because it may often lead the supervisor to answer certain questions that may arise.

Some general information that can be found on the website (these items are on the menu on the left-hand side): Policies Bike Checkout Information Family Time Information Guest Pass Information Intramural Sports Information Meeting Space Information Information about the recreational spaces the Weary Center has to offer Frequently asked questions

Other information that can be found on the website (these items will generally be features on the picture that changes everyfew seconds)

Information about our hours, closings, etc Fitness Class Information Intramural Sports Information Other pertinent information

If you scroll to the bottom of this page youll see two columns. One is for events and another is for recent news stories.These may also prove useful for the front desk supervisor to be aware of.


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The Open Rec Blog

The fourth tab that will automatically open when you open Internet Explorer is to the Open Rec Blog. The goal of thisblog is to make certain information readily available to all Open Recreation supervisors. From this site youll be able to viewand download a current copy of the work schedule, an employee phone list, as well as see other pertinent informationemployees need to be aware of. Staff announcements will also be posted on this page.

http://www.wcopenrec.blogspot.com

Some information on this site is password protected. If prompted for a password, enter: weary into the field and youll beable to access the information.

That page will look something like this.


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Equipment Checkout

Checking Out Equipment1. NEW FOR 2013-2014: To check out any equipment, users must have their NWU ID Card. The users ID will be

kept at the front desk while the item is checked out. This will serve as collateral for the user to return theequipment. A fob is not acceptable for checking out equipment.

2.

Have the user read the checkout form and legibly print their name and write down what they are checking out andany identification number on the equipment. Make the user then sign their name.3. Prior to actually handing the equipment to the user, briefly look over the equipment being checked out to make

sure it is in good repair (example: make sure the basketball doesnt have a hole in it).4. Hand the user the requested item.

NWU ID Cards are now required for checking out equipment. This will help ensure that all items are returned.

Checking In Equipment1. Take the item from the user and look it over to make sure it is in good repair.

a. If not, make a note on the Duty Log indicating what was damaged and who was responsible.2. NEW FOR 2013-2014: Return the users ID.3. Find the users name on the checkout sheet and make sure the item number matches.4. Initial the checkout form and tell the person, thank you.5. Put the item away.

At the end of the day check over the checkout sheets to make sure all items returned were initials as being returned. If not,check for the item and initial it. If not found, make a note in the Duty Log about the missing item. If a sheet is full and allitems have been initials, throw the checkout sheet away.

Bike Checkout Program | Checking Out A BikeAdditional instructions for checking out a bike can be found in the Bike Checkout Notebook.

1. A NWU ID Card is required to check out a bike for use. Detailed instructions are available in the Weary onWheels notebook located at the Front Desk.

2. Be sure the user has their NWU ID Card. We will hold this at the Front Desk as collateral. If the user does nothave his/her ID, do not check out a bike to that person. A Fob will not be acceptable in this instance. IDs can bestored in the designated drawer at the front desk until the user returns the bike.

3. Have the user read and sign the Bike Checkout Agreement and Waiver (theyre attached together with a staple).4. Bikes are stored in the room directly adjacent to the Front Desk. Each bike will have a bag attached to it for the

storage of a lock.5. Look over the bike to make sure it is in good repair. You should also have the user stand over the bike to make

sure they are tall enough to handle that particular bike. The user should be able to straddle the bike and have atleast one inch of space between the bike and the users crotch.

6. Give the user a bike helmet (required) and have the user try on the helmet. It should fit on the users head withoutbeing too big or too small.

7. Give the user the appropriate key to match that bikes number. This is so that the user may lock up the bike ifhe/she needs to leave it unattended for any reason.

8. Inform the user of when the bike needs to be returned. Bikes can be checked out for up to four (4) hours at a time,however, they must be returned before it is dark outside or 30 minutes before the Weary Center closes (forexample, since the Weary Center closes at 7:00pm on Fridays the bike must be returned by 6:30pm).

9. Once the user has everything he/she needs, fill out the Bike Checkout Log using the information provided by theuser on the Bike Checkout Agreement (this log is filled out by the employee, not the user). The Bike CheckoutLog is very similar to the equipment checkout log, but this is used exclusively for bike checkout.


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Checking In A Bike1. Take all items back and look over them to make sure they are in good repair. If not, be sure to fill out a Bike

Maintenance Form (found in the Bike Checkout Notebook). A fee may be assessed to the user depending on thedamage.

2. Be sure to check the bike back in on the Bike Checkout Log and circle the appropriate option as to the results ofyour bike inspection. Be sure to also initial the Bike Checkout Log.

3. Return the users ID card. Tell the user, thank you.4.

Return all equipment to their original locations.

Lost & FoundIf an item is turned into the Front Desk, follow these steps:

1. Take the item.2. List it as being Lost on the Lost & Found Log (a

notebook located on the credenza at the front desk).3. If during the day, place the item in front of the BS closet.

The Building Supervisor will then put the item away whenhe/she comes on duty.

4. If a night or a weekend, go ahead and log the item andthen give the item to the Building Supervisor to be putaway.

5. If the item is something of value (electronic devices, awallet, jewelry, car keys, etc.) call the professional staff.Items of significant value should not be kept downstairs.

Note: since the BS closet remains locked during the business day, ifsomeone inquires about a lost item call the professional staff.During evenings and weekends, the Building Supervisor will haveaccess to the lost & found.

Answering The PhoneJust as the front desk supervisor is the first thing someone sees as they enter the Weary Center, the front desk supervisor isalso the first person someone hears when they call the front desk. Its absolutely necessary to present yourself in a positivean energetic voice.

The standard greeting you should use when answering the phone at the front desk is, Hello. Thank you for calling theWeary Center Front Desk. My name is __________, how may I help you?

You may change the greeting as you see fit, within reason. Its important to tell the caller where they have called (in case ofa wrong number), who you are, and that youre willing provide assistance. If you are taking a message for someone, orsomeone is looking for assistance that youre unable to provide, be sure to get their full name and phone number so thatsomeone is able to return their call. Also, you have the options of transferring the call. Instructions on how to transfer a callare available at the Front Desk.

Deliveries1. The Front Desk Supervisor may sign for deliveries.2. Deliveries for the concessions stand can typically be put into the room beneath the stairs by the Front Desk.

a. For deliveries needing refrigeration (for example: hot dogs), call the professional staff so that those itemscan be stored appropriately.

3. Please place any invoices or packing slips inside the Duty Log notebook.4. For any other deliveries, either make a call to the person responsible or you may also direct the delivery person to

that persons office.


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The Cardio Room

Bikes, elliptical machines and treadmills highlight the cardio portion of the Cardio Room. Users also have access to therooms weight equipment that includes dumbbells, and selectorized equipment. Spin bikes are also available with atelevision and DVD player dedicated for their use.

The Cardio Room supervisor is responsible for the Cardio Room, Knight Field House and the Aerobics Room.

When scheduled to work in the Cardio Room: Check in when you arrive on the Duty

Log at the Front Desk. Before sitting down at the desk, walk

through the Cardio Room and theField House to familiarize yourself

with your surroundings. Alsoo Make a mental note of how

many users are in each of yourareas. You should always

know approximately howmany users are in your areas.

This shows that youre beingalert.

o If you notice anything thatneeds attention, tend to it.

Supervise your areas at a high level.o If any users experience

problems, you are the firstperson to respond.

o Be available for questions. Beapproachable. If you areengrossed in a book ormagazine, users may not feelas though they can approach you.

Greet or acknowledge everyone who enters the Cardio Room. Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area

is also available in the drawer. Take attendance at the appropriate time. Attendance forms are located inside the desk drawer (and printed on the

back of the cleaning schedule when applicable). Perform a round of the Field House a minimum of twice per hour. Walk around the perimeter of the Field

House

When scheduled to open the Cardio Room: Turn on lights (light switch is located in Northwest corner of the room). Turn on all equipment (TVs, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off

button. An easy rule of thumb: if it has a power cord, there is an on/off switch.

When scheduled to close the Cardio Room: Turn off lights. Turn off all equipment (TVs, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off

button. An easy rule of thumb: if it has a power cord, there is an on/off switch.


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Knight Field House

Three basketball courts and an indoor running track highlight Knight Field House.

The Cardio Room Supervisor is responsible for supervising Knight Field House.

When performing a round of the FH (aminimum of twice per hour), thesupervisor should walk around theoutside of the track and check for:

o Doors that are ajaro Leakso Broken windows

Athletic Practices

Monday Friday3:00pm 7:00pm

This time is designated AthleticPriority time. If a practice is scheduledduring this time Open Rec will not beavailable in the Field House.

The Cardio Room Supervisor needs tobe aware of this and ask users to leaveaccordingly. The Cardio RoomSupervisor can be aware of what is onthe schedule by asking the Front Desk Supervisor to look at the Resource Scheduler.

Tip: If working in the Cardio Room from 2:00pm-3:00pm and you know that Track Practice begins at 3:00pm,

let the group of people playing basketball know that there is a practice beginning at 3:00pm and theyll need toleave by then.

Tip: If nothing is scheduled in Snyder Arena, users may use that space during this time.

The Cardio Room Supervisor needs to monitor the Field House during practices. If any users sneak into the Field Houseto play basketball during this time, it is the Cardio Room Supervisors responsibility to ask those users to leave. It is not thecoachs responsibility to stop practice to ask users to leave.

Unorganized Outdoor Sports

Traditional outdoor sports (baseball, softball, football, Frisbee, etc.) are restricted to scheduled practices. In other words,users are not allowed to play catch inside the Field House.

Indoor Track Information

1 Mile = 10 laps on inside lane1 Mile = 8 laps on outside lane


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The Aerobics Room

The Aerobics Room is a private room equipped with mirrors, a television with DVD player and stereo with the capabilityto connect to an mp3 player.

The Aerobics Room is ultimately the Cardio Room supervisors responsibility, however, it is a passive responsibility. TheCardio Room person should not feel the need to investigate anything happening in the Aerobics Room with exception toany suspicious behavior (loud noises, cries for help, etc.).

The Aerobics Room is available on a first-come,first-served basis with exception to somepreviously scheduled reservations (which can be

viewed on the Resource Scheduler). The key to theAerobics Room can be checked out at the WearyCenter front desk and users are asked to use it for

just one hour at a time.


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The Weight Room and Circuit Training Room

Free weights and selectorized equipment highlight the Weight and Circuit Rooms.

The Weight Room supervisor is responsible for the Weight Room, Circuit Room and Racquetball Courts.

When scheduled to work in the Weight Room: Check in when you arrive on the Duty Log at the

Front Desk. Before sitting down at the desk, walk through the

Weight Room, Circuit Room and the hallwayoutside the Racquetball courts to familiarize yourself

with your surroundings. Alsoo Make a mental note of how many users are

in your areas. You should always knowapproximately how many users are in yourareas. This shows that youre being alert.

o If you notice anything that needs attention,tend to it.

Supervise your areas at a high level.o If any users experience problems, you are

the first person to respond.o Be available for questions. Be approachable.

If you are engrossed in a book or magazine, users may not feel as though they can approach you.

Greet or acknowledge everyone who enters the Weight Room. Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area

is also available in the drawer. Take attendance at the appropriate time. Attendance forms are located inside the area desk drawer (and printed on

the back of the cleaning schedule when applicable).

Perform a round of your areas a minimum of twice per hour. You should not be seated at the desk for the entireshift.

When scheduled to open the Weight Room: Turn on lights in the Weight Room (light switch located behind the desk) and in the Circuit Room (light switch

located on wall just North of the door frame inside the Weight Room). The Circuit Room lights will take a fewminutes to completely turn on.

Turn on all equipment (radios, etc).When scheduled to close the Cardio Room:

Turn off lights. Turn off all equipment.


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Weight Room Spotting

The Weight Room can be a very dangerous place to work out if not careful. Just like a lifeguard is able to respond amoments notice, the Weight Room Supervisor must be able to assist any users struggling with a lift.

Step 1: Pay attention at all times.

Step 2: If you notice a user struggling with a lift, your #1 priority is to get there as soon as possible to assist the user.

Step 3: Determine the degree of seriousness this lifter is experiencing (ask the user if not obvious). Does he/she just need asmall amount of assistance? Or is the user in serious trouble?

Step 4: Use whatever means necessary to get the weight off of the lifter (if the situation is not serious, provide whateverassistance the lifter needs).

Some options available to you: Stand above the lifters head and assist

with the lift Life one side of the bar (allowing the bar

to crash to the floor; its more important

to help the user be safe than to worryabout weights crashing to the floor)

Start pulling weights off of one side(again, allowing weights to crash to thefloor)

Ask other users for help


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The Racquetball CourtsThe Racquetball Courts provide NWU users the ability to play racquetball in an enclosed, safe environment. Some usersmay also elect to use the racquetball court as a place to do additional stretching, walleyball or even some indoor soccer(with an appropriate ball).

Users are required to wear goggles when playing racquetball. It is the Weight Room Supervisors responsibility to monitorwhether or not goggles are being worn and to enforce the goggles policy. If a user does not want to wear goggles, he/she isnot allowed to play racquetball.

Goggles are available for checkout at the Front Desk. The user will need his/her ID to check out a pair of goggles.


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The Swimming Pool

The Swimming Pool offers NWU users the opportunity to swim recreationally in a number of ways. Open swim, lap swimas well as some other activities like basketball and volleyball are available as well.

The Nebraska Wesleyan University pool operates as a Class F pool in the State of Nebraska. Although by law NWU is not

required to have a lifeguard on deck at all times, its the policy of Nebraska Wesleyan to always have a lifeguard on deckduring pool hours as an extra precaution.

Lifeguards are part of the Open Recreation staff, however theyre also their separate entity. They work within the OpenRecreation program, however, they require a different set of certifications.

If a lifeguard does not show up for duty, then the pool must be closed until a lifeguard can be on duty.

When lifeguard opens the pool: He/she will turn on the pool

lights and radio and will thenunlock both the mens and

womens locker room doors.

When his/her replacementarrives, this lifeguard can leavethe pool in his/her hands.

If his/her replacement does notarrive for work, this lifeguardmay clear the pool deck andlock the locker room doors(thus making sure no one is inthe pool when there is nolifeguard on deck). In thisscenario, if it is not the lastshift of the day, the lifeguardshould leave the lights ON forthe next lifeguard.

When a lifeguard closes the pool: He/she will clear the pool and

pool deck. He/she will lock both the

mens and womens lockerroom doors.

He/she will then check all exterior emergency exit doors to ensure they are closed. He/she will turn off the pool lights and radio. He/she will exit through the pool doors near the office and ensure the door closes securely behind them.


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Snyder Arena

Snyder Arena hosts all NWU home volleyball and basketball contests. Six baskets are available in Snyder Arena forshooting. Two full-courts of basketball can be play if played in an East/West direction.

Snyder Arena is available for Open Recreation when other events and activities are not scheduled. The Front Desk

Supervisor is responsible for knowing what is scheduled in Snyder Arena and for enforcing that schedule. Practices,games and HHP classes are normally the only roadblocks to Open Recreation taking place in Snyder Arena.

The Front Desk person should encourage users to use non-street shoes when using Snyder Arena (however, that is notsomething that needs to be strictly enforced).


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Cleaning

It is the responsibility of the student employees to clean all of the workout facilities. Custodians are responsible for cleaningthe restrooms, locker rooms and drinking fountains along with special projects. Custodians are not responsible for cleaningthe workout facilities with exception to occasionally shampooing the carpet or mopping the weight room floor.

In order to keep the Weary Center a clean and safe place for users to recreate, it is absolutely necessary that our equipmentstay in the best possible working order. The best way to do this is to keep our equipment as clean as possible.

There are three primary reasons why its important to keep the facility and its equipment clean:

1. Clean equipment is more attractive than dirty equipment. Think about any prospective student touring thecampus if you were that student would you want to go to a school whose rec center wasnt clean?

2. From a hygiene perspective, clean equipment is safer.With the threats of MRSA, swine flu, etc., its imperativewe keep the facility clean.

3. Clean equipment is less likely to break down. Equipment is going to be out of order from time to time, butclean equipment breaks down less often than dirty equipment.

Each area has a cleaning schedule for its supervisor to complete every hour. These cleaning schedules are not made as busywork, but rather are there to ensure that everything gets cleaned in a timely fashion. The cleaning schedule maps out theminimum amount of cleaning that should be done each hour. If you notice something that needs to be cleaned, please cleanit even if its not your assigned cleaning.

After a supervisor has cleaned the assigned area or task, he/she should place their initials next to the task on the cleaningschedule. The Building Supervisors will check the cleaning each shift to make sure everything is being cleanedappropriately. The Building Supervisors are expected to write up any cleaning that is not done at a high level.

Note: the Building Supervisors understand that while its possible for someone to clean an area at 8:00am, and bythe time the cleaning is being checked by 5:00pm that area may not appear as though it was just cleaned. Forthose types of situations, the Building Supervisor will be looking for obvious signs of areas being cleaned. Dust

settling on an area or a piece of equipment is an indicator that something wasnt cleaned. Its one thing forequipment to get dirty over the course of the day it takes much longer for dust to settle.

If you are not sure what is expected with respect to cleaning, refer to the instructions found on the next two pages (alsofound in the area desks).


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Cardio Room Cleaning DescriptionsBlack Mats Under Equipment | Using a cleaning towel found under the desk and some of the user cleaner, spray down these mats and use thetowel to wipe down these mats located under some of our equipment.

Black Sit Up Mats | Using a cleaning towel found under the desk and some of the user cleaner, spray down these mats and use the towel to wipedown these mats located near the dumbbells.

Door Handles | Using Clorox Wipes, wipe down the door handles/crash bars on the doors to the Cardio Room. Be sure to do this to the maindoors as well as the back doors to the room.

Dumbbells, Bottom Row | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel andsimply wipe down each of the dumbbells on the bottom row of the rack.

Dumbbells, Top Row | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and simplywipe down each of the dumbbells on the top row of the rack.

Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on thetraditional, upright vacuum.

Equipment | Using a cleaning towel found under the desk and some of the user cleaner, clean all of the equipment in the indicated area. Be sure towipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found onthe equipment.

Organize Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This may include pens thatdont work, old news bulletins, etc.

Straighten Up, Organize Magazines, etc. | Straighten up the room. Re-organize any magazines that are sitting on the cubbies. Make the roomlook as if it has just opened and is ready to go.

Treadmills | Using a cleaning towel found under the desk and some of the user cleaner, wipe down the entire treadmill frame, display panel, anddeck. Be sure not to spray cleaner directly onto the display panel. Treadmills will also be cleaned as part of Area 5; however, with as expensive as thetreadmills are, its necessary to clean them more often.

Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum.

Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Clean both the inside and outside of thewindow.


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Weight Room Cleaning DescriptionsAb Mats | Using one of the user towels and some of the user cleaner, spray these black mats in the Circuit Room and wipe them down with thetowel. Do this to both side of the mat.

Bench Press Bars | Using a cleaning towel found under the desk and some of the user cleaner, spray the cleaner onto the towel and wipe down thebench press bars.

Bench Press Pads | Using one of the user towels and some of the user cleaner, spray down the bench press pads and wipe down with towel.

Black & Gold Mat| Using one of the user towels and some of the user cleaner, spray down the mat and wipe down with towel.

Dumbbells < 30 Pounds | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and wipedown each of the dumbbells that are 30 pounds or less.

Dumbbells > 30 Pounds | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and wipedown each of the dumbbells that are greater than 30 pounds.

Dumbbell Racks | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and wipe down allof the dumbbell racks. Move whatever dumbbells you can to do a thorough job cleanings.

Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on the

traditional, upright vacuum.

Equipment | Using a cleaning towel found under the desk and some of the user cleaner, clean all of the equipment in the indicated area. Be sure towipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found onthe equipment.

Exercise Balls | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and wipe down theexercise balls.

Medicine Balls | Using a cleaning towel found under the desk and some of the user cleaner, spray some cleaner onto the towel and wipe down themedicine balls.

Mirrors | Using paper towels and window cleaner found under the desk, clean mirrors in the assigned area.

Rack Weights | Rack all weights. Every bench press, squat rack, lifting platform should be racked. Also, any miscellaneous dumbbells, or otherweights in the Circuit Room should be returned to their location.The Weight Room should look ready to open after completing this task.

Squat Bars | Using a cleaning towel found under the desk and some of the user cleaner, spray the cleaner onto the towel and wipe down the squatbars.

Organize Dumbbell Racks | Return any stray dumbbells to their location. If any dumbbells are racked in the wrong order, return them to thecorrect location.

Organize Weight Room Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This mayinclude pens that dont work, old news bulletins, etc.

Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum.

Vacuum Dumbbell Racks | Using the mini-vac, vacuum around the dumbbell racks. You should also be able to use the hose on the vacuum tovacuum between some of the weights (dont just vacuum the floor, but you can also vacuum the racks, too).

Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Due to how the cleaning schedule issetup, you will only need to clean one side of the window (either the Circuit Room side or Weight Room side). In the Cardio Room the supervisor mustclean both sides of the window.


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Area Attendance

The Area Supervisors will take attendance every hour on the half-hour. Forms are provided in each area and are printed onthe backside of the cleaning schedules. Count everyone in your area(s) and write the number into the corresponding fieldon the attendance form. Use whole numbers, not tally marks. DO NOT count athletes that are participating in an athleticpractice in the Field House. DO NOT count students in an HHP class in the Field House. In those instances, simply write

HHP Class or Track Practice (or whatever is appropriate) instead of a number.

The last shift each day is responsible for totaling the days attendance.

Attendance sheets are collected and new ones are distributed by the Building Supervisor responsible for closing the last dayof the week (typically on Sunday nights, with exceptions being before campus breaks and during campus breaks).

No Show Coverage Policy

If someone does not show up for work (regardless of the reason), follow this process to make sure that all areas are covered:

1. The Front Desk and Weight Room should always be staffed. Supervisors should rotate around however necessary to

make sure that these areas are covered. The Cardio Room is the least important area to have covered. The Front Desk andWeight Room take priority.

2. The Front Desk Supervisor should call the person who is scheduled to establish if he/she is coming in to work or not.

3. Attendance and Cleaning:

3.1 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the Weight Room Supervisor isalso responsible for taking attendance in the Cardio Room. The Weight Room Supervisor should be away fromthe Weight Room just long enough to complete this task and return to the Weight Room.

3.2 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the person who works after theunstaffed shift is responsible for completing the assigned cleaning.

3.3 After 5:00pm and on weekends, the Building Supervisor is responsible for all attendance and cleaning of theunsupervised area.

4. Make sure all no-shows and course of action that is taken is recorded onto the Duty Log and that a 10 Point SystemInfraction form is filled out accordingly.


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The 10 Point System

The 10 Point System is designed to serve as a self-monitoring device to keep student employees accountable to theiremployment responsibilities. In this way, a students job status is determined by his or her accumulation of points. Thesystem is not intended to create an atmosphere of fear, but rather it is used simply to make sure that everyone is doing his orher job. In this way, the professional staff fires no one. Employees control their continued employment. For most

employees, the 10 Point System runs in the background and is a non-issue.

The 10 Point System is used over the course of one academic year. A notification of points will be sent via email if anemployee has violated any of the below parameters. When an employee accumulates five (5) points, the employee shouldconsider this their formal written warning. If there are any questions about an infraction, the employee has seven (7) daysfrom the date of the notice to contact the Assistant Director to discuss the infraction. An accumulation of 10 points overthe period of one academic year will result in immediate termination. At that point, the employee has the option of writinga letter of appeal which will be considered by the Director, Assistant Director and Building Supervisors. Any letters ofappeal must be submitted within seven (7) days of the final notice.

3 Points Failure to wear STAFF shirt or nametag3 Points Incorrectly completing forms (maintenance reports, duty log, attendance forms, etc.)5 Points Late for assigned duty

5 Points Late for substituted duty5 Points Failure to perform to your job description (as determined by the description in the staff handbook

or by the Building Supervisor or Professional Staff)5 Points Misuse of a cellular phone (as determined by Building Supervisor or Professional Staff)7 Points Failure to attend a scheduled meeting or training7 points Failure to show up for assigned hours7 Points Failure to show up for substituted hours10 Points Failure to enforce or abide by Weary Center rules, policies and procedures10 Points Falsifying of timesheet10 Points Failure to attend staff training10 Points Failure to gain certification in CPR10 Points Showing up for work while under the influence of drugs, alcohol, etc

*If any other sort of infraction occurs that is not listed above and the Professional Staff believes action needs to be taken, the employeewill receive notification explaining the infraction.

*If an employee reaches the 10-point level when termination occurs, he/she may write a letter of appeal. This letter should be typed andeither hand-deliveredor emailed as an attachmentto the Assistant Director. The letter should explain what happened and why you feel asecond chance should be awarded. Upon receipt of this letter, it will be reviewed and the employee will be informed of the decision

within one week of receiving the letter, but due to the timeline of possibly needing to hire a replacement, this decision will be made assoon as possible.

*Upon receiving 10 points, the employee should not arrive to work his/her scheduled shifts. It will be the professional staffs responsibilityto fill these shifts during the appeal process. If the employee is re-instated, he/she will resume working his/her shifts as scheduled.

*All employees should feel free to defend themselves. If you feel circumstances were out of your control and you received a loss ofpoints, please visit with the professional staff to discuss.


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Best Job On Campus

Family Time

Purpose of Family TimeThe purpose of family time is to provide faculty, staff and students with children an opportunity to recreate as a family.

Hours Available:

Saturday 1:00p 5:00pSunday 1:00p 5:00p

These times will be available only during the fall and spring semesters (not during summer or winter breaks), and also willonly be available during Open Recreation hours. Family Time hours will begin the first weekend after classes begin, eachsemester.

EligibilityEligible participants for Family Time includes NWU faculty, staff and students; their spouse or partner, and their children.

A Family Time form must be completed before the first Family Time participation each semester.

Family Time Policies1. Children and spouse of faculty, staff or students may not bring guests.2. Children must be under direct supervision defined as: a parent and child playing directly together or within reach

of each other.3. No one under the age of 18 is allowed in the Weight Room or Cardio Room.4. Children under the age of 16 are not allowed in the Circuit Room.5. Children (16 and older) and parents must work together on the same weight machine, and within arms reach of

each other when in the Circuit Room.6. Strollers are not allowed in the workout areas, including Knight Field House.7. All children and parents must adhere to all Weary Center policies.8. All current faculty, staff, student and community pass members will have access to workout areas during Family

Time. In other words, no areas are reserved specifically for Family Time.9. Access to certain areas will be limited during any scheduled special events.10.

All users must respond appropriately when approached by a Weary Center employee.

Front Desk InstructionsFamilies coming to Family Time must check in at the front desk and must fill out a Family Time form, found in theFamily Time notebook.

1. Scan the ID/FOB of the faculty, staff, or student member.2. Look up the familys information in the Family Time notebook and make sure the form is complete.

a. If not, ask the user to complete the form.3. Record the names of everyone on the family time attendance form.4. Tell the family to, have fun!


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Guest Policy

Day PassesAll students, faculty and staff may bring one guest with them to work out for a $5 fee. If someone would like to purchase aguest pass, follow these steps.

1. Make sure the guest is over 18. If theres any question, ask to see a drivers license.2. Fill out the Guest Pass Form. All guests must have an NWU sponsor.3. There is a $5 fee. We do not have change available. For this reason, we can only accept exact change or a personal

check written to NWU.4. Tell them, thank you and allow them to enter.5. Put the money and the form in an envelope, label it, and put it with the Duty Log.6. Guests may not check out equipment, attend fitness classes or play intramurals.

Community Pass

The university recognizes the Weary Centers potential to accommodate the fitness needs of the public on a limited basis.In opening our fitness facilities, our intention is not to become a fitness club, but rather to have pass holders become a partof our extended campus community.

** Community Pass packets are available at the Weary Center Front Desk.

** Persons wishing to purchase a Community Pass may pick up a packet for review or may elect to fill it out at the frontdesk. If the person wishes to fill everything out on-site, the Front Desk Supervisor may let this person into the facility if:

1. The person completes the registration form.2. The person completes the waiver.3. The person pays the registration fee (exact cash or personal check made out to NWU for the amount)

Once all three requirements have been met, let the person use the Weary Center. All materials (registration form, waiverand payment) can be sent up with the Duty Log. A Community Pass will then be created for this person, which the person

will be able to pick up from the Front Desk. This pass is typically ready sometime the next business day. Please inform any

persons purchasing a pass that they will need to present it each time at the Front Desk to gain access to the facility.

A pass purchased during the Fall semester will be valid through Winter Break (typically Mid-January). A pass purchasedduring the Spring semester will be valid through Summer Break (typically mid-August). As is tradition with institutions ofhigher education, the Weary Center will be closed for Open Recreation over holidays and other University Breaks.

Special Guests of Faculty and Staff

All NWU employees are allowed one Special Guest pass. This may go to a spouse, partner or friend of the employee. Fora special guest pass to be issued, the NWU employee and the guest must start at the Business Office where a form will befilled out. The guest will then be issued instructions on acquiring an ID card.

If any questions about this arise, please send these questions to the professional staff.


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Best Job On Campus

Lockers, Locks & Towels

Lockers may be checked out by faculty, staff and commuter students only. The lockers in the Field House Locker room arethe only lockers available for check out. The locker check out form is posted on the bulletin board inside the Front Deskarea. Only the lockers listed area available for checkout. Fill in all information for the person requesting the locker next to

the locker number. Inform the user that they will have to provide their own lock and they must empty their locker at theend of the semester.

There are two types of lockers available in the Field House locker room. There are small lockers and larger, transfer lockers.The large transfer lockers are not available for checkout. While a user is working out, he/she may move his/her belongs intothe transfer locker for the duration of the workout, however, after the workout is complete all belongings must be movedback into the small locker. Any abuses of transfer locker use are subject to the users lock being removed and any contents ofthe locker will be available for pickup at the Front Desk.

Note: this picture is not of a Weary Center locker room.


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Snow Day Information

If classes are cancelled for an entire day due to weather, open recreation hours will be available from 2:00pm 8:00pm. Ifonly evening classes are cancelled (or if the University closes at any point after the work day has already begun), the openrecreation hours will remain open until 8:00pm that evening. If only morning classes are cancelled, open recreation hours

will begin at the same time that classes resume.

All intramural sports and fitness classes will be cancelled on all snow days.

Some examples:1. Classes are cancelled for the entire day, however, youre normally scheduled to work that day from 12:00pm 4:00pm. Under this scenario, you would need to arrive for work at 2:00pm when the facility is set to open and you

would complete your shift at 4:00pm.

2. Classes are cancelled effective at 3:30pm (which would likely be the case for a storm that hits during the day),however, youre normally scheduled to work from 5:00pm 8:00p. Under this scenario, you would report to workas any other day.

3. Classes are cancelled effective at 3:30pm, however, youre normally scheduled to work from 8:00pm 11:00pm.

Under this scenario, you would not need to report to work since the Weary Center will close at 8:00pm under thisscenario.

4. A late start of 12:00pm has been announced (meaning all morning classes are cancelled, however, classes willresume at 12:00pm). Youre normally scheduled to work from 11:00am 1:00pm. Under this scenario, you wouldneed to report for only the 12:00pm 1:00pm portion of your shift.


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4

Best Job On Campus

Incident & Ejection Policies

IncidentsIf an incident or policy infraction occurs:

1. Inform the user, in a calm, non-threatening voice and professional manner, of their infraction and ask the personto correct their behavior.

2. If the infraction occurs again inform the user, in a calm, non-threatening voice and professional manner, that thisis their second warning and failure to correct their behavior will result in them being required to leave the facility.3. If the infraction occurs a third time start ejection procedures.

Ejections1. Inform the user that they have had two warnings and they are not required to leave the facility. Also inform the

user that he/she will need to speak with the Director or Assistant Director in order to be able to use the facilityagain.

2. If the user refuses to leave, get the Building Supervisor (unless you are the Building Supervisor, then get anotheremployee) and ask the user to leave again.

3. If the user refuses again, do not try to force the person to leave. Call Campus Security and inform security thatsomeone has been ejected from the facility, is refusing to leave and request an officer for assistance.

4. The employee that has been dealing with the situation should meet the security officer at the tower entrance aslong as someone is able to cover his or her scheduled area.

5. Lead the security officer to the offender and let him/her handle the situation.6. Fill out an incident report. Be very detailed, including all parts of the process.7. In case of a serious incident (such as a fight), a warning is not needed to eject someone from the facility.


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Equipment Repair & Maintenance Policies

Equipment Repair Procedures1. Investigate the problem, taking into account what the user has to say. Ask what happened before the problem,

what sounds were heard, did something on the equipment break/stick/fall, etc.2. If the problem is a result of user error, educate the user on the proper use of the equipment.3. If the problem is due to broken equipment, place an out-of-order sign on the equipment.4. Fill out an Equipment Repair Report. Be very detailed.5. Leave the Equipment Repair Report at the Front Desk with the Duty Log.

Facility Maintenance Request Procedure1. If necess

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Documents