14-008280-01 version 1 | internal use only© ipsos mori 1 version 1| internal use only nhs barnet...

14-008280-01 Version 1 | Internal Use Only© Ipsos MORI

1

Version 1| Internal Use Only

NHS BARNET CCG

Latest survey resultsJuly 2015 publication


2

Contents

This slide pack provides results for the following topic areas:

Introduction and guidance…………………….…………………………………………………………………..Slide 3

Overall experience of GP surgeries……………………………………………………………………………...Slide 8

Access to GP services………..……………………………………………………………………………………Slide 14

Making an appointment…………………………………………………………………………………………….Slide 23

Waiting times at the GP surgery.….…………………………………………………………………………......Slide 34

Perceptions of care at patients’ last GP appointment………………………………………………….........Slide 38

Perceptions of care at patients’ last nurse appointment………………………………………………….…Slide 43

Satisfaction with the practice’s opening hours.……………………………………………………………….Slide 48

Out-of-hours GP services.…………………………………………………………………………………………Slide 52

Statistical reliability..………………………………………………………………………………………………..Slide 55

Want to know more?………………………………………………………………………………………………..Slide 57


3

Introduction and guidance


4

Background information about the survey

• The GP Patient Survey (GPPS) is an England-wide survey, providing practice-level data about patients’ experiences of their GP practices.

• Ipsos MORI administers the survey on behalf of NHS England.

• For more information about the survey please refer to the end of this slide pack or visit https://gp-patient.co.uk/.

• This slide pack presents some of the key results for NHS BARNET CCG.

• The data in this slide pack are based on the July 2015 GPPS publication. This combines two waves of fieldwork, from July to September 2014 and January to March 2015, providing practice-level data.

• In NHS BARNET CCG, 23,562 questionnaires were sent out, and 7,380 were returned completed. This represents a response rate of 31%.

• In 2015, Area Teams were combined to form 13 Regions. This slide pack makes reference to Area Team results. Future reports will refer to the newly established Regions.

https://gp-patient.co.uk/


5

Introduction

• The GP Patient Survey measures patients’ experiences across a range of topics, including:

- Making appointments

- Waiting times

- Perceptions of care at appointments

- Practice opening hours

- Out-of-hours services

• The GP Patient Survey provides data at practice level using a consistent methodology, which means it is comparable across organisations and over time.

• The survey has limitations:

- Sample sizes at practice level are relatively small.

- The survey does not include qualitative data which limits the detail provided by the results.

- The data are provided twice a year rather than in real time.

• However, given the consistency of the survey across organisations and over time, GPPS can be used as one element of evidence.

• It can be triangulated with other sources of feedback, such as feedback from Patient Participation Groups, local surveys and the Friends and Family Test, to develop a fuller picture of patient journeys.

• This slide pack is intended to assist this triangulation of data. It aims to highlight where there may be a need for further exploration.

• Practices and CCGs can then discuss the findings further and triangulate them with other data – in order to identify potential improvements and highlight best practice.

• The following slide suggests ideas for how the data can be used to improve services.


6

Guidance on how to use the data

• Comparison of a CCG’s results against the national average or Area Team average: this allows benchmarking of the results to identify whether the CCG is performing well, poorly, or in line with others. The CCG may wish to focus on areas where it compares less favourably.

• Analysing trends in a CCG’s results over time: this provides a sense of the direction of the CCG’s performance over time. The CCG may wish to focus on areas that have seen declines over time.

• Considering questions where there is a larger range in responses among practices or CCGs: this highlights areas in which greater improvements may be possible, as some CCGs or practices are performing significantly better than others. The CCG may wish to focus on areas with a larger range in the results.

• Comparison of practices’ results within a CCG: this can identify practices within a CCG that seem to be over-performing or under-performing compared with others. The CCG may wish to work with individual practices: those that are performing particularly well may be able to highlight best practice, while those performing less well may be able to improve their performance.

The following suggest ideas for how the data in this slide pack can be used and interpreted to improve GP services:


7

Interpreting the results

• The number of respondents answering (the base size) is stated for each question. The total number of responses is shown at the bottom of each chart.

• All base sizes shown in this document are weighted to retain consistency across GPPS reports, so the actual number of responses may be higher or lower. To view unweighted base sizes for all questions reported in this slide pack, please refer to the Excel reports on the GPPS website (see the ‘Want to know more?’ section of this slide pack for details of where these are located).

• Where a result for the ‘Area Team/AT’ is presented, this refers to the overall score across LONDON AREA TEAM.

• All comparisons are indicative only. Differences may not be statistically significant – particularly when comparing practices due to low numbers of responses.

• For guidance on statistical reliability, or for details of where you can get more information about the survey, please refer to the end of this slide pack.

• Trends:

- July 2015: refers to the July 2015 publication (fieldwork July to September 2014 and January to March 2015).

- July 2014: refers to the July 2014 publication (fieldwork July to September 2013 and January to March 2014).

• Maps:

- CCG and practice-level results are also displayed in maps, with results split across 5 bands (or ‘quintiles’) in order to have a fairly even distribution at the national level of CCGs/practices across each band.

• For further information on using the data please refer to the end of this slide pack.

* More than 0.5% but less than 1%

100%Where results do not sum to 100%, or where individual responses (e.g. fairly good; very good) do not sum to combined responses (e.g. very/fairly good) this is due to rounding.

When fewer than 10 patients respondIn cases where fewer than 10 people have answered a question, the data have been suppressed and results will not appear within the charts. This is to prevent individuals and their responses being identifiable in the data.


8

Overall experience of GP surgeries


9

Overall experience of GP surgery

35%

45%

12%

6%Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

80% July 2015Good

8% July 2015Poor

Overall, how would you describe your experience of your GP surgery?

Base: All those completing a questionnaire: CCG 2015 (5,656); CCG 2014 (5,708); National (841,444)

Practice range in CCG – % Good CCG range in AT – % Good

CCGs’ results over time CCG’s results National results

85%

5%Good

Poor80% July 2014

Good

7% July 2014Poor

LowestPerforming

HighestPerforming

56% 97%

LowestPerforming

HighestPerforming

72% 86%

%Good = %Very good + %Fairly good

%Poor = %Very poor + %Fairly poor


10

Overall experience:how the CCG’s results compare to other CCGs within the Area Team


Comparisons are indicative only: differences may not be statistically significant

72%

86%

Percentage of patients saying very/fairly good

Base: All those completing a questionnaire: CCG bases range from 2,735 to 6,029

Results range from

to



11

Overall experience – how the CCG’s practices compare



Percentage of patients saying very/fairly good

Base: All those completing a questionnaire: Practice bases range from 16 to 253

Results range from

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12


Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]

Percentage of patients saying goodArea TeamCCGPractices National Average


Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses

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13



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14

Access to GP services


15

Ease of getting through to GP surgery on the phone


20%

40%

23%

12%5%

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

Easy

Generally, how easy is it to get through to someone at your GP surgery on the phone?

Practice range in CCG - % Easy CCG range in AT - % Easy

CCG’s results over time CCG’s results National results

Not easy

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26%

60% July 2015Easy

35% July 2015Not easy

63% July 2014Easy

33% July 2014Not easy

LowestPerforming

HighestPerforming

28% 99%

LowestPerforming

HighestPerforming

51% 81%

%Easy = %Very easy + %Fairly easy %Not easy = %Not very easy + %Not at all easy


16

Ease of getting through to GP surgery on the phone: how the CCG’s practices compare


Percentage of patients saying it is ‘easy’ to get through to someone on the phone



Area TeamCCGPractices National Average


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17

Ease of getting through to GP surgery on the phone: how the CCG’s practices compare


Percentage of patients saying it is ‘easy’ to get through to someone on the phone





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18

Helpfulness of receptionists at GP surgery

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45%

11%

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Very helpful

Fairly helpful

Not very helpful

Not at all helpful

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How helpful do you find the receptionists at your GP Surgery?


Practice range in CCG - % Helpful CCG range in AT - % Helpful


Not helpful

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11%Helpful

83% July 2015Helpful

15% July 2015Not helpful

83% July 2014Helpful

14% July 2014Not helpful

LowestPerforming

HighestPerforming

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LowestPerforming

HighestPerforming

77% 88%

%Helpful = %Very helpful + %Fairly helpful %Not helpful = %Not very helpful + %Not at all helpful


19

Helpfulness of receptionists at GP surgery:how the CCG’s practices compare


Percentage of patients saying receptionists at the GP surgery are ‘helpful’



Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responsesBase: All those completing a questionnaire: Practice bases range from 17 to 258

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CA

RE

PR

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CO

LIN

DA

LE M

ED

ICA

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EN

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LP

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RY

SU

RG

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HA

RR

IS M

-TH

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UR

GE

RY

DR

LF

MIL

LER

THE

HIL

LVIE

W S

UR

GE

RY

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Helpful = %Very helpful + %Fairly helpful


20

Helpfulness of receptionists at GP surgery:how the CCG’s practices compare


Percentage of patients saying receptionists at the GP surgery are ‘helpful’




ST

AN

DR

EW

S M

ED

ICA

L P

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CE

.

DR

N.

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ISE

NA

THE

OLD

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EB

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PE

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MA

KA

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UR

GE

RY

DR

V.

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Z

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PA

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ER

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ELD

GR

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UR

GE

RY

VA

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ICA

L P

RA

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CE

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OD

ALE

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OD

CR

OFT

ME

DIC

AL

...

AD

LER

JS

-TH

E S

UR

GE

RY

EB

HC

DR

D M

ON

KM

AN

GLO

UC

ES

TER

RO

AD

SU

RG

ER

Y

THE

VIL

LAG

E S

UR

GE

RY

THE

MO

UN

TFIE

LD S

UR

GE

RY

STA

TIO

N R

OA

D N

EW

BA

RN

ET

SU

RG

ER

Y

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Helpful = %Very helpful + %Fairly helpful


21

Awareness of online services

Bookin

g ap

poin

tmen

ts on

line

Order

ing

repe

at p

resc

riptio

ns o

nlin

e

Acces

sing

my m

edica

l rec

ords

onl

ine

None

of th

ese

Don't k

now

0

20

40

60

80

100

27%22%

3%

16%

50%

23%18%

2%

16%

54%

27% 28%

2%10%

53%

CCG AT National

As far as you know, which of the following online services does your GP surgery offer?

Base: All those completing a questionnaire: CCG 2015 (5,593); Area Team (130,600); National (832,820)


Practice range within CCG

Pe

rce

nta

ge

wh

o a

re a

wa

re o

f o

nlin

e s

erv

ice

s o

ffere

d b

y G

P s

urg

ery


22

Online service use

0

20

40

60

80

100

9% 8%1%

86%

7% 7%*%

89%

6% 10%*%

86%

CCGAT National

Pe

rce

nta

ge

wh

o h

ave

use

d o

nlin

e s

erv

ice

in

pa

st 6

mo

nth

s

And in the past 6 months, which of the following online services have you used at your GP surgery?


Base: All those completing a questionnaire: CCG 2015 (5,644); Area Team (131,228); National (834,118)

Practice range within CCG


23

Making an appointment


24

Success in getting an appointment

68%

14%

14%

4%

Yes

Yes, but I had to call back closer to or on the day

No

Can't remember

The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone?


Practice range in CCG - % Yes CCG range in AT - % Yes


85%

11%

Yes

No

82% July 2015Yes

14% July 2015No

84% July 2014Yes

12% July 2014No

LowestPerforming

HighestPerforming

57% 100%

LowestPerforming

HighestPerforming

76% 88%

%Yes = %Yes + %Yes, but I had to call back closer to or on the day


25

Success in getting an appointment:how the CCG’s practices compare


Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse




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ND

ON

WA

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UR

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RY

THE

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LEY

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0%

10%

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70%

80%

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26

Success in getting an appointment:how the CCG’s practices compare


Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse




CH

ER

RY

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EE

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AC

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



27

Convenience of appointment


41%

49%

9%Very convenient

Fairly convenient

Not very convenient

Not at all convenient

How convenient was the appointment you were able to get?

Practice range in CCG - % Convenient CCG range in AT - % Convenient


92%

8%

Convenient

Not convenient

90% July 2015Convenient

10% July 2015Not convenient

88% July 2014Convenient

12% July 2014Not convenient

LowestPerforming

HighestPerforming

71% 99%

LowestPerforming

HighestPerforming

85% 92%

%Convenient = %Very convenient + %Fairly convenient

%Not convenient = %Not very convenient + Not at all convenient


28

Convenience of appointments:how the CCG’s practices compare

Base: All those who got an appointment: Practice bases range from [insert smallest Practice base] to [insert largest Practice base]

Percentage of patients saying their appointment was ‘convenient’



Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responsesBase: All those who got an appointment: Practice bases range from 12 to 204

BA

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SQ

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188

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D

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PE

NS

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SU

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Convenient = %Very convenient+ %Fairly convenient


29

Convenience of appointments:how the CCG’s practices compare

Base: All those who got an appointment: Practice bases range from [insert smallest Practice base] to [insert largest Practice base]

Percentage of patients saying their appointment was ‘convenient’




ISA

AC

SO

N R

-TH

E S

UR

GE

RY

THE

SU

RG

ER

Y

TEA

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EA

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DE

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ND

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Convenient = %Very convenient+ %Fairly convenient


30

What patients do when they are unable to get appointment / are offered an inconvenient appointment

Base: All those who were not able to get an appointment or were offered an inconvenient appointment: CCG 2015 (1,159); Area Team (28,605); National (141,303)

What did you do on that occasion?

Went to the ap-pointment I was

offered

Got an appointment for a different day

Had a consultation over the phone

Went to A&E/ a walk-in centre

Saw a pharmacist Decided to contact my surgery another

time

Didn’t see or speak to anyone

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

36%

22%

3%

15%

3%

11% 13%

37%

22%

5%

12%

4%

12% 12%

37%

21%

6%10%

3%

13% 13%

CCG Area Team National


All

thos

e w

ho w

ere

not

able

to

get

an a

ppoi

ntm

ent

or w

ere

offe

red

an in

conv

enie

nt a

ppoi

ntm

ent


31

Overall experience of making an appointment

27%

40%

18%

9%

5%Very good

Fairly good


Fairly poor

Very poor

Overall, how would you describe your experience of making an appointment?


Practice range in CCG - % Good CCG range in AT - % Good


73%

12%

Good

Poor

68% July 2015Good

15% July 2015Poor

68% July 2014Good

15% July 2014Poor

LowestPerforming

HighestPerforming

36% 100%

LowestPerforming

HighestPerforming

58% 79%


%Poor = %Fairly poor + %Very poor


32

Overall experience of making an appointment:how the CCG’s practices compare


Percentage of patients saying they had a ‘good’ experience of making an appointment




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188

THE

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ER

RY

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EE

SU

RG

ER

Y

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



33

Overall experience of making an appointment:how the CCG’s practices compare


Percentage of patients saying they had a ‘good’ experience of making an appointment




THE

OLD

CO

UR

T H

OU

SE

SU

RG

ER

Y

EB

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DR

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PR

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0%

10%

20%

30%

40%

50%

60%

70%

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34

Waiting times at the GP surgery


35

Waiting times at the GP surgery

50%

29%

12%

8%I don't normally have to wait too long

I have to wait a bit too long

I have to wait far too long

No opinion/doesn't apply

How do you feel about how long you normally have to wait to be seen?


Practice range in CCG – % Don’t wait too long CCG range in Area Team – % Don’t wait too long


58%

35%

Don’t wait too long

Wait too long

50% July 2015Don’t wait too long

42% July 2015Wait too long

51% July 2014Don’t wait too long

42% July 2014Wait too long

LowestPerforming

HighestPerforming

17% 88%

LowestPerforming

HighestPerforming

41% 61%

%Wait too long= %I have to wait a bit too long + %I have to wait far too long


36

Waiting times at the GP surgery:how the CCG’s practices compare


Percentage of patients saying they ‘don’t normally have to wait too long’Area TeamCCGPractices National Average



THE

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10%

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37

Waiting times at the GP surgery:how the CCG’s practices compare


Percentage of patients saying they ‘don’t normally have to wait too long’Area TeamCCGPractices National Average



RO

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


38

Perceptions of care at patients’ last GP appointment


39

Giving you enough time

Listening to you Explaining tests and treatments

Involving you in decisions about

your care

Treating you with care and concern

4%3% 3% 4%

3%11% 9% 12% 15% 12%

39%39%

40%40%

39%

45% 48% 44% 39% 44%

Very poor Poor Neither good nor poor Good Very good

Perceptions of care at last GP appointment

The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?*

Base: All those completing a questionnaire: CCG 2015 (5,498; 5,488; 5,320; 5,128; 5,418); National (821,819; 820,863; 785,565; 757,434; 807,765)

CCG’s results

*Those who say ‘Does not apply’ have been excluded from these results.

National results % Poor

Very poor

Very good

CCG results

% Poor

4% 4% 3% 5% 4%

6% 4% 4% 6% 5%

%Poor = %Very poor + %Poor


40

Confidence and trust in the GP

59%

31%

6%

4%

Yes, definitely

Yes, to some extent

No, not at all

Don't know/Can't say

Did you have confidence and trust in the GP you saw or spoke to?




83% 2014Yes

15% 2014No

84% 2013Yes

14% 2013No

92%

5%

Yes

No

90% July 2015Yes

6% July 2015No

91% July 2014Yes

5% July 2014No

LowestPerforming

HighestPerforming

69% 100%

LowestPerforming

HighestPerforming

85% 93%

%Yes = %Yes, definitely + %Yes, to some extent


41

Confidence and trust in the GP: how the CCG’s practices compare


Percentage of patients saying they have trust and confidence in their GP




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42

Confidence and trust in the GP: how the CCG’s practices compare


Percentage of patients saying they have trust and confidence in their GP




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10%

20%

30%

40%

50%

60%

70%

80%

90%

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43

Perceptions of care at patients’ last nurse appointment


44

Giving you enough time

Listening to you Explaining tests and treatments

Involving you in decisions about

your care

Treating you with care and concern

3%9% 11% 12% 16%

10%

42% 41% 41%40%

41%

46% 45% 44% 40% 45%

Very poor Poor Neither good nor poor Good Very good

Perceptions of care at last nurse appointment

The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?*

Base: All those completing a questionnaire: CCG 2015 (4,391; 4,331; 4,219; 3,857; 4,262); National (712,224; 705,724; 686,112; 627,534; 696,927)

CCG’s results

*Those who say ‘Does not apply’ have been excluded from these results.

National results % Poor

Very poor

Very good

CCG results

% Poor

2% 2% 2% 3% 2%

3% 3% 3% 4% 4%

%Poor = %Very poor + %Poor


45

Confidence and trust in the nurse

50%

27%

4%

19% Yes, definitely

Yes, to some extent

No, not at all


Did you have confidence and trust in the nurse you saw or spoke to?




85%

3%

Yes

No

77% July 2015Yes

4% July 2015No

80% July 2014Yes

4% July 2014No

LowestPerforming

HighestPerforming

29% 97%

LowestPerforming

HighestPerforming

70% 84%



46

Confidence and trust in the nurse:how the CCG’s practices compare


Percentage of patients saying they have trust and confidence in their nurse




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47

Confidence and trust in the nurse:how the CCG’s practices compare


Percentage of patients saying they have trust and confidence in their nurse




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%Yes = %Yes, definitely + % Yes, to some extent


48

Satisfaction with the practice’s opening hours


49

Satisfaction with opening hours

27%

41%

12%

10%

5%4%

Very satisfied

Fairly satisfied

Neither satisfied nor dissatis-fied

Fairly dissatisfied

Very dissatisfied

I'm not sure when my GP surgery is open

How satisfied are you with the hours that your GP surgery is open?


Practice range in CCG - % Satisfied CCG range in AT - % Satisfied


75%

10%

Satisfied

Dissatisfied

69% July 2015Satisfied

15% July 2015Dissatisfied

71% July 2014Satisfied

15% July 2014Dissatisfied

LowestPerforming

HighestPerforming

39% 97%

LowestPerforming

HighestPerforming

67% 80%

%Satisfied = %Very satisfied + %Fairly satisfied

%Dissatisfied = %Very dissatisfied + %Fairly dissatisfied


50

Satisfaction with opening hours: how the CCG’s practices compare


Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open




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51

Satisfaction with opening hours: how the CCG’s practices compare


Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open




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52

Out-of-hours GP services


53

Use of out-of-hours GP services

How easy was it to contact the out-

of-hours GP by telephone?

Base: all answering who

tried to call OOH GP service in past

6 months (580)

44%

56%Yes No

Do you know how to contact an out-

of-hours GP service when the

surgery is closed?

Base: all those completing a

questionnaire (5,624)

30%

38%

19%

10%

4% Very easy

Fairly easy

Not very easy

Not at all easy

Don't know/didn't make contact

49%

40%

11% It was about right

It took too long

Don't know/Doesn't apply

How do you feel about how quickly you received care

from the out-of-hours GP service?



6 months (572)

Did you have confidence and

trust in the out-of-hours clinician

you saw or spoke to?



6 months (571)

CCG’s results

24%

47%

18%

11%Yes, definitely

Yes, to some extent

No, not at all



54

Overall experience of out-of-hours GP service

19%

36%24%

11%

10%Very good

Fairly good


Fairly poor

Very poor

Overall, how would you describe your experience of out-of-hours GP services?

Base: All those completing a questionnaire: CCG 2015 (560); CCG 2014 (730); National (111,123)

Practice range in CCG - % Good CCG range in AT - % Good


69%

15%

Good

Poor

55% July 2015Good

21% July 2015Poor

54% July 2014Good

25% July 2014Poor

LowestPerforming

HighestPerforming

36% 81%

LowestPerforming

HighestPerforming

49% 74%

%Good = %Very good + %Fairly good %Poor = %Fairly poor + %Very poor


55

Statistical reliability


56

Statistical reliability

Participants in a survey such as GPPS represent only a sample of the total population of interest – this means we cannot be certain that the results of a question are exactly the same as if everybody within that population had taken part (“true values”). However, we can predict the variation between the results of a question and the true value by using the size of the sample on which results are based and the number of times a particular answer is given. The confidence with which we make this prediction is usually chosen to be 95% – that is, the chances are 95 in 100 that the true value will fall within a specified range (the “95% confidence interval”).

The table below gives examples of what the confidence intervals look like for an ‘average’ practice, CCG or Area Team, as well as the confidence intervals at the national level.

Average sample size on which results are based

Approximate confidence intervals for percentages at or near these levels

Level 1:

10% or 90%

Level 2:

30% or 70%

Level 3:

50%

+/- +/- +/-

National 862,261 0.09 0.13 0.15

Area Team 34,490 0.44 0.67 0.73

CCG 4,087 1.25 1.91 2.08

Practice 108 6.90 10.16 11.04

An example of confidence intervals (at national, Area Team, CCG and practice-level) based on the average number of responses to the question “Overall, how would you describe your experience of your GP surgery?”

For example, taking a CCG where 4,000 people responded and where 30% give a particular answer, there is a 95% likelihood that the true value (which would have been obtained if the whole population had been interviewed) will fall within the range of +/-1.91 percentage points from that question’s result (i.e. between 28.09% and 31.91%).When results are compared between separate groups within a sample, the difference may be “real” or it may occur by chance (because not everyone in the population has been interviewed). Confidence intervals will be wider when comparing groups, especially where there are small numbers e.g. practices where 100 patients or fewer responded to a question. These findings should be regarded as indicative rather than robust.


57

Want to know more?


58

Further background information about the survey

• Each wave of the survey is sent to c.1.3 million adult patients who are registered with a GP practice.

• Respondents are sent a postal questionnaire, also with the option of completing the survey online or via telephone.

• Results are available every six months for every practice in the UK and date back to 2007, allowing meaningful comparisons of patients’ experiences.

• For more information about the survey please visit https://gp-patient.co.uk/.

• The overall response rate to the survey is 33%, based on 858,381 completed surveys.

• Weights have been applied to adjust the data to account for potential age and gender differences between the profile of all eligible patients in a practice and the patients who actually complete a questionnaire. Since the first wave of the 2011-2012 survey the weighting also takes into account neighbourhood statistics, such as levels of deprivation, in order to further improve the reliability of the findings. 33%

National response rate

1.3mSurveys sent per wave to adults registered with an English GP practice

858,381Completed surveys in the July 2015 publication




59

Where to go to do further analysis …

• For reports which show the National results broken down by Area Team, CCG and Practice, go to https://gp-patient.co.uk/surveys-and-reports - you can also see previous years’ results here.

• To analyse the survey data for a specific respondent group (e.g. by age), go to http://results.gp-patient.co.uk/report/1/rt1_profiles.aspx

• To break down the survey results by survey question as well as by respondent demographics, go to http://results.gp-patient.co.uk/report/6/rt3_result.aspx

• To look at trends in responses and study the survey data by different respondent groups, go to http://results.gp-patient.co.uk/report/12/rt1_profiles.aspx

https://gp-patient.co.uk/surveys-and-reports

https://gp-patient.co.uk/surveys-and-reports

http://results.gp-patient.co.uk/report/1/rt1_profiles.aspx

http://results.gp-patient.co.uk/report/6/rt3_result.aspx

http://results.gp-patient.co.uk/report/12/rt1_profiles.aspx


60

For further information about the GP Patient Survey, please get in touch with the GPPS team at Ipsos MORI at [email protected]

We would be interested to hear any feedback you have on this slide pack, so we can make improvements for the next publication (Jan 2016).

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