1.4 document management - dr hasnain abbasi
TRANSCRIPT
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EZ Doc | Document Management Innovation
AT Medics – London’s largest primary care provider
Dr Usman Quraishi | GP DirectorOmar Din | Head of Communications & Digital
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Innovations that releasecapacity in Primary Care10 high impact actions
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‘If you can introduce a process that improves the service you provide for your patients, and reduces GP
workload, why wouldn’t you do it?’Dr Lauren Parry
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Experience• GP delivered and developed training• Delivered across 16 CCGs already, tailored to CCG
locality specific requirements• Data visualisation & performance analysis• Sustainability – training can continue to be rolled
out and competency evaluated (governance)• Proven model across +220,000 patients
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Evaluation• The MPS undertook a review of EZ Doc and made the following comment:
“…AT Medics have developed a robust and innovative process for the management…in
order to reduce clinicians’ workload, improve the quality of Read coding and consistency…this
will be an invaluable resource within general practices...”
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Efficacy• Audit tool – central, easy to use• Real measure of performance – business
intelligence– CCGs and Federations will see impact across groups– Practices can view their own performance over time
• 3 x CQC Outstanding practices with EZ Doc
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Safety Audit
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Benefits• EFFICIENCY: hours of GP admin time saved per day• SAFETY: significant improvement in clinical safety• POTENTIAL COST SAVING: £11,000 worth of annual savings per
practice, per 1000 patients• SATISFACTION: huge increase in clinical and admin staff
satisfaction
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NHS England Case Study
Watch the short video: http://bit.ly/2eJHPgN
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Understanding current practiceidentifying your complete document workflow process
Co-design new working model face-to-face workshops to develop a localised solution
Trainingin-practice face-to-face expert trainingplus e-learning to ensure proficiency and perpetual learning
Implementationensuring sustained improvement
and change, step by step
Auditmeasuring effectiveness & accuracy of
the new document management process
How we deliver EZ Doc
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Implementation• GP Led Workshops with your GP Leads & Practice Leads• Up to 3 sessions of Expert Trainer in-practice training• Competency assessed online training• Ongoing telephone/email/web support
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Implementation Impactmeasured at Edith Cavell Surgery, Lambeth (15k pts)
050
100150200250300350400450500
0 1 2 3 4 5
Docs sent to GPs
Docs sent to Nurses
Docs sent to HCAs
Total Docs sent to allclinicians
Num
ber o
f doc
umen
ts
Number of weeks from implementation
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Our Suite of InnovationsThe Digital Practice Business Intelligence & Machine Learning
Our Websites work with our active signposting.Enabling e-consultations, self-care, self-referral,
patient registration, feedback and responsive to all devices. Search engine friendly.
Currently receiving over 1mil hits a year.
Our Business Intelligence supports decision making.Seamless enterprise-wide integration with clinical and
corporate systems & KPIs. Our BI dashboard delivers user friendly insights for quality and safety improvement,
diagnosing core issues within Primary Care and providing resilient data quality.
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Our Suite of InnovationsAT Medics Training Active Signposting
Face-to-Face, Online and Blended Training for all grades of General Practice staff
Our training programmes are delivered across Primary Care, including Medical Students, Trainees
and Doctors, Nurses and Physician Associates in training or in-post, Clinical Pharmacists, Healthcare Assistants, Practice Management and Clerical Staff.
Signposting that is proven to work.Our patient journey and experience is designed with
patients in mind. Our staff Active Signpost training and Digital Practice has helped to free up 25% of appointments, averaging 239 appointments p/wk now released, to focus
on more urgent and complex patient care.
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26-28 Streatham Place Surgery, SW2 [email protected] | 07966 032 942www.ezdoc.co.uk | www.atmedics.com