13 motivation theory & practice
TRANSCRIPT
© IES Business Consultants 1
Motivation theory & practice
© IES Business Consultants
Week
Organizational change & development
Human Resource Management
Foundations of individual behavior
Motivation theory & practice
Teams & teamwork
Communication, Conflict & Negotiation
Essentials of Leadership
Fundamentals of Control
Operations Management & Control
Overview
FINAL EXAM
Readings
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Overview
FINALS
8
9
10
11
7
Aug 31
Sep 14
Sep 28
Oct 12
Nov 02
Nov 23
6 17:30–20:30
17:30–20:30
17:30–20:30
17:30–20:30
17:30–20:30
19:00 - 21:00
Topics & Assignments Fridays
2
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Need Theories.
Goal-setting Theory.
Reinforcement Theory.
Equity Theory.
Expectancy theory.
3
Basic Motivation Concepts
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• Four theories that focus on NEEDS:
1. Maslow’s hierarchy.
2. Motivation-hygiene.
3. ERG.
4. McClelland’s needs.
4
Needs Theories
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Opportunities for satisfaction in Maslow’s
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Equity theory & role of social comparison
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Elements in Expectancy Theory
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1. Interesting Work
2. Appreciation of Work
3. Being Included
4. Job Security
5. Good Wages
6. Promotion & Growth
7. Good Work Conditions
8. Loyalty to Employees
9. Tactful Discipline
10. Sympathetic Help
4
5
6
2
1
3
7
9
8
10
2
3
4
1
5
6
7
9
10
8
3
2
1
4
5
8
7
6
9
10
1
2
3
7
8
9
4
5
10
6
Under 30 31 - 40 41 - 50 Over 50
8
What workers want (based on Ages)
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• Break into two groups
• Discuss ONE of your class instructor’s job (no names !!)
• What does he do that de-motivates you?
• What defines good performance that motivates you ?
• What should he be doing? Each group to develop 5 issues
that would motivate you.
• Each group will select a leader to explain to the class.
9
Exercise
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Suggestions about motivating employees in organizations:
• Recognize Individual Differences.
• Use Goals and Feedback.
• Allow employees to participate in decisions that affect them.
• Link rewards to performance.
• Check the system for equity.
10
Motivation: from concept to application
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Employees are allowed to pick from among a menu of benefit
options.
1. Variety of Medical Plans.
2. Vacation Options.
3. Disability, Life Insurance Plans.
4. Savings and Pension Plans.
5. College Tuition Reimbursement.
11
What are Flexible Benefits
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• Employees must perceive a clear link.
• If not, then …
1. Low performance.
2. A decrease in job satisfaction.
3. An increase in turnover.
4. An increase in absenteeism statistics.
12
Link Rewards to Performance
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Do you remember this exercise?
Two Volunteers to leave the room.
Volunteer One – Negative Help only
Volunteer Two – Positive Help only.
Someone to keep time till object found.
13
Positive and Negative Reinforcement
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Reinforcement strategies for QM