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Branch Internet Mobile Digital
Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1
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First Chapter
Evolution of the context.
The new cumstomer.
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Brett King – Speaker, Author, Radio Host, Innovator & Founder of Moven Chris Skinner – Digital bank guru, Speaker, Author & blogger Matthias Kröner – CEO @Fidor Bank Michal Panowicz – Former Managing Director, Marketing & Business Development @mBank, now @Nordea Bank
I NNOVATORS
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S OMETH ING I S CHANGING…
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INTERACTION MATTERS
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CONTEXTUAL MATTERS
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Contestuale
INTELLIGENCE MATTERS
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Disruptive innovation DISRUPTIVE INNOVATION
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Disruptive innovation – Messaging
COMMUNICATION: FROM PAPER…
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Disruptive innovation – Messaging
…TO MAIL…
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Disruptive innovation – Messaging …TO INSTANT&RICH MESSAGING
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Disruptive innovation – Musica
MUSIC: FROM STEREOS…
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…TO EVERYTHING FREE&STREAMING
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Disruptive innovation – Libri
BOOKS: FROM BOOKSHOPS…
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Disruptive innovation – Libri
…TO VIRTUAL BOOKSHOPS…
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Disruptive innovation – Libri
…TO «BOOK-STREAMING»
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Disruptive innovation – Tv/Film
VIDEO: FROM TV…
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Disruptive innovation – Tv/Film
…TO MOBILE TV…
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Disruptive innovation – Tv/Film
…TO UNLIMITED ONDEMAND TV
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Disruptive innovation – Viaggi
TRAVELLING: FROM TRAVEL AGENCY…
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…TO WEB TRAVEL AGENCY…
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Disruptive innovation – Trasporti
TRANSPORT: FROM OLD STYLE…
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…TO A MUCH BETTER STYLE.
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http://techcrunch.com/2015/03/03/in-the-age-of-disintermediation-the-battle-is-all-for-the-customer-interface/#.0jyto5:DPTt
http://www.thinknowresearch.com/blog/the-best-time-to-be-in-mrx/
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“IF WE ARE USING THE
INTERNET TO DO FIND PLACES
TO STAY AND
TO GET IN A CAR WITH A
STRANGER TO FROM A TO B,
WHY NOT LOANS?”
RACHEL BOTSMAN
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Persone
• Millennials
– Chi sono
– Quali sono le loro caratteristiche
M I LLENNIALS
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Persone
• Millennial Disruptive Index
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RELATIONSHIP IS FACE TO FACE!
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Convinzioni - Relazione
• Mediawolrd vs Amazon
IS THIS THE BEST SERVICE YOU EXPECT?
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Convinzioni - Relazione
• Mediawolrd vs Amazon
OR ARE WE GETTING USED TO…
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Nespresso AND PREMIUM SERVICE…
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OR PERSONALIZED SERVICE?
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AND DON’T FORGET THAT THIS IS HAPPENING!
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IS RELATIONSHIP FACE TO FACE ONLY?
SOCIAL MEDIA ARE JUST A BUBLE!
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Convinzioni – Social Media
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THE RISE OF NEW «BUSINESS MODELS»
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IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST!
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ALWAYS CONNECTED…
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HAVEN’T WE GO TO FAR?
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MONEY MAKES THE WORLD GO AROUND!
IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST?
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Convinzioni – Mobile First
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DOES MONEY MAKE THE WORLD GO AROUND ?
IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST?
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And what about
Banks?
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Interested?
Don’t miss on slideshare the second chapter of
Branch, Internet, Mobile, Digital
regarding financial services startups called
Fintechs.
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Let’s keep in touch!
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LINKEDIN: LINKEDIN.COM/IN/ALESSIOBONETTI
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TWITTER: @B0N3TT1
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Disclaimer
«Branch, Internet, Mobile, Digital» is a study that aims to
synthesize and connect some of the most innovative actions
that Banks, Fintechs and other actors are undertaking to
develop a new model for the financial services.
Views expressed in this presentation are my own.
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Branch Internet Mobile Digital
Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1