Karen Cook, RN, is a strong advocate of patient-centered care and building cultures of safety. As a national speaker, she is known for her passionate, enthusiastic style and her ability to “get to the heart of the matter.” Demonstrating her passion for quality patient care, she was the primary author of the Studer Group HCAHPS toolkit and has helped hospitals implement the HCAHPS survey since 2005, including participating in early focus groups with the Agency for Healthcare Research and Quality. This work became a springboard for the popular and practical The HCAHPS Handbook, published in 2010.

With more than 30 years of experience in the healthcare industry, Karen has been involved in coaching some of the largest healthcare systems in this country. As one of the most senior coaches in the Studer Group, her nursing and administrative background provide the expertise necessary to help organizations favorably impact safe and quality patient care, employee loyalty, efficiency, professionalism and profitability. During her 13 years with the Studer Group, she was the internal coach for a national healthcare system responsible for coaching 114 hospitals. A past leader of the Studer Group Knowledge Management Division, her partner hospitals have achieved numerous accolades including designations as Top 50 Hospitals and Top 100 Places to Work, as well as benchmark achievement in patient perception of quality care.

Nurses and health facility administrators will receive up to 6 contact hours with conference registration, check-in at registration desk, submission of documentation of sessions attended and completed program evaluation.

University of Southern Indiana College of Nursing and Health Professions is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

The University of Southern Indiana has been approved by the Indiana State Board of Health Facility Administrators as a sponsor of continuing education programs for health facility administrators (License number 98000033A).

Wednesday, April 6, 20168 a.m.–4 p.m. (CDT)

University of Evansville, Ridgway University Center

Presented by

Karen Cook, RN andJay Kaplan, MD, FACEP,

from the Studer Group

For more continuing education opportunities go to USI.edu/health.University of Southern Indiana is an affirmative action/equal employment opportunity institution.

ABOUT THE SPEAKERS

CONTINUING EDUCATION

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Jay Kaplan, MD, FACEP, is medical director of the Studer Group and a partner and past service excellence director of CEP America. He is president of the American College of Emergency Physicians and national faculty for ACEP. A graduate of Harvard College and Harvard Medical School, he has received many honors, including ACEP’s Outstanding Speaker of the Year and the Studer Group’s Physician Fire Starter Award.

Dr. Kaplan served as chairman of the Department of Emergency Medicine (1985-2001) and as a medical staff officer, including chief of staff (1992- 2001), at Saint Barnabas Medical Center in Livingston, New Jersey. As chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for six years in a row (1996-2001). As a national speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments and individual physicians. He engages and interacts with his audience and stresses the importance of teamwork. His approach is tactical and directed toward improved outcomes.

The OasisAn experiential lesson in stress

management and self care— a highlight of the conference.

Discover ways to INCREASE your level of health and wellbeing!

Nursing Leadership Conference

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If registering by March 23:o $100o $80 for IONE Memberso $50 for graduate studentso $15 for undergraduate students

If registering after March 23:o $115o $95 for IONE Memberso $65 for graduate studentso $25 for undergraduate students

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Mail completed form with check or money order payable to USI, Continuing Education, 8600 University Blvd, Evansville, IN 47712.

Call Outreach and Engagement at 812-464-1989 or 800-467-8600 using VISA, MasterCard, American Express or Discover.

FAX to 812-465-7061 using VISA, MasterCard, American Express or Discover.

Online registration available at USI.edu/health.

4easy

ways to register

Clip and Mail

HPR 803

Nursing Leadership Conference

The learning outcome of this program is for attendees to implement effective management and leadership strategies in their healthcare practice and within their organization.

Date & Time: Wednesday, April 6, 2016; 8 a.m.–4 p.m. (CDT)

Registration: 7:30–8 a.m.

Location: Ridgway University Center, University of Evansville, Evansville, Indiana. Park in any open employee or student lot. No parking in spaces marked purple, loading/unloading or handicapped (without placard). Street parking is also available. No parking permit is required.

Conference Materials: Two days before the conference, registrants will be emailed a link to a website where the conference materials, including handouts and agenda, may be accessed and printed. A USI Conferences free mobile app is also available to participants with an iOS or Android phone or tablet. Instructions to access the app will be included in the email. No hard copy of handouts will be provided. Please provide a correct, individual email address when registering.

Certificate of Completion: Following the conference, a link to an electronic evaluation and attendance confirmation will be emailed to program attendees. You have two weeks to complete the program evaluation and attest to the sessions attended in order to receive a certificate. Evaluations submitted after the two-week period will not be honored.

Hotel Accommodations: Overnight accommodations are available at the Fairfield Inn West at 812-429-0900 or at the Holiday Inn Express at 812-421-9773. Tropicana Evansville hotel, located near downtown (812-433-4000), provides shuttle service to and from the airport (EVV). Mention attendance at a USI program to receive the USI rate.

Registration Fee: $100, $80 for IONE Members, $50 for graduate students and $15 for undergraduate students if registering by March 23; thereafter, $115; $95 for IONE members, $65 graduate students and $25 for undergraduate students. Includes lunch, breaks and contact hours.

How to Join IONE: Go to www.indianaone.org/ Call Melissa Long at 317-423-7731

Attire: Business Casual

Refund Policy: Registration fees are refundable, less a $15 service charge, up to April 5. No refunds will be made after that date.

Nurses managers, nurse leaders, advanced practice nurses, nurse educators, nursing students and health service leaders.

LEARNING OUTCOME TARGET AUDIENCE REGISTRATION INFORMATION

PROGRAM SCHEDULE8–8:15 a.m. Welcome

8:15–9:45 a.m. Nurses are from Saturn, Physicians are from Jupiter, Healthcare Administrators are from Mars

The background and training of nurses, physicians and healthcare administrators are quite different, and it often seems like we come from different planets and speak different dialects.

Clinical quality, patient safety and physician, staff and patient satisfaction depend on optimizing communication and on successful teamwork. Learn specific methods to build and maintain teamwork between all members of the healthcare team.

Jay Kaplan, MD, FACEP

9:45–10:15 a.m. Refreshments and Oasis

10:15 a.m.–Noon Service and Quality, People and Process—How to Make Your Department a Great Place

Most efforts at performance improvement in healthcare focus on either improving operations (systems issues) or improving behavior (people issues). Without doing both at the same time, many efforts fail to sustain the desired results. This session will focus on what it takes to create a great place for staff to work, physicians to practice medicine and patients to come for care.

Jay Kaplan, MD, FACEP

Noon–1 p.m. Luncheon

1–2 p.m. Nurse Communication—How to Create Powerful and Effective Patient-Centered Care

Nurse communication affects most of the HCAHPS composites. This presentation will assist you with tools and tactics to improve communication, as well as address some communication challenges that all nurses face. Learn tips on how to improve these results through listening, explaining and using nine factors of engagement. Other topics discussed will be key words, effective use of communication boards, rounding and validation.

Karen Cook, RN

2–2:15 p.m. Refreshments and Oasis

2:15–3:45 p.m. HCAHPS Care Transition Measures—Impact and Implications

How hospitals score on HCAHPS will affect the calculations for value-based purchasing reimbursement, provide more visibility into the discharge process and highlight problems that lead to avoidable readmissions. This session will provide tools and tactics to help address these areas and improve results.

Karen Cook, RN

3:45–4 p.m. Closing and Evaluation